Nadine West

I did a free trial and did not like the clothing. I returned it and they tried to charge me for shipping, even though it was supposed to be free. I got that refund ($9.78). Then I got notice that they sent me ANOTHER shipment even though I was CLEAR with the first one, in emails and on phone, that I did NOT want a membership or any more shipments. I told them to cancel it, but they said it had already been shipped. They apologized for the "mishap," said that it hadn't been cancelled properly, but that they had taken care of it for certain this time. They said they wouldn't charge me for shipping the next shipment, since it was their mistake--I was to just make sure to return the clothes (or they'd give me a discount if I liked them for all the mistakes). When I received that shipment (in late July 2019), I immediately opened the package and took out the return shipping label and affixed it to the package. I did not touch the clothes--didn't unwrap them; didn't even look at them. I sealed the bag with packaging tape and took it to be mailed THE SAME DAY. TODAY, a month later, with no communication in between, I GOT CHARGED $156! I called and they said they never received the clothes and therefore charged me for the full amount of the clothes. I would assume, after my last voicemail (since they have no live person answering the phone ever), that they are tracking the shipment again & better find it. I AM LIVID. THIS IS A FRAUDULENT COMPANY AND/OR COMPLETELY INCOMPETENT PEOPLE WORKING THERE. BUYER BEWARE...I MAY NEVER SEE $156 AGAIN (ps the clothes are NOT worth that much either, as a side note)

I too, got another package after I had cancelled. I got charged $136.00 plus the $37.00 overdraft fee that my bank will not reimburse. I attempted to email again, and I got an automated reply about my shipment. I have attempted to call customer service, but I got a busy signal. I have sent the unwanted shipment back.

Her account has already been cancelledPlease ask the customer to coordinate with us directly and we'd be glad to resolve all her concerns

Hi ***, Thanks you for contacting us and we are so sorry for the inconvenience. Looks like you have already been refunded for the items for the items you have kept on your last shipment last December 5. We have tried running the charge again and it failedI
have also checked and you have emailed us that you will be mailing a check. Can you confirm this, please? Lastly, we can't find any charge containing the amount you have disputed on this email- can you lead us to the right direction and send us a screeshot perhaps that we have charged you for that amount so our finance team can further look into it? Thank you for your patience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.. Please let me know what else I should do in regards to this matter Thank you,*** ***

Please check the email exchange we had with her

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Hi ***, So sorry to hear that! Looks like we have been looking into checking your account. We have also replied to your email and we just need some details so we can dig in to the system and locate the name and address you have used for us to have this sorted out. If you can reply
to our email, that would be great. Thanks so much for the patience and have a great day!

Complaint: ***
I am rejecting this
response because: I do not want any packages sent to me, I requested that my account be cancelled before either one of those tracking numbers were establishedI will reiterate, I DO NOT want anymore packages, I want to CANCEL my accountI have tried to explain this to you all several times
Regards,
*** ***

Complaint: ***
They emailed me ans texted that I am getting anothershipmemt I didn't even get the last oneAnd got charged
I am rejecting this response because:
Regards,
*** ***

Refund has already been sent on Nov The overdraft fees were charged by the bank so there's no way for us to refund itThank you!

Hi ***, Thanks for reaching us- looks like we have replied to your email regarding the issue and waiting for your response. Each shipment has a specific postmark date and this is indicated on your packing slip:( Looks like your March shipment did arrive after charge date-
this has been refunded as well. As for the April shipment, you have been charged as it has not been reported back to us :***Can you confirm this, please? We have already cancelled your account as requestedHave a great day

Kindly send us the copy of her emails that she's requesting to pause her account because for some reason, we didn't receive those emailsIf we did, then we won't have any problem now

We have already sent a refund to the amount that was charged by our company- 19.56- the shipping fees of her last and latest shipment

The transaction has already been refunded and her account has already been cancelled

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: [redacted]
I am rejecting this response because:Really because I have the emails from Google to prove that I sent the first one on the 3rd of November then again on the 17th of November.Also multiple times before the 25th I sent the email on 17 November multiple times.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
I have not received the refund of the $24.96 or 31.98 to my bank yet. I will not be satisfied until that happens.
Regards,
[redacted]

Hi [redacted], Thanks for reaching us and we are so sorry for the inconvenience. Looks like we have been responding on your emails and we can't find an account under the email address you have mentioned.  We have also sent you an email earlier regarding the issue so we can further...

look into it:  Hi [redacted], Thanks for your response. I am afraid that there is no account under [redacted].com. Can you let us know of the amount you are referring to? If you can send a screenshot of the charge, that would help as well so we can have this checked with our Finance Team. Have a great day!

We didn't receive cancellation request until 25 Nov. OD charges are bank charges so there's no way for us to refund them.