Naomi Evans

Dear Revdex.com - My Fulfillment Manager researched this with our third-party vendor (our provider of subscription services)They were mistakenly holding Ms [redacted] ' refundThe full refund instead will be processed today in the form of a check to be mailed to Ms [redacted] ' address on fileWe apologize for the frustration and delay surrounding this and will work with our third-party vendor to find out where this breakdown in communication occurredThank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below 8/11=Customer called to say she has not received the promised refundShe is inquiring as to the status of the refund(11:45) Regards, [redacted]

We will be reaching to the customer and make sure that we stop sending the magazine We will also apologize for the inconvenience we have caused her.Thanks,Tim [redacted] Tim [redacted] Customer Service Director | F+W Media###-###-#### | [redacted]

Dear Revdex.com - I am responding again to share the follfor this complaint (not sure if this is a new complaint as I responded on July 9th)Our Customer Service team contacted Ms [redacted] and delivered the free patterns on Thursday, July 9thThank you!

Dear Revdex.com - We contacted this customer on Friday, May 22ndWe apologized for the missing shipment and sent a replacement via UPS which according to tracking should arrive on June 1stWe have not heard back from the customer, but hope this will be acceptableThank you

This was definitely our issue We have reached out to the customer to apologize and have comped her an additional year subscription for her inconvenience We strive for excellence and when we do not achieve it, we are grateful for an opportunity to correct it.Thank you,Tim d***

Dear Revdex.com - Mr [redacted] will be receiving a refund by check for $We requested this from our Accounting department on 07/24/They approved the check request on 07/28/It will take no more than weeks for Mr [redacted] to receive the check at: [redacted] Our rep also contacted him on 07/21/informing him of same via email - text belowHello [redacted] ,I sincerely apologize for those duplicate charges on your accountWe have issued a refund via check in the amount of $It will be mailed to: [redacted] ***If we can be of further assistance let us know.Regards, [redacted] Thank you

We will reach out to this customer for full explanation In short, this customer has different crs with different addresses on file with us We have confirmed that she indeed has the KQIQ membership and we have even extended it through July of for her inconvenience We have also confirmed that she has received all of the surprise gifts available so far this year We are working on the final two to be potentially released in August and October - both which she will also receive Finally, we will be consolidating all her crs and addresses into her main/original cr for more efficient service and less confusion.Thank you,Tim d***

Dear Revdex.com - We contacted this customer on 8/31/and apologized for the inconvenienceHer subscription has been cancelled and she was refunded for the two payments (July 16th and August 16th) Thank you / [redacted] Style Definitions */

Dear Revdex.com - The book ordered by the customer was not published until August 20thIt shipped from our warehouse to him on August 21st; he should have received a shipping confirmation emailOur representative Suzanne contacted him earlier today and apologized for the lack of response to his emailWe do apologize for the lack of response and it will be looked intoThank you / [redacted] Style Definitions */

Dear BBB - Our Fulfillment Manager looked into this issue and has confirmed that Ms. [redacted] refund will post by end of tomorrow (11/6/15) if not sooner. We have also marked the account so no further mailings and promotions will be sent. Thank you. / [redacted] Style Definitions */

We will be refunding the customer's subscription price Our magazines are distributed by a third party company, however, sometimes customers do not realize that We will also be giving this customer a full year's subscription on us so they can enjoy the content and give us a chance to earn their business.Happy Holidays, Tim d*** Tim d***Customer Service Director | F+W Media###-###-#### | [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me My was finally refunded and I received my two books I ordered today So my business with them is now concluded and I am satisfied with the final outcome Regards, [redacted] ***

Dear Revdex.com: Unfortunately due to a technical error on the site, the product in question was listed at $pricing instead of the accurate price which retails for more than $The customer placed a total of three orders for the incorrectly-priced kit: two in her name (one for kit which shipped without charging, one for kits which was rejected and deleted), and a third for kits with a different name, [redacted] ***, using the same card We have no knowledge of why the credit card provider cancelled her card and have not been contacted by themUltimately her first order did ship for the wrong price: $She was not charged for itWe do have a policy in place on our website in the case of technical errors like thesePricing InformationAll prices on this website are subject to change without noticeWhile we make every effort to provide you the most accurate, up-to-date information, occasionally, one or more items on our website may be incorrectly pricedIn the event a product or service is listed at an incorrect price due to typographical or technical error, or error in pricing information received from our third-party partners, we reserve the right to refuse or cancel any orders placed for a product or service listed at the incorrect price [redacted] Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Dear Revdex.com: On 11/18/our customer service team began the refund process for $ Roman","serif / [redacted] Style Definitions */ We just confirmed the refund was processed on 11/28/Thank you and please let us know if you need anything else / [redacted] Style Definitions */

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThank you very much for your assistance in this matter
Regards,
*** *** *** ***

Dear Revdex.com - We emailed Mr*** on Thursday, May 28th, today June 1st and will call him this afternoonWe will rectify this issue ASAPThank you

Dear Revdex.com - Our apologies to Ms*** for the mix-up! Our rep Maddy will contact her today with a special discountThank you!

We are reaching out to this customer and we will refund the purchase price of $ This should resolve this issue and we will apologize for this issues experienced with this kit. Thank you,Tim d***