Dear [redacted] ***, I have received your email and Revdex.com complaint regarding the reporting of your test scores to your respective universitiesI contacted all the universities today [redacted] **) and all the schools have your scores in their systemThe representative from [redacted] said that when the university receives the electronic score file, it can take up to to weeks for the file to get uploaded in their systemI have also ordered a score report to be sent to [redacted] University todayThe scores will be sent in the next electronic reporting cycle which should occur this Friday after 3pmI hope that this information is helpfulIf you have further questions, please contact meSincerely, [redacted] GRE Test Taker Advocacy Consumer’s Original Complaint: I ordered my GRE scores to be sent to multiple universities ( [redacted] are the ones that I actually need delivered, though I did request others when I was considering other universities)The test itself cost $and you get "free" reports to universities with thatI selected as part of the four: [redacted] , CMU, and [redacted] I recently got an email from [redacted] that my scores were never receivedI had the same issue with [redacted] a month priorI contacted them about [redacted] and was told they were sending the scores and they would be there in weeksNow I'm concerned [redacted] never got themAs for [redacted] I ordered those scores online (tried multiple times actually, just in case!)Since the website kept telling me that I'd already submitted a request for my scores to be sent to [redacted] I took that to mean they'd actually processed my requestI don't think they didI have had to email all the universities I applied to to let them know there was a mess up regarding my scoresThey were understanding since apparently this happens fairly often, according to themConsumer’s Desired Resolution: I would like two things done to resolve this: I want those scores to be delivered ASAP to the above schoolsExpress mail/overnight preferablyThese universities need those scores, and I don't want them to have to wait because ETS didn't send them the first timeI want a refund ($27) for each of the scores I requested with the testSo that would be a refund of $I'm not asking for a refund of the full testI am also willing to pay $to ETS if it means they will ACTUALLY process my request for the scores to be sent to [redacted] I would also like those scores to be sent ASAP to [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: My bank's fraud department will handle this from here on outI wish the company would've helped me initially so we could've avoided the long drawn out process of dealing with the bank, but alas that wasn't the case Regards, [redacted]
Please see our customer response below: Dear [redacted] ETS was notified by the Revdex.com (Revdex.com) that you submitted a complaint regarding the refund and ID policy set forth by Educational Testing Service (ETS)You are entitled to a 50% refund when canceling three business days before your scheduled appointment dateThe Revdex.com is well aware of our refund policyIt is the candidate's responsibility to become familiar with all policies and procedures before entering in to a 'contract' of services to be rendered"By clicking the COMPLETE APPOINTMENT button below, you agree to all terms and conditions related to payments, reschedules, cancellations, refunds and other policies set forth by your sponsoring organization." Therefore, a registrant is confirming, before paying, that they have read all policies and procedures set forth in the GRE® Information and Registration BulletinAs previously mentioned, page of the Information and Registration Bulletin, as well as on the website, www.ets.org/gre, it states, "The name you use when you register must exactly match (excluding hyphens, accents and spaces) the name on the identification (ID) documents that you will present on the day of the testIf it does not, you may be prohibited from taking the test or your test scores may be canceled after you take the test." In addition, it also states, "If your online account has already been created, please confirm that the name on your ID documents still matches the name that appears in your account (excluding hyphens, accents and spaces)." In lieu of the above information, I am making a one-time exception to policy and refunding the other 50% ($102.50) since you will be scheduling a new appointment under your last name as it reads on your valid IDI hope this information is helpfulSincerely,Linda M [redacted] , AdvocateEducational Testing ServiceTest Taker Advocacy Dept
Complaint: [redacted] I am rejecting this response because: This business has so far refused to make an effort to even work out a resolution.I waited for their investigation and received no responseFinally, I called the number listed for an update and talked to customer service who gave me more "tail chasing" answersThe final answer was that once you've paid there if are any issues whatsoever(at their discretion) before, during, or after testing you are disqualified with no re-testing or chance of any full or partial refund(contrary to what I've read in the Revdex.com case histories)*Please keep in mind this is my THIRD TIME taking the test and the first time I've been rejected to sit for the test.* Furthermore, when refunding or credit toward another test was mentioned (as I discovered was possible here on Revdex.com) I was told that was the "scheduling department's issue, and I would have to call them" Unfortunately, we the people are forced to use ETS as they have become a monopoly in reference toward TOEFL testing, which is a requirement to further my education and career.Thank you for your time.Regards, [redacted]
Please see our customer response below: From: Test Taker Advocacy [ [redacted] ] Sent: Wednesday, May 04, 3:PMTo: [redacted] Subject: Revdex.com Case #: [redacted] ( [redacted] ) [Incident: [redacted] Dear [redacted] ETS was notified by the Revdex.com (Revdex.com) that you submitted a complaint regarding the discrepancy with your identification which was presented at the test center for your April 30, Praxis test administrationYou mentioned in your complaint that you contacted ETS on January 6, regarding changing your name on your profile as you were unable to make the change on your own We have the documentation from this contact with our customer service departmentYour original Praxis registration under ID [redacted] reported score under [redacted] up to your February 18, test adminWith your understanding that a new profile needed to be created due to your recent name change, you created a new registration under ID [redacted] in January of During your transaction with the agent, you advised the staff of this newly created ID, and you were provided with assistance to create a temporary password so that you could successfully access your new accountThis new account is active because you have since registered for exams with admin dates of January 30, February 23, March 26, and a scheduled date of May 14, Scores have also reported under this new ID which have since been reported to you and your score recipients The ID discrepancy we found was as a result of a newly added registration for April admin under your old profile which you have not used since It is important to note that agents cannot change names on test takers’ accounts for any reasonFor security reasons, names cannot be changed after a registrationIt is due to this fact that no activity was done on the [redacted] ID and the assistance was granted to access your account under the new [redacted] ID which as you mentioned in your complaint, the agent verified to be correctYou have since accessed this account which you have successfully used since that interaction with the agent When you recently logged into your old account to register for the April exam, you had to use your old user name and password since this is different from your new accountThe old registration brought up your maiden ( [redacted] for this [redacted] ID which confirmed that there was no change done to this account and this could have prompted that there was another account with your married name and more current While we understand your concern for a refund, ETS still has an obligation to pay for the unused reserved seatTest centers are third-party entities which administer our tests locallyWe reserve seats in advance and we are contractually obligated to cover the administrative costs whether or not the test takers take the examsIt is for this reason a refund is not warranted for this errorWe make every effort to inform our candidates of test requirements prior to the test date to ensure a smooth operation on test dayWe advise our test takers of acceptable id requirements, [redacted] so that issues such as this can be avoided Thank you for taking the time to share your concerns, and if I may be of further assistance, do not hesitate to contact me Regards, [redacted] H***, Advocate Educational Testing Service (ETS) Test Taker Advocacy Department Praxis Services
Please our customer response below: Dear [redacted] ETS was notified by the Revdex.com (Revdex.com) that you submitted a complaint regarding the services you received from our organizationIn your complaint, you stated you were double charged for a GRE test, and you are trying to figure out why there is an outstanding balanceI had attempted to contact you by telephone on January 18, to resolve this issuePlease call me at the number supplied in my email directly to youMy office hours are Monday - Friday from 9:AM to 6:PM, Eastern TimeI look forward to hearing from you in the near futureSincerely, GRE Test Taker Advocacy
Complaint: [redacted] I am rejecting this response because: In their letterdated 2/17/ETS (Educational Testing Services) promised to send TOEFL report to GSAS.Columbia Universityby BY FEBRUARY ,OR by February 26,2016.I cecked on 2/29/16.They did not send the TOEFL report to the GSAS Columbia University.Kindly reopen the case.Regards [redacted] *** Regards, [redacted] ***
The customer was having difficulty registering to take a PRAXIS exam***, an Advocate has spoken to the customer via phone to put her in contact with Dominque, who will assist her to register for the exam
Please see our customer response below: [redacted] Thank you for your reply to the Revdex.com concerning your concerns with your April 27, GRE General TestI am truly sorry if the test center staff provided you with misleading information regarding the outcome of your concerns with the ID policyI have forwarded your complaint about the staff to our test center development departmentThey have opened an investigation into the test center and will also develop an improvement plan directly with the test centerWe are aware that test taking in itself is a stressful experience and again we thank you for expressing your concerns to usAs previously mentioned, it is the candidate's responsibility to read and understand the identification requirements prior to arriving at the test center for the examWe are unable to comply with your request for a refund of your testing fees or a reschedule of your examI regret that we can be of no further assistance to you in this matterRegards,GRE Services
Please see the customer response below: From: Test Taker Advocacy [mailto:[email protected]] Sent: Tuesday, July 12, 10:AM To: [redacted] Subject: [redacted] Revdex.com Case [redacted] ETS Incident [redacted] unbl ETS ID [redacted] [Incident: [redacted] ] [redacted] [redacted] ETS was notified by the Revdex.com (Revdex.com) that you submitted a complaint regarding the product and services offered by the Praxis ProgramIn your letter to the Revdex.com, you expressed your dissatisfaction with the test preparation materials because you believe that the test prep does not reflect the test contentYou also stated that ETS should advise you of the specific incorrect test items and provide free tests for subsequent retests necessary to meet one’s test requirement The study material we provide was written and reviewed by content experts who checked its accuracy and appropriateness for the purpose of the test just as they do for the actual testAll test questions in the study guide and on the actual tests are submitted to rigorous reviews to ensure that they are accurate, valid, and representative of the test specificationsWe are confident the information in the study guide is accurate and should be instructive for test takers While I understand your personal reasoning for wanting to see each incorrect item, ETS’ role as an assessment entity is to administer the tests and report scores to the examinees score recipientsThe feedback information which you are requesting is not provided in our score reports or through our score verification serviceThe information provided is not intended to be diagnostic, nor is it intended to provide information as to why the examinee received the score he or she didThese functions are performed by the colleges and universities or through experiences learned in the classroom As with other institutions which offer tests and professional services, ETS must charge a test fee for each test administrationTest centers are not owned by ETS, and scorers for these exams are not ETS employeesWhether or not the test taker is retaking an exam, all services to ensure a valid test is necessaryIn order to offer the same services for repeat test we must be able to recuperate some of the cost of administering the tests as well as compensation for the scorers and other administrative costsBeing a repeat test taker does not minimize these costsWe are unable to consider this recommendation You should note that if your primary language is not English, ETS does take this into consideration and offer additional time for eligible test takersYou may visit our Web site, [redacted] , and select Bulletin and FormsPage of the Praxis Information Bulletin provides you with the Certification of Documentation form which you may complete and submit with your applicationIf approved, you will be able to get percent more time to complete your exams Thank you for taking the time to share your concerns with usWe appreciate comments such as yours since they help us to monitor and maintain the quality of our tests and study materialsI wish you every success in your teaching career Regards, Doreen S [redacted] Praxis Program [---
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted] ( [redacted] )
Complaint: [redacted] I am rejecting this response because: The information included in the business' response is incorrectHowever, immediately after receiving this message, I received an email from [redacted] alerting me that I had gotten a refund from ETS, so this matter has been resolved Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:I reject this responseFirst of all, who schedules a test and then cancels outright? No one except those who either no longer need it, or made a mistakeYou are taking advantage of what you know will be a circumstance out of the control of the applicant Second of all, the below pasted paragraph is straight off of your websiteIt contradicts your ridiculous explanation of where the money goesIn short, you do not even advertise a cancellation fee, you simply say we won't give you 50% of your money backThere is no cancellation fee, there is simply you stealing 50% of my money for a service you did not provideYou cannot tell me you needed to keep $of my money to "cover expenses for processing registration and holding space at the test center"I held the space for what? days? And you have weeks to fill that seatYou are a bogus not for profit and have been reported to the IRSYou may not give me my $100, but I will make sure you lose 10x that amount for your unscrupulous business practicesWhat you are doing is not right, periodA reasonable cancellation fee would be appropriate, taking half of woustudents $and not even having the guts to call it a cancellation fee is not If you cancel your registration no later than four days before your test date, you will automatically receive a refund equivalent to half of the test feeFor example, the deadline to cancel a Saturday appointment at a testing location in the United States is TuesdayThe remainder of your payment will be retained to cover expenses for processing your registration and holding space at the test center Regards, [redacted] ***
Please see our customer response below: [redacted] ***I apologize for your frustration but as I explained during our phone conversation on 1/11/17, there are many candidates that opt not to send the reports until they see their scoresWhen candidates opt to report on test day, the score reports are processed and sent automatically during the scoring processAfter the initial reporting, there are manual processes that need to take place, involving several areas to send out additional reports Unfortunately for these reasons, I will be unable to process a refund as requested.Regards,Judy D***Operations ManagerTest Taker Advocacy
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meIf the resolution does not take place in the next weeks, as proposed by the business, I'll certainly get back to you Regards, [redacted]
Please see the customer response below: From: TTA GRE Advocacy [mailto: [redacted] ] Sent: Tuesday, March 08, 12:PMTo: [redacted] Subject: GRE® revised General Test Appt#: [redacted] Case ID: [redacted] [# [redacted] ] Dear *** [redacted] I am writing in reference to the complaint you filed with the Revdex.com concerning the GRE® revised General Test that you had registered to take on March 07, According to your complaint, you are seeking a full refundPlease note, the reschedule and cancellation policies are clearly stated on the website, [redacted] You must reschedule or cancel your test no later than four days before your test date or your test fee will be forfeitedIf you reschedule your test date, you will be charged a fee of US$If you cancel your test no later than four full days prior to your test date, you will receive a refund equivalent to half of the original test fee Please note, when registering for an exam via the Internet, you are presented with the following: "By clicking the "Complete Appointment" button below, you agree to all the terms and conditions related to payments, reschedules, cancellations, refunds and other policies set forth by your sponsoring organization." To complete your registration, you clicked "Complete Appointment" I cannot comply with your request for a full refund of your testing fees I hope this information is helpful to you and wish you much success in your future academic endeavors Sincerely, [redacted] H***, Advocate Educational Testing Service Test Taker Advocacy Dept GRE Services
Please see our response below: From: Test Taker Advocacy [ [redacted] Sent: Wednesday, April 27, 10:AMTo: [redacted] Subject: [redacted] ***/ETS ID: [redacted] /Revdex.com Case #: [redacted] [Incident: [redacted] ] Dear [redacted] I am writing in response to the Revdex.com complaint you filed concerning the iBT TOEFL exam you were registered to take on April 22, According to a report filed by the test center administrator, you were denied admission to the test because you were unable to provide acceptable and valid identification Please note, the ID requirements are stated clearly in the Information and Registration Bulletin, as well as on the website, [redacted] For testing in the United States: Testing Outside Your Country of Citizenship If you are testing outside your country of citizenship: § You must present a valid passport with your name, photograph and signature as your primary ID § If your passport is not written in English-language letters, you must also present at least one Supplemental ID DocumentThis document must also include your name, a recent, recognizable photo and be in English § Diplomatic and embassy IDs cannot be used as primary identification in place of passports Acceptable Documents if Presented with Supplemental ID The following documents may be acceptable for admission to U.Stest centers if presented along with a Supplemental ID: § Permanent Resident Card/Resident Alien Card (Form I-or I-151) § Temporary Resident Card (Form I-688) § Employment Authorization Card (From I-688A, I-688B, or I-766) § Mexican Border Crossing Card – accepted only at test centers within miles of the Mexican border Per the website, "If you do not bring valid and acceptable ID, or if the name on your ID does not exactly match the name on your registration, you will not be permitted to test and your test fee will not be refunded." It is the candidate's responsibility to become familiar with the policies for testingI cannot comply with your request for a free reschedule or a refund of your test fees I hope this information is helpful to you and wish you much success in your future academic endeavors Sincerely, Kelly H***, Advocate Educational Testing Service Test Taker Advocacy Dept
After a phone conversation with the customer,today, 7/21, a voucher was issued for a free GRE retestThe situation has been resolved
Dear [redacted] ***, I have received your email and Revdex.com complaint regarding the reporting of your test scores to your respective universitiesI contacted all the universities today [redacted] **) and all the schools have your scores in their systemThe representative from [redacted] said that when the university receives the electronic score file, it can take up to to weeks for the file to get uploaded in their systemI have also ordered a score report to be sent to [redacted] University todayThe scores will be sent in the next electronic reporting cycle which should occur this Friday after 3pmI hope that this information is helpfulIf you have further questions, please contact meSincerely, [redacted] GRE Test Taker Advocacy Consumer’s Original Complaint: I ordered my GRE scores to be sent to multiple universities ( [redacted] are the ones that I actually need delivered, though I did request others when I was considering other universities)The test itself cost $and you get "free" reports to universities with thatI selected as part of the four: [redacted] , CMU, and [redacted] I recently got an email from [redacted] that my scores were never receivedI had the same issue with [redacted] a month priorI contacted them about [redacted] and was told they were sending the scores and they would be there in weeksNow I'm concerned [redacted] never got themAs for [redacted] I ordered those scores online (tried multiple times actually, just in case!)Since the website kept telling me that I'd already submitted a request for my scores to be sent to [redacted] I took that to mean they'd actually processed my requestI don't think they didI have had to email all the universities I applied to to let them know there was a mess up regarding my scoresThey were understanding since apparently this happens fairly often, according to themConsumer’s Desired Resolution: I would like two things done to resolve this: I want those scores to be delivered ASAP to the above schoolsExpress mail/overnight preferablyThese universities need those scores, and I don't want them to have to wait because ETS didn't send them the first timeI want a refund ($27) for each of the scores I requested with the testSo that would be a refund of $I'm not asking for a refund of the full testI am also willing to pay $to ETS if it means they will ACTUALLY process my request for the scores to be sent to [redacted] I would also like those scores to be sent ASAP to [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: My bank's fraud department will handle this from here on outI wish the company would've helped me initially so we could've avoided the long drawn out process of dealing with the bank, but alas that wasn't the case Regards, [redacted]
Please see our customer response below: Dear [redacted] ETS was notified by the Revdex.com (Revdex.com) that you submitted a complaint regarding the refund and ID policy set forth by Educational Testing Service (ETS)You are entitled to a 50% refund when canceling three business days before your scheduled appointment dateThe Revdex.com is well aware of our refund policyIt is the candidate's responsibility to become familiar with all policies and procedures before entering in to a 'contract' of services to be rendered"By clicking the COMPLETE APPOINTMENT button below, you agree to all terms and conditions related to payments, reschedules, cancellations, refunds and other policies set forth by your sponsoring organization." Therefore, a registrant is confirming, before paying, that they have read all policies and procedures set forth in the GRE® Information and Registration BulletinAs previously mentioned, page of the Information and Registration Bulletin, as well as on the website, www.ets.org/gre, it states, "The name you use when you register must exactly match (excluding hyphens, accents and spaces) the name on the identification (ID) documents that you will present on the day of the testIf it does not, you may be prohibited from taking the test or your test scores may be canceled after you take the test." In addition, it also states, "If your online account has already been created, please confirm that the name on your ID documents still matches the name that appears in your account (excluding hyphens, accents and spaces)." In lieu of the above information, I am making a one-time exception to policy and refunding the other 50% ($102.50) since you will be scheduling a new appointment under your last name as it reads on your valid IDI hope this information is helpfulSincerely,Linda M [redacted] , AdvocateEducational Testing ServiceTest Taker Advocacy Dept
Complaint: [redacted] I am rejecting this response because: This business has so far refused to make an effort to even work out a resolution.I waited for their investigation and received no responseFinally, I called the number listed for an update and talked to customer service who gave me more "tail chasing" answersThe final answer was that once you've paid there if are any issues whatsoever(at their discretion) before, during, or after testing you are disqualified with no re-testing or chance of any full or partial refund(contrary to what I've read in the Revdex.com case histories)*Please keep in mind this is my THIRD TIME taking the test and the first time I've been rejected to sit for the test.* Furthermore, when refunding or credit toward another test was mentioned (as I discovered was possible here on Revdex.com) I was told that was the "scheduling department's issue, and I would have to call them" Unfortunately, we the people are forced to use ETS as they have become a monopoly in reference toward TOEFL testing, which is a requirement to further my education and career.Thank you for your time.Regards, [redacted]
Please see our customer response below: From: Test Taker Advocacy [ [redacted] ] Sent: Wednesday, May 04, 3:PMTo: [redacted] Subject: Revdex.com Case #: [redacted] ( [redacted] ) [Incident: [redacted] Dear [redacted] ETS was notified by the Revdex.com (Revdex.com) that you submitted a complaint regarding the discrepancy with your identification which was presented at the test center for your April 30, Praxis test administrationYou mentioned in your complaint that you contacted ETS on January 6, regarding changing your name on your profile as you were unable to make the change on your own We have the documentation from this contact with our customer service departmentYour original Praxis registration under ID [redacted] reported score under [redacted] up to your February 18, test adminWith your understanding that a new profile needed to be created due to your recent name change, you created a new registration under ID [redacted] in January of During your transaction with the agent, you advised the staff of this newly created ID, and you were provided with assistance to create a temporary password so that you could successfully access your new accountThis new account is active because you have since registered for exams with admin dates of January 30, February 23, March 26, and a scheduled date of May 14, Scores have also reported under this new ID which have since been reported to you and your score recipients The ID discrepancy we found was as a result of a newly added registration for April admin under your old profile which you have not used since It is important to note that agents cannot change names on test takers’ accounts for any reasonFor security reasons, names cannot be changed after a registrationIt is due to this fact that no activity was done on the [redacted] ID and the assistance was granted to access your account under the new [redacted] ID which as you mentioned in your complaint, the agent verified to be correctYou have since accessed this account which you have successfully used since that interaction with the agent When you recently logged into your old account to register for the April exam, you had to use your old user name and password since this is different from your new accountThe old registration brought up your maiden ( [redacted] for this [redacted] ID which confirmed that there was no change done to this account and this could have prompted that there was another account with your married name and more current While we understand your concern for a refund, ETS still has an obligation to pay for the unused reserved seatTest centers are third-party entities which administer our tests locallyWe reserve seats in advance and we are contractually obligated to cover the administrative costs whether or not the test takers take the examsIt is for this reason a refund is not warranted for this errorWe make every effort to inform our candidates of test requirements prior to the test date to ensure a smooth operation on test dayWe advise our test takers of acceptable id requirements, [redacted] so that issues such as this can be avoided Thank you for taking the time to share your concerns, and if I may be of further assistance, do not hesitate to contact me Regards, [redacted] H***, Advocate Educational Testing Service (ETS) Test Taker Advocacy Department Praxis Services
Please our customer response below: Dear [redacted] ETS was notified by the Revdex.com (Revdex.com) that you submitted a complaint regarding the services you received from our organizationIn your complaint, you stated you were double charged for a GRE test, and you are trying to figure out why there is an outstanding balanceI had attempted to contact you by telephone on January 18, to resolve this issuePlease call me at the number supplied in my email directly to youMy office hours are Monday - Friday from 9:AM to 6:PM, Eastern TimeI look forward to hearing from you in the near futureSincerely, GRE Test Taker Advocacy
Complaint: [redacted] I am rejecting this response because: In their letterdated 2/17/ETS (Educational Testing Services) promised to send TOEFL report to GSAS.Columbia Universityby BY FEBRUARY ,OR by February 26,2016.I cecked on 2/29/16.They did not send the TOEFL report to the GSAS Columbia University.Kindly reopen the case.Regards [redacted] *** Regards, [redacted] ***
The customer was having difficulty registering to take a PRAXIS exam***, an Advocate has spoken to the customer via phone to put her in contact with Dominque, who will assist her to register for the exam
Please see our customer response below: [redacted] Thank you for your reply to the Revdex.com concerning your concerns with your April 27, GRE General TestI am truly sorry if the test center staff provided you with misleading information regarding the outcome of your concerns with the ID policyI have forwarded your complaint about the staff to our test center development departmentThey have opened an investigation into the test center and will also develop an improvement plan directly with the test centerWe are aware that test taking in itself is a stressful experience and again we thank you for expressing your concerns to usAs previously mentioned, it is the candidate's responsibility to read and understand the identification requirements prior to arriving at the test center for the examWe are unable to comply with your request for a refund of your testing fees or a reschedule of your examI regret that we can be of no further assistance to you in this matterRegards,GRE Services
Please see the customer response below: From: Test Taker Advocacy [mailto:[email protected]] Sent: Tuesday, July 12, 10:AM To: [redacted] Subject: [redacted] Revdex.com Case [redacted] ETS Incident [redacted] unbl ETS ID [redacted] [Incident: [redacted] ] [redacted] [redacted] ETS was notified by the Revdex.com (Revdex.com) that you submitted a complaint regarding the product and services offered by the Praxis ProgramIn your letter to the Revdex.com, you expressed your dissatisfaction with the test preparation materials because you believe that the test prep does not reflect the test contentYou also stated that ETS should advise you of the specific incorrect test items and provide free tests for subsequent retests necessary to meet one’s test requirement The study material we provide was written and reviewed by content experts who checked its accuracy and appropriateness for the purpose of the test just as they do for the actual testAll test questions in the study guide and on the actual tests are submitted to rigorous reviews to ensure that they are accurate, valid, and representative of the test specificationsWe are confident the information in the study guide is accurate and should be instructive for test takers While I understand your personal reasoning for wanting to see each incorrect item, ETS’ role as an assessment entity is to administer the tests and report scores to the examinees score recipientsThe feedback information which you are requesting is not provided in our score reports or through our score verification serviceThe information provided is not intended to be diagnostic, nor is it intended to provide information as to why the examinee received the score he or she didThese functions are performed by the colleges and universities or through experiences learned in the classroom As with other institutions which offer tests and professional services, ETS must charge a test fee for each test administrationTest centers are not owned by ETS, and scorers for these exams are not ETS employeesWhether or not the test taker is retaking an exam, all services to ensure a valid test is necessaryIn order to offer the same services for repeat test we must be able to recuperate some of the cost of administering the tests as well as compensation for the scorers and other administrative costsBeing a repeat test taker does not minimize these costsWe are unable to consider this recommendation You should note that if your primary language is not English, ETS does take this into consideration and offer additional time for eligible test takersYou may visit our Web site, [redacted] , and select Bulletin and FormsPage of the Praxis Information Bulletin provides you with the Certification of Documentation form which you may complete and submit with your applicationIf approved, you will be able to get percent more time to complete your exams Thank you for taking the time to share your concerns with usWe appreciate comments such as yours since they help us to monitor and maintain the quality of our tests and study materialsI wish you every success in your teaching career Regards, Doreen S [redacted] Praxis Program [---
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted] ( [redacted] )
Complaint: [redacted] I am rejecting this response because: The information included in the business' response is incorrectHowever, immediately after receiving this message, I received an email from [redacted] alerting me that I had gotten a refund from ETS, so this matter has been resolved Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:I reject this responseFirst of all, who schedules a test and then cancels outright? No one except those who either no longer need it, or made a mistakeYou are taking advantage of what you know will be a circumstance out of the control of the applicant Second of all, the below pasted paragraph is straight off of your websiteIt contradicts your ridiculous explanation of where the money goesIn short, you do not even advertise a cancellation fee, you simply say we won't give you 50% of your money backThere is no cancellation fee, there is simply you stealing 50% of my money for a service you did not provideYou cannot tell me you needed to keep $of my money to "cover expenses for processing registration and holding space at the test center"I held the space for what? days? And you have weeks to fill that seatYou are a bogus not for profit and have been reported to the IRSYou may not give me my $100, but I will make sure you lose 10x that amount for your unscrupulous business practicesWhat you are doing is not right, periodA reasonable cancellation fee would be appropriate, taking half of woustudents $and not even having the guts to call it a cancellation fee is not If you cancel your registration no later than four days before your test date, you will automatically receive a refund equivalent to half of the test feeFor example, the deadline to cancel a Saturday appointment at a testing location in the United States is TuesdayThe remainder of your payment will be retained to cover expenses for processing your registration and holding space at the test center Regards, [redacted] ***
Please see our customer response below: [redacted] ***I apologize for your frustration but as I explained during our phone conversation on 1/11/17, there are many candidates that opt not to send the reports until they see their scoresWhen candidates opt to report on test day, the score reports are processed and sent automatically during the scoring processAfter the initial reporting, there are manual processes that need to take place, involving several areas to send out additional reports Unfortunately for these reasons, I will be unable to process a refund as requested.Regards,Judy D***Operations ManagerTest Taker Advocacy
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meIf the resolution does not take place in the next weeks, as proposed by the business, I'll certainly get back to you Regards, [redacted]
The last four digits are [redacted] I do not have your email idSo, I am replying here Regards, [redacted] ***
Please see the customer response below: From: TTA GRE Advocacy [mailto: [redacted] ] Sent: Tuesday, March 08, 12:PMTo: [redacted] Subject: GRE® revised General Test Appt#: [redacted] Case ID: [redacted] [# [redacted] ] Dear *** [redacted] I am writing in reference to the complaint you filed with the Revdex.com concerning the GRE® revised General Test that you had registered to take on March 07, According to your complaint, you are seeking a full refundPlease note, the reschedule and cancellation policies are clearly stated on the website, [redacted] You must reschedule or cancel your test no later than four days before your test date or your test fee will be forfeitedIf you reschedule your test date, you will be charged a fee of US$If you cancel your test no later than four full days prior to your test date, you will receive a refund equivalent to half of the original test fee Please note, when registering for an exam via the Internet, you are presented with the following: "By clicking the "Complete Appointment" button below, you agree to all the terms and conditions related to payments, reschedules, cancellations, refunds and other policies set forth by your sponsoring organization." To complete your registration, you clicked "Complete Appointment" I cannot comply with your request for a full refund of your testing fees I hope this information is helpful to you and wish you much success in your future academic endeavors Sincerely, [redacted] H***, Advocate Educational Testing Service Test Taker Advocacy Dept GRE Services
Please see our response below: From: Test Taker Advocacy [ [redacted] Sent: Wednesday, April 27, 10:AMTo: [redacted] Subject: [redacted] ***/ETS ID: [redacted] /Revdex.com Case #: [redacted] [Incident: [redacted] ] Dear [redacted] I am writing in response to the Revdex.com complaint you filed concerning the iBT TOEFL exam you were registered to take on April 22, According to a report filed by the test center administrator, you were denied admission to the test because you were unable to provide acceptable and valid identification Please note, the ID requirements are stated clearly in the Information and Registration Bulletin, as well as on the website, [redacted] For testing in the United States: Testing Outside Your Country of Citizenship If you are testing outside your country of citizenship: § You must present a valid passport with your name, photograph and signature as your primary ID § If your passport is not written in English-language letters, you must also present at least one Supplemental ID DocumentThis document must also include your name, a recent, recognizable photo and be in English § Diplomatic and embassy IDs cannot be used as primary identification in place of passports Acceptable Documents if Presented with Supplemental ID The following documents may be acceptable for admission to U.Stest centers if presented along with a Supplemental ID: § Permanent Resident Card/Resident Alien Card (Form I-or I-151) § Temporary Resident Card (Form I-688) § Employment Authorization Card (From I-688A, I-688B, or I-766) § Mexican Border Crossing Card – accepted only at test centers within miles of the Mexican border Per the website, "If you do not bring valid and acceptable ID, or if the name on your ID does not exactly match the name on your registration, you will not be permitted to test and your test fee will not be refunded." It is the candidate's responsibility to become familiar with the policies for testingI cannot comply with your request for a free reschedule or a refund of your test fees I hope this information is helpful to you and wish you much success in your future academic endeavors Sincerely, Kelly H***, Advocate Educational Testing Service Test Taker Advocacy Dept