National Credit Care

Complaint: [redacted] I am rejecting this response because: it is completely unethical to make terms of verbal promises over the phone and then have a contract that simply says we don't guarantee any results What about the fact that I have numerous notes of emails and phone calls trying to get in touch with the company and they would never return my calls or emails? Doesn't this explain the type of business they truly are? I believe that this business is just in the business of making easy money from peopleThe new collections that they speak of are not new collectionsIt was simply a collection they removed and the creditor reapplied to the report thus wasting time and money I believe their business model is to set people up for a monthly recurring payment of $per month per person and I believe most consumers won't spend the time to fight back when they don't deliver on their promises Sincerely, [redacted]

Our customer service manager reached out and resolved the issueThe client was correct that he should have only had one additional payment process for the last month of work completedWe have closed the client's file as requested and issued a refund for the additional payment that processed

Initial Business Response / [redacted] (1000, 6, 2015/09/21) */ Mr [redacted] spoke with one of our managers on 9/8/2015, the day that his complaint was filedA refund check had already been sent via overnight mail before we received this complaintOur customer service manager has reached out and left several messages to make sure that his complaint has been resolvedWe have not heard back from Mr [redacted] and we are assuming that everything was resolved the day that he filed his complaint

One of our managers reached out to the client regarding the complaint he filed on 10/26/When we spoke with the client we reviewed the improvements to his credit report during the months he was in the programWhile trying to address his concerns the client stated he was done talking and said to tell the Revdex.com that we tried to talk to himThe client then hung up We had previously called the client to give him an update on 8/16/2017, 8/21/2017, 8/29/2017, 10/5/and 10/10/When we spoke with the client on 10/10/he did express some concerns and stated he previously requested to cancelWe let him know he could forward us the email and we would backdate his cancellation request to the date he sent the emailWe let the client know at that time that if his file was supposed to be closed we would make it rightWe closed the client’s file at that time and waived the balance due on his account We did not receive the email that the client said he would forward to usOne of our managers reached out to the client the next day 10/11/and left him another message stating we would love the opportunity to resolve his complaintWe did not hear back from the client until he filed his complaint with the Revdex.com on 10/26/ When we called the client to resolve his complaint we were not given the opportunity to discuss a refund before he hung upWithout knowing the date the client sent an email requesting to cancel, we are unable to see if the client was charged for additional serviceThe client was only in the program for months and made monthly paymentsIf the client has an email requesting to cancel we will honor that date and will refund any payments that should not have processedThe client can forward that email to [redacted]

[redacted] spoke with the wife on 1/22/at 9:09am MST before we received the complaintThe client did not mention they had filed a complaint or that they were going to file a complaint [redacted] reached back out as soon as we got the complaint and finally heard back from her yesterday 2/2/The clients concern was that their scores went downHe is working with them now to get an updated credit report so we can identify what happened on their end to lower their scores

We received the client's complaint on 8/12/and our customer service manager reached out the same day and resolved the issue

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me As long as I receive my refund as promised I will be okay Sincerely, [redacted] ***

We spoke with Mr [redacted] at 10:53AM on 9/27/and he gave us a new card to make their final payment to close their filesThe issue was resolved before we received the complaint

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is not satisfactory to me but acceptable Sincerely, [redacted] ***

We have contacted the client to resolve his complaint and he has not respondedThe client was enrolled in our program for daysAll our billing is done in arrears and his first monthly payment was due on 11/11/ When we contacted the client, he stated that he would need the payment run on a different dateWe let the client know we could work with him and offered to schedule the payment on a day that would work betterThe client then said he wanted to cancel and hung upThe client was not charged a cancellation fee and our company does not charge a cancellation feeThe client only owes for the one month of work we completed on his behalf

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I have not received my refund as of today, 7/21/ Sincerely, [redacted]

Our customer service manger received the complaint and immediately reached out to the client and resolved the issueThe client and her husband's files are closed in good standing and they will see no further charges from our company

Initial Business Response / [redacted] */ This issue was resolved on X-X-XXXX @ 7:49am before we received the complaint

Revdex.com:My bank reversed the charge to my credit card and I will be sending the check they sent to me back to them when I receive itIf they dispute the reversal of the charge I will re open this dispute I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Our customer service manager reached out to the client and resolved the issueThe client called in to our office on 9/12/and requested to cancelDue to the hold time when he called, we scheduled a time to call him back to handle his requestWhen we reached out to him we did not get a hold of him and left a voicemail and sent an emailWe apologized for his frustration in trying to close his fileWe have honored his initial cancellation request on 9/12/and his file is closed in good standing

We reached out to the client to confirm their desired resolution had been met and the file had been closed with no additional billing

This complaint was satisfied before we received the Revdex.com notification There was an extra payment that drafted in error on her file but her husband never made his final paymentWe waived his final and refunded her final payment as a courtesy since she had issues trying to close her fileBoth files are closed and no payments are due at this time

[redacted] reached out and spoke with the wife and resolved the issueThe file is closed and we waived the final balance due

Consumer's complaint has been resolved and final billing has been waived

Hi Revdex.com, [redacted] has been a good customer for a long time and we are sorry to see that she was not satisfied with the service that we were attempting to provideWith regards to the ring and band, when an item is sold, the customer inspects the item and agrees to the sales price which is based on the quality of the stones and/or other materials [redacted] purchased the engagement ring and wedding band from us and we did agree that we would service the ring, with regards to regular wear and tear, and after inspection of the items, she was happy with the jewelryWhen [redacted] came back to us, she wanted to change certain stones in the band to a different color and clarity than were originally sold, and this is considered an upgradeStones are priced based on color, cut, and clarity, and we sold the ring for a fair price based on what was originally in the ringThe upgrade that she was requesting was actually a $upgrade that we discounted to $because of how good of a customer [redacted] is to usAfter the $upgrade, she inspected and was happy with the band Subsequently, the band was brought back to us with the main ring to be soldered together on August 12thWe performed the work and when it was ready, [redacted] inspected and was happy with the work at that time [redacted] then came back on 10/30/17, which was and ½ months later, with a complaint that her stone was not placed properlyThe type of engagement ring that was purchased has a special type of prong setting; the head is built into the ring and they are very secure and are subject to only minor shifts in position over timeWhen we inspected her stone, it appeared that the main stone had sunk abnormally, which could only be due to physical force; there is no other way that this type of damage could have occurred on a setting of this typeIn addition to this, it is the customer’s responsibility to bring us the ring for regular inspection and unfortunately, we did not receive any communication about any concerns about this ring for and ½ months after it left our doorsEither of the points mentioned can be considered together or separately to absolve us from fault, however we really do want [redacted] to be happy and we are sorry we could not please her with our serviceWith the previous in mind, and with consideration that she has chosen a different retail store to take care of her items; in order to try to make [redacted] happy, we would like to offer her a refund of the $that she paid for the upgrade of the bandBest regards, [redacted] Manager, Abla Jewelers