MyPublisher, Inc.

Review: I created a photobook on October [redacted] and spent 3+ hours attempting to upload the book. After a very long and painful process I sent an email to customer service and got the worst service to date, not to mention the supervisor, [redacted] hung up the phone on me, besides not caring or addressing my concerns. 1. Upon finishing my book, I attempted to upload my photobook using the MyPublisher software. After going through the purchase process, the book started to upload, but kept getting an error stating there was a photo on page x that was not optimized. The error message only stated the page number, it did not state which photo had an error. I had to stop the upload, manually guess which photo was not "optimized" then go through the purchase process and then attempt to upload the book again. It took me several guesses to figure out which photo wasn't optimized which resulted in me "purchasing" the book about 8 times and getting credit card charges 8 times. After the 6th try my credit card company called due to a fraud alert and canceled my card. After spending 3+ hours waiting for the book to upload, fail, guess at which photo to delete the photobook did upload. 2. MyPublisher is now offer gift boxes for the books. I wanted to order just one gift box but it only allowed me to buy 0 or 2. Since I was purchasing 2 copies of the book, it only gave the option to buy 0 or 2, but I only needed one. 3. After emailing customer service, nobody called back, so I took it upon myself to call them. I waited for 30+ minutes on hold and during that time credit card charges were reversed. However my other concerns with the upload and the boxes were not addressed, a supervisor was to call me back that afternoon. No call that day. I call back the following day...and was on hold for 45 minutes and the supervisor was busy and was supposed to call back before 6pm. No call that day. I emailed back and they said to call because it would be easier to explain issues over the phone rather than on email. 4 days I finally spoke with the supervisor and he frankly didn't care that I had issues with the software. He said your order was placed, everything has been solved. I told him, it seemed like he was uninterested in hearing about my product concerns and credit card issues. He said that wasn't true, so I told him about the issues with the credit card and upload and boxes. He stated that you have to export a book when you get the error. He was not sympathetic to the fact that my credit card was charged so many times that it was canceled. He then stated that the boxes are new and the software only allows you to purchase zero or the number of books in an order. He said there was nothing he could do about that. Finally I told him I was dissatisfied with the software and his customer service and he said he wouldn't comp the box or book. They were running yet another promo that day which was better than the buy one get one free promo code I used, he gave a refund of the difference. I asked to speak with his supervisor he said he was the supervisor and eventually hung up the phone on me. I tried to escalate by emailing[redacted] but it bounced back so there was no way to get in touch with anyone higher up in the company.Desired Settlement: Full refund + 1 gift box

Consumer

Response:

At this time, I have not been contacted by MyPublisher, Inc. regarding complaint [redacted]

Sincerely,

Review: Last night I spent over 5 hours working on 2 photo books - one of my art and one for a friend's birthday.

Why? Because the advertisement "try [redacted] and get a free photo book" I learned really wasn't true, and what they really mean is "buy one get one free" and after a couple clicks, I see that even though they advertise it costing $19.99, it quickly becomes $39.99 + $17.98 shipping + $5.15 tax, and that's with no add-ons!!!! So, one photo book costs $63.12? And I'm getting one free? Spare me the bs excuses, I was a photographer and used to get $25 books of superb quality all the time...

Now to top it all off, I realized the second book would replace the first in the cArt or the first would replace the second but I could not have Both in the cart at the same time. So I couldn't even get one free, really only a duplicate that I don't even need. You really think a customer wants 2 of the same book?

Even a $17.98 shipping charge is ridiculous. That's close to what the book should cost, not what a box and some tape and postage should cost.

I was so disappointed that the promotion is such a scam. Only out of laziness to look elsewhere and spend my time making another one and lots of frustration I bought 2 of the one for my friend's birthday and had to be okay that I wasted hours on putting one together with my art, and who knows why my friend will want 2, but I will never purchase from them again and will specifically tell my peers, colleagues and relatives how it is a rip-off company who falsely advertises. Seriously. What a let down. What an altogether bad experience using [redacted] and I actually feel scammed/disappointed.

I contacted the business since July [redacted] and my emails were ignored until I said I was giong to the Revdex.com, and then they said they will look into the matter, and no answer either was given. Finally, I contacted them one last time and received a message that the package was delivered according to the tracking number so there is no issues, which means they were neglecting the entire problem...

THis is regarding order #[redacted]Desired Settlement: At this time, all that would satisfy me is a refund.

Consumer

Response:

At this time, I have been contacted directly by MyPublisher, Inc. regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Your Answer Here]

They want to give me a coupon to buy another book but I don't want to buy another,

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have not been contacted by MyPublisher, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Review: [redacted] When I ordered photobook from Mypublisher website it clearly said it will be shipped it out via [redacted] and charged shipping cost of $22.97. However when I received package it was shipped via [redacted].

So I checked [redacted] service and [redacted] Website and and its shipping cost much cheaper.

And Mypublsiher provide to the customer incorrect information and charged overprice amount.Desired Settlement: need refund amount of $13.29

actual [redacted] charge is $9.68 (see [redacted].com or attached file)

Review: I ordered a book on 1/**/14. The MyPublisher website says that you can cancel any order with 60 minutes with no penalty. Nowhere in the account was there a place to cancel my order, so I called the company within 30 minutes of placing the order. They said that I couldn't' cancel the order because it won't show up in their system for at least 60 minutes. I asked how I was supposed to cancel an order within 60 minutes if they aren't able to see or change my order in the system until after 60 minutes. They could not provide an answer. I was unable to cancel my order despite contacting them within the stated time frame, and I was stuck with a product I did not want.Desired Settlement: I would like a refund for the product of 44.28

Review: When we first downloaded software from MyPublisher, we were excited. Seemed like good product for a good price. We downloaded their very hard to use software and spent a total of 8 hours editing the photo book so we could have the perfect Christmas gifts for our family in the form of our wedding photos. We uploaded the book, after meticulously editing, previewing and making sure the book had no problems. This included both of our sets of eyes pouring over every line, margin and space as well as their built-in alert system (essentially telling a person if a photo is too low resolution or photos are misaligned in some way). The only thing we could not figure out how to do was change the colour of the spine on the book (this was not apparent in the way every other pages background could be changed). So, we ordered and IMMEDIATELY emailed mypublisher customer service explaining "we couldn't figure out how to make the spine the same colour, so before printing, please make sure someone on your end changes this." This was on a Sunday evening at approx 6pm. On Monday morning at approximately 10am Mountain Time, I received an email explaining that "the customer is the only person who may edit this and we should do so before we upload it". I went on to there online chat system and the very rude customer service rep there said "there is nothing we can do...you should have canceled the order", and literally ended the chat the next moment. I then picked up the phone, called My Publisher and after waiting on hold for 20 minutes, a customer service rep explained to me that the item had already gone to print. I said, "if there was something we asked to be changed, why on Eaarth whould it have gone to print?" They had no explanation for this and recommended we contact their return department after we receive the item. I was incredulous at this. Why would we go through all those hoops when we already knew something needed to be changed. They should have used a little common sense and stopped the order. It gets worse. The books arrive. On almost EVERY SINGLE PAGE the margins at the top and bottom are uneven. Some of the photos are not aligned, and the cover image is not centered (we specifically used their centering tool for that). We now of course are forced to contact their returns department, which of course there is no phone number, only an email address. We take photos of every single alignment issue (about 11 photos in total, which only accounted for half of the total photos), and explained why and how each was incorrect. We explained we used their various alignment tools and each of us looked very carefully over the both the 'make book' and 'preview' sections of the photos. There was nothing to indicate to us that the margins would be so uneven in any way. There response time (supposed to be within 48 hours during business days...actually more like 72 hours) was this: "We do stand by our guarantee to the fullest, and replace all orders affected by manufacturing and/or software errors." However, they explained that what they saw in our preview is exactly what they printed. You don't have to be a rocket scientist to know that what we see on the screen in our preview and what we got in the printed book are NOT the same...especially in terms of how the margins are uneven. So, I wrote them back and told them it is unacceptable, that their product is not perfect, and that they owe me a better explanation and a refund. I did not get what I paid for. But as it turns out I hit 'reply' which replied to customer service and not returns, so after 3 FULL days I get a response from their customer service saying "you need to contact returns and here is the email address." They are making it nearly impossible to actually get a point across to a human, and when you do it takes 3 days to get back to you. The bottom line here is, I'm unsatisfied with the product, appalled by the customer service and want my money back.Desired Settlement: I think at the least they have the responsibility to give me most or all of my money back. At the least I think they owe me and exchange. I think they owe it to the viability of their future business to respond more quickly and efficiently and sympathetically to their customers' concerns, because as it is right now, I will never shop with them again and tell everyone I know to shop anywhere else. I feel disrespected. My wife and I spent about $450 (after shipping, customs, and taxes) on 3 huge books, and they are not amazing. They should be amazing for that price, and My Publisher has been less than respectful when it comes to making things right.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding MyPublisher, Inc. has been resolved.

They offers a 50% return which wasn't perfect but I thought a reasonable compromise.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,

Review: I ordered a photo book through mypublisher and received it almost two weeks ago. The pages of the book were misprinted or cut incorrectly because there is a thin white strip at the top of most pages in the book. There is no similar line at the bottom of the book and when I designed the book there was no white space at the top of these pages. Following the directions on the company's website I emailed their returns department with a description of my problem and attached pictures showing the problem. The company's website says that customers will receive a response to emails sent to this email address within 3 business days. A week went by and I did not hear anything. I then emailed that same email account and concurrently emailed their customer service department. Their website says that an email to customer service will be answered within 24 hours. 24 hours passed and I did not hear anything, so I called their customer service department on the phone. I spoke with a woman who told me I'd have to return my damaged photobook to them for review from their returns department and that after reviewing the book they would reprint it and sent it to me. She also said that she would email me information for shipping the book back to them. I asked her if there was anyway that she could speed this process along given that it took a couple weeks for them to print my book in the first place, that they didn't catch the error (even though their website says they check every book before it is shipped), and that they did not respond to either of my emails in a timely manner. She asked me if she could put me on hold to talk to her manager about what they could do. I waited on hold for 30 minutes before they disconnected the call without ever getting back to me. I also never received an email with the shipping instructions.Desired Settlement: I would like mypublisher to reprint my book and send it to me as soon as possible.

Consumer

Response:

At this time, I have been contacted directly by MyPublisher, Inc. regarding complaint ID [redacted], however my complaint has NOT been resolved because:

I mailed the defective album back to them then received an email asking me to re-order my original album after fixing the formatting. I once again explained that there was not a formatting error, but that a mistake was made when they printed or cut the pages to the album leaving a white space along the top of each page. I received another email following up admitting it was a manufacturing error and saying they would reprint the album. They made no effort to expedite printing or shipping this album. I mailed it June ** and received the reprinted album today, July **. The album I received has the wrong color cover, it's black and I ordered brown. I've emailed the company about the mistake.In addressing my complaints the company has never referenced the Revdex.com. I am not sure if they have responded in the past because of my complaints in this forum or because of my multiple emails to their customer service department. My original order was placed on May **. I still do not have what I ordered.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Dear Revdex.com,

I ordered a photobook on mypublisher.com in July 2014. The website says:

“Quality is not just a word for us- it is our guarantee.““MyPublisher is committed to customer satisfaction and stands behind the quality of every product we ship with a 100% Guarantee against any actual defects in manufacturing or workmanship“

The quality of the book I ordered was not what it was supposed to be. The picture in img[redacted] is supposed to have a black background like it had in the software I was using.

I complained about the quality on August [redacted], but never got a response.

In a very short time the bookcover became warped just sitting on a bookshelf without any use.

I complained again on Sept. [redacted] and got a response from them simply stating that they would reprint the book and send it to me, however they did not respond on my actual complaint with the quality of the book.- see img[redacted], img[redacted], img[redacted].

I complained again on Sept. [redacted] but got no answer from the company. Instead of that a new book of an even worse quality arrived.- see img[redacted], img[redacted]

Obviously the company cannot live up to the standards it has set for itself. The only thing they can do to satisfy me at this time as a customer is refund my money. I payed $62.64 for the book.

I have enclosed attachments of my correspondence with [redacted]

I appreciate your help in resolving this matter.

Best regards [redacted]

Review: A long-time customer of MyPublisher, I purchased a Mothers Day gift voucher on [redacted] which was advertised as being"$100 for any mypublisher product" / "gift vouchers to spend on any mypublisher product." Due to my purchase date, the offer was set to expire on [redacted]. However after merging recently with Shutterfly, the company has since changed the terms of the voucher, and now says it cannot be applied to any product other than books. When purchased, this voucher applied to a full range of photography products, including calendars, cards, etc. Unhappy with the new terms and the deceptive language of the advertisement, which I believe is along the lines of a bait & switch, I requested a full refund. After several weeks of unsuccessful email exchanges with customer service in which no resolutions were offered, I spoke to [redacted] in MyPublisher customer service around 5pm EST on [redacted] and he offered to issue a gift certificate with no expiration date that could be applied to either MyPublisher OR Shutterfly products. [redacted] assured me that MyPublisher would make this right within 24 hours. It has been 24 hours and so far they have not. I have received no gift certificate. Instead MyPublisher sent two emails. One requested that I send photos of my problematic photo book (clearly a complete misunderstanding of the nature of my complaint) and the second agreed that they had in fact changed the terms of the voucher, then offering no solution dismissively wrote, "I apologize for any inconvenience, but please let us know if you need anything else, take care!" Let it be known that I was very clear about what I needed: either a full refund of the $40 amount which I paid for the voucher or the no expiration date gift card offered by [redacted] at MyPublisher customer service.Desired Settlement: Either a full refund of the $40 amount which I paid for the voucher or the no expiration date gift card offered by [redacted] at MyPublisher customer service.

Business

Response:

I just would like to update case ID# [redacted]

I spoke to the customer and she explained that everything was already taken care of .

We issued her a $100.00 Gift Certificate to place her order with Shutterfly.

She stated that the case was closed , but I just wanted to make sure there were notes on the account,.

Thank you,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. They contacted me about 5 days after the complaint was closed to offer a resolution which I accepted. Thank you.

Sincerely,

Review: I placed an order with My Publisher.com. in November 2015. The order that I made on their website and with their software was for a 13 page book. When I changed the book from their custom to their preferred book I did not realize it changed the size of the book, which I believe dropped two lines off one of the pages. When I placed the order, I ordered 15 books that cost me $545. When I received the books, at first I was going to send them all back because I did not know they were going to be that big, and also that there were 8 extra blank pages at the end of the book. I made phone calls for tech help while I was making the book, and was told I could delete the extra pages and they would not add them, later finding out that wasn't an option; they only print a 20 page minimum. We decided to keep the books but then realized that page 10 had two lines cut off and a misspelled word. I had already given away 3 books, but kept two more in case I could not get them redone before Christmas. The customer service agreed there could have been a software glitch and gave me a return form so that they could look at the book. In the meantime I sent them emails and pictures of all the problems with it. I did not hear back from them in the 24-72 hrs, so I ordered 2 more with 1 free smaller book so that I could give the gift on Christmas that was correct, which cost me another $100.

This book is a children's book my son wrote at the age of 12 that I have been waiting years to make into a book for him, this was a very emotional thing since his younger brother, that started working with me on the book passed away in January.

I sent back 10 of the book and was willing to keep the 5. They received them back on 12-**-15. I just received an email on [redacted] saying they would not reprint them, that it was all my fault. I made so many phone calls between the [redacted] and the [redacted] to try and resolve it and talk to someone and only told I had to wait for someone to call me, which I only received an email.Desired Settlement: I would like to have the 10 books reprinted with the corrections. Either they can refund the cost of the 10 books, and I can resubmit order with the software on the website, or they can re-print them at no charge.

The misspelled word is my error, and I'm willing to accept that error, but with the same page being cut off, it would still have to be redone.

Review: I ordered a photo to be retouched. They did not follow my clear directions and sent me a photo with incorrect work. I contacted then 3 times, they said a [redacted] would call me. Then they said I would have a reply to my email in 24 hours. I continue to contact them via email and phone and get no response.Desired Settlement: Do a simple job correctly to my specifications or refund my money.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

I attempted to order a custom designed photo album (which is different from the photo books that they offer). They accepted by $50 deposit but in the 4 weeks following, never delivered a proof to me, nor was there an update on the status of my order. I called MyPublisher 4 times asking for an update, and no one was able to tell me who was designing my photo album, let alone tell me how long it would be until I got the proof. Every time I called, the customer service reps would not put me on the phone with a manager, claiming that the manager was too busy or gone for the day. I was told that they would call me back. I never received a follow-up call. I ultimately canceled the order for the proof and asked for my money back. I never received the refund.

Since that time I have tried to unsubscribe from their email notifications. They claim that it takes 24 hours to unsubscribe. I unsubscribed over a month ago and still get multiple emails a day.

I used the myPublisher software to create my time-sensitive minibook (wedding program). The company did not clearly disclose there would be a logo on their page. Their website only says their logo will be on certain products and omit minibooks from that list:

"Branding

MyPublisher includes minimal branding on most of its products. The following is a description of the branding that will appear on your product:

Photo Books

Pocketbook with Photo Finish Cover, Classic and Deluxe Photo Books

The MyPublisher Logo will be centered on the back of the last page."

Note the minibook photobook is not included in the list of products with branding. Also the digital proof of my final product did not include a page with the logo.

Like most brides, I do not want my wedding program to used as an ad for MyPublisher. I spent $200 dollars to purchase large stickers to cover the logo and painstakingly peeled and stuck a sticker on each of the 120 books.The resolution I am seeking is a full refund for the cost of the photobook.

Review: I submitted a time-sensitive project on Sep. **, 2015. Received the finished book on Sep. [redacted] and one additional copy! Upon my review of the finished book, I was disappointed to see that the text in the captions of the pictures was all messed up. The font, that I chose to use, was interspersed with a second font was irregularly spaced. Out of 106 captions in my project, 60 of them were affected. These books were to be a gift which I needed by Oct. **, 2015.

I emailed the customer service department that same day and received a prompt reply that my problem would be taken care of to my satisfaction. I was asked to send 3 pictures of the problem I was having,with an explanation, to a different email address...[redacted], and would receive a reply in 48 to 72 hours! I submitted this email the next morning.

I didn't hear anything from them in that time period, so on Oct *, I called customer service, and explained my dilemma. She told me I would hear in 48 to 72 hours, and I replied that it had already been longer than that! She suggested I resubmit my email to the csreturns. I did that immediately and noted on it, that this was my second attempt. On Oct. **, I received their automatic email response saying that they received my complaint and would hear something in 48 to 72 hours! Later that day I received another email with the same request to submit 3 pictures and a description of the problem! I told them I had already done this twice before with no results! But did resubmit this information again, also expressing my frustration with the problem.

On Oct. **, I received another email with the message:

Response By (Jonathan W) (10/**/2015 04:25 PM)

Hello,

We thank you for contacting MyPublisher.

Please let us know if we can offer additional information.

Sincerely,

MyPublisher Customer Service

Attached was their previous email requesting the 3 pictures of the problem...etc.!

I emailed them again telling them this is the 4th request for this information and that I had sent this information 3 times previously! And the problem has still not been resolved!!!

I have not heard back since! The due date for my project has come and gone! I decided to redo the entire book at another website and it is almost finished. My gift will be late and I am not happy about that!

Despite being a longtime customer, I will no longer be using their service.Desired Settlement: I would like a complete refund, including postage! I will return the two defective books if they prefer.

Consumer

Response:

At this time, I have been contacted directly by MyPublisher, Inc. regarding complaint ID [redacted], however my complaint has NOT been resolved because:

I ended up contacting My Publisher again, myself. through email requesting a full refund, rather than fixing the problem. Sent the email to Frank Berhance who is higher up the ladder in the company. The same day I received an email from customer service approving my refund when I return the defective books. The books are in the mail and should arrive at My Publisher tomorrow. Then I will hopefully receive my refund.I had to recreate the book at another photo publishing website. It cost less and I received free shipping.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consistently late by 2-3 weeks on productions despite it saying 5 days on their website. Unhelpful customer service, disorganized production and sloppy work. Absolutely would not recommend.

Review: The website has been lying to people about production times for the product. They claim to have a 2-4 day business turnaround but are delivering products 3 weeks or more late. There are numerous complaints and reviews of the same thing happening to other customers across the internet. They charge the money right away then deliver the product way past when it was expected or not at all- like my order which was sent 3 weeks ago and NOT recieved. They are basically committing fraud.Desired Settlement: I really think they need to fix these problems and stop lying and committing fraud to customers or creating incorrect timelines for products. Their customer service is a joke. They are just there by the phone to answer and say they cant do anything to help.

Review: I neither subscribed/opted-in to receive emails from MyPublisher, Inc., nor did I ever use this website to create or purchase a product. Rather, a family member sent me a link through the website to view a photo book that she had made through the company. After viewing her photo book on the website, I began receiving advertising and promotional emails from the company. I tried multiple times to unsubscribe by clicking the link at the bottom of each email and submitting a request through the website. The website noted that I would be unsubscribed within 24 hours, and if not, to call the customer service hotline. On 7/**/15, I called the number after multiple failed attempts of unsubscribing myself. I spelled out my email address to the customer service representative and had her repeat the spelling back to me. I am still receiving emails from MyPublisher, Inc. days after the phone call. Note: there was never a transaction or purchase.Desired Settlement: I want to be removed from all email lists. I do not want to be contacted by this company again.

Consumer

Response:

At this time, I have not been contacted by MyPublisher, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Review: I used MyPublisher's software to design and order a 100 page photo book through their standard channels on MyPublisher.com. The product was ordered on 11/**/14 and delivered in early/mid December 2014. After reviewing the product, I found it to be sub-par quality, with sloppy binding and improper trimming (leaving an uneven white "border" on the bottom of photos intended to bleed to the edge of pages).

I wrote an email to MyPublisher on 12/**/14 explaining the issue, and received an automated reply promising a response from customer service in 24 hours. On 12/**/14 (2 days, not 24 hours), I received a message that, rather than offering a solution, instructed me to contact a completely different department, starting over from square one: "You'll need to contact our returns department directly for assistance. Their e-mail address is: [redacted]. Please ensure you send up to three (3) images of the issue(s) in your book(s) along with your e-mail. Please include the number below the barcode on the last page of the book in the subject line of your e-mail. Also if you can include notes as to the issues of your order as well as a phone number that we can use to contact you that would be most helpful. Please be sure to specify how many books were affected if you ordered multiple copies as well as images of each." A response was promised within 48-72 hours (excluding weekends).

On 12/**/14, I was able to take the requested photos of the poor quality product and send an email to the returns department as per the instructions received from the customer service department on 12/**. I allowed more than 72 hours for a response, and, given a lack of response, finally reached out to customer service again on 12/**/14 and, again, was sent an automated reply promising a response within 24 hours. In this email, I asked to be contacted by phone (no phone number is available to reach MyPublisher directly) to resolve since two weeks had passed with zero progress made via their laborious email process.

On 12/** (4 days, not 24 hours, later), I did not receive a call, but another email from customer service assuring me that they are addressing the issue. They claimed that my email to the returns process must not have been received due to file size (yet no bounce back was received, and no file size limit was indicated in the detailed instructions provided). I was asked to send the photos and ther requested description directly to customer service and they would pass it on to the returns department. I did as instructed the same day, 12/**. Customer service confirmed receipt on 12/** and promised a response from the returns department within another 24-72 hours (Mon-Fri).

I, again, waited more than the 72 hours allotted by their own timeline before attempting to contact MyPublisher again yesterday, 1/*. In this email, I again asked for a phone call to resolve the issue, and let them know that failure to do so would leave me no choice but to file a complaint with the Revdex.com. Given that no phone call or email has been received, I'm now filing that complaint in hopes of achieving a resolution.Desired Settlement: Given the amount of time and effort already expended to create the photo book, I'd like a replacement with all production quality issues corrected sent to me at no cost. In addition, given the severe lapse in customer service, I would like to receive, in good faith, either a refund or credit to be used on future projects/photo books.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding MyPublisher, Inc. has been resolved. A customer service representative did finally call me, hear out my concerns, and correct the order at no cost to me. He also refunded the cost of my original order.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,[redacted]

Review: I purchased two photobooks from MyPublisher from their website. For each of the books, the tax was calculated on the subtotal before the discount was applied. This meant I was charged over 16% sales tax on my order total. When I attempted to get this fixed through a phone call to their customer service department, I was told there's nothing they could do.Desired Settlement: I would like to get refunded the extra tax I was charged and want to make sure their tax amount is calculated correctly from this point on.

Business

Response:

I would like to update case [redacted].

We did notice that the customer was charged the incorrect sales tax on order numbers [redacted] and [redacted]. They should have been charged 6% off the discounted price which was $70.00 , which is would be $4.20. The customer will be refunded $14.32 for both orders.

It may take 7 to 14 business days for the funds to appear back on your bank on the customers credit card statement.

Best ,

Consumer

Response:

[redacted]:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. However, I would hope that the underlying issue has also been fixed on their website and that future customers will not have the same problem.

Sincerely,

Review: I created and purchased several photo books with multiple copies. One of the books came out with seriously discolored and dark pictures rendering the book such poor quality I can't use it for its intended purpose (coffee table book)- its ugly and useless. I contacted customer service and sent in pictures of the discolored photos from the book, which do not match the quality of the pictures from my camera and was told their policy is that pictures might come out discolored and they couldn't help me. I replied to the email and asked what suggestions they had to help me get coffee table books that aren't embarassingly poor quality and got no further response.Desired Settlement: I'd like the books re-printed reflecting the quality of the pictures I sent in.

Consumer

Response:

At this time, I have not been contacted by MyPublisher, Inc. regarding complaint ID [redacted].

Sincerely,

Review: I purchased a photo book on July [redacted]. Normal production time according to the website is 6 days. I did not get my book until Aug [redacted]. When I received my book, 8 pages were completely out of order, and 4 of those pages had tears in the middle of the page.

I tried contacting the company twice to find out where my book was, and then again to resolve the issue with the book itself. All three times, I gave them at least 5 days between messages to reply. Their automatic email states 48-72 hour response time. My first request for a status was made Aug *, then again on Aug **. The book arrived damaged on Aug [redacted]. As of today, (Aug [redacted]) I have yet to receive a response from any of my request. That is why I am here. I never had this much problems with this company before, but this is not acceptable.Desired Settlement: First, I want the company to stick by what they claim. When an order says 6 day production time, I expect a book around that time. When an email states someone will respond within 24-72 hours, I expect a response. 2 weeks or more late is unacceptable.

Also, I would like a reprint.

If possible, please convert the page numbers to white text. For some reason, some were white, while most were black in the book.

Please ensure the pages are in the correct order and not ripped. Thanks

Consumer

Response:

At this time, my complaint, ID [redacted] regarding MyPublisher, Inc. has been resolved.I did finally receive a fixed version of my photo book. So that issue is resolved. Though their communication with customers still could use a lot of improvement.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,[redacted]