C Spire clearly displays its Voice, 3G and LTE coverage on maps on its web site. Our in store personnel are knowledgeable as to where LTE is available and this should be clearly communicated with all customers. C Spire does not lock phones. Non Apple devices are supplied with...
software that is designed for our network by the manufacturer. However, this software can be removed. Apple devices are assigned to specific carriers by Apple in order for proper programming to be sent to the phones. These phones can be used by other carriers if Apple is notified to reassign those as long as all contractual obligations have been fulfilled.C Spire will not be posting the signs he requests in our stores.
Ms. [redacted] did change plans but C Spire's policy is the same on both plans she has been on. She is currently on a plan with a lower price that is managed exactly the same as her previous plan. C Spire's terms and conditions state the following:
C Spire reserves the right to...
(i) limit throughput or amount of data transferred, deny Service and/or terminate Service, without notice, to anyone it believes is using the Service in any manner prohibited above or whose usage adversely impacts its network or service levels, and (ii) protect its network from harm, which may impact legitimate data flows.
Ms. [redacted] is on our lowest cost unlimited plan at this time. It does have unlimited data however the speeds can be changed based on the usage.
This account is currently being serviced at normal speeds.
C Spire clearly displays its Voice, 3G and LTE coverage on maps on its web site. Our in store personnel are knowledgeable as to where LTE is available and this should be clearly communicated with all customers. C Spire does not lock phones. Non Apple devices are supplied with...
software that is designed for our network by the manufacturer. However, this software can be removed. Apple devices are assigned to specific carriers by Apple in order for proper programming to be sent to the phones. These phones can be used by other carriers if Apple is notified to reassign those as long as all contractual obligations have been fulfilled.C Spire will not be posting the signs he requests in our stores.
C Spire is clearing Mr. [redacted]'s balance to $0.
From our investigation, we have found that we have since credited this account the amount requested. We hope this has resolved the problem.
Ms. [redacted] did change plans but C Spire's policy is the same on both plans she has been on. She is currently on a plan with a lower price that is managed exactly the same as her previous plan. C Spire's terms and conditions state the following:
C Spire reserves the right to...
(i) limit throughput or amount of data transferred, deny Service and/or terminate Service, without notice, to anyone it believes is using the Service in any manner prohibited above or whose usage adversely impacts its network or service levels, and (ii) protect its network from harm, which may impact legitimate data flows.
Ms. [redacted] is on our lowest cost unlimited plan at this time. It does have unlimited data however the speeds can be changed based on the usage.
This account is currently being serviced at normal speeds.