Nadine West

This is my first time purchasing from Nadine West and I got not one but two shipments, one of which wasn't even mine. Out of my actual shipment, I only like a pair of jeggings which isn't saying much. When I noticed a charge in my account a week later, I emailed the customer service email and they basically told me that I wouldn't receive a refund but first offered to add a permanent 10% discount on all of my future shipments. Once I repeated that I didn't want anymore shipments and I had already cancelled my account, the representative then offered a free shipment that valued what I was originally charged ($228). I flat out had no response after that. I mean this representative told me I exceeded the return period but how would I know that if this is my first time doing this subscription and there's no way to really view the so-called "return policy" in plain sight? It claimed the return period was 3 days but I never knew that until I looked for it on the website myself. Also, we're still in a pandemic and many retailers have extended their return periods so I wish the return policy was made in clear view under the FAQ and extended to maybe 7 instead of 3 days, I mean what happens if you work and don't have time to return shipments right away? Disappointed that I took a chance on a company that only offered me more clothes instead of what I politely requested.

IF THERE WAS AN OPTION FOR ZERO STARS I WOULD USE IT! I have received 3 deliveries from this organization and have returned everything except 1 dress, 2 tshirts, and a sweater and some misc jewelry. I have been charged over $500 over the course of the 3 deliveries and have nothing to show for my money because they have the returned items and my money. I cancelled my subscription because the clothing they have sent either doesnt fit or is not something I would wear. I'm in a battle to get my money back at this time. They keep telling me they will send me products of equal value...I don't want any more products from them...THUS THE CANCELLATION! At this point I am about to get an attorney involved (I work for attorneys so they will take care of me!). All I can say is BUYER BEWARE! UNLESS YOU WANT TO LOSE YOUR MONEY AND THE PRODUCTS THEY SEND YOU, DON'T SIGN UP FOR THIS SERVICE!

Very unhappy with most bags lately and now I got charged when the post office didn't scan my return. I understand the charge but I went through hell contacting the post office and going between the two. I was told I would get a refund and now it's turned into just one time credit. It's over $200 and nothing in my new bag even fits right so I will lose everything. Once this is done I may have to find a new company

I have tried emailing the listed address for cancellation 6-7 times with no reply and my account continues to be charged and clothes keep being delivered. I haven't liked or kept anything yet out of three months worth of deliveries so I keep having to go back to post office and mail it all back. I just want it cancelled! there is no one to call as the number says it is a nonworking number!

I dont event have he shippment and you are still Taking out of my account. I have done everything to cancel this you took over 300 dollars out of my account and I want it back.ii read ;your other comments about they didnt cancel you make it hard to cancel...I want the money BACK ON MY ACCOUNT! I DONT HAVE TO SHIPPMENT AND DONT WANT IT!THE LAST WAS HORRIBLE!

This is the worse company when It comes to customer service. My second package was delivered to the wrong address and I was charged before I received the package. I have been emailing this company and have left several voicemails and have not once got a response back. I emailed them and tried reaching them after I was charged to track the package and nothing so I had to do the research myself and thank god the person that received my package decided to be kind and bring it to my house a week later. I have returned the package and I'm not having any luck getting my $197 refunded..

Complaint: [redacted] I am rejecting this response because:Really because I have the emails from Google to prove that I sent the first one on the 3rd of November then again on the 17th of November.Also multiple times before the 25th I sent the email on November multiple times Regards, [redacted]

We didn't receive cancellation request until NovOD charges are bank charges so there's no way for us to refund them

Complaint: [redacted] I am rejecting this response because: No where on the web sight that I was on or both emails that was sent did it say that there would be a feeIt said free shippingYou could have went in and changed the detailsI sent this company a copy of the email I received that had no disclosure of the feesIt said for free shipping use NADINE as the code for the free shipping and the free it had nothing stating that it had to be used in ordersI want my fee back I have not received the package yet as soon as it comes in I will take it right back to the post office and send it back to youI dont want it I dont want anything else to do with you Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:I see that you have sent me proof on your end that two refunds were issuedMay I now have proof that you have cancelled my account (I want to know that you've removed my credit card information)? On August 8th you said that you issued a refund, but on my attachment in the email you sent me, the refund issue date is the 9thFurther, you state that you canceled my subscription on August 1st, when I asked for the account to be canceled the beginning of JulyAgain, I will consider this issue resolved when you give me proof that you've canceled my account, because unfortunately I am unable to trust a company that hasn't been honest and tries to satisfy customer requests only when they are handed over to Revdex.com Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: I have not received the refund of the $or to my bank yetI will not be satisfied until that happens Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:I would love to contact the company directly but when I send requests to cancel, the company responds with a link to a youtube video of puppiesI need confirmation that my account was cancelledGive me a name and phone number, something else besides an unattended email address (hint: put appropriate contact information on your website, be transparent, etc) Regards, [redacted]

Here is the refund receipt issued to herHer account has already been cancelledPlease see attached

Please see FAQs: https://www.nadinewest.com/#faqIt's clearly stated here that there will be a $feeThe discount she got is for $which was applied to her first shipment and half of it will supposedly be applied to her 2nd shipment

Revdex.com:Here are the emails I sent:Sent August 28:Hello,I would like you to please pause my account until further notice.Thank you very much, [redacted] ***Sent August 31:Hello,I had emailed previously to pause my account, but I noticed today that you are preparing another shipment Please do no do that, or charge my account Also, I noticed that I was charged the full price for the earrings that I kept I was supposed to have a credit for the shipping for the first order This was not applied.I did not recieve a response to the first email that I sent Is anyone reading these?Do not ship any more ordersCancel my account.Thank you, [redacted] *** Sent on September 1st through Facebook messenger: I have been trying to email youI asked on Monday for you to pause my accountThen the website shows you are sending me somethingSo I email again and it bounes backI have tried to contact you four times, one in reply to the email congradulating me that you are sending me more stuffThis is ridiculousPlease stop(this one was robo replied, with no real response)I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Please see refund receipt attached

Hi ***, We have already refunded you for the missing bottoms even we didn't receive it back Also, the for the second shipment has already been refunded as wellPlease just send the second shipment back to us Again, we are so sorry for the inconvenience this may have causedHave a great day

I hate it all the clothes that they sent me the customer service sucks the response sucks I have several times several several times for them to stop sending packages they keep sending me packages they charge me for them I don't want the packages I send them back and then they still charge me and I'm very disappointed in the whole complete service overall experience I would not recommend it to anybody whatsoever

We have cancelled your account already

Hi [redacted] , We have already cancelled your account as requestedHowever, your shipment did arrive after charge date - This has been refunded last May as wee and you should see it in a few days So sorry for the inconvenience