Naomi Evans

Dear Revdex.com - We contacted this customer on 8/31/and apologized for the inconvenienceHer subscription has been cancelled and she was refunded for the two payments (July 16th and August 16th)
Thank you

Dear Revdex.com - The book ordered by the customer was not
published until August 20thIt shipped from our warehouse to him on August 21st; he should have received a shipping confirmation emailOur representative Suzanne contacted him earlier today and apologized for the lack of response to his emailWe do apologize for the lack of response and it will be looked intoThank you

Dear Revdex.com - My Fulfillment Manager researched this with our third-party vendor (our provider of subscription services). They were mistakenly holding Ms. [redacted]' refund. The full refund instead will be processed today in the form of a check to be mailed to Ms. [redacted]' address on file. We apologize for...

the frustration and delay surrounding this and will work with our third-party vendor to find out where this breakdown in communication occurred. Thank you

This was definitely our issue.  We have reached out to the customer to apologize and have comped her an additional year subscription for her inconvenience.  We strive for excellence and when we do not achieve it, we are grateful for an opportunity to correct it.Thank you,Tim d[redacted].

Dear Revdex.com - Our customer service representative contacted the customer last week and emailed his login/password instruction.  We also extended his subscription at our cost to apologize for the delayed response. Thank you

Dear Revdex.com - We contacted this customer on Friday, May 22nd. We apologized for the missing shipment and sent a replacement via UPS which according to tracking should arrive on June 1st. We have not heard back from the customer, but hope this will be acceptable. Thank you

Dear Revdex.com - We have contacted Ms. [redacted] and let her know we have refunded her $25.00. Thank you.

Revdex.com:
First thank you so much for your assistance.  I did in fact gain access to...

the other class I'd paid for today.  I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear Revdex.com: Unfortunately due to a technical error on the site, the product in question was listed at $0.00 pricing instead of the accurate price which retails for more than $200.00. The customer placed a total of three orders for the incorrectly-priced kit: two in her name (one for 1 kit which...

shipped without charging, one for 25 kits which was rejected and deleted), and a third for 2 kits with a different name, [redacted], using the same card.  We have no knowledge of why the credit card provider cancelled her card and have not been contacted by them. Ultimately her first order did ship for the wrong price: $0.00. She was not charged for it. We do have a policy in place on our website in the case of technical errors like these. Pricing InformationAll prices on this website are subject to change without notice. While we make every effort to provide you the most accurate, up-to-date information, occasionally, one or more items on our website may be incorrectly priced. In the event a product or service is listed at an incorrect price due to typographical or technical error, or error in pricing information received from our third-party partners, we reserve the right to refuse or cancel any orders placed for a product or service listed at the incorrect price. [redacted] Thank you.

We will be reaching to the customer and make sure that we stop sending the magazine.  We will also apologize for the inconvenience we have caused her.Thanks,Tim [redacted]Tim [redacted]Customer Service Director | F+W Media###-###-#### | [redacted]

We are reaching out to the customer and will be refunding their $20.00 for the course. Thank you,[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  My 25.00 was finally refunded and I received my two books I ordered today.  So my business with them is now concluded and I am satisfied with the final outcome
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, HOWEVER, it's 8-6-15 and I have yet to receive anything from them. How long does it take to write a check?! This whole this transpired roughly 3 month ago.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
In reference to complaint ID [redacted]: I have not received the book. I received an email saying it has finally been mailed to me. I will wait some time to see if I indeed get it. If I don't, I will submit another complain. Anyways, I am still not happy with the fact that this company failed to communicate the shipping delivery of the book and were not able to answer 3 emails, until I wrote a complain to Revdex.com. Most likely will not buy from them again, and certainly, will not recommend them. Thank you kindly for your help.   
Regards,
[redacted]

Dear Revdex.com -Our team sent a replacement order to Mr[redacted] on July 28th; our tracking system shows it was delivered on July 30th.Thank you

Dear Revdex.com - Our Fulfillment Manager looked into this issue and has confirmed that Ms[redacted] refund will post by end of tomorrow (11/6/15) if not soonerWe have also marked the account so no further mailings and promotions will be sentThank you

We processed the refund on 7/27 for the full amount of $149.90.  She will be receiving a check which will be printed today, 8/14/17.  I apologize for the delay.Have a great weekend.Tim d[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please...

contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]---I got my refund because I told them I had filed with you.Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
8/11=Customer called to say she has not received the promised refund. She is inquiring as to the status of the refund. (11:45)
Regards,
[redacted]