I ordered a pair of Hearing Amplifiers from Nano Hearing Aids, on 4-7-for $ I received a package on 4-25-18.In the package was a box of batteries no hearing aid I have called only to get a recorded message I left a message regarding the problem no response I have emailed them with the problem no response On April they sent me a message through messenger They included a screen shot and asked if this was the package the batteries cam in I reply yes, they said they would correct it I have sent them many messages to please contact me regarding this with no response
Waited 20minutes for customer service representative to pick up phone.after slight conversation was put on hold againI am in sales and this is classic example of poor customer serviceI purchased product for my mother but she could not get used to the in ear sets.The products are reasonable and with a good service departmentThis company will soar
I cancelled an order next day after placing it and received a prompt refundThis took over minutes on holdSeveral weeks later I received the order anywayContacted them again with a long wait time on holdWhen I finally reached them, told them I tried the device and now need to return themThey offered a new model, rechargeable CIC unit that I could be one of the first to tryI agreed and paid for the new setThe new set arrived in about daysBy the way, it is now several weeks later and this device is still not shown for order on-lineThis set also does not work for meI want to return both setsI have tried to reach customer service twiceOne time when they were supposed to be open, recording said they were closed, leave info, they will call backNo call backLater that evening left message on their website to call meSo far no responseNext tried calling again and was on hold minutesI really want to return these and get my money backIf I do not hear back within two days by writing this, I will be sending a a registered letter requiring their signature to get their attention and hopefully resolve thisMaybe the Revdex.com can reach them when I can't
This company is not business minded - not responding to my requests, etcThough I have called times about my order placed on 11/26/2018, I have danced around with the customer service people getting the WRONG answers, until todayI have not yet received my sets of hearing aids, but was billed IN FULL by quadpay on
ONE American Express statementIt seems that the inventory was nil, and I have been told times that it would ship in two weeks
Dominique told me the same thing today She also said the place was changed for their drop ship, and that my hearing aids were not sent because the new location did not
have my order So, in effect, any new orders bypassed my backorder not niceMy down payment is there, and I will pay for the hearing aids in full when they get here Nano, you have one week! ORDER #
After a somewhat slow start, emails and messenger, regarding a product return I am pleased to say that Nano Customer Service solved the issue to my satisfaction
After multiple attempts to call, I am not pleased with their lack of customer service I want to return my product but cannot get them on the phone I don’t have time to wait for a return number This is a ridiculous requirement to return something
Nano has a different phone number on there brochure for returns which is a different Hearing aid company and when you call them they refer you to a different number that is not even connectedSo I called the sales office because I want to return my hearing aid I bought from them because they don't work very well at all after I had them for days they have return policy and they wanted to know why I wanted to return them and keep insisting that there was nothing wrong with them till I called my credit card company and they called them and I finally got a RA number to return them and then I mailed them back today and sent them the tracking number so I will see if I get my money back when there returned by this Thursday
I AM VERY DISSATISFIED WITH THE SERVICE I HAVE RECEIVED (OR RATHER, HAVE NOT RECEIVED) FROM NANO
Here's the saga:
I ordered two Nano hearing aids and service contracts on both aids, for a total cost of $They arrived on 10/02/I tried the aids for the required period time (days) and was not satisfiedI notified Nano on Decof my dissatisfaction and received an email notice from Nano the same day saying that my money had been refunded and that I should consult the customer service desk and get an AMS # and an address to which to return the aidsI thought that was great! No, I didn't check my debit card account to make sure that the refund had actually been made and had been, in fact, credited to my account (Mistake #1)Per instructions from Nano, I got an RMA # (by waiting for hours to speak to someone at the help number), and an address in Hayden, Idaho, to which I returned the aids via USPS Certified Mail, Tracking # *** *** *** *** That was on 12/20/I received the signed green Certified Mail card, duly signed by an M.L*** and dated 12/26/
Thinking everything was okay (Mistake #2), I checked my bank account, only to find that the $had never been refunded and was not in my account! (I have a paper trail that documents every claim I'm making here, if such a tack becomes necessary.)
Long story short, I have been back and forth with the "Nano Team" many, many timesEach time, they have requested a new piece of information, which I have provided immediatelyThis has been going on for weeks, and I still have received no satisfaction (much less my refund)If I don't receive a satisfactory resolution to this situation by Jan9, I am prepared to file my grievance with whatever institution at whatever level via whatever means until I have received my refund
Looking forward to hearing from you immediately,
Michael Russell
I received my order, I expected over the ear,and got the other, I have extremely big hands.I have tried times to get my order straightened out,noone answers,even after hrOf holding on.with bugging said I want my money back and will not recommend this coTo anyone.They advertise good customer relations, they do not answer their phonesNorman ***
I bought RX2000, for my wife, I tried to fit check them, one of the tubes is bent, I received them on January 24th, 2019, I tried to call them on Friday the 25th, but there was a minute wait time, I had other things to do, so I tried again on 28th, waited minutes, so I sent E mails, got no return E mails, today is January 29, tried calling and E mailing, no response or calls backCredit Union is trying to get a hold of themI need a RMA #Thank you: Dave
I recommend not purchasing these sound amplifiers unless you like a lot of frustrationWhen I ordered my Nano model X and paid the $497.00, they were out of stock for about a month, but said they would send me a pair of the style CIC, in the ear amplifiers at no cost to use until the stock was inUnfortunately, one month was stretched to a couple of weeks longerWhen I receive the CIC sound amplifier, the left one did not work at allThe Nano representative was very nice and said he would send me a pair of the Nano RX at no cost to use until the model X came in and even said I didn't have to return themWhen IO received the model RX I found out that it is a terrible hearing amplifierThe volume doesn't work and it's so high that my ears hurt when a dog barked feet away, someone shut a door near me and on the freeway, the road noise was so loud I could not hear the radioWhen I finally received my Nano X on October 2018, I was very excited and immediately reviewed all the enclosed information and instructions and put the batteries in to try themSadly, the left one did not work at allThe right one worked and I loved the range of volume adjustment and the feel Unfortunately, after less than minutes the left one only worked intermittentlyWhen I called and spoke to a customer service rep she was very apologetic, and proceeded to tell me they were, once again, out of stock and could not ship a new, replacement, until November 16thAnother two and a half weeks to wait and hope that the pair I get this time actually worksThe customer service reps are very nice, friendly and helpful, but if the product doesn't work as advertised or at allIt's a waste of money and very frustratingI'm hoping that when I get my new pair of Nano X, they work as advertised and that I can repost positive feedback for the product quality*** ***
They do not respond to help with problemsSent emails to both parties and yet have heard any response When you send an email you get a stupid responsebut it never addresses the issueI fully intend to return the aidsAfter reading all the problems people have getting in touch with them it is a little scary that they ignore so the days are used up Going to file a complaint with government officials
On the second day of use one of the Nano hearing aids would not turn onI have not been able to talk to anyone by phoneI have listened to music for up to minutes with no answerI would like to return these aids and have my $back
On the second day of use one of the Nano hearing aids would not turn onI have not been able to talk to anyone by phoneI have listened to music for up to minutes with no answerI would like to return these aids and have my $back
After placing an order for Nano Hearing Aids on November 26, I have yet to receive the productNumerous emails (about 14) have gone back and forthThey oversold their product and offered a free year warranty because of the delayUltimately they sent an email on December 21, stating that they will be shipping the product next weekWell here we are, January 9, and still nothingNo offer of a refund has been received and at this point I want a full refundI have attempted calling them and placed on hold for over minutes and customer service never answeredSeeing as nobody answers the phone I cannot even request a refundDishonest company and in my opinion screams scamThey should be put on notice for advertising and salesOrder #
Ordered and paid Nano $on by credit card I received the aids Nano salesman did not send what I orderedNo batteries came eitherI bought some at *** for $ I returned the aids within daysAfter notifying my credit card coof the return, I asked them to hold off on my bill by $Called a Nano Rep today and was informed that they will send me notification by e-mail and to business days later, I will receive a refundWhile I'm waiting, my credit card company is charging me $late fees and interest because they carried the charge over to my next credit card statement due ** ***
I ordered a pair of Hearing Amplifiers from Nano Hearing Aids, on 4-7-for $ I received a package on 4-25-18.In the package was a box of batteries no hearing aid I have called only to get a recorded message I left a message regarding the problem no response I have emailed them with the problem no response On April they sent me a message through messenger They included a screen shot and asked if this was the package the batteries cam in I reply yes, they said they would correct it I have sent them many messages to please contact me regarding this with no response
Waited 20minutes for customer service representative to pick up phone.after slight conversation was put on hold againI am in sales and this is classic example of poor customer serviceI purchased product for my mother but she could not get used to the in ear sets.The products are reasonable and with a good service departmentThis company will soar
I cancelled an order next day after placing it and received a prompt refundThis took over minutes on holdSeveral weeks later I received the order anywayContacted them again with a long wait time on holdWhen I finally reached them, told them I tried the device and now need to return themThey offered a new model, rechargeable CIC unit that I could be one of the first to tryI agreed and paid for the new setThe new set arrived in about daysBy the way, it is now several weeks later and this device is still not shown for order on-lineThis set also does not work for meI want to return both setsI have tried to reach customer service twiceOne time when they were supposed to be open, recording said they were closed, leave info, they will call backNo call backLater that evening left message on their website to call meSo far no responseNext tried calling again and was on hold minutesI really want to return these and get my money backIf I do not hear back within two days by writing this, I will be sending a a registered letter requiring their signature to get their attention and hopefully resolve thisMaybe the Revdex.com can reach them when I can't
products are great, and the customer service was off the chartsI would give them a 10!!
This company is not business minded - not responding to my requests, etcThough I have called times about my order placed on 11/26/2018, I have danced around with the customer service people getting the WRONG answers, until todayI have not yet received my sets of hearing aids, but was billed IN FULL by quadpay on
ONE American Express statementIt seems that the inventory was nil, and I have been told times that it would ship in two weeks
Dominique told me the same thing today She also said the place was changed for their drop ship, and that my hearing aids were not sent because the new location did not
have my order So, in effect, any new orders bypassed my backorder not niceMy down payment is there, and I will pay for the hearing aids in full when they get here Nano, you have one week! ORDER #
After a somewhat slow start, emails and messenger, regarding a product return I am pleased to say that Nano Customer Service solved the issue to my satisfaction
After multiple attempts to call, I am not pleased with their lack of customer service I want to return my product but cannot get them on the phone I don’t have time to wait for a return number This is a ridiculous requirement to return something
Nano has a different phone number on there brochure for returns which is a different Hearing aid company and when you call them they refer you to a different number that is not even connectedSo I called the sales office because I want to return my hearing aid I bought from them because they don't work very well at all after I had them for days they have return policy and they wanted to know why I wanted to return them and keep insisting that there was nothing wrong with them till I called my credit card company and they called them and I finally got a RA number to return them and then I mailed them back today and sent them the tracking number so I will see if I get my money back when there returned by this Thursday
I AM VERY DISSATISFIED WITH THE SERVICE I HAVE RECEIVED (OR RATHER, HAVE NOT RECEIVED) FROM NANO
Here's the saga:
I ordered two Nano hearing aids and service contracts on both aids, for a total cost of $They arrived on 10/02/I tried the aids for the required period time (days) and was not satisfiedI notified Nano on Decof my dissatisfaction and received an email notice from Nano the same day saying that my money had been refunded and that I should consult the customer service desk and get an AMS # and an address to which to return the aidsI thought that was great! No, I didn't check my debit card account to make sure that the refund had actually been made and had been, in fact, credited to my account (Mistake #1)Per instructions from Nano, I got an RMA # (by waiting for hours to speak to someone at the help number), and an address in Hayden, Idaho, to which I returned the aids via USPS Certified Mail, Tracking # *** *** *** *** That was on 12/20/I received the signed green Certified Mail card, duly signed by an M.L*** and dated 12/26/
Thinking everything was okay (Mistake #2), I checked my bank account, only to find that the $had never been refunded and was not in my account! (I have a paper trail that documents every claim I'm making here, if such a tack becomes necessary.)
Long story short, I have been back and forth with the "Nano Team" many, many timesEach time, they have requested a new piece of information, which I have provided immediatelyThis has been going on for weeks, and I still have received no satisfaction (much less my refund)If I don't receive a satisfactory resolution to this situation by Jan9, I am prepared to file my grievance with whatever institution at whatever level via whatever means until I have received my refund
Looking forward to hearing from you immediately,
Michael Russell
I received my order, I expected over the ear,and got the other, I have extremely big hands.I have tried times to get my order straightened out,noone answers,even after hrOf holding on.with bugging said I want my money back and will not recommend this coTo anyone.They advertise good customer relations, they do not answer their phonesNorman ***
Great customer service!
I bought RX2000, for my wife, I tried to fit check them, one of the tubes is bent, I received them on January 24th, 2019, I tried to call them on Friday the 25th, but there was a minute wait time, I had other things to do, so I tried again on 28th, waited minutes, so I sent E mails, got no return E mails, today is January 29, tried calling and E mailing, no response or calls backCredit Union is trying to get a hold of themI need a RMA #Thank you: Dave
I recommend not purchasing these sound amplifiers unless you like a lot of frustrationWhen I ordered my Nano model X and paid the $497.00, they were out of stock for about a month, but said they would send me a pair of the style CIC, in the ear amplifiers at no cost to use until the stock was inUnfortunately, one month was stretched to a couple of weeks longerWhen I receive the CIC sound amplifier, the left one did not work at allThe Nano representative was very nice and said he would send me a pair of the Nano RX at no cost to use until the model X came in and even said I didn't have to return themWhen IO received the model RX I found out that it is a terrible hearing amplifierThe volume doesn't work and it's so high that my ears hurt when a dog barked feet away, someone shut a door near me and on the freeway, the road noise was so loud I could not hear the radioWhen I finally received my Nano X on October 2018, I was very excited and immediately reviewed all the enclosed information and instructions and put the batteries in to try themSadly, the left one did not work at allThe right one worked and I loved the range of volume adjustment and the feel Unfortunately, after less than minutes the left one only worked intermittentlyWhen I called and spoke to a customer service rep she was very apologetic, and proceeded to tell me they were, once again, out of stock and could not ship a new, replacement, until November 16thAnother two and a half weeks to wait and hope that the pair I get this time actually worksThe customer service reps are very nice, friendly and helpful, but if the product doesn't work as advertised or at allIt's a waste of money and very frustratingI'm hoping that when I get my new pair of Nano X, they work as advertised and that I can repost positive feedback for the product quality*** ***
They do not respond to help with problemsSent emails to both parties and yet have heard any response When you send an email you get a stupid responsebut it never addresses the issueI fully intend to return the aidsAfter reading all the problems people have getting in touch with them it is a little scary that they ignore so the days are used up Going to file a complaint with government officials
On the second day of use one of the Nano hearing aids would not turn onI have not been able to talk to anyone by phoneI have listened to music for up to minutes with no answerI would like to return these aids and have my $back
I still have not received my orderI tried contacting CS but I sat on hold for too long
On the second day of use one of the Nano hearing aids would not turn onI have not been able to talk to anyone by phoneI have listened to music for up to minutes with no answerI would like to return these aids and have my $back
Nano Hearing Technology really helped me a lotI can now hear clearly when talking to my husband and even watching TVThank you so much Nano!
After placing an order for Nano Hearing Aids on November 26, I have yet to receive the productNumerous emails (about 14) have gone back and forthThey oversold their product and offered a free year warranty because of the delayUltimately they sent an email on December 21, stating that they will be shipping the product next weekWell here we are, January 9, and still nothingNo offer of a refund has been received and at this point I want a full refundI have attempted calling them and placed on hold for over minutes and customer service never answeredSeeing as nobody answers the phone I cannot even request a refundDishonest company and in my opinion screams scamThey should be put on notice for advertising and salesOrder #
Ordered and paid Nano $on by credit card I received the aids Nano salesman did not send what I orderedNo batteries came eitherI bought some at *** for $ I returned the aids within daysAfter notifying my credit card coof the return, I asked them to hold off on my bill by $Called a Nano Rep today and was informed that they will send me notification by e-mail and to business days later, I will receive a refundWhile I'm waiting, my credit card company is charging me $late fees and interest because they carried the charge over to my next credit card statement due ** ***