MyPublisher, Inc.

Review: Greetings! I have contacted this company five times since October ** due to my dissatisfaction with a photo book product I received from them. I have been a long-time customer of this company (8 years!) and have always been very satisfied with their customer service and quality. However, I received four mini photo books in mid September that are of very poor quality. I have emailed the returns department AND their customer service department five times, and have yet to even receive a response from them. I also included photos in my email to show the poor quality (text off-centered, etc). I paid $80 for this project, and would like to receive a reply and a resolution. I would like to continue to be a customer of this company, but cannot do so with the lack of customer service I am receiving. If someone could please contact me via email at [redacted], I would greatly appreciate it. Thank you for your time.Desired Settlement: Because I put a lot of hard work into this project, I would like a replacement that is GOOD quality. These books were for a Christmas gift to my nieces and daughters - I cannot give them as a gift with the current quality. Thank you.

Consumer

Response:

At this time, I have not been contacted by MyPublisher, Inc. regarding complaint ID [redacted]. I have made several additional attempts to email Customer Service and the Returns Department and the issue is still not resolved. Sincerely,[redacted]

Review: On December **, 2014 I placed an order for four (4) photo albums that were intended to be my wedding albums. I ordered them with rush delivery in order to receive them in time to give as Christmas gifts to parents and grandparents. [redacted] attempted to deliver the package to my apartment on Sunday, December **, 2014 but my husband and I were not home. They had left a note on the door allowing us to sign for the package without being home during the next delivery. Since we both work full time, we signed the form in order to receive the package before Christmas. According to [redacted] the package was delivered at 1:06PM on December **, 2014. I returned home from work around 4:30 PM and the package was no where to be found. After searching our community and speaking with neighbors, the package was nowhere to be found. We went to our local police station on Tuesday, Dec. **, 2014 and reported the package stolen. Later that evening I called My Publisher and spoke to a representative who informed me they would replace the items for me but would need a supervisors approval in order for the request to be processed. They told me I would receive a new order number within 48 hours. Since it was so close to the holiday, I gave them ample time to send me the information. On Wednesday, January *,2014 I sent an email to customer service explaining my situation and asked what the status of my request was. They emailed me back stating they received my request and it would be answered within 24 hours. Over 24 hours later, I still had not received a response so I decided to contact them through the "chat" feature on their website. I spoke to a representative and after a few minutes was told her supervisor was "replacing your order and I will send you an email with your new order number". Approximately 30 min later, I received a phone call from a [redacted] stating that they would not be able to do as they promised. When I asked why they stated that they did further investigation and since they package was signed for they refused to replace it. I would understand that IF they had not just told me they were going to resend the product. I don't believe I am at fault that they promised something before they did a proper investigation on their part. My Publisher should have looked into the order fully before promising any action on their part. I have saved all written correspondences with My Publisher, including the "live assistance chat" window stating my order would be replaced.Desired Settlement: I would like My Publisher to follow through with their promise of replacing my order of four (4) Classic Hardcover Photobooks.

Consumer

Response:

After submitting my complaint, the message I sent to MyPublisher on Jan [redacted] was answered and they had agreed to replace my order. The package was delivered to my home today and is safe inside the house.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: A few months ago I purchased a voucher for a Deluxe Photo Book, which I was very excited about. I have spent many hours working on it (my wedding album!) and I love the layout. However, keep getting an error message whenever I try to order it. This appears at the very end of the order, after I've reviewed all the pages, picked all of the options, and entered my credit card information. It then takes me to the photo on the linen cover, but there doesn't appear to be anything wrong with the photo.

I've tried:

switching the photo for a different photo,

saving a copy of the photo and using the copy,

removing an ampersand from the text on the cover

downloading the latest version of the MyPublisher software

but nothing seems to work – I always get the same error message.

I called customer service this summer when my voucher was about to expire, but the person I spoke with was unable to tell me why I kept receiving this error. All she could do was extend my voucher and tell me to to "keep trying to place the order until it lets you."

A couple weeks after this, I emailed MyPublisher explaining my problem. I expected to receive a reply within 24 hours, like they promise on their website. After waiting several days with no response, I emailed again detailing the problems I was having and asking for a refund to my voucher, which was about to expire.

I also tried calling customer service again. I spent over an hour on hold trying to get in touch with someone. The first time I called, the phone connection was so bad I could barely understand the representative, and after a few minutes we were disconnected. I called a second time, (and waited on hold for another 30-45 minutes) but again was either disconnected or the representative hung up on me while I was trying to complete my order.

After several days, My Publisher finally returned my emails. However, they were not able to help me fix the problem with their software, and suggested I try calling customer service.

After speaking on the phone with three different people, emailing back and forth with three other people, plus hours upon hours of my own time stressing out and troubleshooting, I still have no album and no answers to any the problems I'm having with their software.

To say I am frustrated is an understatement. I decided to try submitting a complaint through Revdex.com because their phone line and customer service have been impossible to deal with.Desired Settlement: I want my album, which I could not order due to MyPublisher's software issues. Due to the time, stress, and lack of help from their customer service, I would also like the album for free and a full refund for the cost of the voucher I purchased.

Consumer

Response:

At this time, I have not been contacted by MyPublisher, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Review: a) I ordered a book on Sunday 7/**/15, and a couple of hours after I ordered I realized that - while I had had two versions of the book that I made - I had inadvertently ordered the wrong version

b) I called that same day, mid afternoon or so, to see what my options were. After a nearly one hour hold, I was told by Keisha that I could cancel that order. If I did so, my voucher (with which I had paid for the book) would no longer be valid but I would be emailed a new voucher within 24 hours.

c) I did not receive the voucher that was promised within 24 hours - I gave it another 24 hours, and then another. After nearly 72 hours, I waited again for nearly an hour on My Publisher customer service to get through to someone. After another 30 minutes with that person, their conclusion was that my case had already been escalated, but she would send another request for escalation and this time for sure I would hear within 24 hours. This was on Wednesday early evening.

d) An incident report was also filed after my Sunday call. This also promised that I would definitely hear back from customer service within 24 hours.

e) It is now Friday late night 7/**/15. My Publisher has yet to provide me a new voucher so that I may purchase this (time sensitive project) book as promised. Had I known that their word and information was not to be trusted, I would have left the order in tact.

f) I tried to reach customer service yet again tonight, and have been on hold for two hours. No one has answered. I have run out of patience and hope that anything will be truly accomplished.Desired Settlement: I request

A - Send me the voucher code that you promised and that I have already paid for

B- Refund me the money I paid on the cancelled book, consistent with the policy that your customer service representative explained to me

C- Offer me some consideration for the incredible frustration and difficulty I have had in reaching you and in ever getting you to deliver the products that I have already paid for, and in refunding me the money I paid that you did not deliver on (shipping and upgrade option on my cancelled book).

D - Make some changes in your customer service!! No one should treat their customers this way.

Consumer

Response:

At this time, I have not been contacted by MyPublisher, Inc. regarding complaint ID [redacted].Thank you for following up on this and no I have not heard from them regarding this complaint. I did receive a half measure and unacceptable response to one of my communications previous to filing the complaint, but my response and request back to the has gone unacknowledged for the last 10 days. No satisfactory solution and no communication regarding complaint at all. Sincerely,[redacted]

Review: I placed my order (2 books, both identical with ~50 pages) with MyPublisher.com on 6/*/15. Since this was for a college class final project I didn't want to take any chances and paid $15 extra for rush processing and also higher shipping costs ($18) for 2-day shipping. My order arrived in a timely manner, however, once I inspected the books I found that both had issues. I found immediately noticeable blue streaks on both books, on every other page, one of them had more than the other. Also, on one of the books they printed the page numbers so close to the edge of the page that they were cut off. The latter affected approximately 10 pages. When I received the books it was already past their business hours, so I contacted them first thing in the morning over the phone, like I had previously done when I was experiencing issues with their software. I found this the "quickest" way to get in direct contact with someone, since their chat had me wait for at least 45 minutes each time previously.

When trying to get in contact with a customer rep. on the phone I also experienced very long wait times, however. I did speak to someone and stated my problem. The biggest issue for me was that I told them right away that this was for a college final project and that there would be no time to send a replacement (offered to me free of charge) since the due date was within the next 7 days. I told them that I paid a lot of money on top of the initial cost of the books to receive (a perfect order) QUICKLY and since that was not the case, I was asking for a refund. At this point I would have been happy with just a refund for the shipping and rush processing (totaling $33.98), however, I was told they do not give refunds and can only replace the order. I asked to speak to a supervisor and was told that they are busy right now and will put my name down and I will be contacted within the next 72 hours (business days only of course) by a manager. The customer rep. asked me if I still wanted to go ahead and put in a replacement order. I agreed, saying, however, that it does not make a different to me, since they won't get to me in time to turn them in for my final project.

After a few days went by I called back customer service since I had not heard from anyone and to this day (7/**/15) I have yet to receive a call back from a managerial position trying to help me.

Approximately 2 weeks after I spoke to the rep. on the phone for the first time, I received my replacement order. However, like I mentioned before, this was already a week past my college final due date and so the books were to no use as I had to turn in the damaged books I received in the first place.

My next step was to contact MyPublisher.com vie email to have a trace of our conversation. I did not receive a confirmation email when I first contacted them, so I have to guess that it was about the third week of June when I first sent an email. When you email them, they ask for at least 3 pictures and say they will contact you within 24 hours. I attached those pictures, but did not hear back from them until about ONE WEEK later. I was asked to send BOTH my orders back for a refund. I replied the next day (6/**/15) saying that I do not have the first two books anymore as they were turned in to my professor, so I can only return the replacement books. I have not heard back from them since (today's date is 7/**/15). So I replied again (on 7/**/15) letting them know that I will be filing a complaint with the Revdex.com. Have not heard back again.Desired Settlement: I was happy with just a refund of my extra payments for the rush processing and expedited shipping at first, however, due to the lack of helpfulness and commitment to customer service and my time and efforts spent to get in contact with anyone from MyPublisher, I am asking for a full refund of my order to the amount of $99.54.

Consumer

Response:

At this time, I have not been contacted by MyPublisher, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Review: I purchased 2 vouchers in December **. One for $60 (Order Number [redacted]) and one for $40(Order Number [redacted]). However, when I attempt to use them towards my books on February **, it indicates that they are invalid. This is not the first time it has happened. I had purchased a $75 voucher last year prior to their company merge and was told it was no longer valid. It seems this is "CONSUMER FRAUD AND DECEPTIVE BUSINESS PRACTICE"Desired Settlement: Refund my purchases or honor the vouchers.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and the matter has been conditionally resolved.

Sincerely,

Review: I ordered a photo book on September ** and received it on October *. The formatting of the book was not accurate to what I created in the MyPublisher software. The text in the album was significantly smaller than what was in my proof and some of the text was even a different color. Their website says to email customer service if there is an issue with the photo book and they would respond within 3 business days. I emailed customer service on October * and attached photos to show the issue. I never received a response and emailed again on November * to follow up. It is now November ** and I still have not heard anything from MyPublisher. They should stand by their website's claims that they guarantee the quality of their product and that they respond to complaints within 3 business days. Not even acknowledging my complaint in over a month is unacceptable.Desired Settlement: I request either a free reprint that is accurate to my proof with free shipping or a full refund of the photo book plus the shipping I paid.

Consumer

Response:

At this time, I have not been contacted by MyPublisher, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Review: I had ordered a premium album from MyPublisher in the month of May. The product was delivered on May **, 2015. On the premium album cover was printed the date of May **, 2015 for a wedding that took place on March **, 2015.

Called customer service regarding the wrong date on the album cover and that I would like date to be fixed. On June *, 2015, I received an email from customer service to return the album for repair to address [redacted]i, and that the charge was $50.00 extra. I went ahead and sent back the album to Illinois via [redacted] with MyPublisher [redacted] account ([redacted]). After that I received a called from [redacted] that it wasn't a good address so it will be sent back to shipper. However it was never sent back to me. When I tracked it, it was sent to MyPublisher in Elmsford, but from there it got sent back to MyPublisher in Deerfield, Illinois

So I received another Phone called from [redacted] letting me know that the package was returned back to the station again in Illinois. I told them that my product hasn't been repaired yet.

Then again, it was sent to MyPublisher in [redacted].

After tracking the package, it was received at [redacted] since July **, 2015 at 10:23 a.m. signed by R.SPARROW

*Up until now, I haven't received any update regarding any repair,

the whole situation have not been resolved, I called customer service many times, I still haven't gotten an answer.Desired Settlement: Both I and my client has been waiting for the album way too long. Please finish the repair on the album cover, and ship it asap!

Review: I ordered four books from My Publisher. A single book was sent to me. When I inquired where the other books were I was told that My Publisher had shipped the other three books using my phone numer instead of my address. The company said the books would be resent as soon as they came back to them. The problem they claim the books have not been returned to them by the post office. However the customer service reps admit they have no way to check with their Return Department. Further, there is no tracking numer that they can provide to me showing when and if he package is sent to them.

As it would appear the books are lost, because no one can tell me where they are, I've asked multiple times for the books to be reprinted and sent to my correct address or for a refund. They will not do this until they claim to have these books back to them.Desired Settlement: I would like the three books to be either 1) tracked down and sent to me (giving me a tracking number); 2) reprinted and sent to me (giving me a tracking number; or 3) fully refunded for the three books plus all shipping.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: June *th: I completed a photo book using the MyPublisher software on [redacted] June *th. I attempted to upload the book for purchase through MyPublisher at 11 am on that [redacted]. It failed upload. My internet was working fine during this time. I have printed a photo book using MyPublisher in May 2013 and had no difficulty uploading just a month ago. The site suggested to attempt upload again in a little while. I attempted upload again. I was using a [redacted] code which, with my re-try, was not accepted. I called MyPublisher and spoke with a lady and she gave me a new code. Once getting off the phone with MyPublisher, I tried uploading again and it failed again. I called back was on hold 5 min and left a message with detailed name and number and expiation of what I needed. This was around 11:30 am. I called back around 4:30 pm and spoke with a man named [redacted]. He gave me a new code and told me not to use it until a manager had called me back. He said he was sending an escalation report and assured me someone would call me in 24-48 hours (did not say business hours). June *th: [redacted] went by and no one called. June **th: in the morning I called 3-4 times and was on hold for 5+ min everytime and would ask me to leave a message. I did not because I had already left a message [redacted] and [redacted] put a message into the manager to get with me. Still did not hear anything. June **th: By 2 pm I had not heard anything so I attempted calling again. I was on hold for 10 min + before I hung up and just tried to load my book again. It failed again! I called again and was on hold for 20 min before someone answered. In that time of being on hold I wrote an email expressing that I needed help uploading and a new code would someone contact me. I spoke with a man who transferred me to a manager named [redacted]. She stated she could not help me and I would have to wait for someone to call me to help me trouble shoot. She stated I would have to wait 24-72 business hours from the time of the escalation report. She said someone would contact me by [redacted] Jun **. She stated I would most likely not receive compensation (such as a discount or free book) because of my troubles and she would put in a new escalation report about that and I would have to wait another 24-72 for that issue to be discussed. By the time I hung up the phone, I had been on the phone from 2-3 that afternoon with no resolve. June **: [redacted] I heard from no one at MyPublisher. June **: (today) I am currently on hold with MyPublisher and my phone gives the time of 19:05 min of being on hold. I am now hanging up and finishing this report.Desired Settlement: The outcome I wish to happen: Someone contact me today. Someone help me upload my book. I get my book for free.

Consumer

Response:

At this time, I have been contacted directly by MyPublisher, Inc. regarding complaint ID [redacted], however my complaint has NOT been resolved because:

They have contacted me, however that have not agreed to covering the cost of the photo book. I have had a series of 6 emails sent on my part explaining I will not proceed further until I am told the book will be no cost to me. I am still waiting for them to reply.

Sincerely,

Business

Response:

I would like to update case [redacted]

We have since emailed the customer a coupon for the following amount of $137.80. We made sure we asked for the amount of the book , before issuing the coupon code.

The code will also cover free standard shipping as well

I have provided the email transitions below.

Visibility:

Internal

Create Date:

07/**/2013 08:52:22

Subject:

Re: Re: Re: [ ~[redacted] ] MyPublisher Revdex.com [redacted]

Description:

Hello,

Thank you for contacting MyPublisher Customer Service Team.

On behalf of MyPublisher customer service, I will be glad to help you today . I have included some information below that I believe will help you with your order .

Your Coupon Code is :[redacted], Value: $137.80

Just enter the following code in the "Promo Code" field of the MyPublisher ShoppingCart to apply it (feel free to cut and paste).This code can’t be combined with any other special offers. This code will expire in 30 days from today.

Please let us know if you need any further assistance [redacted].

Best Regards,

MyPublisher

Customer Service Team

> > Hello,

> > I just logged on and went through the first steps of placing the order to know the final price and it is 137.80. I will wait to hear from you when to call and try to upload the book.

> > Revdex.com also sent me an email today requesting an update on the complaint I filed against MyPublisher. I responded that you have made contact but the is issue is NOT resolved and will not be resolved until I have a free book published. I stated I have had to send 6 emails so far for the issue to still not be on the process of being resolved since you first made contact. (This is my seventh email to you.)

> > Thank you

> > [redacted]

Review: I have used this company for 7 years and had no issues until this year.This is my third book I have ordered this year to which has had issues.They have unsuccessfully been able to replace my book. I have been dealing with it for 2 months.I placed my original order on 10/**/15 ($300) using a voucher I purchased.I paid extra for extra glossy pages and flat pages.The book I received did not have extra glossy pages.I called and the customer service rep had the audacity to argue that I did not pay for it.She asked me for my detailed receipt stating I purchased the extra glossy pages.I asked her where I could find that and she told me it was in my email receipt.After searching my entire email, I finally found the receipt and told her there was no detailed invoice.She put me on hold and said I was correct-they are not detailed but continued to tell me that I could order another book and pay for extra glossy, which I kept telling her that I had already paid for it. After another 30 minutes on the phone, she finally agreed to order me another one (although she still stated I was wrong).I received the "re-order" 11/**/15 to discover that a nail was coming out of the binding and ripped through the pages.Here we go again.I called on 12/*/15 (out of country for week), submitted pictures, waited on the phone with the rep while she reviewed the photos and she told me her supervisor would re-order.Called the next day (12/*/15), the rep. told me they had no record of the conversation I had yesterday (complete **). She went into the email, found the one I had sent the prior day and said she would be re-ordering it for me.I told her I needed it by [redacted], reason I ordered it in Oct. She said I would get it by then.On [redacted] & [redacted] I called to make sure it was going to get to me by [redacted].Each time - its in production but we will do 2 day shipping for you. Website says 5 business days for production, obviously not true.Now I wont have this for a gift on 12/**/15. Thanks for the lies.Desired Settlement: I spoke to 8 different rep. re the continuing issues with the book.Every single 1 of them lied to me promising me a product by a deadline they could not deliver.I want the photo book that I spent 100 hours creating w/NO DEFECTS.For the time & stress I have spent dealing with this, I want a full refund.They cannot deliver me the product I made (x2) & it is completely unfair business practices to the consumer.I've done EVERYTHING I could on my end to ensure I received it in time. They could not.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Purchased product on 9/** - per website "[redacted]. Contacted MyPublisher on 9/** and was advised it was still in production. No additional details would be given. No assurances of an arrival date would be provided. Email received 9/** "We shipped order number [redacted] Tracking Number [redacted]" Product arrives and the pictures within are damaged with color spots. Poorly executed printing. Called them the day it was received 9/** to advise. They apologized and advised they would issue a new one and provided me a second order number which was given to me over the phone. But not emailed so I do not have access to it.

Called company on to receive tracking information. Woman agent I spoke to advised the package was in route. Thanked her and asked her for a tracking number. She placed me on hold and then said it was still in production and was not being shipped yet. Asked her for a estimated date of delivery. She would not advise. Said to call back in a week. Advised her that was fine so long as I got one day shipping. Agent argued the request and told me she didn't see why I "deserved to get one day shipping." Asked for a manager, and was denied. Several times. She didn't "want" to. Called again yesterday on 10/* for a status update. Was advised it had not shipped again, with no ETA. I asked the agent where their production system was in comparison to their office. Agent had no idea what I was asking. Asked him if he and his production team were in the same building. He was still confused.

Demanded a manager and was again denied several times. Refused to hang up the line. The agent, Neal, finally conceded and connected me with Tiffany who did not use any form of customer service language and told me I would get it soon. I advised Tiffany that this was the last time I would call about this. The Item was not delivered in a timely fashion, the product was damaged, and the customer service is terribly poor. She said she couldn't tell me when the product would ship but that I would get it. Told her no, that this needs to be made a priority because at this point, everything that has to do with this company feels fraudulent. Manager would not agree. Requested a call back today 10/* to confirm shipping. Manager agreed and took my number. No call was received.

10/* I called company and was denied when I requested to speak to a manager.Desired Settlement: I would like my product- so that I may deliver it to my bride (well past its deadline). I would also like a full refund. Measly as it may be, no business should be paid to provide inadequate customer service and faulty products.

Review: I mean there are a ton of selections I could choose from above.

I received a $50.00 gift card last year from a loved one that was meant to go towards documenting my daughters first year. After signing up and going through the motions, spending time on their software I had to download and waiting time and time again as it crashed on me, I finally got to the point where I was ready to check out. I also had just put one together for my girlfriends wedding shower and that one was on a time limit where I needed to send I tto the states for someone who was traveling as I live in the [redacted]. I got to the checkout screen, finally went to enter my girt card and it just simply told me it that "this party could not use it". I called, waited on hold for an hour and spoke to [redacted] who was extremely unhelpful, and had to escalate my situation to a supervisor. I didn't hear anything back the next day and sent an email. I had a reply from [redacted] that said he hadn't so I called, waited again for an hour on hold and then she finally told me she couldn't help me either, and had to "escalate it" to a supervisor. It is now Tuesday night, I had originally called sat morning, and no one has contacted me. I just got off the phone, after waiting another hour on and off hold and again, no one can help me and is being "escalated to a supervisor". This company has now taken hours of my time, my gift of $50.00 CASH money that was spent on this card, and probably more in phone charges outside the country than this card is even worth, I'll. e sending them an invoice for my phone bill as well. This is still unresolved and I haven't heard from anyone.Desired Settlement: My gift card to be honored and compensation for my time and cost spent on oversea phone calls.

Review: A few significant issues with MyPublisher. They say orders take 3-6 business days for completion. My order was placed on 12/*/15 & has yet to even be printed. I have called customer service and they are nice and honest stating that the company is backed up, yet the company doesn't change their production times on their site, so they are falsely advertising. They can not still even tell me when I will have my order, and there is never a supervisor to talk to. I appreciate the customer services honesty, but not the company's. I am still receiving emails saying last day to place an order and receive by Christmas, but that too is false advertising. I placed mine on the [redacted] and won't even have it by Christmas. No company should be able to falsely advertise.Desired Settlement: I just want my photo book, which I paid for on the [redacted], & was given in email, a receipt that says 3-6 business days for completion.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

My product (photo book) was printed & completed after you contacted them. It was overnighted and I received it in the mail this evening. Thank you for your time and help.

Review: I tried to redeem a direct, personalized offer My Publisher sent me via email (twice - an initial offer and a follow up offer). I tried to redeem the offer (5/**/15) and received an invalid code error. I emailed My Publisher - no response. As the offer expired 5/**/15, it was timely I reach My Publisher to fix the problem. I tried contacting them again the next day via their customer service email with no response. I tried to use their online chat function several times without success. Finally I called them and was on hold for over 1 hour before I reached anyone. Set aside this person was rude, asked me to spell out my name around seven times, being on hold for that long is unacceptable in and of itself.

The person claimed I was not eligible for the offer as I wasn't a new customer. As this was a personalized offer, I don't accept that this is so. They made no attempt to rectify the situation. This is a clear case of misleading and deceptive advertising with the hope I would take the bait and switch products.

I am happy to forward any email and phone record in support.Desired Settlement: I would like to receive the offer I was invited to accept - a free book worth $35.99.