National Credit Care

Our customer service manager reached out and resolved the complaint.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Consumer's complaint has been resolved and final billing has been waived.

One of our managers reached out to the client regarding the complaint he filed on 10/26/2017. When we spoke with the client we reviewed the improvements to his credit report during the 2 months he was in the program. While trying to address his concerns the client stated he was done talking and said...

to tell the Revdex.com that we tried to talk to him. The client then hung up.   We had previously called the client to give him an update on 8/16/2017, 8/21/2017, 8/29/2017, 10/5/2017 and 10/10/2017. When we spoke with the client on 10/10/2017 he did express some concerns and stated he previously requested to cancel. We let him know he could forward us the email and we would backdate his cancellation request to the date he sent the email. We let the client know at that time that if his file was supposed to be closed we would make it right. We closed the client’s file at that time and waived the balance due on his account.   We did not receive the email that the client said he would forward to us. One of our managers reached out to the client the next day 10/11/2017 and left him another message stating we would love the opportunity to resolve his complaint. We did not hear back from the client until he filed his complaint with the Revdex.com on 10/26/2017.   When we called the client to resolve his complaint we were not given the opportunity to discuss a refund before he hung up. Without knowing the date the client sent an email requesting to cancel, we are unable to see if the client was charged for additional service. The client was only in the program for 2 months and made 2 monthly payments. If the client has an email requesting to cancel we will honor that date and will refund any payments that should not have processed. The client can forward that email to [redacted]

Initial Business Response /* (1000, 6, 2015/10/27) */
The file was closed on 9/23 as requested and the final payment drafted 10/12 (federal law requires billing in arrears). The issue was resolved before we received the complaint but not before the client's mother filed the complaint for...

him.
Initial Consumer Rebuttal /* (2000, 8, 2015/10/28) */
They finally stopped the service but, did not refund their payments...that's ok....however, National Credit Care, did nothing for us and I had to call several times to get them to stop and to stop charging for services jot wanted...they have called me a couple of times now that they have finally stopped requested services...thank you for your time...I saw no evidence of their service actually solving anything...I will not recommend them...however, the case is closed and no more charges are being taken from my account...

Initial Business Response /* (1000, 10, 2015/07/24) */
Our customer service manager reached out to the client and resolved the issue immediately.

We received the client's complaint on 8/12/2016 and our customer service manager reached out the same day and resolved the issue.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  While it appears they have not included the times I called from my cell phone, the number of emails I sent and the number of hand written requests, I will accept this as I have no need to deal with this company any long.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely, But it did take numerous phone calls to receive the refund
[redacted]

Our customer service manager received the complaint the client filed and immediately called her on July 7th to resolve the issue. The client paid $149 for her initial consultation on 5/5/2016 and one monthly payment on 6/5/2016 for the one month of work we completed for her. We let the client know...

that we would honor her request to cancel her service on 6/2/2016 and the payment that drafted on 6/5/2016 would be her final and only monthly payment. We explained our billing is done in arrears and the $99 payment was for the work we had completed before we received her request to cancel. She said she understood the billing as [redacted] explained the same thing when she called before filing her complaint. The client said she still wanted her money back and would keep filing a complaint until she got it. We tried to explain we only charged her for the one month of work she had agreed to. We also explained she signed her welcome letter and an electronic agreement that stated “You have paid an initial consulting fee of $149 and there [redacted] be a monthly fee of $99 billed in ARREARS, 30 days after you enrolled.”  She said it was too much information and even though she signed it she thought it meant something else. The client hung up before we could say anything further.  We called the client back and advised that even though we completed one month of work as she requested and did not charge her any more than she agreed to, as a courtesy we would refund the payment. The client said she was satisfied with the refund.

Initial Business Response /* (1000, 9, 2015/11/30) */
One of our customer service managers, [redacted], reached out to the client on November 10th and resolved the issue. We apologized to the client for the lack of respect from our service rep and handled the situation internally.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is not satisfactory to me but acceptable.
Sincerely,
[redacted]

[redacted] spoke with the wife on 1/22/2016 at 9:09am MST before we received the complaint. The client did not mention they had filed a complaint or that they were going to file a complaint. [redacted] reached back out as soon as we got the complaint and finally heard back from her yesterday 2/2/2016. The...

clients concern was that their scores went down. He is working with them now to get an updated credit report so we can identify what happened on their end to lower their scores.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me I have not received my refund as of today, 7/21/2016.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Will not be pursuing any more complaint action against the company - I have decided to cease any further contact or referring my clients to this company. 
Sincerely,
[redacted]

We reached out to the client to confirm their desired resolution had been met and the file had been closed with no additional billing.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

The complaint was filed on 1/15/2016 and was handled by [redacted] on that date. The client’s file was supposed to be closed down with no final payment. There was an accounting error and he was charged but a refund check has already been mailed to the client.

The client's file was closed prior to us receiving his complaint. As soon as we received the complaint our manager reached out to confirm the client's concerns were resolved. The client's file is closed as he requested.