myBekins

Objective proof, as in the form of a video of the entire process ... No.The owner of [redacted] personally saw the motion table and 2 other items on wheeled dollies rolling around in the back of the truck, and he saw the back door open.  By the time he got out, he saw the motion table roll out the back of the truck.  He told me and I immediately went and discussed it with the Bekins job boss ... he asked the movers  and the principal guy acknowledged that they had forgotten to close it up.  I heard that, but again I have no "proof".This was a move of under 300 yards down the street, and the emphasis was on getting it done quickly.

The customer's check was mailed out of our Accounting office on December 2nd.  We hope that this has satisfactorily settled this matter.  We apologize for the inconvenience associated with the delay in receiving the settlement proceeds.

We have recently become aware that this customer was not satisfied with their relocation.  The General Manager has asked for specifics of the dissatisfaction, and a claim form has been sent to the customer to itemize their damaged and missing items.  We are awaiting the return of the Claim...

Form, so we can begin our investigation.  The claim will be processed in accordance with the valuation amount the customer selected prior to the relocation.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:It is inconceivable that leaving a high dollar piece of precision equipment on a wheeled dolly in the back of a truck; not securing it; not closing the rear door on the truck; a driving away is anything BUT gross negligence.  I reject their rejection.
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If...

no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

The customer's claim has been settled, and his settlement check was sent out on Friday, the 11th of June.  He should be receiving the settlement check in the next few days.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because there was picture uploaded of the damaged tv found online. Same make and size. Therefore certain guidelines were NOT followed.
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because Mike R[redacted] told me that he would look into the file and get back with me after I told him the price of the exact model of the TV. After that, he stopped answering and returning my calls. I should not have to accept the price of a TV that is not even similar to the one that was damaged. And with proof, there is no reason to get the Military involved.
Regards,
[redacted]

[redacted] and [redacted] <[redacted].[redacted]>12:44 PM (22 hours ago)to me Bekins have now resolved the issue,Thank you.

Due to the amount claimed, we transferred this claim to our Insurance Carrier. The claim was addressed with the exception of the earring claimed as missing.  We are awaiting the results of the police investigation regarding this alleged theft.  The Insurance Company sent a settlement letter and release to the customer.  If the customer has any questions regarding the settlement, this should be addressed to the adjuster that handled this matter for further review.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  However, I still have not received the first check for the first settlement in the amount of $87.00 which I will wait to see if and when I will get it.
Regards,
[redacted]

We apologize for the fact that the customer did not receive their settlement check.  We have checked with our Accounting Department, and a replacement check is being sent to them by no later than Friday, the 28th of March.  Again, please accept our apologies for the...

inconvenience.

We will await the decision on whether the member transfers the outstanding matter to the Military Claim Office.

This letter is in response to yours dated June 17, 2014. A copy of my declaration of loss is attached as well as the list created by Bekins Insurance co.. I did in fact receive an offer to settle this matter for the unacceptably low amount of $1,049.49 from the insurance carrier for Bekins. The diamond earring mentioned in my list of loss was not even mentioned on the letter. The earrings are valued at a minimum of $14,000—one of them was missing and the company did not even address that loss.
I cannot accept this offer and wish to continue with my claim. The delivery people acted very nonchalant and uncaring about all the damage and lost items. They were in a hurry and did not stop to address my concerns at all. They simply said to “contact the company”. I did that and have not had an acceptable response. If I am forced to continue on to arbitration, the situation would prove very difficult for me at the age of 78 as I suffer from severe arthritis. I believe Bekins or their insurance company should be able to enter into more acceptable negotiations with regard to my losses.
I contacted the Pima County Sheriff who came to my home with the detective who was assigned to the case. They took a report but I do not know what was done beyond that. Your letter stated that you are awaiting the results of the “police” investigation; however I am uncertain that such an investigation is even ongoing. I reside in and the matter was handed by the AZ Pima County Sheriff's office, not the police department. I look forward to hearing from you.[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:I want to see if the inspection company actually takes responsibility for all of the damages and stolen items A-1 Movers has caused. Untll then, NO ONE should use A-1 Movers.
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: Your company couldn't unpack the mirror  at time of pickup from your warehouse  because you lost it.  At the time of pickup on June 22,2013 from my residence I offer to open it up your movers said no need to do that. If your company is not liable, why did [redacted] the General Mgr. from [redacted] Moving and Storage (1) take the mirror frame and glass to [redacted] Glass to see if they could repair it, (unrepairable) (2) tell me to get an estimate from a glass shop in [redacted] Oh after I received  the broken mirror (3) [redacted]-Managing Director of Claims send a claims service to my home to see my items. Why would you go thru all that if your not liable.  But yet you took my insurance money from June to Nov
Regards,
[redacted]

We apologize for the miscommunication.  The request for a Claim Form was not transmitted to the Claims Department.  We have emailed the customer a claim form, and will adjudicate the claim in accordance with the valuation selected by the customer.  We will await the customer...

filling out and returning the claim form.

We have read through the customer's concerns, and we feel that this complaint should not have been filed against our Company.  We did book this move for Bekins Van Lines, Inc., in Indianapolis, IN.  We are an agent for them for purposes of interstate (state to state) moves.  We did...

not haul this shipment, nor did we adjudicate the claim for damages that the customer filed.  That was all handled by Bekins Van Lines, LLC based out of Indianapolis, IN.  The customer should contact their Corporate office at [redacted] for further review of their concerns.

Our Accounting Department advises that the check was mailed out of their office on the 16th of March.  We are hopeful that the customer has since received the check.  If not, we will reissue the settlement check to them.