MyPublisher, Inc.

Revdex.com:At this time, I have not been contacted by MyPublisher, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

At this time, I have been contacted...

directly by MyPublisher, Inc. regarding complaint ID [redacted], however my complaint has NOT been resolved because:
[Your Answer Here]
 
 They want to give me a coupon to buy another book but I don't want to buy another, 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by MyPublisher, Inc. regarding complaint ID [redacted].  I have made several additional attempts to email Customer Service and the Returns Department and the issue is still not resolved....

Sincerely,[redacted]

Revdex.com:At this time, I have not been contacted by MyPublisher, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:At this time, I have not been contacted by MyPublisher, Inc. regarding complaint ID [redacted].  I have made several additional attempts to email Customer Service and the Returns Department and the issue is still not resolved. Sincerely,[redacted]

Revdex.com:
At this time, I have not been contacted by MyPublisher, Inc. regarding complaint ID [redacted].
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and the matter has been conditionally resolved.
Sincerely,
[redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding MyPublisher, Inc. has been resolved.I did finally receive a fixed version of my photo book. So that issue is resolved. Though their communication with customers still could use a lot of improvement. 
(By clicking "OK",...

your complaint will be closed as Resolved.)
Sincerely,[redacted]

I used the myPublisher software to create my time-sensitive minibook (wedding program). The company did not clearly disclose there would be a logo on their page. Their website only says their logo will be on certain products and omit minibooks from that list:

"Branding
MyPublisher includes minimal branding on most of its products. The following is a description of the branding that will appear on your product:
Photo Books
Pocketbook with Photo Finish Cover, Classic and Deluxe Photo Books
The MyPublisher Logo will be centered on the back of the last page."

Note the minibook photobook is not included in the list of products with branding. Also the digital proof of my final product did not include a page with the logo.

Like most brides, I do not want my wedding program to used as an ad for MyPublisher. I spent $200 dollars to purchase large stickers to cover the logo and painstakingly peeled and stuck a sticker on each of the 120 books.The resolution I am seeking is a full refund for the cost of the photobook.

Revdex.com:At this time, I have not been contacted by MyPublisher, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:At this time, I have not been contacted by MyPublisher, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I have contacted my credit card, American Express, and requested that they investigate the matter...

through their channel. Although I did not hear from the business again, I was able to get a refund for my purchase through my credit card. Thank you again for fighting for the rights of consumers!
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]...

At this time, I have been contacted directly by MyPublisher, Inc. regarding complaint ID [redacted], however my complaint has NOT been resolved because:
[Your Answer Here]
 
 They want to give me a coupon to buy another book but I don't want to buy...

another, 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:After submitting my complaint, the message I sent to MyPublisher on Jan [redacted] was answered and they had agreed to replace my order. The package was delivered to my home today and is safe inside the house. 
I have reviewed the response made by the...

business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely, [redacted]

Review: I purchased a book, they took payment Sept. 3/** of $52.99 NOT a hold as they keep telling me. My bank has confirmed it WAS debited & they are investigating it. Then on the ship date they took another payment on Sept. 9/** of $52.74. First they said it was hold, then they said it was double billed and that the managers were going to release it within 9 days, it's been 9 days nothing. Now they are saying it was a hold and giving me the run around. Different people keep responding to my emails now.Desired Settlement: I want complete refund from the Sept. 3/** since it wasn't authorized.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding MyPublisher, Inc. has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,

Review: I have been working on my wedding album for the past 3 years, and finally when I was about to place the order on Feb **, 2016 the system crashed. I called on Feb **, 2016 and was advised tech ticket was created, and that technical support will call me. I followed up 3 with 3 more phone calls ( and emails) as nobody was calling me to fix faulty software, and finally yesterday I was able to speak to Tina that got her supervisor look into this.

After being on the phone for 2 hours and 38 minutes of troubleshooting, I was advised the latest version of my album can not be found, and that I will need to recreate it again. I was advised by Tina that I will be given a compensation of 300$ (I saw a name "Danilo G**" on the screen while we were working on fixing the faulty software), and I also saw an email address [redacted])

I stayed up all night and re-created my album, however I did not find any 300$ credit on my account. Today I called customer service and spoke to Shaday, which advised me there are no notes about 300$ on the account. I spent another 27 minutes with the on the phone.Desired Settlement: Shaday advised me all phone conversations are recorded. Please, listen to the phone conversation that was initiated by me on Feb **, 2016 at 9:55 am that lasted 2 hours and 38 minutes. The last few minutes should contain the info about the 300$ compensation.

Consumer

Response:

At this time, I have not been contacted by MyPublisher, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Review: I submitted photos for the premium photo album service. The way the service works is you pay $50 to start. Send in your photos and My Publisher will lay out the photos for you. After weeks, I finally received an email stating my photo album was completed. I reviewed it and provided changes per their website. Once I clicked on submit changes, I received an error message. I email customer service on June **. Received a response on on 6/** telling me I had to call. I have tried at least 50 times to submit my changes and continue to get the error message. I've been trying to call for weeks now and haven't been able to get through. I have tried the [redacted] posted on the review page. I left a message on this voicemail and no one ever called me back. I tried the [redacted] repeatedly, day &night for weeks and couldn't get through. Finally, I tried one last time & got through to someone on June ** at 4pm EST. After being being on the phone for 10 minutes, I finally hung up. I wanted someone to call me back, but the person didn't ask me for my name or a number in case we got disconnected. And I was put on hold while she to find someone. What does that mean?

There is everything WRONG about this experience. For one, how can your call center folks not be equipped to troubleshoot technical issues. More importantly, she had no idea about the premium service I was referring to. This has been the worst customer experience I have had in a long time. I have purchased my photo albums in the past with My Publisher and have been extremely happy with them. I entrusted my wedding album and it has been weeks with no resolution. The phone call was a complete waste of my time and so has every other effort I've attempted. I'm completely disappointed with this entire experience.Desired Settlement: I want My Publisher to figure out why I'm receiving the error message & fix it OR provide an alternative way to submit my changes. And I want to make sure the 50% coupon I had still applies. Of course, they can completely pick up the tab as well!

Review: I could not find one that exactly represents my issue, so I will explain what is happening. I signed up for e-mails from MyPublisher years ago when looking for an online picture web sight. Since then and especially in the last 2 months have requested my e-mail address be unsubscribed, minimum of 7 times. I also sent an e-mail to there contact us department last week telling them I wanted my e-mail taken off their list. The e-mail back said someone would be with me to help in no less than 3 business days. I have yet to hear back AND have received several e-mails since then. I want NO FURTHER E-MAIL from this company, as I do not like their website or the way they have kept sending me unwanted e-mail.Desired Settlement: TAKE ME OFF THE E-MAIL LIST!

Review: I have sent several emails and phone calls to this company to try to resolve this issue and every time, if I even get a response, I am told nothing can be done or that the original issue was my fault. This company advertised that if an order was placed by 6pm EST then you would receive it by Christmas. I have a time-stamped email showing my order was confirmed at 17:52 EST (5:52pm EST). I called in shortly after placing my order and was told everything would be ok,but I could call to confirm Monday, 12/** morning. I called in the next morning to confirm and was told a completely different story. I was told my order did not make it in time. I spoke to several different individuals that morning and was given different times of when my order was received everytime. I even sent my time-stamped email to a supervisor for review. 1 supervisor told me, I did get my order in ontime and he would do everything he could to get it shipped out, but then later told me that day that I would probably not receive it in time. After calling several times on 12/**, I customer service rep, even told me he had no idea about the status of my order and could not help me and I should just wait and see. This was unacceptable. I did not receive my order until 12/**. I sent an email to their customer service on 12/** expressing my frustration and concern. I received a response late 12/** basically saying they were sorry about the confusion and me not understanding the 6pm EST. I responded on 12/**, explaining I was not confused on the EST and that my order was confirmed, according to my records and email, at 5:52pm EST. Once again, I was poo poo'd and no one would accept fault. In that email received on 12/**, the gentleman said he would downgrade my shipping if I wished. In my response on 12/**, I said I wanted that, however never received a response and received my order still shipped overnight on 12/**. Happy to finally receive my order, I opened everything up to find that there was a printing error on a couple of pages in both books I had ordered. They are supposedly replacing the books, however now I received a response saying that they could not refund my shipping if my order was placed after 5pm EST on 12/**. They are changing their story once again. This is completely false advertising and I feel I am being taken advantage of by this company. Every individual I have spoke with tells me different things and now even in emails, I have paper evidence of different stories. They should not be able to get away with this.Desired Settlement: I originally wanted my shipping downgraded and the difference refunded to me. Now, I want the entire thing refund back to me. They should not be able to get away with False advertising and then just shoe me off when I try to address the issue. They have changed there stories and have not been pleasant to do business with.

Consumer

Response:

At this time, I have not been contacted by MyPublisher, Inc. regarding complaint ID [redacted].

Sincerely,