Naomi Evans

Dear Revdex.com - Mr. ** will be receiving a refund by check for $167.98. We requested this from our Accounting department on 07/24/2015. They approved the check request on 07/28/2015. It will take no more than 2 weeks for Mr. ** to receive the check at:[redacted] Our rep also...

contacted him on 07/21/2015 informing him of same via email - text below. Hello [redacted],I sincerely apologize for those duplicate charges on your account. We have issued a refund via check in the amount of $167.98. It will be mailed to:[redacted]If we can be of further assistance let us know.Regards,[redacted]Thank you

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please...

contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted] ---11/5/15 -- Consumer called. Someone from business said they are refunding the $32.00. Consumer considers this matter resolved.

We will be refunding the customer's subscription price.  Our magazines are distributed by a third party company, however, sometimes customers do not realize that.  We will also be giving this customer a full year's subscription on us so they can enjoy the content and give us a chance to...

earn their business.Happy Holidays, Tim d[redacted] Tim d[redacted]Customer Service Director | F+W Media###-###-#### | [redacted]

Dear Revdex.com: We refunded the customer for $25.00 on 11/23/15. The two books ordered were shipped on 11/05/15. We issued replacements on 12/04/15.Please let us know if we can provide any other information. Thank you.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]---Consumer notified Revdex.com that the refund was received and to close this complaint.