Naomi Evans

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached
an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that ***e if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

The billing notices Ms*** is receiving are not originating from our system. We’ve checked all of our subscription databases and are unable to locate an order for *** *** Also, without the aid of supporting documents from the Customer we are unable to confirm if any of our
titles have been sold to her by an unauthorized third party subscription sales agent who may be taking in orders, billing the customer and not forwarding the actual orders on to publishers. While it is common for magazine publishers to work with many reputable subscription sales agents that sell magazine through school programs, catalogs, etcwe have unfortunately heard of several complaints recently about magazine scams. And, it appears that Ms*** has fallen victim to one of these scams. But again, without any supporting documents we are unable to determine if any of our magazine have been sold to her without our authorization Thank you, *** ***

Dear Revdex.com: We emailed the customer the PDF of the
*** **
*** magazine Fall where she’ll find the pattern on page with
our apologies
Thank you

We will be reaching out to the customer and apologizing for the issues she experienced with our company We will also be looking into the system and investigating what happened so it does not happen again with gift cards Finally, I have instructed our team to send the requested item to
our customer at no charge for her inconvenience.Thank you,Tim ***

Dear Revdex.com - Our representative *** *** put the requested class back in her account this morningWe also followed up by email to tell Ms*** and apologized for this issueThank you

Dear Revdex.com - We have been in touch with Mrs***The video tutorials she ordered unfortunately were not compatible with her systemOur customer service director initiated a full refund of her money this morningThank you

I received the refund, but their so-called apology was inaccurate and deceptive I am not satisfied with their response, but I do not expect them to suddenly become honest and say that their intent is to defraud their customers and blame another entity

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***---Dear Ms ***, I apologize for not being able to respond within the Revdex.com's day timeline I had to leave town suddenly due to my sister being newly diagnosed with cancer and upon my return home discovered a water leak in my house Needless to say with so much going on, my complaint regarding *** ** *** was prioritized as a low priority! *** ** *** did respond electronically and did provide me with a copy of the knitting pattern I hope my complaint will encourage the company to change the advertising in their magazine Their web bonus patterns are not bonus, and something you are expected to pay for is not a bonus Needless to say I have learned my lesson regarding "web bonus" patterns and will no longer purchase magazines which advertise web bonus patterns. Thank you for the actions taken by the Revdex.com on my behalf.Sincerely,*** ** ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it
If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the
business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I was expecting the reversal to have already taken place on my credit card but that has not happened yet I am only happy with this response if the action is fulfilled
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and
the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the...

business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] Dear Ms. [redacted], Please except my apology for any inconvenience you may have had, trying to order your print subscription to [redacted]. Your original account has been cancelled with a full refund.  I have setup a new account for you, at no additional cost. You will receive a full year of our magazine. Please let me know if you have questions, or concerns. Sincerely,Edna H[redacted]Supervisor, Customer Service###-###-####[redacted] Hi Edna, Thank you for giving me a free subscription, but my main issue with your company is that#1.  Your offer was misleading#2. The website automatically changed MY selection to the most expensive option,...... isn’t that fraud?#3. I was not allowed to review my order, before it was processed ( if I had,I would have noticed that you did not        give me the discount that was mentioned in the offer.) I would have CXL’D it at that time.#4. You do not ID yourself as a company that is NOT [redacted] #5. You do not list YOUR  phone # on the offer, instead when I called the real [redacted]         to correct the transaction they could  not help me.In closing, giving me a free subscription and refund is all good, but I order quite a bit of merchandise on line and have never had a business  CHANGE my product selection or take away the chance to review the transaction before it is processed. Can you tell me if you have taken steps to change your practices online ( complaints mentioned above  ie 1 through 5)with all the other consumers you solicit?  Your Company is the first that I have reported to the Revdex.com.  Consumers purchase from you in good faith and they deserve to be treated in a fair, honest and transparent way. Will be looking forward to your reply, as I need to get back to the Revdex.com explaining how my grievances were resolved.  Thank you.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear Revdex.com - I am responding again to share the follow-up for this complaint (not sure if this is a new complaint as I responded on July 9th). Our Customer Service team contacted Ms. [redacted] and delivered the free patterns on Thursday, July 9th. Thank you!

[A default letter is provided here which...

indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We will reach out to this customer for full explanation.  In short, this customer has 4 different crs with 4 different addresses on file with us.  We have confirmed that she indeed has the KQIQ membership and we have even extended it through July of 2018 for her inconvenience....

 We have also confirmed that she has received all of the surprise gifts available so far this year.  We are working on the final two to be potentially released in August and October - both which she will also receive.  Finally, we will be consolidating all her crs and addresses into her main/original cr for more efficient service and less confusion.Thank you,Tim d[redacted]

Dear Revdex.com: On 11/18/our customer service team began the refund process for $
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We just confirmed the refund was processed on 11/28/Thank you and please let us know if you need anything else

We did follow up and reach out to Mr. [redacted] twice (see below).  The item he ordered is a 3rd party item and it is currently out of stock.  We did refund his money and apologized for the inconvenience.Thanks,Tim [redacted]Hi [redacted],I found out that the  [redacted]...

[redacted] book is out of stock and the vendor does not have a date for when they will be getting more in. We have issued you a refund int the amount of $15.10 for the cost of the item plus shipping  ( 12.47+2.63= $15.10 ). This credit has been issued back onto the original form of payment.We apologize for the inconvenience, please let us know if we can be of further assistance.Kind Regards,JenneCustomer Service [redacted]
Hello [redacted]Thank you for contacting us, and sorry for the delay in response.We apologize that you did not receive your full order. I have reached out to the third party vendor your order ships from requesting they resend the [redacted] book. I have requested a tracking number as well as soon as I receive a reply back from them I will get back to you to let you know the status of this shipment. Please let us know if we can be of further assistance.Kind Regards,JenneCustomer Service

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]