National Express, Inc.

Our records indicate that this customer ordered from our company and his order was shipped on 10/3/We have a day moneyback / replacement guarantee as well as a lifetime replacement warranty which the customer must return the product and pay the S&H fee for a free replacementThe
customer contacted us on April 7, at which time we advised him that he could following the warranty instructions for a replacementAs of date we have not received any returned merchandise from the customer for a refund nor replacement
Since customer satisfaction remains our priority we will refunding the customer for his order for his broken product

Our records indicate that this customer ordered the Xhose product in June 2013. This product has a day moneyback guarantee and lifetime replaceplacement warrantyOur records indicate the the customer returned two of the four hoses ordered in July Because it was past the
day moneyback guarantee a refund was not issued.The customer contacted us in August regarding his return and stated he returned hoses not two. Our records indicate we issued two refund for the return of the four hoses on
8/22/in the amounts of $and the second refund of $(since we had given the customer a $credit on his order in August because of the backorder delay)These refunds were issued to the his mastercard on 8/22/which he can verify with his credit card company. Since his account has been refunded we consider this matter resolved

Our records indicate that we received the customer's order on 1/10/which was shipped on 1/11/since the product was in stock Our records indicated that the customer contacted our customer service department on 1/12/to cancel the order, which had already been shipped and was in
route to the customer All of our products have a day money back guarantee, since we stand behind our products The customer can not open the package and refuse delivery on the product and give back to their US Postal Service to be returned to us for a full refundOnce we receive the product back, the customer will be refunded for his purchase

This customer purchased this product from *** *** * *** and not National Express, so the warranty on the product is only day warranty
There are two blades to this product and and the smaller blade requires the fruit or vegetable to be cut into much smaller pieces than the
larger blade. This product is not made for commercial use and some items are not recommended to be used with the smaller blade since harder vegetables cannot pass through the smaller blade
Since the customer did purchase through *** *** * *** and it was past the warranty the customer was instructed to return the product to them since this was the place of purchase
Since customer statisfaction remains our priority and we do stand behind our products we are sending a replacement blade at no charge to the customer at the address supplied

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Thank you for your assistance.
Sincerely, [redacted]

I need the customer's information, which is not provided to reply to this complaint.

All of our orders have a 90 day money back guarantee as well as a replacement warranty.  Our records indicate that  replacements was sent to the customer in July and August. Customer was informed he would have to return product in order to receive a refund even though it was past...

the 90 day guarantee. Our records indicate that issued a refund to Mr. [redacted]'s credit card on 12/2/2014 and we was a mailed a refund check for the return S&H on 12/8/2014.Since he has been refunded in full, we consider this matter resolved.

Customer is correct, we should have refunded the $21.90 S&H charges, which we have refunded today, please allow 1 to 3 days to go from our bank to your bank.
Thank you.

Complaint: [redacted]
I am rejecting this response because:
National Express stated that they had refunded $91.85 (for my original order), $10.95 (for my check that I asked them not to cash), and $12.35 (for my return postage for the defective hoses).  I received a credit to my credit card for $91.85 on 6-20-14. I received a check in the mail for $12.35 on 6-23-14. I have NOT received credit for the $10.95 for the check I asked them not to cash.
I will accept their  response to resolve this complaint as soon as I receive a credit for $10.95 as per their agreement.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]
It is true that I got all of that money back you mentioned in your rebuttal per your refund policy, but what I was "FLATLY" refused by your rep. M. [redacted] was the shipping cost of sending your junk back to you. Miss [redacted] was "extremely rude and desrepectfull"!! I feel I am owed that shipping cost in order to make us even, a total of $7.50. Doing business with your company has been nothing short of a "NIGHTMARE"!!!

Our records indicate that the customer has contacted us for return instructions and has returned their order.  We have received the merchandise at our warehouse on 9/10/2014 and have issued two
refunds for $99.90 for the merchandise and $29.85 for the s&H of this product. This...

customer has been refunded in full for their order.

customer can return product to:
xhose
[redacted]
[redacted]
attn: [redacted] for full refund.

Customer has been refunded on 6-18-2014 in full for this purchase, this customer has received his refund, so this matter should be resolved.

Our records indicate that the following customer purchased the blue Xhose from our company in June 2013.  This product has a 90 day moneyback guarantee and a one year replacement warranty.  The followingcustomer has contacted us on Dec 21, 2015 and was informed of our policy....

 The customer states the product should last over 90 days, which in fact he has had no problems with the product until 2 1/2 years later.
This product does not have a lifetime warranty.  
Since customer service remains our priority we are willing to send the customer a one-time replacement of the the one hose he purchased from our company to resolve this matter.

The following customer ordered the [redacted] from our website which states 2 to 6 weeks for deliver.  This product has been shipped and delivered to the customer on 6/20/2014
as per the tracking information.  Since the product has been delivered to the customer no refund is due and...

this matter is resolved.

Complaint: [redacted]
I am rejecting this response because:I think they're selling a faulty product and they don't want to stand behind it.  Every time you send back a hose that's faulty you have to pay the postage on it plus a remittance to get a new one.  This is a scam.  I have NEVER had one of their hoses last any amount of time to make it worth their cost.  I didn't expect a reasonable resolution to this complaint and I got what I expected.  I will do everything I can to let all my friends know how awful this product is.  
Sincerely,[redacted]

Our 800 number is on every customer's credit card statement as well as the customer can contact us via our website.  Our records indicate that this customer has contacted us on 4/21 and again on 4/24 regarding his purchase.  Mr. [redacted] requested replacements from our company which are...

being sent to him.

Ordered 2 mops on line 5-8-2016. Still don't have 7-12-2016. That is not my concern.
After order complete offered a BOGO. Immediately called customer service to change order. She did. "2 mops for $29.95". Called a few times since checking on progress. Today I got a "one mop to be shipped" notice. Called customer service. Told me I ordered 2 and cancelled one. No record of my call. Nothing they could do. Refuse order and re-order rather than good customer service of sending me the second one. I will refuse order and hopefully be able to get it removed from my credit card. Gonna by at local [redacted] for same price.

I was told by customer service that for ME to get a refund NOT A REPLACMENT for the two broken hoses I would need to return them. I had these hoses less the 3 week and they broke. I was charge 110 dollars for the 2 hoses that are defective and one hose holder .There warranty said that you have 90 days to return the protect. I want a refund of 110 .00 lars for the original purchase and a refund for 12. dollars for the shipping back to there warehouse in CT. The tracking # is [redacted] with [redacted] .
 
  
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.  I do have 2 hoses. They were used less than 10 times before bursting.  They should replace both. Have them send the replacement to my address they have on file 
Thanks for all your help.
Sincerely,
[redacted]