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myBekins Reviews (91)

We have reviewed the customer's complaint, and offer the following response.
We have previously agreed to settle the customer's claim for the 2 tier table, the leg on the table, and the leg on the cast iron lamp, less the $250.00 deductible.  The mirror which has been claimed as...

damaged was not packed by our Company.  When we picked up the mirror from ehr residence, it had already been packed by her.  We have no knowledge as to the quality and sufficency of the packing of the mirror.  As this is a packed by oener carton, we are only responsible for damages to the extent that the packaging shows evidence of external damages to it.  This was not the case, and we would normally decline liability in this matter.  However, we were not unsympathetic to the customer's plight.  We offered a goodwill settlement in the amount of $500.00, which represented one half of the amount the customer advised our office that she had paid for the mirror originally. While we do understand that the customer is not satisfied with this settlement, we do feel that we have acted fairly and went above and beyond our liability.

We are sorry that the customer's item sustained damage.  At the time the contract was signed, the customer was offered additional valuation in order to protect their company's assets.  They declined to procure additional valuation, opting for Basic Liability, which provides for a maximum...

reimbursement of $0.60 per pound, per article.  Unfortunately, damage did occur, and the claim was settled using the valuation selected by the customer.  We respectfully disagree with the contention that this was gross neglience.  There was no blatant or conscious disregard of the customer's goods.  Nor, was there any malicious intent to cause damage.  This was an accidental occurrence.  Accordingly, we must reaffirm our settlement position of Basic Liability in this matter.

We have been in contact with the customer, and have provided them a claim form to itemize their damages.  Our Claims Department is waiting for the return of this claim form.  Once the claim is received in house, it will be investigated, and we will respond to the customer, also addressing...

the charges in dispute.

We have analyzed the documents and spoke with the crew regarding this relocation.  The customer was presented a quote "not to exceed".  this means that the customer would not pay anything additional over the quoted price, and if actual time and services were less, potentially the...

charges could be less.  However, this move did take longer than was originally estimated.  And the customer was not responsible for those charges. Regarding the packing, it is noted that some items may have had an excessive amount of packing material, but to that end, only one packed item was damaged out of all of the cartons that we packed.  We had that item repaired. We completed the contract as we stated, and did not charge the customer extra money for the length of time needed to perform this move.  We must respectfully decline the customer's request for a refund of charges.
We have checked with our Accounting Department, and learned that their settlement check was mailed out of their office in PA on 1/27.  The customer should receive the check in the next several days.  We do apologize for the delay in sending the check out.

The customer's check was mailed out from our Accounting office in Pennsylvania on July 18th.  We trust the customer has received his check, and this can be closed.

Review: We contracted with Bekins A-1 Movers to pick up our furniture and hold it in storage while our home was being remodeled. They sold us insurance at an additional cost guaranteeing replacement coverage up to $20,000. They damaged our area rug (two holes) and one bar stool. We filed a claim on 12/26/12 and met with their claims adjuster. We were told our claim would be processed and we would be paid. We received a letter dated on February 15 from [redacted] advising the claim on the bar stool was being denied and the area rug was being settled for $425.00. The letter said a check was being mailed and would arrive within 30 days. No check and no further correspondence has been received. We expect to be reimbursed as per the terms of our contract which was replacement cost AND for both items that they damaged. These are high quality items of furniture and can't be replaced for the small amount that they have offered.Desired Settlement: We expect to collect an amount of money equal to replacement cost for our damaged furniture. We bought the insurance as per their agent's recommendation.

Business

Response:

When the claim was received by our office, we retained an Independent 3rd party furniture inspection company to view the items damaged, and send a report based upon their findings. Based upon this report, they advised that the rug could be repaired for $425.00, which we settled based upon this estimate. As it relates to the bar stool, the inspection company that the damage claimed was not consistent with any type of moving or storage damage, and this item was declined as such. While we regret this could not be handled to the customer's expectations, we feel that this was settled fairly, and we offered a settlement to the customer for the damages that were deemed to be our responsibility. We did mail out a check to the customer previously, and in checking with our Accounting Department, find that the check is still open. We will cancel the original check, and mail a replacement check to the customer within one week from today. We trust this will be satisfactory.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because we don't know anyone who will come to our home and pick up our carpet and make the necessary repairs for the amount of money offered. Also, our bar stool was damaged by the moving company during the removal from our home or in storage and they are denying coverage. Their offer isn't adequate nor is it fair. We purchased their most expensive insurance plan to protect us against loss and it isn't working out that way. Even though it will only partially cover the repair cost's, hopefully, the check they have promised to mail will arrive this time. Can you believe they claim their first check must have been lost in the mail because it hasn't cleared their accounting department? I called their office and left a message several weeks back and no replacement check was ever issued.

Regards,

Business

Response:

The company we assigned to inspect the items will repair the rug for the amount that was quoted in the settlement letter. The customer can contact [redacted] at [redacted] to set this up. Again, we must reiterate our position of denial for the bar stool. The Inspection company viewed the chair, and in their professional opinion, the damage was not consistent with transit or storage related damages.

The replacement settlement check in the amount of $425.00 is being sent out on Friday, May 10th. The customer should receive the check early the following week.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Went to their website. Saw they offered "immediate" estimate. I filled out the information and never heard from them. I sent an email to their website stating I was not happy with their offer of immediate estimate if they weren't going to give one. Then I started getting calls and emails offering to set up an appointment to come for an in home estimate. That is not an immediate estimate. This soured my entire thought of this company and will not use them when it comes time for my move. It also no where said they would be calling me. If they woudl have put a disclaimer that they would be calling me (and waking me up since I work late and they called early morning) I would not have submitted the information.If they lie on their website how can you trust a business???

Review: My household goods were packed and then picked up in [redacted], KS on 14 June. On 19 June [redacted], a Bekins agent at phone number ###-###-####, called requesting the date we would like to have our household goods delivered. At that time we informed the agent we wanted to set the delivery date for 17 July. On 16 July I contacted [redacted], a Bekins agent at phone number ###-###-####, to confirm that the delivery was still scheduled. The agent confirmed our original request for 17 July was noted in our file, but Bekins had not coordinated for the delivery of our household goods. Based on the delay in coordinating the delivery date with the destination agent (warehouse),I am now being informed the earliest delivery date available is 5 August. A three week delay because of an error on Bekins part is not acceptable. I have tried numerous times to resolve this issue through the assigned agents and have not been able to resolve the issue.Desired Settlement: Request household goods be delivered no later than 22 July.

Business

Response:

We have researched this issue, and unfortunately, we cannot deliver any earlier than the 5th of August. The customer's goods were delivered to a warehouse as storage-in-transit, and the warehouse where the goods are stored cannot deliver any earlier than the assigned date of August 5th. While we regret that this matter cannot be handled to the customer's satisfaction, we did everything we could to attempt an earlier delivery date, but were not able to accommodate the customer's wishes.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

I understand that the warehouse where

my goods were delivered cannot deliver any earlier than 5 August, but this

is not the reason that my goods were not delivered on 17 July as coordinated

with Bekins on 19 June. The reason my

goods were not delivered as previously coordinated are 1) Bekins delivered my

goods to a second party warehouse and not to the Bekins facility in [redacted],

VA and 2) Bekins failed to coordinate the requested delivery date that was

noted in my file with the warehouse where my goods were delivered to.

Review: Household items were in the Tri-Valley Bekins [redacted] storage facility for two years. Based on frustrating dealings with this company over those two years, I decided to use another moving company to move these belongings to Lincoln, NE. $9085.00 Restoration Hardware leather sectional was received covered in mold and obvious water damage. Driver reported that when he arrived to pick up my belongings, one piece of the sectional was crated and the other, which was damaged, was "sitting out in the warehouse". Driver also reported that no one from the Bekins staff assisted in the loading process of my belongings.

I was required to pay $939.90 to Bekins to get my belongings out and was told this was to "we have to unload all the vaults unwrap anything that's been pad wrapped check off each item, what we are doing to releasing our responsibility to a 3rd party so there is labor involved". This was the exact wording in an email from the storage manager. The original price was $1450 but was reduced to $939.90 after I persisted.

During that two year period I paid $40 per month for [redacted] insurance in the amount of $50k with a $250 deductible.

After contacting the [redacted] General Manager and Storage Manager regarding this situation I was told I needed to work with the Vice President of Claims and Risk Management at the corporate office and to not contact them any longer. The Vice President denied the claim stating that since there was no notation of the mold on the form from the other moving company, they are no longer responsible. The mold occurred obviously during storage, not a two day move in a truck. This is a storage issue, not a moving issue.

The sectional now sits in my living room and poses a health risk due to the mold which Bekins does not seem to be concerned about either. They have washed their hands and denied any responsibility or claim whatsoever.

If the staff at the storage facility had done what I paid them to do, wouldn't they have discovered the mold? I think so.Desired Settlement: The only satisfactory outcome and logical outcome is that the ruined sectional be replaced with a new one.

Business

Response:

Based upon the paperwork that was taken by the 3rd party company when loading out of our storage facility, there was no damage noted to the sofa at that time. accordingly, we declined liability for the damage claimed by the customer. We have tried several times this past week to contact the customer to discuss our position, and see if an amicable settlement could be reached. However, the customer has not returned our telephone calls. We encourage the customer to contact our Sr. Vice President of Sales and Marketing to discuss this issue further, and open dialogue.

Review: [redacted] Moving& Storage moved my Household goods on 6/22/13 into storage till 11/13/13 where I also purchased full replacent value insurance with a 250 ded. while my goods was at [redacted].When I was getting my goods out, their was multiply items damaged, missing. I reported them to the General Manager [redacted] immediately, I fill out a form. Antique bevel and etch 42x60 mirror missing. how do you lose a mirror that big? Antique table leg broke 2 tier antique table still missing cast iron floor lamp leg broke. how do you break cast iron? found mirror on 12/2 13 they said was broke finally received mirror in Feb wrapped in a moving blanket no box they wanted to give me a 100 I said no way I told them I was getting a professional est the est. came back at $3200 they offer 500. I said not acceptable. it took me till apr 2014 to get a name and phone # for an adjuster. Adjuster sent a claims service comp. to my home on 4/29/14 he said the mirror couldn't be repaired or replaced. It was hand carved and the paint in the etching they don' make anymore. I showed him pictures,comparables from internet of my damaged and missingitems. After they received the claims service report, claims offer me $500 claiming because it was pack by owner. I offered the man that gave me the est. to move and the movers to open box told them both it was an antique mirror they both said no. it was preboxed with fragile glass all over it. If it was broke when they moved it you would heard glass. But they let me pay for ins. now won't pay the claim. They had a duty of care in the handling of my goods. I would not recommend them!!! Unless you want your goods broke, missingDesired Settlement: I would like the replacement value for my damaged and missing items Mirror $3000.00 2 tier table $299.00 leg on table $65.00 leg on cast iron lamp $85.00 $80.00 cost to get estimate Total $3729 minus my $250 deductible $3479.00

Business

Response:

We have reviewed the customer's complaint, and offer the following response.

We have previously agreed to settle the customer's claim for the 2 tier table, the leg on the table, and the leg on the cast iron lamp, less the $250.00 deductible. The mirror which has been claimed as damaged was not packed by our Company. When we picked up the mirror from ehr residence, it had already been packed by her. We have no knowledge as to the quality and sufficency of the packing of the mirror. As this is a packed by oener carton, we are only responsible for damages to the extent that the packaging shows evidence of external damages to it. This was not the case, and we would normally decline liability in this matter. However, we were not unsympathetic to the customer's plight. We offered a goodwill settlement in the amount of $500.00, which represented one half of the amount the customer advised our office that she had paid for the mirror originally. While we do understand that the customer is not satisfied with this settlement, we do feel that we have acted fairly and went above and beyond our liability.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

The mirror was in an undamaged clearly marked box that stated fragile glass, I even hand written in black magic marker on the box (glass). I offered to open the box and show the movers the mirror and they refused. When my mirror was finally delivered in Feb.2014 it was not in the same box that it left my residence in. They had just 2 pieces of my mirror wrapped in a moving blanket and the frame was uncovered. What happen to the box and the rest of the pieces to my mirror? You picked up an undamaged mirror from my home , and charged me for 6 months of fvr insurance, now you don't want to pay. Whether I paid $ 20 or $1000 you damaged my mirror. FVR means (1) Repair (2) Replace (3) current market value/ which I gave a estimate of $3200.00 for a new mirror and I'm asking for $3000.00 since my mirror can't be repaired or replaced it was an Antique. According to the Claims Repair Company your company sent to look at my mirror and the glass shop I received an estimate from. Not half of what I paid for in 1993

Regards,

Business

Response:

We have made a good faith offer to the customer for an item that was not our liability. We feel we have made a fair offer to amicably settle this matter. There is nothing for us to add at this juncture.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: Your company couldn't unpack the mirror at time of pickup from your warehouse because you lost it. At the time of pickup on June 22,2013 from my residence I offer to open it up your movers said no need to do that. If your company is not liable, why did [redacted] the General Mgr. from [redacted] Moving and Storage (1) take the mirror frame and glass to [redacted] Glass to see if they could repair it, (unrepairable) (2) tell me to get an estimate from a glass shop in [redacted] Oh after I received the broken mirror (3) [redacted]-Managing Director of Claims send a claims service to my home to see my items. Why would you go thru all that if your not liable. But yet you took my insurance money from June to Nov

Regards,

Review: I am an Army wife and my husband SFC [redacted], has been PCS'd from [redacted], NY to [redacted], Arizona. We arrived here on June 30th. Bekins A-1 Movers in [redacted], IL accepted the moving contract in May (###-###-####). Our household goods were picked up on June 24th, and were to be put in storage until June 26th or 27th and then it would be put on a truck and headed to [redacted]. Our household goods sat in storage in Pennsylvania until the week of July 15th. Our contract date for our goods to be here in AZ was July 15th. Last week, we were finally told that our goods were on a truck and they would be here tomorrow, July 23rd. Now we are being told the truck is broken down. It is July 22nd and our stuff is still not here and there is no ETA to [redacted]. We have spent hours calling this company- many times to no answer or return phone call.Desired Settlement: Bekins A-1 Movers needs to stop taking military moving contracts. We have been told on numerous occasions that they do not have enough drivers or trucks this year. Then why are they taking these contracts for my family to suffer. I have watched 6 neighbors who moved in after us receive their goods. Why does my family have to suffer because of the greed of this company?

Business

Response:

We take note that the shipper received their goods on July 25th. they are welcome to file an inconveience claim for their expenses incurred from the Required delivery date of July 15th. If they need to file a claim, they can email [redacted] for assistance.

Review: the movers came and collected our household goods on 6/26/13 and we were given a receipt that STATED the deliver of the items was to be on 7/5/13-7/12/13. over the time period we called the movers to check the status of our goods and were told they were having difficulty finding a driver but were taking care of it. then 7/12/13 came along and we waited and waited for our goods to arrive since this was the last day and after a while we called and found out that our goods had not even left the company across the coast! they never called us to tell us our goods would not be delivered on time. over the next few day we tried and tried to get in touch with managers to try and figure out something but after calls and messages left we received no reply. finally on7/15/13 I sent them an email stating that if we did not hear back from someone we would be filing a lawsuit. after an hour they got back to me and told me that they were working on the issue. now today is 7/17/13 and they have told me that I would not have my goods by 7/22/13 and have not even given me a resolution of new date of delivery. they have had my items for over three weeks now. that is plenty of time to find ONE driver to get our stuff to us. I have kids that don't have their clothes, no beds and other necessary items. my wife and I are both active duty military and we NEED our uniforms to check into our new command. my wife has been forced to get a new uniform set and I am looking to have to get many new uniforms because I will be going to training when I check in and must have all of my uniforms. this is going to cost us thousands of dollars and they say in the claim they will reimburse 50% of the cost. that still leaves me out anywhere between $500-$1000. this is unacceptable for a company to give a written date of delivery and then not follow through with it with no resolution coming from them. all in all this is costing my family undue expenses and stress because this company has not held up their end of the contract they made with the united states military. This is just very unprofessional and they seem to be incapable of following through on a commitment. Again I stress the fact that they did not even call us to let us know that our things had not even left [redacted], Va. We had to call to see if the things were being delivered! They have made very attempt to avoid all calls, voice mails and even emails. The first time I even got a response was the email threatening to file a lawsuit. We were even told once by a representative that all of the managers were on vacation. Seriously what company sends all of their managers on vacation at the same time and leaves the business to ran by associates. Bottom line is that this is past the point of being ridiculous and we have been struggling day to day to make ends meet all because this company has failed to do what they said they would do and we should not have to pay for that. We should not be held accountable for the incapability of a company to come to any type of resolution.Desired Settlement: I would like for the company to finish the job they were contracted to do as well as pay for 100% of the costs they are making us pay for their failure.

Business

Response:

We do apologize for the delay in the customer receiving their household goods. We are actively working on plans to get the customer's goods delivered as quickly as possible. The customer has been made aware of the provisions of filing an inconvenience claim with our office as a result of the delayed delivery of the goods. As it relates to the uniforms, as these would be required for the military, the costs associated would be reimbursed in full. If the customer would like to file an inconvenience claim for the expenses they have incurred to date, they are welcome to do so. They can file an amended inconvenience claim once their goods have made it to their residence. Again, we apologize for the hardship incurred as a result of the delayed delivery.

Review: We have a serious problem with the way Bekins A1 has handled our military move. When they packed up our home on June 14th we were given a bill of lading stating that our shipment would arrive to our new duty station no later than June 27th, 2013. That date came and passed with NO notification from Bekins concerning the status of our delivery. We were left to contact the company ourselves when they failed to arrive but to no avail. It took several days and several messages before we were able to make contact with a **. [redacted] who informed us that they were unable to locate a driver to bring our stuff and we would just have to wait until one was provided, with no new delivery date given. We continued to wait 2 more weeks, still with no contact from Bekins updating us on the status. On or about July 11th we were finally able to make contact with **. [redacted] again and she informed us that the driver had loaded our belongings on July 8th and he was on his way with an ETA of July 13th. She stated that the driver *. [redacted] would contact us that Friday and let us know what time he would deliver the shipment on Saturday. The entire weekend passed with no contact from the driver or anyone at Bekins. We tried furiously to make contact with **. [redacted] that Monday morning only to hear from her Monday evening that there was a misunderstanding and the driver was unable to make it on time as scheduled but that he would definitely be on his way later that week and provided us with another ETA of Saturday July 20th. On Friday July 19th I received a phone call from **. [redacted] the driver, and he stated that he would be delivering our shipment the following morning between 9 and 10 am. Saturday July 20th he called again about 9:45 am stating that he was unable to find the appropriate gate in which to access the Air Force Base where we live. My husband had to go meet him off base and help him get to the gate where he sat and waited for over an hour with the driver who stated he needed to wait for his helpers. Finally at 12 noon **. [redacted] called me to say that his helpers never arrived and he would not be able to deliver our things today and would need to come back and try again on Monday July 22nd. I told him that it was unacceptable and I needed the contact information for his dispatcher or whoever was in charge of this delivery, since he stated that it was out of his control to do anything further. He refused to give me the contact info he had, stating that they were all home phone numbers and he couldn't do that. Of course I tried to contact Bekins main office in [redacted] and **. [redacted] however it is the weekend and no one answered the phones.Desired Settlement: We would really appreciate the delivery of our shipment ASAP! This whole experience has been a nightmare for me and my family. We have 3 young children and have been living in an empty home for weeks upon weeks with none of our household goods. We have had to spend unnecessary money to purchase items for our home and children that would not be the case if we had our stuff! Bekins has been extremely unprofessional and has not treated our military family with respect to our situation and we are beyond frustrated.

Business

Response:

We regret that the customer's goods had been delayed, and that they suffered inconveniences as a result of the delayed delivery. We do take note that this shipment delivered on the 22nd of July. We have been in contact with the customer to file an inconvenience claim, and are awaiting their claim submission. Once received, we will be in a position to assist them with mitigating their expenses as a result of the delayed delivery. We extend our apology for the hardship endured by the customer as a result of our delayed delivery.

Review: Benkins ([redacted], IL) sent a letter stating that I would recieve a settlement check in the amount of $126 within 30 days of May 22, 2014. I wrote a letter at the beginning of July to Michael R[redacted], Vice President of Claims & Risk Management, who sent the letter to me stating that payment has not been received. As of July 16th, I have not received a response or payment. Michael R[redacted] - VP Claims & Risk ManagementBekins A-1 Movers, Inc.Office of Administration[redacted], IL [redacted] Product_Or_Service: Moving Services

Order_Number: Claim [redacted]

Account_Number: Claim [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

I would like for Bekins to issue the settlement check as stated in the letter dated 5/22/2014.

Business

Response:

The customer's check was mailed out from our Accounting office in Pennsylvania on July 18th. We trust the customer has received his check, and this can be closed.

Review: Bekins was to move our personal goods from Tracy, CA to Brentwood, CA on Dec. 19 and 20, 2014.

My wife and I ended up having to complete the move ourselves. I spent Christmas Day doing their work. There was also damaged product. And there was a theft (being handled separately through local law enforcement).

BeKins claims a AAA+ rating from the Revdex.com. Hard to believe you want this kind of business associating with that kind of rating.Desired Settlement: $2500. Primarily representing the cost of our time spent, and charges for the time movers spent milling around on 12/20.

Business

Response:

We have recently become aware that this customer was not satisfied with their relocation. The General Manager has asked for specifics of the dissatisfaction, and a claim form has been sent to the customer to itemize their damaged and missing items. We are awaiting the return of the Claim Form, so we can begin our investigation. The claim will be processed in accordance with the valuation amount the customer selected prior to the relocation.

Review: Contract with Bekins, also purchased insurance. Several items of value were damaged. Bekins sent their claims rep to assess our damages and denied the majority of our issues. We insist they are wrong and the damage was caused by the movers. Movers did not use tape or heavy padding or blankets to protect our furniture during move. If I purchased insurance and they did not take proper measures to protect my goods why should I suffer the loss? Many attempts to handle this claim have taken place since the move on 8/12/14. I have called this local office on many occasions and also called the claims department many times. My calls and e-mails go unanswered. I last e-mailed the GM in Sarasota on 10/29/14 and did not even receive an acknowledgement saying he would look into it. I am unable to get my furniture repaired as of this date in case someone needs to see the damage again. They did pay a claim for one item which was a travesty. A dresser in the master bedroom was damaged and they honored a claim for $600.00 less $500.00 deductable leaving me $100.00 to repair a dresser that when new was $1550.00. We had nice furniture when we left Sarasota and when all was done two of our rooms were damaged and we have a check for $100.00. This company by denying the claims we have made are calling my wife and I liars which I highly object to.Desired Settlement: I would like my furniture either repaired or replaced. If neither can be done compensation $2000.00 will suffice.

Business

Response:

We have been in contact with the customer, and as a gesture of goodwill, have offered the repair amount for the kitchen table. We hope that this settlement will be amenable to the customer.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: I would like to re-open claim #[redacted]. While it seems that Bekins has responded to your inquiry and stated that they will settle my dispute no claim check has followed as of this date. No return phone calls or e-mails either. It seems they just responded to you to satisfy the complaint. I am starting to believe there will be no settlement as this is over 3 months old now, more than enough time to send me a check to fix my damaged furniture. Please respond and thank you for your assistance in dealing with this not so reputable moving company.

Review: My family and I moved on 05-30-2013 from [redacted] Ca, to [redacted] Ca, we paid $171.00 for (F.R.V.P), full replacement value protect. I made a claim on 03-30-2013 for the damage to my waffle table, it was damaged in several places.

I have called 3 times to a [redacted] at ###-###-####, have received no calls back called. [redacted] at ###-###-#### called 3 times also with 1 call back, called him back twice and no further calls.

[redacted] called several times he was the original contact for the move at ###-###-####, he has called but I have still not been help by anyone at the business. I am not sure what to do.Desired Settlement: I just want the claim to be processed and the fund sent for the damage table, or give me back the $171.00 I paid for the coverage.

Business

Response:

We received in the customer's Claim Form on July 17th, and immediately assigned this to a repair firm to take care of the damages. We also spoke with the customer on the 17th and advised her of same. We hope that this has resolved this matter.

Review: Bekins was engaged to relocate our business.

On move day, a piece of precision manufacturing equipment was handled without any regard and was damaged beyond repair. Specifically,

• The motion table, a piece of precision equipment, was moved on a wheeled dolly

• The motion table and dolly were in no way secured in the moving truck

• The rear door of the moving truck was not closed, allowing the table and dolly to simply roll out the back of the truck and break when it hit the ground

This was addressed immediately with the job foreman and Monday of the following week with the local General Manager. Discussion with him indicated that we would be reimbursed for the motion table. I provided documented evidence of its cost; he said he would add $2000 for labor for machining and assembly of a replacement, and would process the claim. Not submit the claim -- process the claim. The Total is $12, 872. This was in early June.

After no response and repeated follow-up, I was told that the claim was being processed, but we would have to pay the invoice for the move before it would be settled. We had never received an invoice. I requested one and paid it, upon receipt.

Then, after another month passed, I received a letter saying that since we had the Basic Insurance, they would pay us based on $.60 per pound for the item destroyed.

If the move had been done to professional standards, I would agree with their determination and would acknowledge that we were simply out of luck. However, that is not the case. This is a situation where our item was destroyed due to their GROSS NEGLIGENCE.

The courts have repeatedly shown that Gross Negligence Defeats a Limitation of Liability Clause, and I believe that is applicable here and full replacement cost for the motion table is appropriate.Desired Settlement: Full replacement cost for the motion table, as discussed with the local General Manager and valued at $12,782.

Business

Response:

We are sorry that the customer's item sustained damage. At the time the contract was signed, the customer was offered additional valuation in order to protect their company's assets. They declined to procure additional valuation, opting for Basic Liability, which provides for a maximum reimbursement of $0.60 per pound, per article. Unfortunately, damage did occur, and the claim was settled using the valuation selected by the customer. We respectfully disagree with the contention that this was gross neglience. There was no blatant or conscious disregard of the customer's goods. Nor, was there any malicious intent to cause damage. This was an accidental occurrence. Accordingly, we must reaffirm our settlement position of Basic Liability in this matter.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:It is inconceivable that leaving a high dollar piece of precision equipment on a wheeled dolly in the back of a truck; not securing it; not closing the rear door on the truck; a driving away is anything BUT gross negligence. I reject their rejection.

Regards,

Business

Response:

We reiterate our stance that this was not a wanton act of destruction. It is truly an unfortunate occurrence, but we do not feel it rises to the level of gross negligence.

Consumer

Response:

Objective proof, as in the form of a video of the entire process ... No.The owner of [redacted] personally saw the motion table and 2 other items on wheeled dollies rolling around in the back of the truck, and he saw the back door open. By the time he got out, he saw the motion table roll out the back of the truck. He told me and I immediately went and discussed it with the Bekins job boss ... he asked the movers and the principal guy acknowledged that they had forgotten to close it up. I heard that, but again I have no "proof".This was a move of under 300 yards down the street, and the emphasis was on getting it done quickly.

Review: Mover during the moving process damaged a table and mishandled clothing. We elected and paid for zero deductible insurance and expect to be reimbursed for the table and the clothing cleaning. Carpenter was sent out but indicated he could not fix the table...therefore we need to have replaced...pictures were taken and members of the moving team were present to see the damage. I have called and emailed several times with no response from [redacted] the general manager. We are nearing the deadline of 90 days and want to get this resolved.Desired Settlement: We would like the replacement value for the table and reimbursement for clothing cleaning...I provided them with the value of the table. The table value is 897.00 and the cleaning was 105.00 for a total of 1002.00

Business

Response:

We have reviewed the paperwork surrounding this relocation, and we concur with the customer's statements. Accordingly, we will settle this matter for $1,002.00 as outlined by the customer. We apologize for the inconvenience, and hope that this will resolve this dispute amicably.

Review: I filed a claim after waiting a few months thinking the driver of the move was going to advise Bekins of

a broken table top of an accent table I have. I took out a zero deductible insurance in the move.

I finally rec'd a letter dated January 11, 2013 stating that payment of $150 was coming to me in the

next 30 days. It was signed by a [redacted], Managing Director of Claim & Risk Management.

The letter had no telephone number on it. It is now March 6th and nothing was received.

I then called my local Bekins in [redacted] and left several messages for the General Manager and I rec'd no return call

from him either.

Next I searched the Internet for the telephone number of Bekins in [redacted]. After calling a couple of numbers,

I finally got the direct phone line to [redacted]. I called and left a voice message several times. It got to the point

that I called almost every day and I still received no response!

I'd like my table repaired and I would have to bring it myself to a furniture repair place for a new table top. Ihad estimated

the cost to be $150.

After all these calls and aggravation, I'm asking for action and a check. It would be ethical if they increased the $150 to

compensate me for my time in this exercise in aggravation. This table has been with me for many years and it moved

from ** to ** also. There is also a chip in the side rim of the wood where it's painted a bronze gold color.

I need to get a settlement and repair as I keep this table in my new home at the entry way.Desired Settlement: A check delivered by Fed Ex today with a letter of apology and an increase in settlement. I think $300 would help in case I under

estimated the repair.

Consumer

Response:

3/7/13

Hello,

Attached are 5 documents for this complaint [redacted] with the Revdex.com. The documents are in date order with the most recent on top. I called them in [redacted] again yesterday and still received no answer from this [redacted], Managing Director of Claims at [redacted] (direct line).

The claim number with them is [redacted]. I had a zero deductible as on the last sheet. The move was 10/7/2011 to [redacted], my new address.

Thank you for your help.

Business

Response:

The customer's settlement check in the amount of $150.00 was mailed out on March 7th. She should receive the check within the next few days. We paid the customer the amount as claimed on her claim form. Should she find that the repair of her item is in excess of what she claimed, she can submit the repair invoice to our Claim Office for further review.

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Description: Movers, Storage Units - Household & Commercial, Warehouses - Cold Storage, Movers - International, Moving & Storage Company, Movers - Office

Address: 9448 Richmond Pl STE E, Rancho Cucamonga, California, United States, 91730-6009

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