MyPublisher, Inc.

Revdex.com:At this time, my complaint, ID *** regarding MyPublisher, Inchas been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:At this time, I have not been contacted by MyPublisher, Inc. regarding complaint ID ***Thank you for following up on this and no I have not
heard from them regarding this complaintI did receive a half measure and unacceptable response to one of my communications previous to filing the complaint, but my response and request back to the has gone unacknowledged for the last daysNo satisfactory solution and no communication regarding complaint at all.Sincerely,*** ***

Revdex.com:At this time, I have not been contacted by MyPublisher, Inc. regarding complaint ID ***.Sincerely,*** ***

At this time, I have been contacted directly by MyPublisher, Inc. regarding complaint ID ***, however my complaint has NOT been resolved because:
I ended up contacting My Publisher again, myselfthrough email requesting a full refund, rather than fixing the problemSent the email to
Frank Berhance who is higher up the ladder in the companyThe same day I received an email from customer service approving my refund when I return the defective booksThe books are in the mail and should arrive at My Publisher tomorrowThen I will hopefully receive my refund.I had to recreate the book at another photo publishing websiteIt cost less and I received free shipping
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:At this time, my complaint, ID *** regarding MyPublisher, Inchas been resolved.I did finally receive a fixed version of my photo bookSo that issue is resolvedThough their communication with customers still could use a lot of
improvement.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:At this time, I have not been contacted by MyPublisher, Inc. regarding complaint ID ***.Thank you for following up on this and no I have not heard from them regarding this complaintI did receive a half measure and unacceptable response to one of my communications
previous to filing the complaint, but my response and request back to the has gone unacknowledged for the last daysNo satisfactory solution and no communication regarding complaint at allSincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely, *** ***

At this time, I have been contacted directly by MyPublisher, Inc. regarding complaint ID ***, however my complaint has NOT been resolved
because:
I mailed the defective album back to them then received an email asking me to re-order my original album after fixing the formattingI once again explained that there was not a formatting error, but that a mistake was made when they printed or cut the pages to the album leaving a white space along the top of each pageI received another email following up admitting it was a manufacturing error and saying they would reprint the albumThey made no effort to expedite printing or shipping this albumI mailed it June ** and received the reprinted album today, July **. The album I received has the wrong color cover, it's black and I ordered brownI've emailed the company about the mistake.In addressing my complaints the company has never referenced the Revdex.comI am not sure if they have responded in the past because of my complaints in this forum or because of my multiple emails to their customer service departmentMy original order was placed on May **I still do not have what I ordered
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

At this time, I have been contacted
directly by MyPublisher, Inc. regarding complaint ID ***, however my complaint has NOT been resolved because:
I ended up contacting My Publisher again, myselfthrough email requesting a full refund, rather than fixing the problemSent the email to Frank Berhance who is higher up the ladder in the companyThe same day I received an email from customer service approving my refund when I return the defective booksThe books are in the mail and should arrive at My Publisher tomorrowThen I will hopefully receive my refundI had to recreate the book at another photo publishing websiteIt cost less and I received free shipping
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
My...

product (photo book) was printed & completed after you contacted them. It was overnighted and I received it in the mail this evening. Thank you for your time and help.

At this time, I have been contacted directly by MyPublisher, Inc. regarding complaint ID [redacted], however my complaint has NOT been resolved because:
I mailed the defective album back to them then received an email asking me to re-order my original album after fixing the formatting. I once...

again explained that there was not a formatting error, but that a mistake was made when they printed or cut the pages to the album leaving a white space along the top of each page. I received another email following up admitting it was a manufacturing error and saying they would reprint the album. They made no effort to expedite printing or shipping this album. I mailed it June ** and received the reprinted album today, July **. The album I received has the wrong color cover, it's black and I ordered brown. I've emailed the company about the mistake.In addressing my complaints the company has never referenced the Revdex.com. I am not sure if they have responded in the past because of my complaints in this forum or because of my multiple emails to their customer service department. My original order was placed on May **. I still do not have what I ordered.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding MyPublisher, Inc. has been resolved.  A customer service representative did finally call me, hear out my concerns, and correct the order at no cost to me.  He also refunded the...

cost of my original order.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]

Revdex.com:At this time, I have not been contacted by MyPublisher, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

I attempted to order a custom designed photo album (which is different from the photo books that they offer). They accepted by $50 deposit but in the 4 weeks following, never delivered a proof to me, nor was there an update on the status of my order. I called MyPublisher 4 times asking for an update, and no one was able to tell me who was designing my photo album, let alone tell me how long it would be until I got the proof. Every time I called, the customer service reps would not put me on the phone with a manager, claiming that the manager was too busy or gone for the day. I was told that they would call me back. I never received a follow-up call. I ultimately canceled the order for the proof and asked for my money back. I never received the refund.

Since that time I have tried to unsubscribe from their email notifications. They claim that it takes 24 hours to unsubscribe. I unsubscribed over a month ago and still get multiple emails a day.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
My product (photo book) was printed & completed...

after you contacted them. It was overnighted and I received it in the mail this evening. Thank you for your time and help.

Revdex.com:At this time, I have not been contacted by MyPublisher, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:At this time, I have not been contacted by MyPublisher, Inc. regarding complaint ID [redacted].Sincerely,[redacted]