National Express, Inc.

Complaint: ***
I am rejecting this response because:
This product is very poorly madePlease see complaints on ***:
***
I wish I had known about how unreliable this product was before I ordered it
My main concern is that others considering this product need to be aware that this product and its support is not acceptableSincerely,
*** ***

Good morning Ms***
I have not received my product as yetI know the case is closed at this point But I would like to see if I could reopen it and receive a full refundThis company has not been honorable even if they do have an A rating from your companyI've waited at least a month for the product and still have not received itI ordered this last year in December and I feel that I have been more than patientI appreciate your timeSincerely
*** ***

Our records indicate that the following customer ordered the Xhose from our company from our website. Our website clearly states we have a day moneyback guarantee and a Lifetime replacement warranty. Our Lifetime replacement warranty clearly states the product needs to be returned
in order to receive a replacement. The customer has purchased this product in August and contacted us in May of for a refund/replacement. Since the customer refuses to return the product and we do stand behind our product we are refunding the customer in full for the amount of his purchasea refund will be processed immediately to his credit card

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, They never refunded the return shippingThe resolution is satisfactory to me
Sincerely,
*** ***

Our records indicate that the customer has ordered hoses and is having a problem with one of the hoses. This product does have a day warranty, we will contact customer via phone to resolve problem

I filed a complaint 6/1/and was assigned ID ***I asked the company to NOT cash the check that I sent and to
NOT send me a replacement hoseThey cashed my checkI will not accept any packages from this company. I did not know how to add this to my original complaintI do not want any replacement hoses and would like a refund of $
Thanks,
*** ***
-
I just saw on my bank statement that you cashed the check for that I asked you NOT to cash! I DO NOT want a replacement hose and requested a refund for my postage and purchase priceI will NOT accept any package from your companyYou now owe me a total of $Your product is defective and your advertising is fraudulent. You can send my REFUND to my address
*** ***

We have reached out to Mr***. We are unsure as to why he could not get in contact with us, since our information is on our website and our number is on his credit card statementMr*** purchased this product from us in January and was trying to get information on getting a
refund for this product. We have issued a refund for this product and resolved the issue with Mr***

The following customer contacted us regarding her order which was returned and refunded less the shipping and handling feesCustomer did contact us and informed us she will be sending returned receipt and proof of return for additional S&H refund. We have investigated this matter and
we did not receive the receipt, which we were waiting for, since the email went to the spam file. We have located Mr*** receipt and will be processing a refund for the S&H as well as a refund check for the return S&H per his receipt. We apologize for the inconvenience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
That credit card is having a change of service provider which will also change to a new card number close of business on 06/22/2014. So this credit needs to be processed by 06/21/2014. If you need documentation of this change from my Credit Union please let me know. I will not get my new card number until 06/23/
Sincerely,
*** ***

I appreciate getting my investment back, however they did not return my
shipping I did not agree to pay shipping charges for merchandise that does
not work I am asking you to fight for the return of the expensive shipping charges

Complaint:***
I am rejecting this response because: their information is inaccurateBig surprise thereI have their customer service card That specifically stated the following : IF WE DO NOT HEAR FROM YOU BY DECEMBER 17, YOUR ORDER WILL BE CANCELLED AND REFUNDED I NEVER CONTACTED THEM THE CARD WAS TO BE SENT BACK IF I WANTED THE ITEM THE NEXT WEEK THE PRODUCT GETS DELIVEREDI PUT BATTERIES IN ITIT DID NOT WORK I WOULD HAVE KEPT IT BUT IT DIDNT WORK AND I HAD TO PAY ANOTHER $and change to return somethingthat was defectiveI NEVER USED IT AS THEIR LETTER STATESMy concern was I did not contact them as per their instructions, they sent it anyway and I was charged the two $shipping and handling fee ($15.90).that I should not have been charged since it never should have been sentAnd when this item didn't work, that was enough for meThen they want to argue that I pay the shipping and handling no matter what plus more to ship back Outrageous.
Sincerely,*** ***

Revdex.com:
I have reviewed the
response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me; HOWEVER, the situation should have never manifested itself in the first place as they did not have permission to share my information in the first place
Sincerely,
Bentley Callahan

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHowever the small blade is the one I use the most and I do cut the veggies into thinner pieces for that bladeIt is not used for commercial use just for my person familywe eat lots of cut veggies in different saladsI love the product but it needs to be improved
Sincerely,
*** ***

Our records indicate that the following customer has purchased the *** from our website, which was shipped on 6/26/
All of our orders are sent with our return address on the package as well as our day moneyback guarantee form for customers to return product, we
show no record of this customer returning the product to us
Also our website does have and email address to which the customers can contact us. Also I am not sure of the time of day the customer tried contacting our company, but all of our customer services numbers given to customers by our website, their credit card company and our number listed on the customers's credit card statement, are numbers where there are live customer service representatives answering calls during business hours
Since this customer is stating the product is defective we have issued a full refund to the customers account for this merchandise

Our records indicate that the customer did purchase our product in April 2014. According to policy we have a day moneyback guarantee and this product has a one year replacement warranty. We offered to replace the product but the customer must return the product to us in order for
us to replace the product, which is in accordance to our replacement policy. We don't feel that this an unreasonable request since we previously replaced one of the two hoses in December without the customer having to return the product. Since the customer claims the product is defective and is unwilling to return the product we are issuing a refund/credit to the customer's credit card for the cost of the product in the amount of $

Our records indicate that the customer purchased the *** pro from our company which was shipped in August This product comes with a day money back guarantee as well as a lifetime warranty which includes a a shipping and handling charge for the replacement. The customer
returned a hose in and was a sent a replacement for the returned merchandise. The customer contacted us on 9/19/and was informed that the customer would need to return the product and pay the S&H charge for the replacement warranty since it was past the day moneyback guaranteeWe have noted this on her order. The customer returned the hose but not the shipping and handling charge.Since the customer has returned the product and is requesting a refund we are refunding customer for this product and it will be refunded back to her *** account which was billed. This refund takes about to days to appear on her credit card statement

These * *** Hoses are a rip offI have had to have at least replacement hoses and they are always bursting and getting me soaked Usually I call they send me a replacement now today I called and they said I have gone over my limit for replacements so how is that MY FAULT? They are supposed to come with a lifetime guarantee! I will tell all my friends not to purchase this product and am VERY DISAPPOINTED in the customer service you have to look all over the internet just to find a phone number for them It is like they are hiding the fact that they know it is a poor quality product and do not want you to be able to get a resolution They constantly either leak around the connector or they burst and sound like a shot gun went off my neighbors have witnessed this and ran over to see I was okay! Shame on you for making these hoses sound so easy to deal with Believe me I am going back to my rubber hose that has lasted me years and YEARS!

Revdex.com:
If National Express had taken the time to acknowledge the receipt of their product and their intent to refund the I would not have filed a complaint with the Revdex.com The fact I was told the exact opposite on the phone call to their customer support led me to this response It took awhile to research my master cards, but I finally found the refunds
I have reviewed the response made by the business in reference to complaint ID 10333656, and find that this resolution is satisfactory to me
Sincerely,
Robert Armstrong

Revdex.com:
Thank you very much!! I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

I went online to order a ***a pillow I came across *** I placed an order with my name, address and billing information I even received an email confirming my order I've been waiting for my pillows to arrive for weeks now I hadn't received an email that they were shipped so I contacted them through email I received short responses and they have no records of my order Great.....who did I give all my information to is what I would like to know