National Express, Inc.

Review: Returned two hoses and completed the form which was enclosed with original mailing and returned with the hoses that product was defective and I requested a credit/refund. This form was included with the return of the two hoses. Rather than a refund I received two more hoses and Customer Service told me I didn't indicate wanting credit. Explained I had a copy and did not want to pay to ship the hoses back again. Company sent [redacted] box for return which were returned July 3, 2014. The end of July I had to call company again and ask them why card not credited. Said it would be done in 3-5 days; called again today 8-19-14 and they said I just called last week and it would still be 3-5 days to credit my credit card.Desired Settlement: Refund the cost of returned hose; half the original shipping costs (totaled 63.70) and the $17.35 cost to return the hoses the first time which was back in March 2014.Website fails to list a proper customer service number which should be listed.The return form I originally enclosed with defective hoses states, " 90-Day Money Back Guarantee.' which this company makes difficult to receive without several calls. Thank you

Business

Response:

Our records indicate that this customer returned the product and a replacement was issued to the customer. Our records indicate that the replacements have been returned to our company and the customer was issued a refund on 8/11/2014 to the card members account for the amount of $139.90 for the cost of those hoses returned. The 3 to 5 days is the amount of time for the credit to show up on the cardmembers account. The credit has been issued and should already appear on the cardmembers [redacted] account, which the cardmember can verify with their credit card company. Per our 90 day moneyback guarantee, we do not refund shipping and handling charges. Since the cardmember states the product she received was defective we are crediting her account for the $43.60 for the hoses as well as the $17.35 return shipping for these hoses today.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: the advertisement says buy one get another for just s&h so I did what they sent me was one new xhosepro with brass fittings and one original xhose with plastic fittings. they advertise the xhosepro is new and improved so I called them and asked that they send me a new exhosepro and a return envelope so I could send the xhose back. they said no, that this is what I ordered. I say this is bait bait and switch.

Product_Or_Service: 12-24-2013

Order_Number: [redacted]Desired Settlement: DesiredSettlementID: Replacement

send me a xhosepro and a return envelope and I will send the xhose back.

Consumer

Response:

thank you for all the help, they called 2 days ago and said they would send me the right hose and I could keep the wrong one, I was going to wait until I got them but your e-mail said let you know as soon as there is a resolution.. it could not have concluded any better. thanks again [redacted]

Review: I purchased 2 sets of [redacted] Multi Purpose Silicone Lids and the lids do not create an air tight lid or even cling to any bowl, pot or cup!! I know they offer a 90- Day money back guarantee, I would have to pay for shipping and I feel since they misrepresented the product, I should not have to pay to return! How can you put something on the market and make false claims??Desired Settlement: To have this purchase removed off my credit card and if they want the product back, they should pay the shipping cost. I am sure I am not the only person to buy this misrepresented product, but many will just let it slide since it is not that much money, but to me it's the principle of the matter!!

Business

Response:

We are sorry that this customer is not happy with this product. We offer a 90 day moneyback guarantee on all of our products. Although we are not sure why the customer is having a problem with this product, since this product even sticks and picks up the box it comes in.Since we do offer a 90 day moneyback guarantee, we are issuing a call tag for this merchanise to be picked up from the customer for a refund and alsoto see what is the problem with the 2 items the cusotmer received.Once the product is received back we will issue a full refund to the customer.

Review: the hose(2) cost around 50 bucks plus shipping. the thing is a piece of junk, it started leaking after using only a few times. the phone number to the location has been disconnected. no new number was posted. it was as if sell as many to the is and get out of dodge before they can complain. the hose is the blue one. the green one is also a piece of junk. no wonder, they were made in china......

Product_Or_Service: 25and50 ft. hose

Desired Settlement: DesiredSettlementID: No settlement requested - for

just to inform what the american people get for their hard earned money.

Business

Response:

Business Response /* (1000, 19, 2013/05/24) */

Our records indicate that the following customer has ordered the blue Xhose from our company. The customer's complaint is that he cannot get a hold of our company, our information is on our website as well as his credit card statement. As for the green hose, our company does not sell this product but another company does. As for our Xhose the customer states that the product was leaking. It seems that this unit he received may have been defective or had a problem with it, since the customer is unhappy with our product, we are refunding his credit card for the Xhose he purchased from our company in the amount of $58.90 which he has paid. Please allow 2 to 5 days for the credit to appear on his statement.

Review: I bought the [redacted] in OctoberBy Mid January beginning of February the small blade fell apart and cut me big time while using itAfter speaking to the rude person in customer service at [redacted] company I went to [redacted] and they gladly replaced the entire [redacted]Now it is June and as of two weeks ago the blade is falling apart againSo my son has gladly given me his small blade to use in the mean timeI do like the product as it does work well for about the first days and then falls apart from using itIt is a product I use about every other day, but that's what it is made for.Desired Settlement: I would like them to replace the blade for freeAnd if they would like I can send back the one that has died, but they will need to pay the shippingMaybe if they actually analyze the broken one they can make a better product
Business
Response:
This customer purchased this product from [redacted] and not National Express, so the warranty on the product is only day warranty
There are two blades to this product and and the smaller blade requires the fruit or vegetable to be cut into much smaller pieces than the larger bladeThis product is not made for commercial use and some items are not recommended to be used with the smaller blade since harder vegetables cannot pass through the smaller blade
Since the customer did purchase through [redacted] and it was past the warranty the customer was instructed to return the product to them since this was the place of purchase
Since customer statisfaction remains our priority and we do stand behind our products we are sending a replacement blade at no charge to the customer at the address supplied
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me
However the small blade is the one I use the most and I do cut the veggies into thinner pieces for that bladeIt is not used for commercial use just for my person familywe eat lots of cut veggies in different saladsI love the product but it needs to be improved

Review: I ordered a [redacted] cloud pillow form an advertisement featuring two pillows for the price of $19.99 and a pillow case thrown in. I ordered and ordered an additional pillow and included the tax and sent in the check. The check was cashed in December but as of date I have received no pillows, pillowcases, or my check returned. I go online to find out what happened and I was not given a number to track my order. I found a website with others who had a similar experience and a gentleman posted another number that is to get the consumer directly to the manufacturer but the number (###-###-####-Florida number) does not work. May I please request assistance first and secondly that the rating be changed to an F rating. I trusted this company because of the A+ rating you gave them and I find that I am not the only person that did so based on your rating.Desired Settlement: I would appreciate my order or my full refund please and an apology for negligence.

Business

Response:

We spoke to the customer. The customer ordered by check and the customer's old address was on the check. The product was shipped to the old address and returned to us as undeliverable. A refund was sent but because the address was incorrect that would be returned as well. Spoke to customer and re-shipping order to current address per customers request.

Consumer

Response:

Good morning Ms. [redacted]

I have not received my product as yet. I know the case is closed at this point But I would like to see if I could reopen it and receive a full refund. This company has not been honorable even if they do have an A rating from your company. I've waited at least a month for the product and still have not received it. I ordered this last year in December and I feel that I have been more than patient. I appreciate your time. Sincerely

Business

Response:

We re-shipped the order to the customer. Unfortunately, we did not put in new address so order was re-shipped to old address. We have reshipped order today to new address of [redacted].

This was sent 3 day delivery to arrive friday. UPS tracking number: [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me if indeed this is true. What day was the shipment made please? When should I expect the delivery?

Sincerely,

Review: I bought two of the black X Hose Pros,so I could get all the way around my house when I pressure wash every spring.The first time I ever used it was to wash my truck.I hooked up just one of the hoses because my concrete driveway is close to the water outlet by the house.about minutes into washing my truck I herd this loud pop.I look down to see this blue baloon looking thing swelling out from where the black cover blew,that lasted about seconds then the baloon burst and I was wetter than the truck.I disconnected the hose,got the second one out of the plastic bag and hooked it up and within minutes I herd another pop and there was water spraying out of the split in the second hose.I had almost got rid of my old hose when I got the new X-Hose,I sure am glad I didnt cause Ihad to break it out just to finish washing my truck.Like I said,this was on smooth concrete.When I called the company they said they would replace the blown hoses but I would have to pay almost dollors per hose for S/H.I wouldnt pay dollors for a bucket of hoses that last about minutes per use before they burst.I think they have a heck of a racket going.You buy the hoses then pay them more than the hose is worth for S/HI just want my money back,and I will stick to the old rubber,roll up hoses.It would be great if it was as good as they advertise it to be,but two brand new hoses and all I got was soaking wet and half atruck washed.Desired Settlement: Give me my money back!!
Business
Response:
Our records indicate that this customer ordered from our company and his order was shipped on 10/3/We have a day moneyback / replacement guarantee as well as a lifetime replacement warranty which the customer must return the product and pay the S&H fee for a free replacementThe customer contacted us on April 7, at which time we advised him that he could following the warranty instructions for a replacementAs of date we have not received any returned merchandise from the customer for a refund nor replacement
Since customer satisfaction remains our priority we will refunding the customer for his order for his broken product

Review: I ordered two 75' [redacted]es from National Online. Both hoses burst upon initial use. After the first home burst, I called customer service and was told they would send a replacement and that I did not need to return the burst hose. After the second hose burst, I called again, on June 23, 2014 requesting a refund for $91.85, the full cost of the hoses. I was then told I would need to return the hoses, except that I had discarded them in the trash based on my first call. The only offer from National Online was to send me replacement hoses. Further research reveals that the [redacted]e product is faulty and bursts for most customers, yet they continue to sell the product. My request is for a full refund of $91.85.Desired Settlement: $69.95 cost, plus $21.90 shipping, for a total refund of $91.85

Business

Response:

The customer contacted us because of the defective 1st hose which he requested a replacement. Our records indicate that we sent to the customer in the meantime the customer called for a refund.

The customer could have returned the 2nd hose to receive his refund for his order. It looks like a mistake our end that we should have informed the customer to refuse delivery on the replacements and account refunded. Our records indicate that the replacements were delivered on 7/10/2014 and not refused.

Since customer satisfaction remains our prority we are issuing a full refund to the customer since we stand behind our products.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: I should have had my product early to mid August.I have emailed '[email protected]' and I have called [redacted] and [redacted]. The first number is nothing but a survey that refers you to other companies such as insurance. The second number is a recording saying to call the first number.The order dated 15 July says to allow 4-6 weeks. I have emailed and it is deleted marked not read. I use [redacted] with delivery confirmation and read receipt turned on.I am trying to find out where my order is that was placed 15 July 2013. The product is the XHOSE PRO. On the email receipt it says "Thank you for your order. If you have questions regarding your order or would like to find its status, please visit www.[redacted].com or call [redacted] Please allow up to 24 hours for your order to be entered into our system."__________________________________________________Order SummaryConfirmation #: [redacted] Order #: [redacted]Order Date: 07/15/13 Payment information[redacted]Sold to Address[redacted] KS [redacted]Item #Item DescriptionQTYPriceP & HStatusNotes90MBG 90 DAY MONEY BACK GUARANTEE 1 $0.00 0.00 In ProcessPlease allow 2 to 3 weeks for delivery.XHOSE25PROBG XHOSE PRO 25 FT+BONUS 25 FT 1 $29.95 15.90 In ProcessPlease allow 2 to 3 weeks for delivery.Product Total: $29.95Tax: $0.00P & H: $15.90Total: $45.85

Product_Or_Service: 2 - DAP XHOSE Pro

Order_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

I want the products as ordered. They company needs to provide a real phone number with a person that you can actually talk to. It is completely automated and when the selection you desire "live person" not a recording. The website advertise the product as "$29.95 plus $8.95 s/h - For every one 25' XHOSE Pro you order, you will receive two!" Does not contain a phone number. The confirmation email provides a link to check the order status.I should have had my order two week ago.

Business

Response:

Our advertisement states orders are shipped within 2 to 6 weeks. Our records indicate that we received Mr. [redacted] order on 8/15/13 and his order was shipped on 8/30/13 which is the 2 to 6 weeks. We have also mailed him a backorder notice letting him know of the delay in his order. He has also checked our customer status website which gives an update on your order from the date you check your order online. Our [redacted] and [redacted] both have live operators at both phone numbers if you contact us monday through friday between 9:00am and 5:00pm EST, if you contact us after hours you will get a recording which Mr. [redacted] received. Our records indicate that Mr. [redacted] has been checking the status of his order online, as well as us sending him a backorder notification and also he contacted us on 8/28/13 and spoke to a live cusotmer service representative for the status of his order. His order has been shipped today 8/30/13 and is on its way to him.

Consumer

Response:

(The consumer indicated he/she DID NOT ACCEPT the response from the business.)

Apparently they do not keep good records. I ordered on July 14, 2013 and it was processed on July 15th NOT August 15 as they claim... See the attached Case Reviewed by Revdex.com - AB (08/27/2013)

Also my calls were between 9:00am and 5:00pm EST.

Also emailed and received a deleted not read receipt.

Never received backorder notification.

I have NEVER spoken to a live cusotmer service representative.

Order has been shipped 8/30/13 because I contacted Revdex.com.

STILL WAITING ON ORDER

No settlement offered....

Business

Response:

I have spoken to this customer today, Customer confirms he has received his order and issue is resolved.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is excepted but it took two separate shipments. The hose is a junk product as the first broke within 10 minutes of use.

Sincerely,

Review: We purchased [redacted] at a price of 69.85 for two 50 foot hoses on Sept 8, 2013. We put these hoses in storage until spring. Therefore, we are not eligible for the 90 day return policy. We used the hose one time and heard a very loud explosion that sounded like a gunshot. Hurt my ears! The hose exploded. We do not want to return for another hose that is bad quality and possibly harmful. We do not feel we should have to pay shipping back and forth on a product that we have now looked into and has a very bad reputation. This would be throwing more good money away. Because we have used just one time, we would appreciate a full refund. This company has no customer service.Desired Settlement: We are asking for a refund of 69.85.

Business

Response:

We spoke to customer, customer requested refund for defective/damaged product. We have resolved this matter with the customer, per customers request we have refunded the customer's order.

Review: I ordered three of their hoses, when I received them one has a leak, I removed a sheet of paper from the box they were shipped in. It is their Life Time Guarantee. Well, if I want to return it, I have to pay the S&H to return it plus pay the S&H for the replacement.Is this good business ???[redacted]Desired Settlement: Cost of the third fifty foot hose, & the S&H for it.

Business

Response:

Our records indicate that the customer has ordered 3 hoses and is having a problem with one of the hoses. This product does have a 90 day warranty, we will contact customer via phone to resolve problem.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: Deceptive website and unfilled order

On 06/16/13 I visited a website prominently showing the logo of [redacted] Products, Inc. and advertising the sale of the Xhose Pro. Based largely on the [redacted] name, I placed an online order. The website said to "allow 2-3 weeks for delivery." After placing the order, I checked my email for a confirmation but there wasn't one so I rechecked the site, verified that my order was confirmed and got the order number.

After watching my email for 20 days with no response of any kind, I went to the website of [redacted] Products, Inc. and discovered that the Xhose is not listed as a product of their company. I found the original site and was able to locate my order confirmation which contained no information beyond what was there originally.

After some searching, I found an email address for [redacted]@nationalexpresstv.com which I used on 7/5 to send a request for the status of my order. On 7/6 I received a return email from [redacted]@aol.com telling me to call an 800 number which I did.

When I reached a customer service rep and repeated my question her response was, "Yeah, those are on back-order." When said it would have been nice to have been notified so I could have purchased an alternate present her response was, "Uh, sorry. Is there anything else?" I asked how long it would be before they would be shipped and she said maybe 2 to 3 weeks. I asked if I was just supposed to wait another 3 weeks and then do this again and she said I could call in a week if I wanted to.Desired Settlement: I realize that National Express TV cannot ship what they do not have but I'm filing this complaint for three reasons. First, I'd like to know that the hose I ordered is really a [redacted] product since it's not listed as such on that company's site. Second, I'm angry that I've seen TV commercials within the last week where National Express is continuing to offer the Xhose for sale when they don't have any available and, third, the totally slipshod manner in which they've handled my order so far gives me no confidence at all that it ever will be filled.

Business

Response:

Consumer Response /* (3000, 10, 2013/07/30) */

I have received a post card from National Express, PO [redacted] Wallingford, CT XXXXX, saying that they expect to ship my order by August 13th and offering me the option to cancel it if I wish. It doesn't address my question as to whether or not the product comes from DAP Products, Inc.

I intend to leave the order active to see if it arrives as promised.

Review: Bought 2 "[redacted]" both went bad.Started leaking we called National Express to ask for a refund.They first stated that if we return the hoses (at our expense) wewould receive the refund.When we called back to get a return number we were told that we were noteligible for a refund because our warranty was for 90 days. We told them that how did we know that the hoses would start leaking after the warranty expired.Bad company to do business with. They should be shut down. They obviously workon the edge of the law.Rgds[redacted]Desired Settlement: We want a refund fr $69.85.

Business

Response:

Our records indicate that the following customer a total of two hoses which were shipped on January 2014. Our records indicate the customer contacted us in June regarding a problem with the hoses.

We offer a 90 day moneyback guarantee with the product. The customer was informed if they would like a refund even though it was past the 90 day guarantee that they would have to return the product and a refund would be issued. The customer was also offered free replacements without having to return the product, which the customer accepted. Replacement has been shipped to the customer and delivered on July 3, 2014. Since we have replaced this product per the customers request no refund is due and we feel this matter has been resolved.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

When I called the 1st time they did say that if I pay the cost and return the hoses they would refund the money.

When I called them the second time to tell them that I will return the hoses they told me that they will not accept a return of the faulty hoses.

They then mentioned the 90 day warranty etc.

They said that they will only replace them and since I had no choice I said fine.

I still have all 4 hoses and if they will give me a refund of $69.85 I would be happy to send them all back at my cost.

I do not want their product since I feel that it is faulty/shody and I am not willing to support them.

Just need to know the address and contact name.

Sincerely,

Consumer

Response:

Dear [redacted]

I am in receipt of the Revdex.com decision regarding my complaint ID #[redacted].

As mentioned as stated the Revdex.com has closed the file , relative to my complaint, against National Express.

With all due respect I am not interested in keeping the replacement hoses.

It is my opinion that the hoses, that they market are a shoddy item. Their quality control is less than stellar.

It is my opinion, therefore, that the replacement hoses will also experience the same problem and I might be

spending my time going back and forth with National Express. I do not want this situation. I imagine that if they

were actually receiving back the defective hoses they would have a warehouse full.

Once again I am willing ready and able to return all 4 hoses (at my expense) to National Express in return to receive a full

refund in the amount of my initial outlay.

I look forward to a favorable reply.

My regards,

Business

Response:

customer can return product to:

xhose

attn: [redacted] for full refund.

Review: I purchased two 75' Xhoses from this company. Product does not work. Price was $69.95 plus $21.90 shipping. Wish I would have seen all the complaints on your site, never would have done business with this dishonest company. Hose # 1 blew up, I contacted National Express and they replaced it with a 50' hose. (I paid for 75' hose). When hose # 2 blew up I contacted them again.Unbelievable how they handle these real complaints. I told them about the 50' replacement they sent, expecting they to want to correct their mistake, not! They offered no correction on the 50'. They want me to pay to ship back their defective hose # 2. I already paid $21.90 in shipping. I paid for them to ship a quality product, not one where I will have an ongoing expense returning their products. I now laugh at the Revdex.com rating of A+. So Revdex.com I expect you to make them earn their A+ rating. I no longer have any confidence in this company. I demand a complete refund of $91.85.Desired Settlement: Revdex.com claims to represent consumers, take a look at the Revdex.com in Los Angeles, it was closed down by govt for corruption. I am going to see if this Revdex.com is going to act in the interest of the consumer and their own charter. Revdex.com, there is no way you can give this customer a A+ rating.

Business

Response:

This customer placed an order with us in July 2013. We have a 90 day moneyback guarantee/replacement policy as well as Lifetime replacement policy where customer can return product for a replacement and they would just have to pay the S&H fee for the replacement. Customer contacted us in October which a replacement was sent at no charge and did not have to return product. Customer contacted us in December for replacement and was informed that he would have to return product along with warranty since it was past the 90 day moneyback/replacement period. Customer was not happy with policy and requested refund. Customer has informed he would have to return product in order to receive a refund. Customer contacted us again in February regarding order and was again informed of the policy and was told again that he would have to return the product according to our warranty policy. Customer was yelling and irate and hung up on customer service. As of date we still have not received merchandise for a replacement or refund.

Consumer

Response:

I appreciate getting my investment back, however they did not return my

shipping. I did not agree to pay shipping charges for merchandise that does

not work. I am asking you to fight for the return of the expensive shipping charges.

Business

Response:

Customer is correct, we should have refunded the $21.90 S&H charges, which we have refunded today, please allow 1 to 3 days to go from our bank to your bank.

Thank you.

Review: I ordered a christmas gift 12/9 and was assured by the customer service rep on the phone it would be there for christmas. Now, on 12/20 they claim to have never made that representation and further refuse to cancel the order despite the fact it has not shipped so I have to to a credit card cancelation. Horrible company who clearly lied on purpose to get my holiday business.Desired Settlement: I deserve a full refund including the shipping and and their Revdex.com rating should be lowered to warn future customers.

Business

Response:

Our records indicate that the following customer placed an order from our website. Our website does not guarantee Christmas Delivery. The customer did call and check on the status of the order on 12/12/2012 at which the order had not been shipped. I cannot verify that what infromation the customer service representative gave the customer. The customer checked the status of their order again on 12/20/2013 and was told that the order had already been processed/shipped but we could not guarantee delivery since we cannot guarantee that the USPS will deliver intime. Since the order had already been/processed and shipped we cannot cancel/stop the order.

This product is shipped from Reno, NV, which should only take a day or two delivery to California. This product was shipped on 12/20/2013 and should arrive in time. But unfortunately, we cannot guarantee it if the USPS does not deliver this package in time. We have no control on the delivery time for what the USPS delivers. We have tracked the package and the USPS is not giving us an estimated delivery date at this time because of the holidays. We have shipped this package in time to be delivered. But if the US Postal Service does not delivery until after the 25th we cannot control this so we cannot guarantee this. Since the product has shipped we cannot cancel the order. We let the customer know that if the package does not arrive in time they can refuse delivery on the package for a full refund. The package may arrive ontime but we cannot confirm this until it is delivered.

Review: I purchased two 75 foot black DAP those and I received a bogo so I had a total of 4 75 foot hoses. I paid via credit card and have my receipts. The issue is this, all these hoses rupture in less than a year, they are not reliable. National Express has replaced my hoses twice and the same end result happens. I spent money having my water pressure checked at my home and had it reduced from 80 pounds to 60 pounds. I still got the same end results of the hoses rupturing during use. I called National Express and asked for a refund and it get redundant to keep shipping hoses back and getting new hoses, these hoses are not quality. I spoke with the rep, typed my return letter and packaged my hoses and shipped them from the UPS store in [redacted] where I have an account. My shipment was accepted at the return address given to me. That is where nothing else happened. I did not receive a refund, nor did they do the same thing as they always did and ship me 4 brand new hoses.Desired Settlement: If National Express will not refund my money after numerous replacements, then I want four brand new 75 foot DAP hoses shipped asap. At this point I think the least they could do would be to reimburse me shipping cost of these hoses too for the lack of response or action on their part. If the Revdex.com needs further documents, please ask.

Business

Response:

Our records indicate that this customer ordered the Xhose product in June 2013. This product has a 90 day moneyback guarantee and lifetime replaceplacement warranty.Our records indicate the the customer returned two of the four hoses ordered in July 2014. Because it was past the 90 day moneyback guarantee a refund was not issued.The customer contacted us in August 2014 regarding his return and stated he returned 4 hoses not two. Our records indicate we issued two refund for the return of the four hoses on 8/22/2014 in the amounts of $69.95 and the second refund of $64.95 (since we had given the customer a $5.00 credit on his order in August 2013 because of the backorder delay).These refunds were issued to the his mastercard on 8/22/2014 which he can verify with his credit card company. Since his account has been refunded we consider this matter resolved.

Consumer

Response:

Review: purchased a [redacted] online in april 2014 failed may 2014. Told by tele rep product would be replaced under warranty as they are familiar with problem. I called a second time in july and have yet to get my replacement.Desired Settlement: I missed my entire growing season and had to water by hand. Should be entitled to a 50' ft hose rather than the 25' I paid for....

Business

Response:

We do have a record of this customer contacting us regarding his purchase, but the notes do not state wether or not customer was returning product for replacement. As of today no product has been returned for replacement. Since customer states customer service was supposed to send replacement with product being returned, we are sending replacement to customer today at no charge.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: I ordered on the Advertized special for Buy One Get One free special for the flexible hose. I have proof that my order was a buy one get one. I ordered 3, and should have received 6. I only received 3. The company is stating that my order was not processed on their end correctly. That is NOT my fault! NOW after the fact, they stated they can only ship them to me if I pay for more shipping charges. I refused to do so. My order stated I was getting 6. I got a total amount due, I paid the total amount due. I want a full refund or I want the other 3 hoses at NO additional charges.

Product_Or_Service: Flexible Hoses

Order_Number: XXXXXXXXXXXXXXXX

Desired Settlement: DesiredSettlementID: Refund

Either a full refund of my entire order, including shipping or the rest of the 3 hoses I ordered at NO additional charges.

Business

Response:

Business Response /* (1000, 5, 2013/08/04) */

Per our advertisement if you can purchase the Xhose hose. You can also purchase the bogo offer just pay additional shipping and handling for the second free hose. When Ms. [redacted]'s order came over it was for just the hose without the free hose and she was not billed for the additional shipping and handling for the free hoses. Since Ms. [redacted] has provided proof of ordering the BOGO offer we are shipping her the 3 free hoses without any shipping and handling charges to her account. Please allow 2 weeks for delivery of these items.

Review: I purchased their [redacted] Product on 10/10/14. I received a postal card on 12/1/14 stating that they were out of stock, and did not know when said product would become available. This post card said that if they did not hear from me VIA ME CALLING THEM @ 1[redacted] or send the card back with my initials, I WOULD NOT GET THE PRODUCT. This was fine by me as it was a long time. So to my surprise I get the product on 12/9/14, and it is defective. I was charged $35.85. They credited me back $19.95 on 12/30/14. I called them today, 1/2/15, inquiring as to why I did not get the full refund, after all their product was defective, and I should not have recieved it according to their post card. They said I was to pay the two shipping and handling fees of $7.95 totalling $15.90 (not to mention my $6.25 to return the defective product) $15.90 plus $6.25. This is totally unacceptable. I don't know why I was charge a second $7.95 as the rollers and the personal [redacted] were in the same box. I find this whole scenario a rip off to the consumer. They are still making lots of money due to their unethical shipping and handling practices to the consumer and the consumer having to pay to ship the defective product back. I should never have got the product in the mail, as per their post card. THE Revdex.com needs to check out their unethical charges and practices, and should definitely take away their RATING. reading all the complaints how can they have the A+ rating??Desired Settlement: They should have to refund me the complete shipping and handling fee's as I had to pay to ship it back.

Business

Response:

Our records indicate that the customer ordered this product from our company. Since the product was on backorder we send out backorder notices to customers notifying them of the backorder and if they would like to cancel the order they can contact us. The customer states she received the product and used the product before returning the product instead of refusing delivery on the order which she states was canceled. Our product does have a 90 day moneyback guarantee less the shipping and handling charge which is advertised and also sent with our products. This product was used and returned by the customer, which we refunded for the purchase price of the product per our 90 day money back guarantee. Our records also indicate that the customer ordered the Lifetime Replacement Rollers which she was charged for the item she ordered, she was not over charged. The customer was refunded for the returned product of $19.95 on 12/30/2014. Our records also indicate that the customer contacted our customer service department and was refunded for the shipping and handling on the Lifetime Replacement rollers of $7.95 on 1/2/2014. Since the customer states this product was defective we are refunded today the balance due of the $7.95 shipping and handling charge for the [redacted].

Consumer

Response:

Review:[redacted]

I am rejecting this response because: their information is inaccurate. Big surprise there. I have their customer service card That specifically stated the following : IF WE DO NOT HEAR FROM YOU BY DECEMBER 17, YOUR ORDER WILL BE CANCELLED AND REFUNDED. I NEVER CONTACTED THEM . THE CARD WAS TO BE SENT BACK IF I WANTED THE ITEM. THE NEXT WEEK THE PRODUCT GETS DELIVERED. I PUT BATTERIES IN IT. IT DID NOT WORK. I WOULD HAVE KEPT IT BUT IT DIDNT WORK AND I HAD TO PAY ANOTHER $6.00 and change to return somethingthat was defective. I NEVER USED IT AS THEIR LETTER STATES.My concern was I did not contact them as per their instructions, they sent it anyway and I was charged the two $7.95 shipping and handling fee ($15.90).that I should not have been charged since it never should have been sent. And when this item didn't work, that was enough for me. Then they want to argue that I pay the shipping and handling no matter what plus more to ship back. Outrageous.

Sincerely,

Review: I ordered [redacted] Pro 150 foot hoses May 10th 2014. I entered all the appropriate information on their site. I assumed the hoses would come in the 2-4 weeks time allotted for delivery. When I went to their web site to check on my order today with my order number all the site said was "backordered". There is no telephone number associated with the web site, and no way to know when my hoses will be shipped. Not to mention the fact that they have my credit card information. I have no way of knowing when my hoses will be sent, what caused the "backorder" and no way of deleting the order without a telephone number for contacting.Desired Settlement: I want to be able to contact the business responsible for operating the web site and find out where my products are, as I have a limbo charge for $91.XX out there in cyberspace.I threw out my perfectly good hoses expecting my new [redacted] hoses as their replacements, and well now I am literally high and DRY.

Business

Response:

The following customer ordered the [redacted] from our website which states 2 to 6 weeks for deliver. This product has been shipped and delivered to the customer on 6/20/2014

as per the tracking information. Since the product has been delivered to the customer no refund is due and this matter is resolved.