National Credit Care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Our customer service manager reached out to the client and resolved the issue. The client called in to our office on 9/12/2016 and requested to cancel. Due to the hold time when he called, we scheduled a time to call him back to handle his request. When we reached out to him we did not get a hold of...

him and left a voicemail and sent an email. We apologized for his frustration in trying to close his file. We have honored his initial cancellation request on 9/12/2016 and his file is closed in good standing.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
 As long as I receive my refund as promised I will be okay.
Sincerely,
[redacted]

Initial Business Response /* (1000, 6, 2015/09/21) */
Mr. [redacted] spoke with one of our managers on 9/8/2015, the day that his complaint was filed. A refund check had already been sent via overnight mail before we received this complaint. Our customer service manager has reached out and left several...

messages to make sure that his complaint has been resolved. We have not heard back from Mr. [redacted] and we are assuming that everything was resolved the day that he filed his complaint.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We reached out to the client and resolved the issue. The client's file was charged in error and we have credited the payment back to his card. The client's file is closed as he requested and he will see no further charges from our company.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Our customer service manager reached out and left a few messages to try and resolve the clients complaint. We were unable to reach the client but left voicemails confirming that we closed her file as requested and waived the final payment.

Admittedly we did receive an email from the client to cancel the account but the "notice of cancellation" form was not attached from the client's executed contract, thus our policy is they are required to speak with a representative in person to verify their account information and receive verbal...

authorization to close the file.  The client was never charged after receiving the original email to cancel and their billing has been closed.

Complaint: [redacted]
I am rejecting this response because I was never sent a form of "notice to cancel".  What I received was a phone call and hard sell to stay on as a client which I rejected.  When I did however return phone calls, their system went to voice mail, never allowing the opportunity to verbally cancel.  If someone had sent me the "notice to cancel" form, I would have immediately returned.  Cancelling a service should not have to be this complicated and you shouldn't have to start filing complaints with various agencies in order to adhere to a simple request. I believe that this company makes it intentionally difficult for the average consumer to get out of their contract.  They acknowledge my request for cancellation and it took two weeks, 4 requests, 6 phone calls and a complaint to the Revdex.com to get them to cancel services.
Sincerely,
[redacted]

Our customer service manger received the complaint and immediately reached out to the client and resolved the issue. The client and her husband's files are closed in good standing and they will see no further charges from our company.

We have contacted the client to resolve his complaint and he has not responded. The client was enrolled in our program for 30 days. All our billing is done in arrears and his first monthly payment was due on 11/11/2017.  When we contacted the client, he stated that he would need the payment run...

on a different date. We let the client know we could work with him and offered to schedule the payment on a day that would work better. The client then said he wanted to cancel and hung up. The client was not charged a cancellation fee and our company does not charge a cancellation fee. The client only owes for the one month of work we completed on his behalf.

One of our managers spoke with the client on 9/26/2016 at 10:22AM. The issue was resolved with the client before the complaint was forwarded to our company on 9/27/2016.

Our customer service agent [redacted] spoke to the client and immediately resolved the issue.  The complaint was resolved prior to receiving notification from the Revdex.com.

The client filed her complaint on 2/20/2017. Mr. [redacted] who was also in our program spoke with our office on 2/21/2017 and the issue was resolved. We tried reaching out several times after receiving the complaint to make sure everything was taken care of but we did not hear back from the clients. ...

  The client and her husband were both enrolled in our program. Ms. [redacted]’s payment had been past due for 30 days as of 12/5/2016 when she requested to cancel. We spoke with Mr. [redacted] on 12/7/2016 to review their concerns and discuss the improvements we’d made to their scores. We adjusted their billing to assist them and Mr. [redacted] instructed us to continue working on their files. He scheduled to run Ms. [redacted]’s past due payment on 12/16/2016. The payment did not clear on the 16th and continued to decline until 1/6/2017.   When following up with Ms. [redacted] on her past due payment she instructed us via email to close her file. We made 6 attempts to reach them regarding this request. We heard back from Mr. [redacted] on 1/30/2017 and discussed his wife’s concerns. He stated he wanted us to continue working and would speak with his wife.   Our monthly billing is done in arrears and the payment that we attempted to charge Ms. [redacted] on 2/5/2017 was for the work completed in January at her husband’s request. We spoke with Mr. [redacted] again on 2/21/2017 and both files have been shut down. As a courtesy we waived the past due balance on Ms. [redacted]’s file and they will see no further billing from our company.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: it is completely unethical to make terms of verbal promises over the phone and then have a contract that simply says we don't guarantee any results.  What about the fact that I have numerous notes of emails and phone calls trying to get in touch with the company and they would never return my calls or emails? Doesn't this explain the type of business they truly are? I believe that this business is just in the business of making easy money from people. The new collections that they speak of are not new collections. It was simply a collection they removed and the creditor reapplied to the report thus wasting time and money.  I believe their business model is to set people up for a monthly recurring payment of $100 per month per person and I believe most consumers won't spend the time to fight back when they don't deliver on their promises. 
Sincerely,
[redacted]

Initial Business Response /* (1000, 6, 2015/10/12) */
We attempted to reach out to the client to resolve the issue before we received his complaint. We continued to reach out to him and have resolved the issue.
Initial Consumer Rebuttal /* (2000, 8, 2015/10/13) */
(The consumer indicated...

he/she ACCEPTED the response from the business.)
Company has reimbursed me for the amount charged after cancellation and has removed the disputes as outlined in this complaint.

Our customer service manager reached out and resolved the issue. The client was correct that he should have only had one additional payment process for the last month of work completed. We have closed the client's file as requested and issued a refund for the additional payment that processed....