National Express, Inc.

Review: I purchased two of the expandable xhoses in April of this year after watching the commercial on TVThey were described as extremely durableI followed the instructions of emptying the hose and putting it away after each useAll of the hoses have blown upI called the company on 10/5/(this is after the last hose blow up during the weekend) to try to get a refund, but was told that they only offer a 90-day money back guaranteeI can understand that this is the case if a person only wants to return the product due to having changed their mindI believe that the company is selling a sub-standard product that doesn't stand up to what is promisedI feel I was deceived by advertisement by the company and that they promised more than they can deliverThey should refund me the money and stop selling the product until it is functional for use.Desired Settlement: Refund me the money and make consumers aware of the problem with the hoses blowing up
Business
Response:
National Express has a one year replacement warranty as well as a day money back guarantee on our Xhose Extreme productPer our advertisement the customer was informed they could return the product for a replacement since it was past the day moneyback guarantee which we stateWe are sorry the customer is not satisfied with our productSince customer service remains our priority we are refunding the customer for purchase amount of the product in the amount of $back to their credit card they used to purchase this product

Review: 3/5/2014 Ordered 2 50' expandable hoses.Order [redacted]Didn't receive them for 4 weeks.. Both hoses busted within two months. May 2014 Called [redacted] to report broken hoses, said they would ship 2 more. Received two weeks later, and they busted within a week! Called [redacted] again, they sent two more which began to leak, so I called [redacted] and they said they would issue a refund! The CSR told me I did not need to return them!! Waited months for refund which did not hit my [redacted] card. Finally, 10/19/14 I inquired about the refund and was told to return the two original hoses. 10/21/14: Returned via [redacted] tracker# [redacted], CSR said a refund request would be sent to their corporate office.12/2/2014, No refund and again told that corporate would be notified!Desired Settlement: Refund amount of $60.18the $57.85 original purchase price plus 14.33 cost to return item.

Business

Response:

All of our orders have a 90 day money back guarantee as well as a replacement warranty. Our records indicate that replacements was sent to the customer in July and August. Customer was informed he would have to return product in order to receive a refund even though it was past the 90 day guarantee. Our records indicate that issued a refund to Mr. [redacted]'s credit card on 12/2/2014 and we was a mailed a refund check for the return S&H on 12/8/2014.Since he has been refunded in full, we consider this matter resolved.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Thank you for your assistance.Sincerely,

Review: [redacted] pillow I purchased was supposed to be full sized as per the television ad and website, however upon receiving it, I was shocked to find it smaller than a travel pillow. It is a true misrepresentation as the ads show an adult woman laying on pillow and upon receiving it, it's the size for a child.Desired Settlement: I would like a full refund of my purchase price of $29.99(buy one get one free with payment of shipping and handling for both), plus 7.95x 2 = 45.89 plus my return shipping cost of 9.95 for a total of= $55.84

Business

Response:

National Express does not sell or distrubute this product in [redacted]. We only sell distribute this product in the United States.

Please contact the company whom this was purchased from.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: Hoses burst after one season. I purchased 4 hoses and within 2 months they burst. They replaced all hoses since it was under warranty. One year later the hoses have burst again and they will not refund my money since the warranty has expired. The hoses last for a very short time hence the 90 day warranty. these hoses are very expensive and do not last. They are misleading the public on this product.Desired Settlement: refund my total amount $79.85

Business

Response:

Our records indicate that this customer purchased the product and was shipped in June 2013. The customer returned the product and was issued a replacement in September 2013. We have not been contacted by the customer again until August 2014, in which the customer was informed that this product has a 90 day moneyback guarantee. The customer has not returned the replacements. Our [redacted] website clearly states that this product has a 90 day moneyback guarantee. Since we stand behind our products we are issuing a refund to the customer's card which was charged for the purchase price of the product in the amount of $59.95.

Review: I recently purchased the XHose Pro on 4/13/14. They offered a 90 day money back and a lifetime replacement warranty. I returned the entire order on 4/29/14 via UPS due to the following: I was so disappointed with this product. I purchased this item based on your online website and spent the extra money since the ad states that it is the "original hose" and that it has the best features, especially the solid brass fittings. I received the hoses and couldn't wait to use them. The first one I hooked up and followed the directions only to find that the hose leaked at the faucet and also at the head...water poured out from both sites. The next day I connected the second hose to use on my deck and experienced the same leak from both places...not as prolific as the first hose, but it leaks at both ends. On 4/29/14 I returned the items with a copy of my receipt (included in the package) via UPS. The total came to $14.56. I had read the complaints on Revdex.com and wanted to make sure I followed all the suggestions the company gave on how to receive a full refund on the products. My total expenditure for the hoses/nozzle attachment, including shipping and handling fees came to $61.75. I asked for a full refunded to include the shipping costs for original order ($61.75) and for the cost of my having to return these defective products ($14.56) giving me a grand total of $76.31. I did receive a refund from the company but only in the amount of $39.90 on 5/6/2014. I called today (5/20/2014) to inquire about the shortage and was told, I would not get my money back for the shipping charges on either end. The 90 day money back guarantee does not say less shipping charges.I strongly feel that a company should stand by their products and the consumer should not have to pay out of pocket when product is defective and have to go to so much trouble to get a refund. I am still owed a balance of $36.41 ($76.31 minus $39.90) and would like payment. Shipping Confirmation Order # [redacted].Desired Settlement: I feel it is only fair that I get back my shipping charges and would like the balance due in the amount of $36.41. ($76.31 minus $39.90) Thank you,

Business

Response:

Our records indicates that the following customer did order the Xhose from our company and was refunded according to our 90 Day Moneyback guarantee less the shipping and handling.

In this instance our customer service representive should have refunded the customer for her shipping and handling charges since the customer stated that product was defective.

We are issuing a credit back to her account for the S&H charges and we will be issuing a refund check for the return S&H for the inconvience.

Review: After over 5 weeks of having order some flexible hoses online from the website xhosepro.com I finally got tired of waiting (they never sent me a single update on the status of my order) as I never received the product. This morning, I sent an email to cancel the order. Literally, minutes after I sent that email (and to which their sole response was that I needed to call customer service), the vendor (under a completely different name... [redacted]) sent an authorization request for $89.75 to my credit card company ([redacted]) in an attempt to process the charge for a product I never received and I HAD JUST LITERALLY SENT A REQUEST TO CANCEL THE ORDER FOR!! I checked with [redacted] and they confirmed that the time stamp on the authorization request was AFTER I sent the email requesting the cancellation of the order and after they emailed me back asking me to call customer service. I find this practice to be completely unethical and believe other consumers should be made aware so they can stay away from a company that not only doesn't deliver a product after WEEKS of entering an order but will actually attempt to hit your credit card after you ask them to cancel the order.I have already notified [redacted], who has flagged the transaction so it is disputed and doesn't get paid if they even try to process it.

Product_Or_Service: XHOSE PRO (Expandable hose)

Order_Number: [redacted]

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: No settlement requested - for

I do not seek any settlement of any kind. I'm only filing this complaint to make other people aware of the unethical business practices from this vendor. I will ENSURE my credit card's fraud department deals with this vendor professionally so the charge never hits my credit card. WILL NEVER BUY FROM THIS COMPANY AND RECOMMEND OTHER CONSUMERS STAY AWAY FROM THEM AS WELL.

Business

Response:

Customer ordered the Xhose from our company from our website, which our website states 2 to 6 weeks for shipping. The customer had previously checked the status of their order the week before and the order had not been shipped yet. Customer emailed to cancel order, customer was instructed to contact our customer service department because the order had already shipped and order could not be canceled. The customer contacted our corporate office and refused to contact the customer service department regarding the matter. Customer insisted we cancel order. Customer was instructed to refuse delivery on order and also contact our customer service department. Customer has disputed the charge with his credit card company . Customer should refuse delivery on this order since customer does not want this merchandise.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: their response is quite simply a LIE. You can check the documentation I submitted with the complaint (every email exchange with the company) that very clearly shows that they a) never mentioned the product had been shipped already when I requested the cancelation and b) that the charge to my credit card as well as the shipping were both initiated immediately AFTER I requested the cancelation.

Review: ORDERED "DAP XHOSE-PRO" WITH BRASS FITTINGS, FOR OFFER MORE THAN A MONTH AGODIDN'T GET ITCALLED THEIR OFICE AND COMPLAINED AND WAS TOLD THAT THEY WERE SORRY AND WE WOULD HAVE IN A FEW DAYS AND THEY WOULD SEND AN ADDITIONAL PRODUCT AT NO CHARGEAFTER 8-DAYS MY WIFE ORDERED IT YESTERDAY ON THEIR WEBSITE WWW.XHOSE.COM AND ORDERED AGAIN.($29.??+ S&H).PAID WITH CREDIT CARDDID NOT GET CONFIRMATION AND WONDEREDJUST CALLED THEM AND TWO PEOPLE TOLD ME THEY CAN'T HELP AND JUST SAW "PENDING" ENTRY ON MY ONLINE BANK STATEMENTDON'T KNOW IF IT'S THE 1ST OR YESTERDAYS' ORDER.THE WOMAN WHO CLAIMED TO BE THE MAMAGER TOLD ME I CAN CALL BACK END OF TODAY AND HUNG UP ON ME
Product_Or_Service: DAP XHOSE-PRO with brass fittings
Order_Number: never got confirmati
Account_Number: n/a
Desired Settlement: DesiredSettlementID: Replacement
WANT MY STUFF IMMEDIATLYOR MY MONEY BACK.PUBLIC SHOULD KNOW.they promised days ago we would get priority shipping..2-daysthe person at DAP SAID THEY WOULD INCLUDE A FREE "SEALANT FOR THE "INCONVIENYANCE".JUST WAS TOLD BY THEM I CAN CALL BACK BUT I'D BE WASTING MY TIME
Business
Response:
Business Response /* (1000, 8, 2013/06/26) */
This customer has spoken to several people/companies regarding his orderWe spoke to him again todayHis order has been received and his order has been corrected to the quantity he wants to receiveHe was also informed that his order for the foot buy one get one is on backorder and will ship when the merchandise has arrivedAfter speaking with the customer, it seems as this issue has been resolved

Review: I order a 50' Xhose Pro with a BOGO free offer if you paid additional shipping charges which I did. My total Invoice was $69.85. Received on 9/17/13 first use was on 9/22/13 right out package of the one hose worked and the valve would not completely shut off so a major leaking issue. After several hours of phone calls to finally reach a human representative I was told to follow the directions on the warranty information that was included. I was upset "stating I would like a replacement and a prepaid label since it is brand new. I should not have to pay for shipping on a product that was defective. After asking via email for it to go to the corporate office, someone responded in a email that a replacement hose has been issued. Do not send back the defective hose. I spoke to [redacted] employee ID [redacted]. Well at that point I thought okay it has been handled. Well the replacement hose that was sent was used twice and popped. So now I am back to the 2 originals. They were stored in a 5 gallon bucket inside over the winter. First use of this year another one popped. So again I am on the phone for hours trying to reach some one. Unfortunately I had a representative that was full of arrogance & stating policy. No REGARD to how you feel or how displeased you are with the product. I ask to speak to a supervisor and then he told I am one. At this point I have become angry and I told him he did his job poorly. He told me to pay shipping there and send a check to pay for shipping back to me. I told him he was CRAZY if he thought I would pay shipping charges to send and receive 2 broken hoses I would not pay anything else for their piece of [redacted] (I did cuss and not use that word) I told him I would get with my credit card company. He said go ahead that won't work your over 90 days. Then I mentioned the Revdex.com he said go ahead. I have also call DAP and haven't received a return call after leaving a voice mail with customer service & marketing. VERY POOR COMPANY & VERY POOR QUALITY CONTROL & VERY POOR PRODUCT.Desired Settlement: I do have copies of my emails & my receipt of order. I believe the order or transaction number to my [redacted] was [redacted] on 08/15/2013 07:21:07amI would like a full refund & to have no further connection with this company or it's representatives. I have no working hoses. Went to Walmart & paid $19.88 for the competition green hose 50' & I have a green 25' hose for 3 years without any problems, bought the XhosePro for the length I needed.Thank you [redacted]

Business

Response:

Our records indicate that the customer ordered the product from us in September 2013 and we issued a replacement in October 2013. Our policy states we have a 90 day money back guarantee and a Lifetime replacement warranty and the product needs to be returned. Since the customer has already received a replacement without having to return the product as a courtesy to the customer, the customer was informed both last year and again this year that she would have to return the product for a refund. Per notes in the customer's order the customer became personally insulting and using inappropriate language to our representatives when contacting our customer service. Our policy has clearly been explained to the customer.

Since we stand behind our product, we are refunding the following customer in full for her order, which will be refunded back to her credit card.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

That credit card is having a change of service provider which will also change to a new card number close of business on 06/22/2014. So this credit needs to be processed by 06/21/2014. If you need documentation of this change from my Credit Union please let me know. I will not get my new card number until 06/23/2014.

Sincerely,

Review: I placed my order with National Express after seeing a television advertisement for a buy one get one with additional shipping cost on a pedicure machineI was also led to believe the same when placing my orderI received my package today and only had one in the packageI called to get information on the additional oneI was told I was wrong about the buy one get one free and the customer service rep argued with meI called back to speak to another representative, and was transferred to a supervisor Both were rude and unhelpfulThey also told me I was wrong about what I was toldThey refuse to send me a call tag to pick up the productThey want me to pay an additional cost to send this backI will notI was misrepresentedThis is fraudulent.Desired Settlement: I want the entire purchase amount, including shipping refunded to meI will send product back with a call tag
Business
Response:
Our records indicate that customer ordered the [redacted] from our commercial in April Our records indicate the customer ordered the [redacted] for $plus $shipping and handling along with the bonus offer for addtional pack of roller for free plus $shipping and handling and moisturizer for $plus $S&H for a total of $The customer contacted us several times on 5-12-regarding her charges which were explained to herShe was informed that this commercial was not a buy one get one offerThis offer was a buy one get an additional pack of roller for free plus shipping and handling, which is also stated on our website [redacted]The customer was not happy with this explanation and was informed she could return the product for a refund according to our day moneyback guaranteeThe customer was not satisfied and used foul language and hung up on our customer service representativeThe customer called back two more time using bad languange and threating to dispute charge and contact the Revdex.com.There are similar products out there that we beleive the customer may have been confused with or confused on what the free item wasOur product does not have the buy one get one offer it does have the buy one get additional rollers offer.The customer was billed and shipped for what the customer ordered.Since customer satisifaction remains our priority we are issuing a call tag for this product to be picked up from the customer and returned to usAs soon as the merchandise has been received back we will refund the customer in full for this order

Review: Spent $91.85 on 2 hoses from this firm. Using the hoses, per the instructions sent with them, both hoses blew apart within 30 days. I called and they sent me 2 more hoses. These 2 also blew apart within 30 days. I then gave up because their product is obviously no good.

Anyone considering [redacted] should not buy it. It looks great but fails very soon after you start using it.

Business

Response:

Our records indicate that the customer purchased two hoses from our company in June 2014. We sent one replacement hose in July and the 2nd in August 2014 at no charge. The Customer states the hoses broke within 30 days but we have not been contacted by the customer until now regarding the replacements not working. National Express stands behinds our products and will issue a refund or replacement on this product. As of today we do not show that the customer has returned any products to us for a refund or exchange. In order for us to replace or refund the customer's order the customer must return the product to us at: [redacted] - [redacted]

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Review: We ordered the buy one get one free 75foot hose and 25 foot hose with a nosel and hook. We received only one of each hose and there is no information to be found on how to contact this company. There was no invoice or packing slip. I am afraid to return to sender that we might not get our money back to the sum of 103 dollars and some change. We have not been able to test the product due to freezing conditions in our country.Frustrated and ticked off. Please advise on what we should do.Desired Settlement: We would like a refund since we did not receive all the products that were ordered.

Business

Response:

Our records indicate that we received the customer's order and it was shipped on 12-2-2013. The customer can contact our customer service department at [redacted] ext * regarding the items ordered or they can refused delivery on the order and have the product returned to us for a refund, once received back. This order has a 90 day moneyback guarantee.

Thank you.

Review: My husband is disabled, loves to assist me outside. When he saw the ads on television for the [redacted],its ability to rewind itself, lightweight and promised durability, extended use and functionality, I wanted to get it for him as a Fathers Day present. Ordered the 25' set BOGO and it was too short-caused water to spray on my husbands' power chair as he watered. Re-ordered the 50' set BOGO, returned the other (special trip to PO, with added expense to home already burdened with 11 year old medical expenses). New set was ordered on June 13, [redacted], at 11:59 am, was told it would be shipped and received within 7-10 days, I would be given a tracking number, no contact was made, I called again on the 24th, was told by [redacted]- 6:24 pm- it had been shipped. Being skeptical, I called on July 1, to check on the order, was told it should be delivered by Thurs. July 3rd. Much to my surprise and my husbands; joy, the hoses' arrived with our mail. It is VERY dry in North Carolina, so I opened the plastic bag (only shipped in same), removed the hose and when I tried to connect it to the faucet-the brass female fitting was damaged and would not screw in at all. Since I have two hose, I thought I would see if I could connect the damaged area to the other hose and use the second hose female end to attach to the faucet. This connection only caused much leakage of water and was very unsatisfactory. I called National Express and spoke with [redacted], 11;53 am, 7/1/14, she was abrupt and stated the hose were NEVER meant to be connected (one with another) as they would explode. This is NOT expressed in your commercials and I do not understand the reasoning behind her comment. A bit of false advertising, or lack of same, this issue was not covered and I feel is and should be demonstrated to cover all needed practical uses. We are very displeased with your product, I cannot state how misled we have been and the way your product "built up" to be so helpful to we who work outdoors, is just the contrary.!!Desired Settlement: 2-50' hose--49.95, shipping and handling 19.90-- total 69.85. Requesting total refund as product was stated to be damage resistant (brass fittings) and for untold time in correspondence, trips to Post Office, funds to return both orders and the pressure and unhappiness brought to a man who is disabled with two strokes expecting a nationally advertised product to be adequate in its presentation. I have lost a great deal of confidence in the advertising system when a hose can be misrepresented.

Business

Response:

Our records indicate that the customer did order the product from our company and did return the 25 foot an did re-order the 50 foot.

As for the product exploded if you put two together, is incorrect. We do not know why our customer service representative would give out that information since it is not true.

You can connect two Xhoses together, we do not recommend more than two at a time, because the more you connect together it may cause a drop in water pressure which will the hoses will not expand because there is not enough water pressure, which is the complete opposite of the information given to the customer. We are checking into this claim so that our customer service representives are giving out the correct information.

The customer has returned the product to us and has been refunded in two separate refunds one for the product and the second for the shipping and handling charges.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

[redacted] Thank you!! I received one credit, waiting on the other S/H.

Review: I order (2) "Xhoses" and within 3 months both of them sprung leaks making them unusable (a "blow out"). The company did replace one of the hoses, which blew out within a month or so. This product is defective and misleading and should be removed from the market until the company produces a more durable hose.

Product_Or_Service: xhose

Desired Settlement: DesiredSettlementID: Refund

Simply a return of my money.

Business

Response:

Business Response /* (1000, 5, 2013/06/26) */

The following customer has contacted us regarding one of the hoses being defective which we did replace back in April. She has not contacted us regarding any further issues with this product. We stand behind our product and do offer a moneyback guarantee, therefore we are refunding the following customer for her orders of this product.

Review: I purchased two hoses on the [redacted] pro website 5/30/2014 and received them a few weeks later. I followed all the manufacturer's instructions on proper use and storage of the hoses. I used the hoses a total of 5 times to water my garden. On July 15, I was using one of the hoses and the hose burst, causing the metal end piece to separate. The website on which I purchased the hoses promises a 90 day money back guarantee. The only contact information for returns is a phone number which I have called numerous time. Each time the phone rings and rings and is never answered. I have searched the website for another way to contact this company regarding returns and have found none.Desired Settlement: Since I followed all of the manufacturer's directions regarding use, care and storage of the hose, and am within the 90 day period specified on the website, I would like my purchase price of $47.85 refunded to me.

Business

Response:

Our records indicate that this customer has contacted our customer service department in July and was given the return instructions for his merchandise. Merchandise has been received and refund has been issued to the customers credit card for the returned merchandise. Since this customer has been issued two refunds for the $29.95 and $17.90 for a total of $47.85 we consider this matter resolved.

Review: ordered pillows in november of 2012. I havent had them long. the beads are coming out. very dangerous I could swallow, or my 4 yr old nephew. they shouldnt be falling apart already. im disabled in wheelchair ,only thing that helps.

Product_Or_Service: 2 sobakawa pillowa

Order_Number: [redacted]Desired Settlement: DesiredSettlementID: Replacement

please have compassion and replace my pillows. they are obviously faulty.

Business

Response:

This product is a pillow which has a covering and also a pillow case is sent with this item that must be used with this product. Beads should not be coming out of this product unless the original pillow and pillowcase are damaged or the original pillowcase is not being used with this product. Since this product is past the 90 day moneyback guarantee the customer can return this product to us for replacement at Sobokawa pillow [redacted]

Review: Guaranteed for life. I returned one (leaking hose) of the two I received and got a replacement, they did not require shipping and handling. Then I returned the second hose as it started leaking and never heard from them again. Have [redacted] tracking that they received the return on September 26, 2014. No replacement received. When I did call to get a return authorization before sending the second hose back, a rude customer service rep said I need to send shipping with the return. I explained they didn't require that on the first replacement and that no where in writing was this stipulated. I asked her to send this written shipping return to me and never got anything my mail or email.Return sent to [redacted], Wallingford, CT [redacted]Therefore, am contacting Revdex.com to either get me the second replacement hose or prefer a refund for the hose since they don't appear to last very long at all plus my shipping spent of $6.35 to send it back to them. Although my order is dated June 2013, I didn't received original order until Sept 2013 (backordered) and then only got to use this summer (2014). Attached original online order and return postage receipt and confirmed delivery to [redacted]Desired Settlement: Therefore, am contacting Revdex.com to either get me the second replacement hose or prefer a refund for the hose plus my return shipping to them of $6.35. Thank you for any help you can provide to resolve this problem. I see online that I am not the only one that has had with problem.

Business

Response:

Our records indicate that the customer purchased the [redacted] pro from our company which was shipped in August 2013. This product comes with a 90 day money back guarantee as well as a lifetime warranty which includes a a shipping and handling charge for the replacement. The customer returned a hose in 2014 and was a sent a replacement for the returned merchandise. The customer contacted us on 9/19/2014 and was informed that the customer would need to return the product and pay the S&H charge for the replacement warranty since it was past the 90 day moneyback guarantee. We have noted this on her order. The customer returned the hose but not the shipping and handling charge.Since the customer has returned the product and is requesting a refund we are refunding customer for this product and it will be refunded back to her [redacted] account which was billed. This refund takes about 2 to 4 days to appear on her credit card statement.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

I went online to order a [redacted]a pillow. I came across [redacted]. I placed an order with my name, address and billing information. I even received an email confirming my order. I've been waiting for my pillows to arrive for weeks now. I hadn't received an email that they were shipped so I contacted them through email. I received short responses and they have no records of my order. Great.....who did I give all my information to is what I would like to know.

Review: I brought the XHose product in December 29, 2013 $69.95 by calling the 800 number as advertised on television and received the product in the mail, but there were no order number. The product broke immediately and when I tried to call and send them an e-mail regarding the product, they responded on January 20, 2014 via e-mail by saying that they could not find my order number and I responded back on January 27th, 2014 and February 4, 2014 and they have not have not responded since.I want my money refunded, but cannot contact them and they do not respond. Their e-mail address is [redacted]Desired Settlement: I want a complete refund of my $69.95 money that I paid to them.

Business

Response:

We have reached out to Mr. [redacted]. We are unsure as to why he could not get in contact with us, since our information is on our website and our 800 number is on his credit card statement. Mr. [redacted] purchased this product from us in January and was trying to get information on getting a refund for this product. We have issued a refund for this product and resolved the issue with Mr. [redacted].

Review: Purchase of product did not involve giving direct or indirect permission to vendor to make solicitation calls or permission to give/sell personal information for the purpose of making solicitation calls regarding other products or services.Desired Settlement: Stop attempting to contact me.

Business

Response:

We were able to look up the customers information from the order number given. On March 11, 2015 this customer was removed from our mailing lists and should no longer be receiving offers from any of our affiliates.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me; HOWEVER, the situation should have never manifested itself in the first place as they did not have permission to share my information in the first place.

Sincerely,

Bentley Callahan

Review: The complaint is for XHoseProduct defective
I bought a hose from XHose, that after a few uses, it got a hole on itWhen you go to their Web site they mentioned National Express as the company to get the refundNo telephone number to callI just saw a lot of complaints on the Web site about this productI would like my money backI need help with this problemThanksDesired Settlement: I want my money backI have the receipt of the purchase if you need it
Business
Response:
Business Response /* (1000, 5, 2013/05/24) */
Our records indicate that the following customer ordered the the Xhose from us in October The customer has the receipt for this but has not contacted us regarding a replacementOur customer service number which iss also on her credit card statement nor has she returned the product for a replacementOur company does have a day money back guarantee on all our productsIt seems that the guarantee has expiredSince customer service remains our priority, we will be refunding the customer for the hose of $
Consumer Response /* (-5, 8, 2013/05/31) */
Before I contacted Revdex.com, I tried to call themI went to their Web site page (where I bought the Xhose) and they DON'T have a telephone number thereThe company is going to credit my credit card? I would like to knowI accepted the response from the businessThanks!