Ms. [redacted] did change plans but C Spire's policy is the same on both plans she has been on. She is currently on a plan with a lower price that is managed exactly the same as her previous plan. C Spire's terms and conditions state the following:
C Spire reserves the right to...
(i) limit throughput or amount of data transferred, deny Service and/or terminate Service, without notice, to anyone it believes is using the Service in any manner prohibited above or whose usage adversely impacts its network or service levels, and (ii) protect its network from harm, which may impact legitimate data flows.
Ms. [redacted] is on our lowest cost unlimited plan at this time. It does have unlimited data however the speeds can be changed based on the usage.
This account is currently being serviced at normal speeds.
C Spire has already credited this account. We hope this resolves the issue.
C Spire is clearing Mr. [redacted]'s balance to $0.
From our investigation, we have found that we have since credited this account the amount requested. We hope this has resolved the problem.
Ms. [redacted] did change plans but C Spire's policy is the same on both plans she has been on. She is currently on a plan with a lower price that is managed exactly the same as her previous plan. C Spire's terms and conditions state the following:
C Spire reserves the right to...
(i) limit throughput or amount of data transferred, deny Service and/or terminate Service, without notice, to anyone it believes is using the Service in any manner prohibited above or whose usage adversely impacts its network or service levels, and (ii) protect its network from harm, which may impact legitimate data flows.
Ms. [redacted] is on our lowest cost unlimited plan at this time. It does have unlimited data however the speeds can be changed based on the usage.
This account is currently being serviced at normal speeds.