myBekins

We will await the decision on whether the member transfers the outstanding matter to the Military Claim Office

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: My point is the POOR CUSTOMER SERVICE!!!! Not one phone call has ever been returned by Bekins The payment was days late in arriving I had tried to contact [redacted] at the [redacted] , Il office numerous times with no response They sure as hell want you to use them but do absolutely nothing to provide service at any level Will not ever recommend this company!!!!! Regards, [redacted]

We apologize for the miscommunication The request for a Claim Form was not transmitted to the Claims Department We have emailed the customer a claim form, and will adjudicate the claim in accordance with the valuation selected by the customer We will await the customer filling out and returning the claim form

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The mirror was in an undamaged clearly marked box that stated fragile glass, I even hand written in black magic marker on the box (glass) I offered to open the box and show the movers the mirror and they refusedWhen my mirror was finally delivered in Febit was not in the same box that it left my residence inThey had just pieces of my mirror wrapped in a moving blanket and the frame was uncoveredWhat happen to the box and the rest of the pieces to my mirror? You picked up an undamaged mirror from my home , and charged me for months of fvr insurance, now you don't want to payWhether I paid $ or $you damaged my mirrorFVR means (1) Repair (2) Replace (3) current market value/ which I gave a estimate of $for a new mirror and I'm asking for $since my mirror can't be repaired or replaced it was an Antique According to the Claims Repair Company your company sent to look at my mirror and the glass shop I received an estimate fromNot half of what I paid for in Regards, [redacted]

We have reviewed the customer's complaint, and offer the following response We have previously agreed to settle the customer's claim for the tier table, the leg on the table, and the leg on the cast iron lamp, less the $deductible The mirror which has been claimed as damaged was not packed by our Company When we picked up the mirror from ehr residence, it had already been packed by her We have no knowledge as to the quality and sufficency of the packing of the mirror As this is a packed by oener carton, we are only responsible for damages to the extent that the packaging shows evidence of external damages to it This was not the case, and we would normally decline liability in this matter However, we were not unsympathetic to the customer's plight We offered a goodwill settlement in the amount of $500.00, which represented one half of the amount the customer advised our office that she had paid for the mirror originallyWhile we do understand that the customer is not satisfied with this settlement, we do feel that we have acted fairly and went above and beyond our liability

We have been in contact with the Inspection Company that looked at the customer's items, and will be increasing our settlement offer to the customer by an additional $300.00, as they have advised it could be repaired for that amount We will also increase increase our settlement offer to include an additional $for the lamp and shade We trust that this will be satisfactory to the customer

We are sorry that the customer's item sustained damage At the time the contract was signed, the customer was offered additional valuation in order to protect their company's assets They declined to procure additional valuation, opting for Basic Liability, which provides for a maximum reimbursement of $per pound, per article Unfortunately, damage did occur, and the claim was settled using the valuation selected by the customer We respectfully disagree with the contention that this was gross neglience There was no blatant or conscious disregard of the customer's goods Nor, was there any malicious intent to cause damage This was an accidental occurrence Accordingly, we must reaffirm our settlement position of Basic Liability in this matter

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, I still have not received the first check for the first settlement in the amount of $which I will wait to see if and when I will get it Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHowever, in addition to their settlement offer I want written assurance that settlement funds will be disbursed within seven business days as they are already delinquent in their previous settlement offer and have deliberately ignored any and all inquiries from us for several weeks We wish to conclude this matter promptly but continued delays by this business will force me to take appropriate legal actionTo conclude, this offer is acceptable to us but must be paid out promptly Regards, [redacted] ***

We apologize for the fact that the customer did not receive their settlement check We have checked with our Accounting Department, and a replacement check is being sent to them by no later than Friday, the 28th of March Again, please accept our apologies for the inconvenience

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:I want to see if the inspection company actually takes responsibility for all of the damages and stolen items A-Movers has causedUntll then, NO ONE should use A-Movers Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Our Accounting Department advises that the check was mailed out of their office on the 16th of March We are hopeful that the customer has since received the check If not, we will reissue the settlement check to them

We have analyzed the documents and spoke with the crew regarding this relocation The customer was presented a quote "not to exceed" this means that the customer would not pay anything additional over the quoted price, and if actual time and services were less, potentially the charges could be less However, this move did take longer than was originally estimated And the customer was not responsible for those chargesRegarding the packing, it is noted that some items may have had an excessive amount of packing material, but to that end, only one packed item was damaged out of all of the cartons that we packed We had that item repairedWe completed the contract as we stated, and did not charge the customer extra money for the length of time needed to perform this move We must respectfully decline the customer's request for a refund of charges We have checked with our Accounting Department, and learned that their settlement check was mailed out of their office in PA on 1/ The customer should receive the check in the next several days We do apologize for the delay in sending the check out

We have been in contact with the customer, and have provided them a claim form to itemize their damages. Our Claims Department is waiting for the return of this claim form. Once the claim is received in house, it will be investigated, and we will respond to the customer, also addressing... the charges in dispute.

Based upon the paperwork that was taken by the 3rd party company when loading out of our storage facility, there was no damage noted to the sofa at that time. accordingly, we declined liability for the damage claimed by the customer. We have tried several times this past week to
contact the customer to discuss our position, and see if an amicable settlement could be reached. However, the customer has not returned our telephone calls. We encourage the customer to contact our SrVice President of Sales and Marketing to discuss this issue further, and open dialogue

We have had the chance to review the request for re-consideration filed by the customer for their claim
Based upon our review, are amenable to offering a goodwill settlement for the items in dispute. Our offer is as follows:
Dresser- $
(Based on 300# multiplied by $0.60)
Entertainment Center- $(Based on 150# multiplied by $0.60)
Bed- $as claimed
This will total an additional $on top of the original settlement of $87.00. We will amend our settlement check to $507.00. We trust that this will be satisfactory with the customer

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the
responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: I would like to re-open claim #***While it seems that Bekins has responded to your inquiry and stated that they will settle my dispute no claim check has followed as of this dateNo return phone calls or e-mails eitherIt seems they just responded to you to satisfy the complaint. I am starting to believe there will be no settlement as this is over months old now, more than enough time to send me a check to fix my damaged furniturePlease respond and thank you for your assistance in dealing with this not so reputable moving company** ***
Regards,
*** ***

We have sent a claim form to the customer and are the awaiting the return of the claim form. We will then send the form to our Administrative Headquarters for review and response. As it relates to the contention of an overcharge, our records reflect that this fee was for the delivery
out of storage. We have attempted to explain this to the customer, and will contiinue to do so

We apologize for the inconvenience suffered by the customer. The settlement was based upon the contracted valuation that the customer chose, which is $per pound, per article. We originally addressed the settlement to the customer's address he provided on his claim form. After
we learned of the new address, we notified our Accounting Department of the change in address. Unfortunately, the check was mailed to the original address. The check was returned to our Accounting office, and re-mailed to the correct address on February 18th. The customer should be getting their check in the next several business days. Agai, we do apologize for the delay in finalizing this matter