National Credit Care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Our customer service manager reached out to the client and resolved the issue. We informed him that based on an updated report from the credit bureaus today, we removed 17 of his 19 collections from [redacted]. We discussed that his scores did not go down and based on all of the collections that...

were removed his scores will increase substantially.

Initial Business Response /* (1000, 6, 2015/12/07) */
We received an email cancelation request signed by the client on 9/15/2015 @ 8:47am. We reached out to the client @ 3pm on the 15th and left a message. We called again on 9/16, 9/17, 9/24 and 9/25 and left messages on each call.
The client's...

wife returned our call on 9/28 and we reviewed the entire file and the progress. The client himself called back in a few hours later on the 28th and we reviewed everything with him. At this point it was clear he wanted us to continue working and would be sending in his next results.
The client called us back on 10/1 informing us that he had received his results in the mail and that there were 4 negative items removed from [redacted]. He let us know he needed us to work as quickly as possible as he needed out of his current location asap. The client called back the next day 10/2 to reiterate that he was in a time crunch and needed us to work as quickly as possible.
We continued working as the client requested on multiple occasions and we have the phone records to support each of our conversations. The client's payment declined on 10/24 and we reached out to him to see if there was any way we could work with him to get him back on track. He sent us an email on 11/19/2015 that stated "We do not have any extra money to spend on NCC." This was the last time we heard from the client.
Our customer service manager has reached out several times to resolve the clients issue. The client has not returned any of our calls.

We spoke with Mr. [redacted] at 10:53AM on 9/27/2016 and he gave us a new card to make their final payment to close their files. The issue was resolved before we received the complaint.

Our Customer Service Manager has reached out and resolved the issue. Our client is happy is continuing in our program.

Our customer service manager reached out minutes after receiving the clients complaint and resolved the issue.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. After speaking with [redacted], he explained the program to me in greater detail and I felt much more comfortable with the understanding of how it works as well as my options to cancel at anytime, given the fact I will be on a limited income after I go on maternity leave. [redacted] was courteous and understanding of my situation and provided excellent customer service. I felt much more at ease with my decision to move forward with the program after speaking with him.
Sincerely,
[redacted]

Our customer service manager reached out several times to try and resolve the issue. The client did not return any of our calls and the only contact back was an email to our billing department on 10/15/2016 that said "[redacted]"In his complaint the client stated “I was told it was too late to stop...

the August autowithdrawal from my account even though the payment wasn't due for a few days.” When the client called in to cancel, his August payment had already processed and cleared. We listened to the entire recorded conversation and the client’s statement above was never mentioned. When we spoke with the client to close his file we told him he would have one final payment on 9/16/2016. The email the client referenced in his complaint was sent and his final payment date of 9/16/2016 was highlighted in blue.Even though the conversation couldn’t have been more clear and the email we sent confirmed his final payment date of 9/16/2016, as a courtesy we have closed his file and waived his final payment.

Our customer service manager reached out to the client to resolve the issue. The client claimed that the representative from our company who enrolled him lied and promised that he would get approved for a $1000 loan. The client was referred over to our company after he had applied for a $1000 loan....

He had some credit issues that were preventing him from being approved. Our company does not provide financing nor have any control on whether or not a client will be approved. We have a recording of the client’s conversation when he enrolled on 9/23/2016. 1 minute into the conversation our representative said, “It looks like there may be some credit issues holding you back from obtaining the loan, is that correct also?”. The client replied “Yes”. When our customer service manager spoke with the client he started the conversation by stating that we would close the file, refund the $89 and make sure he was not charged again. He then tried to explain we listened to the conversation when he enrolled we never stated that he would be approved for a loan. The client said he didn’t want to hear it, refused to discuss anything and just demanded his money back. We understand how frustrating it can be for anyone that feels mislead. However, our representative was very clear and at no point did we promise or even imply that he was going to be approved for his loan. That is why we confirmed “It looks like there may be some credit issues holding you back from obtaining the loan, is that correct also?”. Even though we did not lie to the client and completed a month of work as the client requested, we’ve closed the client’s file and have issued a full refund.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Initial Business Response /[redacted]/
This issue was resolved on X-X-XXXX @ 7:49am before we received the complaint.

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted]. The resolution was presented via voicemail, and did not require me to respond, as the file was closed and the last month's service, which was not authotized, was waived. I find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:My bank reversed...

the charge to my credit card and I will be sending the check they sent to me back to them when I receive it. If they dispute the reversal of the charge I will re open this dispute.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Our client's wife is who filed the complaint. We have reached out to her and her husband to resolve the issue and have not heard back from them. We have closed his file as requested and waived the final balance.

[redacted] reached out and spoke with the wife and resolved the issue. The file is closed and we waived the final balance due.

The client called our manager [redacted] and left a message prior to filing her complaint. We received the message and called the client back 9 minutes later. In this time the client had already filed her complaint. When we reached the client on November 6th to discuss and resolve her concerns, she...

disconnected the call and said she had already contacted her bank. We have emailed and called the client numerous times since November 6th to resolve this matter. The client responded today November 15th stating, “Everything is fine now”. We have closed the client's file as she requested and she will see no further charges from our company. We also voided the payment that processed on 11/6/2017.

The client emailed to cancel her service on 3/8/2016. In her email she said she understood she would have a final payment on 3/15/2016 for the work we had already completed. We called and spoke with the client on 3/10/2016 and processed her request to close her file. Per her request we moved her...

final payment to 4/1/2016 and her file was closed. We assumed there were no further concerns since we closed her file as she requested on 3/10/2016 and set her final payment to run on a better date. We then received an upset email on 3/24/2016 and one of our managers reached out right away to confirm her file was closed when she requested and when her final payment would clear. The 24th is also the day she filed her complaint. The client’s request to close her file was handled on 3/10/2016, 2 weeks before she filed her complaint.

Our customer service manager reached out to the client and resolved the issue. His file is closed as he requested and as a courtesy we waived his final balance for the work we completed the month before he requested to cancel.

Initial Business Response /* (1000, 9, 2015/10/27) */
Client called and requested the file be closed in June and the final payment was scheduled for June 30th. Unfortunately the final payment didn't clear until 9/30. Thus we didn't bill our client other than what was agreed and certainly nothing...

in July or August. We left the client a vm confirming this information a couple weeks ago.