myBekins

We have adjudicated this claim in accordance with the Military Guidelines. As the customer has been advised, if they are not satisfied with the settlement of their claim, they can transfer that portion of the claim to their Military Claim Office for review

My husband and I hired Bekin A movers to move us At the end of JulyI called and set up a estimate which they only wanted to do over the phoneI told them I wanted someone to come out and see everything we needed movedAngelo came out and met with meWe sat down after he walked around my house and told me it would cost anywhere between to 2,He told me it would not be over 2,The movers showed up and moved us outAs they were moving furniture out I would find screws and bolts and would ask the movers what these pieces went to and they would tell me they were found under the beds and that they did not go to anythingLike I was going to believe thatAfter everything was packed up they took the two trucks back to their warehouse to store over nightThe next day they met us at our new houseThis is when the disaster startsTwo of my children's bed frames were not put together correctly so they collapsed to the floorA pocket knife was left open and my two year old found itA good size container of my husbands change was stolen, the container was empty when unpackedMy rocking chair cushion was ripped off the chaircouches and a chair were placed in our basement still wrapped and not put backed togetherMy china cabinet glass shelves never made itSo I am guessing the movers broke them and ditched them somewhereSo now I am going to have to find a glass company who will come out and measure and make me new shelvesSuch a shame!When it came time to pay the final bill, we were charged $3,After calling and complaining about all our issues and how far off our estimate wasThe company said they would knock the charges down to $2,They never did and charged us $2,Also charged us on the wrong credit cardI had to put a card down on file In order to hold the moving date for usAt check out time we gave the movers a different card we wanted the payment onI have never had such a horrible experience with a moving company beforeThis was my fifth time moving and nothing like this has ever happenedThe managers and workers have all been rude when trying to call and speak with someone about all our issuesMy husband and I have had to call multiple times in order to speak to someoneI would never refer or use this company again! Can't believe they are still in business! Horrible Horrible Business!!!!!

We have been in contact with the customer, and as a gesture of goodwill, have offered the repair amount for the kitchen table. We hope that this settlement will be amenable to the customer

The customer's settlement check was mailed out of our Accounting office in PA on January 27th. We apologize for the inconvenience in the delay in sending this out

Continiung to argue this point seems to be counter-productive. Yes, technology can track calls. We stan by our assertion that we have left messages. We will await the inspection report from the Independent Company, and will proceed accordingly

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
They fail to explain the damages and stolen/missing itemsSeveral pieces of furniture have been damagedMirrors brokenElectronics are missingAnd while moving, the movers damaged walls and doors beyond touching up with paint.
I've explained this to them in three separate phone calls with no action on their part other than charging my credit card
Regards,
*** ***

A review of this complaint indicates that sine the shipment went Interstate (state to state), our Company was not responsible for the transportation, or the handling of the subsequent damage claim that resulted.  We only acted as an Agent for Bekins Van Lines, Inc., which is based out of...

Indianapolis, IN.  Our only involvement in this relocation was to book the move into the Bekins Van Lines, Inc. system, and we performed packing services.  The entirety of the resulting transaction was under the authority of Bekins Van Lines, Inc.  The customer can discuss this further with them.  they can be reached at [redacted]  We would respectfully request that this complaint be removed from our profile, and transferred to Bekins Van Lines, Inc.

We have reviewed the correspondence on this file, and would like to offer an additional $500.00 for the damaged leather chair.  In addition, as a gesture of goodwill, and an amicable attempt to settle this matter, we will offer $750.00 for the items claimed as missing.  This would increase our settlement an additional $1,750.00 from the original settlement letter of June 16th, 2015.  Regards,Michael *. R[redacted]Vice President of Claims & Risk ManagementBekins A-1 Movers, Inc.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
The mirror was in an undamaged  clearly marked box that stated fragile glass, I even hand written in black magic marker on the box (glass).  I offered to open the box and show the movers the mirror and  they refused. When my mirror was finally delivered in Feb.2014 it was not in the same box that it left my residence in. They had just 2 pieces of my mirror wrapped in a moving blanket and the frame was uncovered. What happen to the box and the rest of the pieces to my mirror? You picked up an undamaged mirror from my home , and charged me for 6 months of fvr insurance, now you don't want to pay. Whether I paid $ 20 or  $1000 you damaged my mirror. FVR means (1) Repair (2) Replace (3) current market value/ which I gave a estimate of $3200.00 for a new mirror and I'm asking for $3000.00 since my mirror can't be repaired or replaced it was an Antique.  According to the Claims Repair Company your company sent to look at my mirror and the glass shop I received an estimate from. Not half of what I paid for in 1993 
Regards,
[redacted]

We reiterate our stance that this was not a wanton act of destruction.  It is truly an unfortunate occurrence, but we do not feel it rises to the level of gross negligence.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:  My point is the POOR CUSTOMER SERVICE!!!!  Not one phone call has ever been returned by Bekins.  The payment was 14 days late in arriving.  I had tried to contact [redacted] at the [redacted], Il office numerous times with no response.  They sure as hell want you to use them but do absolutely nothing to provide service at any level.   Will not ever recommend this company!!!!!
Regards,
[redacted]

We have been in contact with the Inspection Company that looked at the customer's items, and will be increasing our settlement offer to the customer by an additional $300.00, as they have advised it could be repaired for that amount.  We will also increase increase our settlement offer to...

include an additional $175.00 for the lamp and shade.  We trust that this will be satisfactory to the customer.

[A default letter is provided here which indicates your acceptance of the...

business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Due to the amount claimed, we transferred this claim to our Insurance Carrier. The claim was addressed with the exception of the earring claimed as missing.  We are awaiting the results of the police investigation regarding this alleged theft.  The Insurance Company sent a settlement...

letter and release to the customer.  If the customer has any questions regarding the settlement, this should be addressed to the adjuster that handled this matter for further review.

We have made a good faith offer to the customer for an item that was not our liability.  We feel we have made a fair offer to amicably settle this matter.  There is nothing for us to add at this juncture.

On 1/28, a letter was sent to the customer offering to pay for the chair, less the deductible they chose with their valuation.  We hope that the settlement will be seen favorably by the customer.

We apologize for the inconveniences that occurred during this relocation.  We have had the opportunity to review the file in this matter, and will be crediting the customer the remaining $76.00 that was charged to their credit card.  We trust that this will amenable to the customer.

[A...

default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, in addition to their settlement offer I want written assurance that settlement funds will be disbursed within seven business days as they are already delinquent in their previous settlement offer and have deliberately ignored any and all inquiries from us for several weeks. 
We wish to conclude this matter promptly but continued delays by this business will force me to take appropriate legal action.
To conclude, this offer is acceptable to us but must be paid out promptly.
Regards,
[redacted]

We apologize for the lack of response that the customer experienced.  The customer's messages were forwarded to the Accounting office that sends out the checks, and we are sorry that she did not receive a reply back.  We will review our procedures for future improvement of Customer Service.  While we are concerned to hear about the experience the customer dealt with, we do appreciate the feedback.