Please see our response below:From: TTA GRE Advocacy [mailto:[email protected]] Sent: Friday, June 12, 11:AMTo: [redacted] Subject: Re: The GRE(R) revised General Test/Case#[#1397459] Dear [redacted] As a good faith gesture, if you register for a new test appointment, I will refund all but $of that new test fee The $retained would be for the fee that you would have paid had you rescheduled your exam prior to the penalty period.Regards,Kelly H***
Please see our response below:From: TTA Praxis Advocacy [mailto:[email protected]] Sent: Wednesday, August 05, 12:PMTo: [redacted] Subject: [redacted] (***) CUST NO [redacted] Revdex.com Case [redacted] / ETS Case [redacted] Dear [redacted] Educational Testing Service (ETS) was notified by the Revdex.com (Revdex.com) that you submitted a complaint regarding the ID policy set forth by ETS with regard to the balance of $for your Praxis registration of June 15, It is the candidate's responsibility to become familiar with all policies and procedures before entering in to a 'contract' of services to be renderedAt the end of your registration process it asks "By clicking the COMPLETE APPOINTMENT button below, you agree to all terms and conditions related to payments, reschedules, cancellations, refunds and other policies set forth by your sponsoring organization." Therefore, a registrant is confirming, before paying and finalizing the registration, that they have read all policies and procedures set forth in the Praxis Series Information and Registration Bulletin (ID policy on page 10) at [redacted] On page of the Information and Registration Bulletin, as well as on the website, [redacted] it states, "The name you use when you register must exactly match (excluding hyphens, accents and spaces) the name on the identification (ID) documents that you will present on the day of the test." Also on page it states that "You are responsible for ensuring that the name you used to register exactly matches the name on the ID document you will present at the test center." It further states that "Your test fees will not be returned if you are not permitted to test or if your scores are withheld or canceled because of invalid or unacceptable ID." It should be considered that the fees we retain are used to recover the fees we are charged for seat time, which is assessed regardless of whether or not a person actually takes the testAs such, Educational Testing Service (ETS) is unable to comply with your request to remove the $balance owed, which includes a $chargeback fee from the banking institutionFurther services from ETS will not be rendered until this balance is satisfiedThank you for taking the time to contact us and granting us with the opportunity to provide clarification regarding your complaint with the Revdex.comI wish you success in your future professional endeavorsSincerely,Linda M [redacted] , AdvocateEducational Testing ServiceTest Taker Advocacy Dept
Complaint: [redacted] I am rejecting this response because: No response was given as of yet, except for notification for starting investigation of my case Regards, [redacted]
Please see our customer response below: Dear [redacted] I am writing in reference to the complaint you filed with the Revdex.com concerning the GRE® revised General Test that you had registered to take on February 27, According to your complaint, you are seeking a full refund for your examPlease note, the reschedule and cancellation policies are clearly stated on the website, [redacted] You must reschedule or cancel your test no later than four days before your test date or your test fee will be forfeitedIf you reschedule your test date, you will be charged a fee of US$If you cancel your test no later than four full days prior to your test date, you will receive a refund equivalent to half of the original test feeThere are no exceptions to this policy based on length of time between the cancellation and your test dateA 50% refund, only, will be issued when you cancel your test up until four days prior to your testing appointment Please note, when registering for an exam via the Internet, you are presented with the following: "By clicking the "Complete Appointment" button below, you agree to all the terms and conditions related to payments, reschedules, cancellations, refunds and other policies set forth by your sponsoring organization." To complete your registration, you clicked "Complete Appointment" According to our records, you have already received the refund that you are due of $on approximately February 11, I cannot comply with your request for a full refund I hope this information is helpful to you and wish you much success in your future academic endeavors Sincerely, [redacted] H [redacted] Advocate Test Taker Advocacy
Complaint: [redacted] I am rejecting this response because: this should have been expressed to me when I called ETS in January about this issue. Instead, he simply said he had to change my name himself as it would not let me. As you know, as I was told that you listened to my call, he did not express anything in your response to me. As your system would not let me create an account with my social and new name, this was something ETS did. This should have been explained to me. I have taken 4 tests since January and showed up for each test, over an hour early. I obviously showed up for this test as well. All of this should have been expressed when I spent the time on the phone with ETS, instead I was told everything was fine. I request a refund of the amount paid, which is 120.00 due to the fact that I was registered, prohibited and not informed by ETS thus making me miss an opportunity to actually take a test I already PAID and traveled to take. NO SERVICE WAS RENDERED TO ME DESPITE my actions of calling numerous time to rectify and correct the name issue, which ETS admits. Regards, [redacted]
Please see our response below: From: M [redacted] , Linda S Sent: Friday, October 21, 2016 2:17 PM To: [redacted] Subject: BBB Case #: [redacted] Dear [redacted] ETS was notified by the RevDex.com (BBB) that you submitted a complaint regarding the refund... for an additional score report that we were not able to process. Your case/issue was referred to me in the Test Taker Advocacy Group here at ETS. Please accept my apologies for the length of time that this refund of $27 is taking. I was able to track down the information regarding this refund. I have been assured that your $27 refund check will be in the October 30, 2016 run. Although I do not believe there will be further issues, if you do not see the refund check in the next couple of weeks, please notify me directly so I can trace it. Best regards,Linda M [redacted] , AsdvocateTest Taker Advocacy DepartmentGRE / ETS
Please see the response below that the customer received from the Call Center: Dear [redacted] Thank you for your messageIn consideration of your situation, ETS has made an exception to this policy and is providing you with a free rescheduleYou can register online at [redacted] NOTE: The free reschedule is only valid until November 2018, this is a one-time exception and cannot be extended past the expiration dateYou will receive a separate email with instructions on how to register with the free rescheduleIf need to reschedule or cancel your GRE® General Test, you will need to do so no later than four days before your scheduled test date to avoid forfeiting your test feeFor test takers in Mainland China, you will need to reschedule or cancel your test no later than days before your test dateThis policy reflects the fact that certain processing costs are incurred regardless of whether you actually take the testWe hope this information is helpful and wish you success on the testIf you have additional questions, please contact our Customer Service team at [redacted] or visit our website at [redacted] If you contact us via e-mail, please include all previous correspondence or a summary of information regarding your inquiry
Complaint: [redacted] I am rejecting this response because: I would like to know what is the substantial evidence and why did they initially released my scores on Feb 2014,If there was any cheating at the test center ETS would have cancelled the scores for the whole center why only my scores, based on my TOEFL results I had applied for [redacted] application which is on hold and DIBP they could not verify my TOEFL scores and I have already paid all the required fees You can imagine how unhappy I was to discover that I have to justify myself for the exam which I gave months ago Below were some cost and efforts involved Australia [redacted] application cost: AUD Australia skill [redacted] assessment: AUD [redacted] AGENT FEES: USD Medical test for whole family: USD TOEFL iBT: USD Additional score report: USD TRAVEL COST FOR TOEFL: USD Please help me get my scores back Thank you for your time, consideration, and support Regards, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me I would encourage ETS to review its confirmation policy and $change fee, perhaps putting in place a no change fee if the rebook is within minutes of receiving the confirmation Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: The terms are not used interchangeablyThe facility would mean all property controlled by the companyWhereas, building means the structureThe idea of facility would include anywhere on the campusFor example, if I decided to sell lemonade in the parking lot of the ETS testing center I would be asked to leave because I was on their campusThe facility is not interchangeable with the word buildingAlso, I was rushed by the employee to hurry and sign so that she could seat othersShe spent minutes explaining to me about scrap paper being used in the testablishment but never in my five hours on the campus did she mentioned anything about the break and how to proceed during itThis is a failure of the employee to properly instruct test takers during their test Regards, [redacted]
Please see our customer response below:From: M [redacted] , Linda S Sent: Friday, August 05, 10:AM To: [redacted] Subject: Revdex.com Case #: [redacted] GRE Case [redacted] [redacted] ETS was notified by the Revdex.com (Revdex.com) that you submitted a complaint regarding the services you received from our organization In your complaint, you noted that your confirmation of registration was incorrect and you feel that it is a system issue in the GRE registration process Although I have investigated your issue and find that there were no system issues reported on the date of your original registration, I have made a one-time exception to policy and refunded the $date change feePlease allow 7-business days for the transaction to postI hope this information is helpfulRegards,Linda M [redacted] AdvocateGRE Test Taker Advocacy Group
Thank you for your efforts towards giving consumers a voice.I wish to withdraw my complaints against the ETS/GRE, Complaint ID # [redacted] I received a call that my refund will be processed soon.Again, thanks for all you Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI have had the opportunity to reschedule my test without having to pay for another testI appreciate you expediting this for me and I hope that you will further consider updating your website and removing whatever glitches are present as well as making your policies less criminalisticThese are students you're dealing with, not America's eliteThank you and have a great week Regards, [redacted] ***
Please see the response below: Dear [redacted] During our investigation of your case we were notified that our GRE Customer Service department was able to assist you with this matterPer the email sent to you on April 27, at approximately 11:30AM, your scores will be sent to the following institutions you requested free of charge: *** [redacted] *** [redacted] *** [redacted] Thanks, [redacted] H [redacted] Advocate, Test Taker Advocacy Department Mails [redacted] Desk Phone: [redacted] Hours: 11:30AM-8:00PM
Complaint: [redacted] I am rejecting this response because:Steven, Thank you for your response First of all, me showing up every time with my passport on me was a clear coincidence as I showed up with my backpack that had all my paperwork, doesn't necessarily means I knew passports were the only for of ID that I could use.Furthermore, I'm sure ETS could have made the text of the email more clearer, so it helps people comply with the odd rule not just take their money then ask to repay.In addition, the fact that you addressed only the money issue and telling me that you won't refund me or reschedule my test for me makes me sorryAll you guys care about is the money clearlyYou never addressed how your employees dealt with me not wanting to give me any proof of the situation even their names!!! You know I have the right to know who I'm speaking to in reputable organizations, as I know now I'm talking to StevenI truly felt I was scammed by themI also mentioned they asked me if I had my green card, workpermit as other forms of ID which means there's other forms that could be used not just like you or the website says (last time I Checked green card was not an ID but your employee said they would take it over a valid license) and I even gave you the employee name IRIS, that I had to walk around to read her name tag as she won't give to me.At the end, I talked to my bank for a refund as I doubted you guys would want to help at all, ETS has lied to the dispute telling my bank I haven't showed up to the test!! I appealed the decision and showed documentation and your test schedule confirmation email and they issued me a full refund this morningSo even my bank doesn't see you guys conducting business the right wayBut apparently you still think you areRegards [redacted]
Please see our customer response below: From: Test Taker Advocacy [mailto:[email protected]] Sent: Wednesday, August 03, 1:PM To: [redacted] Subject: [redacted] ***/ETS ID: [redacted] /Case #: [redacted] [Incident: [redacted] ] Katie H@ 08/03/01:PM: Dear *** [redacted] I am writing in reference to the complaint you filed with the Revdex.com concerning the TOEFL iBT exam that you have registered for August 6, According to your complaint, you are seeking a full refund of your test fees because you feel you are too ill to sit for your exam and you did not want to pay the rescheduling feePlease note, the reschedule and cancellation policies are clearly stated on the website, http://www.ets.org/toefl/ibt/register/changes/ If you need to reschedule or cancel your registration, you have up to four full days before your test dateFor example, if your test is on Saturday, you must reschedule or cancel by TuesdayThe fee to reschedule is US$and must be paid before you can register for a new date Please note, when register for an exam via the Internet, you are presented with this policy before completing your registration As a one-time exception, I have canceled your August 6, exam and issued you a voucher so that you may retest free of chargePlease us the voucher authorization number displayed in the “View Orders” section of your TOEFL Profile to schedule another test dateFor security reasons, we do not provide the voucher number in the e-mailThe voucher number will pay for the test As stated above, this is a one-time exception and should you need to reschedule in the future for any reason you will be responsible for the $rescheduling fee Sincerely, Katie H***, Advocate Educational Testing Service Test Taker Advocacy DeptTOEFL Services
Complaint: [redacted] I am rejecting this response because: I do not need this test and did not schedule itI will not accept anything but a full refund Regards, [redacted]
Please see our response below:From: TTA GRE Advocacy [mailto:[email protected]] Sent: Friday, June 12, 11:AMTo: [redacted] Subject: Re: The GRE(R) revised General Test/Case#[#1397459] Dear [redacted] As a good faith gesture, if you register for a new test appointment, I will refund all but $of that new test fee The $retained would be for the fee that you would have paid had you rescheduled your exam prior to the penalty period.Regards,Kelly H***
Please see our response below:From: TTA Praxis Advocacy [mailto:[email protected]] Sent: Wednesday, August 05, 12:PMTo: [redacted] Subject: [redacted] (***) CUST NO [redacted] Revdex.com Case [redacted] / ETS Case [redacted] Dear [redacted] Educational Testing Service (ETS) was notified by the Revdex.com (Revdex.com) that you submitted a complaint regarding the ID policy set forth by ETS with regard to the balance of $for your Praxis registration of June 15, It is the candidate's responsibility to become familiar with all policies and procedures before entering in to a 'contract' of services to be renderedAt the end of your registration process it asks "By clicking the COMPLETE APPOINTMENT button below, you agree to all terms and conditions related to payments, reschedules, cancellations, refunds and other policies set forth by your sponsoring organization." Therefore, a registrant is confirming, before paying and finalizing the registration, that they have read all policies and procedures set forth in the Praxis Series Information and Registration Bulletin (ID policy on page 10) at [redacted] On page of the Information and Registration Bulletin, as well as on the website, [redacted] it states, "The name you use when you register must exactly match (excluding hyphens, accents and spaces) the name on the identification (ID) documents that you will present on the day of the test." Also on page it states that "You are responsible for ensuring that the name you used to register exactly matches the name on the ID document you will present at the test center." It further states that "Your test fees will not be returned if you are not permitted to test or if your scores are withheld or canceled because of invalid or unacceptable ID." It should be considered that the fees we retain are used to recover the fees we are charged for seat time, which is assessed regardless of whether or not a person actually takes the testAs such, Educational Testing Service (ETS) is unable to comply with your request to remove the $balance owed, which includes a $chargeback fee from the banking institutionFurther services from ETS will not be rendered until this balance is satisfiedThank you for taking the time to contact us and granting us with the opportunity to provide clarification regarding your complaint with the Revdex.comI wish you success in your future professional endeavorsSincerely,Linda M [redacted] , AdvocateEducational Testing ServiceTest Taker Advocacy Dept
Complaint: [redacted] I am rejecting this response because: No response was given as of yet, except for notification for starting investigation of my case Regards, [redacted]
Please see our customer response below: Dear [redacted] I am writing in reference to the complaint you filed with the Revdex.com concerning the GRE® revised General Test that you had registered to take on February 27, According to your complaint, you are seeking a full refund for your examPlease note, the reschedule and cancellation policies are clearly stated on the website, [redacted] You must reschedule or cancel your test no later than four days before your test date or your test fee will be forfeitedIf you reschedule your test date, you will be charged a fee of US$If you cancel your test no later than four full days prior to your test date, you will receive a refund equivalent to half of the original test feeThere are no exceptions to this policy based on length of time between the cancellation and your test dateA 50% refund, only, will be issued when you cancel your test up until four days prior to your testing appointment Please note, when registering for an exam via the Internet, you are presented with the following: "By clicking the "Complete Appointment" button below, you agree to all the terms and conditions related to payments, reschedules, cancellations, refunds and other policies set forth by your sponsoring organization." To complete your registration, you clicked "Complete Appointment" According to our records, you have already received the refund that you are due of $on approximately February 11, I cannot comply with your request for a full refund I hope this information is helpful to you and wish you much success in your future academic endeavors Sincerely, [redacted] H [redacted] Advocate Test Taker Advocacy
Complaint: [redacted] I am rejecting this response because: this should have been expressed to me when I called ETS in January about this issue. Instead, he simply said he had to change my name himself as it would not let me. As you know, as I was told that you listened to my call, he did not express anything in your response to me. As your system would not let me create an account with my social and new name, this was something ETS did. This should have been explained to me. I have taken 4 tests since January and showed up for each test, over an hour early. I obviously showed up for this test as well. All of this should have been expressed when I spent the time on the phone with ETS, instead I was told everything was fine. I request a refund of the amount paid, which is 120.00 due to the fact that I was registered, prohibited and not informed by ETS thus making me miss an opportunity to actually take a test I already PAID and traveled to take. NO SERVICE WAS RENDERED TO ME DESPITE my actions of calling numerous time to rectify and correct the name issue, which ETS admits. Regards, [redacted]
Please see our response below: From: M [redacted] , Linda S Sent: Friday, October 21, 2016 2:17 PM To: [redacted] Subject: BBB Case #: [redacted] Dear [redacted] ETS was notified by the RevDex.com (BBB) that you submitted a complaint regarding the refund... for an additional score report that we were not able to process. Your case/issue was referred to me in the Test Taker Advocacy Group here at ETS. Please accept my apologies for the length of time that this refund of $27 is taking. I was able to track down the information regarding this refund. I have been assured that your $27 refund check will be in the October 30, 2016 run. Although I do not believe there will be further issues, if you do not see the refund check in the next couple of weeks, please notify me directly so I can trace it. Best regards,Linda M [redacted] , AsdvocateTest Taker Advocacy DepartmentGRE / ETS
Please see the response below that the customer received from the Call Center: Dear [redacted] Thank you for your messageIn consideration of your situation, ETS has made an exception to this policy and is providing you with a free rescheduleYou can register online at [redacted] NOTE: The free reschedule is only valid until November 2018, this is a one-time exception and cannot be extended past the expiration dateYou will receive a separate email with instructions on how to register with the free rescheduleIf need to reschedule or cancel your GRE® General Test, you will need to do so no later than four days before your scheduled test date to avoid forfeiting your test feeFor test takers in Mainland China, you will need to reschedule or cancel your test no later than days before your test dateThis policy reflects the fact that certain processing costs are incurred regardless of whether you actually take the testWe hope this information is helpful and wish you success on the testIf you have additional questions, please contact our Customer Service team at [redacted] or visit our website at [redacted] If you contact us via e-mail, please include all previous correspondence or a summary of information regarding your inquiry
Complaint: [redacted] I am rejecting this response because: I would like to know what is the substantial evidence and why did they initially released my scores on Feb 2014,If there was any cheating at the test center ETS would have cancelled the scores for the whole center why only my scores, based on my TOEFL results I had applied for [redacted] application which is on hold and DIBP they could not verify my TOEFL scores and I have already paid all the required fees You can imagine how unhappy I was to discover that I have to justify myself for the exam which I gave months ago Below were some cost and efforts involved Australia [redacted] application cost: AUD Australia skill [redacted] assessment: AUD [redacted] AGENT FEES: USD Medical test for whole family: USD TOEFL iBT: USD Additional score report: USD TRAVEL COST FOR TOEFL: USD Please help me get my scores back Thank you for your time, consideration, and support Regards, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me I would encourage ETS to review its confirmation policy and $change fee, perhaps putting in place a no change fee if the rebook is within minutes of receiving the confirmation Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: The terms are not used interchangeablyThe facility would mean all property controlled by the companyWhereas, building means the structureThe idea of facility would include anywhere on the campusFor example, if I decided to sell lemonade in the parking lot of the ETS testing center I would be asked to leave because I was on their campusThe facility is not interchangeable with the word buildingAlso, I was rushed by the employee to hurry and sign so that she could seat othersShe spent minutes explaining to me about scrap paper being used in the testablishment but never in my five hours on the campus did she mentioned anything about the break and how to proceed during itThis is a failure of the employee to properly instruct test takers during their test Regards, [redacted]
Please see our customer response below:From: M [redacted] , Linda S Sent: Friday, August 05, 10:AM To: [redacted] Subject: Revdex.com Case #: [redacted] GRE Case [redacted] [redacted] ETS was notified by the Revdex.com (Revdex.com) that you submitted a complaint regarding the services you received from our organization In your complaint, you noted that your confirmation of registration was incorrect and you feel that it is a system issue in the GRE registration process Although I have investigated your issue and find that there were no system issues reported on the date of your original registration, I have made a one-time exception to policy and refunded the $date change feePlease allow 7-business days for the transaction to postI hope this information is helpfulRegards,Linda M [redacted] AdvocateGRE Test Taker Advocacy Group
Thank you for your efforts towards giving consumers a voice.I wish to withdraw my complaints against the ETS/GRE, Complaint ID # [redacted] I received a call that my refund will be processed soon.Again, thanks for all you Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI have had the opportunity to reschedule my test without having to pay for another testI appreciate you expediting this for me and I hope that you will further consider updating your website and removing whatever glitches are present as well as making your policies less criminalisticThese are students you're dealing with, not America's eliteThank you and have a great week Regards, [redacted] ***
Please see the response below: Dear [redacted] During our investigation of your case we were notified that our GRE Customer Service department was able to assist you with this matterPer the email sent to you on April 27, at approximately 11:30AM, your scores will be sent to the following institutions you requested free of charge: *** [redacted] *** [redacted] *** [redacted] Thanks, [redacted] H [redacted] Advocate, Test Taker Advocacy Department Mails [redacted] Desk Phone: [redacted] Hours: 11:30AM-8:00PM
Complaint: [redacted] I am rejecting this response because:Steven, Thank you for your response First of all, me showing up every time with my passport on me was a clear coincidence as I showed up with my backpack that had all my paperwork, doesn't necessarily means I knew passports were the only for of ID that I could use.Furthermore, I'm sure ETS could have made the text of the email more clearer, so it helps people comply with the odd rule not just take their money then ask to repay.In addition, the fact that you addressed only the money issue and telling me that you won't refund me or reschedule my test for me makes me sorryAll you guys care about is the money clearlyYou never addressed how your employees dealt with me not wanting to give me any proof of the situation even their names!!! You know I have the right to know who I'm speaking to in reputable organizations, as I know now I'm talking to StevenI truly felt I was scammed by themI also mentioned they asked me if I had my green card, workpermit as other forms of ID which means there's other forms that could be used not just like you or the website says (last time I Checked green card was not an ID but your employee said they would take it over a valid license) and I even gave you the employee name IRIS, that I had to walk around to read her name tag as she won't give to me.At the end, I talked to my bank for a refund as I doubted you guys would want to help at all, ETS has lied to the dispute telling my bank I haven't showed up to the test!! I appealed the decision and showed documentation and your test schedule confirmation email and they issued me a full refund this morningSo even my bank doesn't see you guys conducting business the right wayBut apparently you still think you areRegards [redacted]
Please see our customer response below: From: Test Taker Advocacy [mailto:[email protected]] Sent: Wednesday, August 03, 1:PM To: [redacted] Subject: [redacted] ***/ETS ID: [redacted] /Case #: [redacted] [Incident: [redacted] ] Katie H@ 08/03/01:PM: Dear *** [redacted] I am writing in reference to the complaint you filed with the Revdex.com concerning the TOEFL iBT exam that you have registered for August 6, According to your complaint, you are seeking a full refund of your test fees because you feel you are too ill to sit for your exam and you did not want to pay the rescheduling feePlease note, the reschedule and cancellation policies are clearly stated on the website, http://www.ets.org/toefl/ibt/register/changes/ If you need to reschedule or cancel your registration, you have up to four full days before your test dateFor example, if your test is on Saturday, you must reschedule or cancel by TuesdayThe fee to reschedule is US$and must be paid before you can register for a new date Please note, when register for an exam via the Internet, you are presented with this policy before completing your registration As a one-time exception, I have canceled your August 6, exam and issued you a voucher so that you may retest free of chargePlease us the voucher authorization number displayed in the “View Orders” section of your TOEFL Profile to schedule another test dateFor security reasons, we do not provide the voucher number in the e-mailThe voucher number will pay for the test As stated above, this is a one-time exception and should you need to reschedule in the future for any reason you will be responsible for the $rescheduling fee Sincerely, Katie H***, Advocate Educational Testing Service Test Taker Advocacy DeptTOEFL Services
[redacted] , contacted the customer by phone and the issue was resolved today 9/22/We rescheduled her exam at no charge as a one time exception
As per an email sent on 4/9/by [redacted] ***, customer is aware that there is no balance on her account
Complaint: [redacted] I am rejecting this response because: I do not need this test and did not schedule itI will not accept anything but a full refund Regards, [redacted]