Please see our customer response below: Dear [redacted] I am writing in reference to the complaint you filed with the Revdex.com concerning the TOEFL iBT exam that you had registered for September 17, 6, According to your complaint and a report filed by the test center administrator, you were denied admission to the test because you were unable to provide acceptable and valid identificationPlease note, the ID requirements are stated clearly in the TOEFL Registration Bulletin, as well as on the website, www.ets.org/toeflThe website saysWhen you register for a TOEFL iBT test, you will be required to provide identification (ID) informationIn addition, you must spell your name exactly as it appears on the primary ID document(s) you plan to bring to the test center on test day (other than accents or apostrophes).Test takers are responsible for bringing valid and acceptable ID each time they report to a test centerIt is your responsibility to ensure that your ID documents are up-to-date and available on the day of the test.For testing in the United StatesGeneral ID Document RequirementsWith few exceptions, ID documents must meet all of the following requirementsEach ID document must: [redacted] be an original document; photocopied documents are not acceptable [redacted] be valid; expired documents (bearing expiration dates that have passed) are not acceptable [redacted] include your full name exactly matching the name on the ID document used to register, excluding accents or diacritical marks [redacted] include a recent, recognizable photograph [redacted] include your signature (the name on the ID and the signature name must match) All ID documents must include your name, photograph and signature to be acceptableAcceptable Primary ID Documents:If you are testing outside your country of citizenship: [redacted] You must present a valid passport with your name, photograph and signature as your primary ID [redacted] If your passport is not written in English-language letters, you must also present at least one Supplemental ID Document (https://www.ets.org/toefl/ibt/register/id/supplemental) This document must also include your name, a recent, recognizable photo and be in English [redacted] Diplomatic and embassy IDs cannot be used as primary identification in place of passportsPer the website, "If you do not bring valid and acceptable ID, or if the name on your ID does not exactly match the name on your registration, you will not be permitted to test and your test fee will not be refunded." It is the test takers responsibility to know TOEFL policies before registering for an examI am unable comply with your request for a free retest I wish you much success in your future academic endeavors Sincerely, Katie H [redacted] Advocate Educational Testing Service Test Taker Advocacy DeptTOEFL Services
Revdex.com:I was very clear in my email when contacting GRE Services that I wanted to have my file updatedSo when I am ready to retake the exam I would not need to wait months to have my accommodations reviewedI wish it did not need to come to involving the Revdex.com to get this issue resolvedThe lack of customer service with your business is awful and this is not the first time I have had issues with your servicesI have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me [redacted] ***
Please see our customer response below:From: Test Taker Advocacy [mailto:[email protected]] Sent: Tuesday, July 26, 10:AM To: [redacted] Subject: TOEFL # [redacted] ETS ID: [redacted] Revdex.com # [redacted] [Incident: [redacted] Dear [redacted] Your complaint to the Revdex.com (Revdex.com), Case #[redacted] regarding the iBT TOEFL exam you took on June 11, has been forwarded to me for an investigationThank you for sharing your concerns with usComments from test takers are always welcomed and are taken seriously in our effort to maintain the highest standards of quality for our tests and testing servicesWe would encourage you to contact our Office of Testing Integrity to find out the status of your caseThe phone number is [redacted] and email address is [redacted] The office is very busy, so it might take a few days before an agent contacts youWe hope this information was helpfulWe wish you much success in your future academic endeavors Sincerely, Doris LJ [redacted] Test Taker Advocacy TOEFL Services Tameeca J@ 07/25/04:PM: Thank you for contacting the TOEFL ProgramDear [redacted] For assistance with your June 11, test scores, you must contact the ETS Office of Testing Integrity (OTI) at: Phone: [redacted] or [redacted] Fax: [redacted] Email: [redacted] The ETS Office of Testing Integrity (OTI) hours of operation are Monday through Friday, 7:30am to 5:30pm Eastern Standard TimeOnly they can assist youUnfortunately, we have no information to provide to you about your scoresWe regret we are unable to be of assistance to you at this timeETS is committed to improving your customer service experiencePlease take a moment and complete a short Customer Service Survey at: [redacted] Thank you in advance for your participation [redacted] Reference # [redacted] [redacted] @ 07/22/05:PM: ETS: · I took the TOEFL test on June 11, days ago in [redacted] · According to your score reporting schedule test, the score posting date was June, and the Downloadable PDF Availability Date was June, · I call to your Customer Support Center in [redacted] timesThe representative did not attend my consultations and merely refer me to another representative until hang out the call· Finnally, after I talked with one of your representative I found out that there was a problem in my inscripccionI haven´t registered my full nameYour representative just said me I should wait two or four weeks for an answer· After four weeks I called to your Customer Support Center in [redacted] and received the same treatmentYourrepresentatives did not attend my consultations and merely refer me to another representative until hang out the call· At the end, one of your representative said me ETS has send me an emailI checked my personal account [redacted] but nothing· After many calls I realize, you send the email to my work account [redacted] and it was rejectedOk no problem· Finally July 12, I received an email from MrShawnee C [redacted] Test Security Specialist ETS and a copy of a letter, where asked me to send a copy of my documents to verify my full name· Immediately the same day (July 12) I send copy of my passport, my american visa, my driver´s license and my national Idto [redacted] · On July 18, I called again but there were not representative available and I send another email to MsC [redacted] · On July 19, MsC [redacted] send me a email and said he has received my identification and it has been forwarded to an identification specialist for reviewAnd ask me to check the TOEFL site on July 22, after PM Eastern Time for an update of your score status· Today July 22, after PM Eastern Time, 4PM [redacted] TimeI checked the TOEFL site and my score are not postedI repeat many times that I needed urgently a response because I intended to begin classes on fall, the university would not send me the letter of admission until I send the TOEFL scoresWithout the acceptance letter I can not handle my student visa or my scholarshipIf only I would have an answer, I could decided whether or not take the test againNow is late I received an email from [redacted] University where they said the scholarship that I applied was awarded for this year I paid for a service and I feel stolen [redacted] Ref.- [redacted] ETS ID.- [redacted]
Complaint: [redacted] I am rejecting this response because:ETSTOEFL has been contacted by me on TuesdayDecember 12th and I spoke to Barbara under call Ref # [redacted] and it was already confirmed by her that I do not have a profile created in their data banks They will also not contact the bank on my behalf and I have spoken and already filed a dispute with CHIME bank was told that theses charges were vaild Regards, [redacted]
Please see our customer response below: [redacted] ETS was notified by the Revdex.com (Revdex.com) that you submitted a complaint regarding the HiSet Reading test retake policyYour issue was escalated to HiSet Program Direction and we have been advised that you will have the March 31, test date removed from your accountTherefore, you will be able to schedule another HiSet Reading test immediatelyI hope this information is helpful and wish you the best on your future testingBest regards,Linda M [redacted] AdvocateHiSet / Educational Testing Service
Voice message was left today 7/21/providing my (Doreen S***) direct contact for test taker at phone number [redacted] informing her that refund was already issuedRefund was processed on June 5, for $ Refund credited to ***
Please see our response to the candidate below: From: TTA Praxis Advocacy [ [redacted] Sent: Tuesday, January 19, 1:PMTo: [redacted] Subject: Praxis - case [redacted] [# [redacted] Dear [redacted] I have received your Revdex.com complaint regarding the score reporting of your recent Praxis testsPlease see the paragraph below that is copied from the Praxis website about getting your scoresThere are two types of Praxis tests: continuous and window testingContinuous testing is offered all the time and the scores are available online - business days after the test dateWindow testing is offered during specific test date periods and the scores become available to days after the test date window closesBoth of your tests [redacted] code [redacted] and [redacted] are window testingOfficial scoring of the tests begins once the window closes on January Also the reporting date depends on the type of test whether the test is only multiple choice or whether the test is multiple choice and constructed responseYour EE Multiple Subject tests are multiple choice only and are due to report on January 29, Your PLT K-test is multiple choice and constructed response and is due to report on February 5, I am sorry that the types of tests and reporting dates were not made clearer to youPlease let me know if you have further questions Sincerely, [redacted] K [redacted] Praxis Test Taker Advocacy
Please see our customer response below: [redacted] We were notified by the Revdex.com of the complaint [redacted] submitted on your behalf A driver license is not acceptable identification for test takers who are not testing in their country of citizenship This is stated in the ID Document Requirements on our Web site Policies governing the administration of these tests are available to test takers year round so that they may be familiar with our policies and procedures prior to the day of the examBefore completing the registration, test takers must acknowledge that they have carefully read and understood the requirementsDetailed information is too much to be included in the admission ticket and so test takers are referred to the immediate site via a link to be able to view this informationIn performing the role as check and balance for our user states, we have an obligation to our clients to ensure that the documentation presented to our test centers are valid and are true representation of the requirements submitted by our test takersI apologize if some centers permitted you to test in previous years but prior admission to a test center based on a given ID document does not ensure that the document will be considered acceptable for future testing Your last documented test was August 15, Our procedures are updated annually Procedures may change in any given testing year and so we reserve the right to revise and change procedures from as they become obsoleteYou were denied entry to the test because you did not have the required identificationIf you had been allowed to test, your score would have been canceledWhen you contacted us, you made demands of which we were unable to complyYou were notified that the complaint is referred for further consideration Unfortunately, we were not able to comply with your immediate on-the-spot demandInstead, proper procedures had to be followed for a review process and authorization to be granted There was no reason to “backpedal” as you mentioned You were provided a phone number and contactThe information you were given was accurate and can be taken at your discretionAs notified last week when I spoke to you and [redacted] , your concern was referred for further consideration Going forward, our Web site will continue to be our primary source of information to our test takers The test taker has the accountability to adhere to the policiesAs previously stated, the matter was under review The approval is received to order a onetime exception refundThe process may take five to seven business daysI hope this information is helpfulIf I may be of further assistance, please let me knowRegards,
Complaint: [redacted] I am rejecting this response because: The cancellation was not made on my behalf , there was a glitch in the GRE MOBILE WEBSITE I click on the view schedule details tab and somehow the next screen showed a cancelation noticeImmediately I contacted a customer service representative that states that should of never occurredI am not requesting a refund I would like the opportunity to take the exam I paid for and if that's impossible based upon GRE system malfunction I am requesting my full payment reimbursement.thanking you in advance Regards, [redacted] ***
Please see our customer response below: Dear [redacted] I have received your Revdex.com complaint about the Praxis test that you were scheduled to take on April 26, Your record indicates that you have already been refunded half your test fees and I will make an exception to policy and refund the remainder of $Please allow business days for the refund to post to your credit card accountIf you have further questions, please contact me Sincerely, [redacted] K [redacted] Praxis Test Taker Advocacy Case #: [redacted] Sent to Business on: 05/03/ Business Info: Educational Testing Service (ETS) [redacted]
Please see our customer response below: Dear [redacted] I have received your Revdex.com complaint regarding the GRE that you were scheduled to take on March 26, I realize that you attempted to reschedule your test by paying a $fee but unfortunately the deadline had passedSince you have paid again and scheduled another test, I will make an exception and refund your full test fees back to your cardPlease allow business days for the refund to post to your accountIf you have further questions, please contact me Sincerely, [redacted] K [redacted] GRE Test Taker Advocacy
Complaint: [redacted] I am rejecting this response because:There is no policy for cancellation refunds when a voucher was used that states no refund Regards, [redacted]
Please see our response below:As [redacted] states, ETS’s Office of Testing Integrity notified him by letter dated March 30, 2015, that, after completing a comprehensive review of his scores from the January 24, test administration, ETS found evidence to support cancellation of those scores and subsequently placed the scores on hold As per the established policies and procedures included on page of the TOEFL Information and Registration Bulletin, ETS will exercise its right to cancel scores if, in its judgment there is substantial evidence that the scores may be invalid [redacted] agreed to the policies and procedures when he registered for the test As also included the TOEFL Information and Registration Bulletin, ETS provided [redacted] with a copy of the booklet Why and How ETS Questions Scores which explains the process in detail and the options available for resolving the concerns about the questioned scores Our records indicate that [redacted] chose the initial option of submitting additional information for consideration to the ETS Board of Review (BOR)The information provided by [redacted] was submitted to the BOR initially on May and subsequently on May when he submitted more information After careful consideration of all information submitted by [redacted] ***, the Board of Review decided that substantial evidence exists to support cancellation of his January 24, scores [redacted] was sent a letter advising him that the following options are available to him for resolving this matter: Tell us to cancel your scores and receive a refund in the form of a voucher that you may use for a subsequent test administrationLet the school or agency to which you would like the scores to be sent decide whether to use the scores after ETS cancels them [redacted] does not select an option by the date indicated in our last correspondence, ETS will cancel his scores [redacted] should be advised to contact the representative handling his case if he wishes to discuss his available options for resolving this matter
Please see our customer response below: From: TTA GRE Advocacy [mailto: [redacted] ] Sent: Friday, April 08, 4:PMTo: [redacted] Subject: [redacted] - GRE Services - Revdex.com Case #: [redacted] [# [redacted] ] Dear [redacted] Your complaint to the Revdex.com (Revdex.com), Case # [redacted] , concerning billing fees for the GRE test has been forwarded to me for an investigation You stated that you only wanted to update your accommodations information, not register for the examThis information should not have been requested for an update until you were ready to submit your registration Please accept our apologies for the misunderstanding Your account will be cleared of all charges and your credit card information will be deleted Sincerely, [redacted] LJ [redacted] Test Taker Advocacy [redacted] GRE Services
Complaint: [redacted] I am rejecting this response because:I recieved an email from the company yesterday stating that my account has already been paid in full as of April 5thBut I still got a bill in the mail saying I owe $ Regards, [redacted]
Please see the response below from Disability Services:Dear [redacted] Your concern regarding your Graduate Record Examinations (GRE) Computer-Based Test (CBT) was forwarded to me for responseFrom the information Ireceived, you expressed concerns about the timing during your test sessionadministration on December 29, 2016.The examination of your Examinee Performance Record (EPR) which records allevents of an individual test session, shows that the timing was functioningproperly and that you received and used “time and a half” the standard testingtime in each section of the test (refer to page "General Information" in theregistration bulletin), minutes in both the Verbal Sections, minutes and 30seconds in both the Quantitative Sections, minutes in the Analytical WritingIssue Essay and minutes in the Analytical Writing Argument EssayTheadditional “appointment" time is added to assure that candidates have enoughtime to be checked in, select score recipients and to do the backgroundquestions.As indicated above, all of our records indicate that you received the appropriateaccommodations based on your documentationIf you would like to retest, youmust resubmit the following: a completed CBT Authorization Voucher RequestForm and Applicant's Request for Nonstandard Testing Accommodations Formpart I & II.I wish you much success in your future educational endeavors.KaSandra T***Team LeadDisability ServicesPhone: [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meRegards, [redacted]
Please see our customer response below: Dear [redacted] I am writing in reference to the complaint you filed with the Revdex.com concerning your May 22, GRE General Test scoresAccording to your complaint, you were concerned that your Analytical Writing responses were not graded correctlyIt is important to note that all of our graders must follow the same set of scoring guidelines when grading examsYou can review these guidelines and sample responses, by visiting [redacted] It is worth the time to read the scoring guides carefully and review the sample responses at each score pointIt may also be helpful to review the Analytical Writing Score Level Descriptions at http://www.ets.org/gre/revised_general/prepare/analytical_writing/score_level_de...⇄ which describe, for each score level, the overall quality of the analytical writing demonstrated across both the “Issue” and “Argument” tasksThe primary emphasis in scoring the Analytical Writing section is on your critical thinking and analytical writing skills rather than on grammar and mechanicsIn reference to your request for detailed information on the scoring of the Analytical Writing Section, as you mentioned, individual feedback for each test taker is not providedHowever if you felt the score you were provided is not sufficient, you may request a score review of the Analytical Writing measure of the GRE revised General Test that you took up to three months after the administrationTo request a score review, mail or fax the completed form (see below) with payment to the address or fax number indicated on the formAllow four weeks for the results of the review to be mailedNote that during the review process your GRE revised General Test scores will be placed on hold; you will not be able to report your scores to designated score recipients until the review process is completedIf the score review process results in a higher or lower score, the new score will be reported and the fee will be refunded to youhttp://www.ets.org/s/gre/pdf/gre_score_review_request_form.pdf Please note however, that the score review of the Analytical Writing measure of the GRE revised General Test is not intended to provide diagnostic feedback eitherWhen test takers request a score review, experienced Scoring Leaders who have not previously scored those particular essays review themScoring Leaders are our most experienced and accurate ratersThey carefully review rescore requests to determine whether different scores are meritedWe are aware that test taking in itself is a stressful experience and again we thank you for expressing your concerns to usComments from test takers are always welcomed and are taken seriously in our effort to maintain the highest standards of quality for our tests and testing servicesI hope this information is helpful to you and wish you much success in your future academic endeavorsSincerely, GRE Services
We have notified [redacted] that we will make a one time exception to refund the remainder of her test fee due to her circumstances
Please see our customer response below: Dear [redacted] I am writing in reference to the complaint you filed with the Revdex.com concerning the TOEFL iBT exam that you had registered for September 17, 6, According to your complaint and a report filed by the test center administrator, you were denied admission to the test because you were unable to provide acceptable and valid identificationPlease note, the ID requirements are stated clearly in the TOEFL Registration Bulletin, as well as on the website, www.ets.org/toeflThe website saysWhen you register for a TOEFL iBT test, you will be required to provide identification (ID) informationIn addition, you must spell your name exactly as it appears on the primary ID document(s) you plan to bring to the test center on test day (other than accents or apostrophes).Test takers are responsible for bringing valid and acceptable ID each time they report to a test centerIt is your responsibility to ensure that your ID documents are up-to-date and available on the day of the test.For testing in the United StatesGeneral ID Document RequirementsWith few exceptions, ID documents must meet all of the following requirementsEach ID document must: [redacted] be an original document; photocopied documents are not acceptable [redacted] be valid; expired documents (bearing expiration dates that have passed) are not acceptable [redacted] include your full name exactly matching the name on the ID document used to register, excluding accents or diacritical marks [redacted] include a recent, recognizable photograph [redacted] include your signature (the name on the ID and the signature name must match) All ID documents must include your name, photograph and signature to be acceptableAcceptable Primary ID Documents:If you are testing outside your country of citizenship: [redacted] You must present a valid passport with your name, photograph and signature as your primary ID [redacted] If your passport is not written in English-language letters, you must also present at least one Supplemental ID Document (https://www.ets.org/toefl/ibt/register/id/supplemental) This document must also include your name, a recent, recognizable photo and be in English [redacted] Diplomatic and embassy IDs cannot be used as primary identification in place of passportsPer the website, "If you do not bring valid and acceptable ID, or if the name on your ID does not exactly match the name on your registration, you will not be permitted to test and your test fee will not be refunded." It is the test takers responsibility to know TOEFL policies before registering for an examI am unable comply with your request for a free retest I wish you much success in your future academic endeavors Sincerely, Katie H [redacted] Advocate Educational Testing Service Test Taker Advocacy DeptTOEFL Services
Revdex.com:I was very clear in my email when contacting GRE Services that I wanted to have my file updatedSo when I am ready to retake the exam I would not need to wait months to have my accommodations reviewedI wish it did not need to come to involving the Revdex.com to get this issue resolvedThe lack of customer service with your business is awful and this is not the first time I have had issues with your servicesI have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me [redacted] ***
Please see our customer response below:From: Test Taker Advocacy [mailto:[email protected]] Sent: Tuesday, July 26, 10:AM To: [redacted] Subject: TOEFL # [redacted] ETS ID: [redacted] Revdex.com # [redacted] [Incident: [redacted] Dear [redacted] Your complaint to the Revdex.com (Revdex.com), Case #[redacted] regarding the iBT TOEFL exam you took on June 11, has been forwarded to me for an investigationThank you for sharing your concerns with usComments from test takers are always welcomed and are taken seriously in our effort to maintain the highest standards of quality for our tests and testing servicesWe would encourage you to contact our Office of Testing Integrity to find out the status of your caseThe phone number is [redacted] and email address is [redacted] The office is very busy, so it might take a few days before an agent contacts youWe hope this information was helpfulWe wish you much success in your future academic endeavors Sincerely, Doris LJ [redacted] Test Taker Advocacy TOEFL Services Tameeca J@ 07/25/04:PM: Thank you for contacting the TOEFL ProgramDear [redacted] For assistance with your June 11, test scores, you must contact the ETS Office of Testing Integrity (OTI) at: Phone: [redacted] or [redacted] Fax: [redacted] Email: [redacted] The ETS Office of Testing Integrity (OTI) hours of operation are Monday through Friday, 7:30am to 5:30pm Eastern Standard TimeOnly they can assist youUnfortunately, we have no information to provide to you about your scoresWe regret we are unable to be of assistance to you at this timeETS is committed to improving your customer service experiencePlease take a moment and complete a short Customer Service Survey at: [redacted] Thank you in advance for your participation [redacted] Reference # [redacted] [redacted] @ 07/22/05:PM: ETS: · I took the TOEFL test on June 11, days ago in [redacted] · According to your score reporting schedule test, the score posting date was June, and the Downloadable PDF Availability Date was June, · I call to your Customer Support Center in [redacted] timesThe representative did not attend my consultations and merely refer me to another representative until hang out the call· Finnally, after I talked with one of your representative I found out that there was a problem in my inscripccionI haven´t registered my full nameYour representative just said me I should wait two or four weeks for an answer· After four weeks I called to your Customer Support Center in [redacted] and received the same treatmentYourrepresentatives did not attend my consultations and merely refer me to another representative until hang out the call· At the end, one of your representative said me ETS has send me an emailI checked my personal account [redacted] but nothing· After many calls I realize, you send the email to my work account [redacted] and it was rejectedOk no problem· Finally July 12, I received an email from MrShawnee C [redacted] Test Security Specialist ETS and a copy of a letter, where asked me to send a copy of my documents to verify my full name· Immediately the same day (July 12) I send copy of my passport, my american visa, my driver´s license and my national Idto [redacted] · On July 18, I called again but there were not representative available and I send another email to MsC [redacted] · On July 19, MsC [redacted] send me a email and said he has received my identification and it has been forwarded to an identification specialist for reviewAnd ask me to check the TOEFL site on July 22, after PM Eastern Time for an update of your score status· Today July 22, after PM Eastern Time, 4PM [redacted] TimeI checked the TOEFL site and my score are not postedI repeat many times that I needed urgently a response because I intended to begin classes on fall, the university would not send me the letter of admission until I send the TOEFL scoresWithout the acceptance letter I can not handle my student visa or my scholarshipIf only I would have an answer, I could decided whether or not take the test againNow is late I received an email from [redacted] University where they said the scholarship that I applied was awarded for this year I paid for a service and I feel stolen [redacted] Ref.- [redacted] ETS ID.- [redacted]
Complaint: [redacted] I am rejecting this response because:ETSTOEFL has been contacted by me on TuesdayDecember 12th and I spoke to Barbara under call Ref # [redacted] and it was already confirmed by her that I do not have a profile created in their data banks They will also not contact the bank on my behalf and I have spoken and already filed a dispute with CHIME bank was told that theses charges were vaild Regards, [redacted]
Please see our customer response below: [redacted] ETS was notified by the Revdex.com (Revdex.com) that you submitted a complaint regarding the HiSet Reading test retake policyYour issue was escalated to HiSet Program Direction and we have been advised that you will have the March 31, test date removed from your accountTherefore, you will be able to schedule another HiSet Reading test immediatelyI hope this information is helpful and wish you the best on your future testingBest regards,Linda M [redacted] AdvocateHiSet / Educational Testing Service
Voice message was left today 7/21/providing my (Doreen S***) direct contact for test taker at phone number [redacted] informing her that refund was already issuedRefund was processed on June 5, for $ Refund credited to ***
Customer was spoken to by phone today 11/and the balance of the test fee was refunded to equal the full amount of the exam
Please see our response to the candidate below: From: TTA Praxis Advocacy [ [redacted] Sent: Tuesday, January 19, 1:PMTo: [redacted] Subject: Praxis - case [redacted] [# [redacted] Dear [redacted] I have received your Revdex.com complaint regarding the score reporting of your recent Praxis testsPlease see the paragraph below that is copied from the Praxis website about getting your scoresThere are two types of Praxis tests: continuous and window testingContinuous testing is offered all the time and the scores are available online - business days after the test dateWindow testing is offered during specific test date periods and the scores become available to days after the test date window closesBoth of your tests [redacted] code [redacted] and [redacted] are window testingOfficial scoring of the tests begins once the window closes on January Also the reporting date depends on the type of test whether the test is only multiple choice or whether the test is multiple choice and constructed responseYour EE Multiple Subject tests are multiple choice only and are due to report on January 29, Your PLT K-test is multiple choice and constructed response and is due to report on February 5, I am sorry that the types of tests and reporting dates were not made clearer to youPlease let me know if you have further questions Sincerely, [redacted] K [redacted] Praxis Test Taker Advocacy
Please see our customer response below: [redacted] We were notified by the Revdex.com of the complaint [redacted] submitted on your behalf A driver license is not acceptable identification for test takers who are not testing in their country of citizenship This is stated in the ID Document Requirements on our Web site Policies governing the administration of these tests are available to test takers year round so that they may be familiar with our policies and procedures prior to the day of the examBefore completing the registration, test takers must acknowledge that they have carefully read and understood the requirementsDetailed information is too much to be included in the admission ticket and so test takers are referred to the immediate site via a link to be able to view this informationIn performing the role as check and balance for our user states, we have an obligation to our clients to ensure that the documentation presented to our test centers are valid and are true representation of the requirements submitted by our test takersI apologize if some centers permitted you to test in previous years but prior admission to a test center based on a given ID document does not ensure that the document will be considered acceptable for future testing Your last documented test was August 15, Our procedures are updated annually Procedures may change in any given testing year and so we reserve the right to revise and change procedures from as they become obsoleteYou were denied entry to the test because you did not have the required identificationIf you had been allowed to test, your score would have been canceledWhen you contacted us, you made demands of which we were unable to complyYou were notified that the complaint is referred for further consideration Unfortunately, we were not able to comply with your immediate on-the-spot demandInstead, proper procedures had to be followed for a review process and authorization to be granted There was no reason to “backpedal” as you mentioned You were provided a phone number and contactThe information you were given was accurate and can be taken at your discretionAs notified last week when I spoke to you and [redacted] , your concern was referred for further consideration Going forward, our Web site will continue to be our primary source of information to our test takers The test taker has the accountability to adhere to the policiesAs previously stated, the matter was under review The approval is received to order a onetime exception refundThe process may take five to seven business daysI hope this information is helpfulIf I may be of further assistance, please let me knowRegards,
Complaint: [redacted] I am rejecting this response because: The cancellation was not made on my behalf , there was a glitch in the GRE MOBILE WEBSITE I click on the view schedule details tab and somehow the next screen showed a cancelation noticeImmediately I contacted a customer service representative that states that should of never occurredI am not requesting a refund I would like the opportunity to take the exam I paid for and if that's impossible based upon GRE system malfunction I am requesting my full payment reimbursement.thanking you in advance Regards, [redacted] ***
Please see our customer response below: Dear [redacted] I have received your Revdex.com complaint about the Praxis test that you were scheduled to take on April 26, Your record indicates that you have already been refunded half your test fees and I will make an exception to policy and refund the remainder of $Please allow business days for the refund to post to your credit card accountIf you have further questions, please contact me Sincerely, [redacted] K [redacted] Praxis Test Taker Advocacy Case #: [redacted] Sent to Business on: 05/03/ Business Info: Educational Testing Service (ETS) [redacted]
Please see our customer response below: Dear [redacted] I have received your Revdex.com complaint regarding the GRE that you were scheduled to take on March 26, I realize that you attempted to reschedule your test by paying a $fee but unfortunately the deadline had passedSince you have paid again and scheduled another test, I will make an exception and refund your full test fees back to your cardPlease allow business days for the refund to post to your accountIf you have further questions, please contact me Sincerely, [redacted] K [redacted] GRE Test Taker Advocacy
Complaint: [redacted] I am rejecting this response because:There is no policy for cancellation refunds when a voucher was used that states no refund Regards, [redacted]
Please see our response below:As [redacted] states, ETS’s Office of Testing Integrity notified him by letter dated March 30, 2015, that, after completing a comprehensive review of his scores from the January 24, test administration, ETS found evidence to support cancellation of those scores and subsequently placed the scores on hold As per the established policies and procedures included on page of the TOEFL Information and Registration Bulletin, ETS will exercise its right to cancel scores if, in its judgment there is substantial evidence that the scores may be invalid [redacted] agreed to the policies and procedures when he registered for the test As also included the TOEFL Information and Registration Bulletin, ETS provided [redacted] with a copy of the booklet Why and How ETS Questions Scores which explains the process in detail and the options available for resolving the concerns about the questioned scores Our records indicate that [redacted] chose the initial option of submitting additional information for consideration to the ETS Board of Review (BOR)The information provided by [redacted] was submitted to the BOR initially on May and subsequently on May when he submitted more information After careful consideration of all information submitted by [redacted] ***, the Board of Review decided that substantial evidence exists to support cancellation of his January 24, scores [redacted] was sent a letter advising him that the following options are available to him for resolving this matter: Tell us to cancel your scores and receive a refund in the form of a voucher that you may use for a subsequent test administrationLet the school or agency to which you would like the scores to be sent decide whether to use the scores after ETS cancels them [redacted] does not select an option by the date indicated in our last correspondence, ETS will cancel his scores [redacted] should be advised to contact the representative handling his case if he wishes to discuss his available options for resolving this matter
Please see our customer response below: From: TTA GRE Advocacy [mailto: [redacted] ] Sent: Friday, April 08, 4:PMTo: [redacted] Subject: [redacted] - GRE Services - Revdex.com Case #: [redacted] [# [redacted] ] Dear [redacted] Your complaint to the Revdex.com (Revdex.com), Case # [redacted] , concerning billing fees for the GRE test has been forwarded to me for an investigation You stated that you only wanted to update your accommodations information, not register for the examThis information should not have been requested for an update until you were ready to submit your registration Please accept our apologies for the misunderstanding Your account will be cleared of all charges and your credit card information will be deleted Sincerely, [redacted] LJ [redacted] Test Taker Advocacy [redacted] GRE Services
Complaint: [redacted] I am rejecting this response because:I recieved an email from the company yesterday stating that my account has already been paid in full as of April 5thBut I still got a bill in the mail saying I owe $ Regards, [redacted]
Please see the response below from Disability Services:Dear [redacted] Your concern regarding your Graduate Record Examinations (GRE) Computer-Based Test (CBT) was forwarded to me for responseFrom the information Ireceived, you expressed concerns about the timing during your test sessionadministration on December 29, 2016.The examination of your Examinee Performance Record (EPR) which records allevents of an individual test session, shows that the timing was functioningproperly and that you received and used “time and a half” the standard testingtime in each section of the test (refer to page "General Information" in theregistration bulletin), minutes in both the Verbal Sections, minutes and 30seconds in both the Quantitative Sections, minutes in the Analytical WritingIssue Essay and minutes in the Analytical Writing Argument EssayTheadditional “appointment" time is added to assure that candidates have enoughtime to be checked in, select score recipients and to do the backgroundquestions.As indicated above, all of our records indicate that you received the appropriateaccommodations based on your documentationIf you would like to retest, youmust resubmit the following: a completed CBT Authorization Voucher RequestForm and Applicant's Request for Nonstandard Testing Accommodations Formpart I & II.I wish you much success in your future educational endeavors.KaSandra T***Team LeadDisability ServicesPhone: [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meRegards, [redacted]
Please see our customer response below: Dear [redacted] I am writing in reference to the complaint you filed with the Revdex.com concerning your May 22, GRE General Test scoresAccording to your complaint, you were concerned that your Analytical Writing responses were not graded correctlyIt is important to note that all of our graders must follow the same set of scoring guidelines when grading examsYou can review these guidelines and sample responses, by visiting [redacted] It is worth the time to read the scoring guides carefully and review the sample responses at each score pointIt may also be helpful to review the Analytical Writing Score Level Descriptions at http://www.ets.org/gre/revised_general/prepare/analytical_writing/score_level_de...⇄ which describe, for each score level, the overall quality of the analytical writing demonstrated across both the “Issue” and “Argument” tasksThe primary emphasis in scoring the Analytical Writing section is on your critical thinking and analytical writing skills rather than on grammar and mechanicsIn reference to your request for detailed information on the scoring of the Analytical Writing Section, as you mentioned, individual feedback for each test taker is not providedHowever if you felt the score you were provided is not sufficient, you may request a score review of the Analytical Writing measure of the GRE revised General Test that you took up to three months after the administrationTo request a score review, mail or fax the completed form (see below) with payment to the address or fax number indicated on the formAllow four weeks for the results of the review to be mailedNote that during the review process your GRE revised General Test scores will be placed on hold; you will not be able to report your scores to designated score recipients until the review process is completedIf the score review process results in a higher or lower score, the new score will be reported and the fee will be refunded to youhttp://www.ets.org/s/gre/pdf/gre_score_review_request_form.pdf Please note however, that the score review of the Analytical Writing measure of the GRE revised General Test is not intended to provide diagnostic feedback eitherWhen test takers request a score review, experienced Scoring Leaders who have not previously scored those particular essays review themScoring Leaders are our most experienced and accurate ratersThey carefully review rescore requests to determine whether different scores are meritedWe are aware that test taking in itself is a stressful experience and again we thank you for expressing your concerns to usComments from test takers are always welcomed and are taken seriously in our effort to maintain the highest standards of quality for our tests and testing servicesI hope this information is helpful to you and wish you much success in your future academic endeavorsSincerely, GRE Services