Please see our customer response below: From: Test Taker Advocacy Sent: Tuesday, October 04, 9:AM To: [redacted] Subject: RE: Revdex.com [redacted] GRE Dear [redacted] Your complaint to the Revdex.com (Revdex.com) regarding a duplicate charge you received while registering for your GRE® General Test was forwarded to me for a responseThank you for sharing your concerns with us Comments from test takers are always welcomed and are taken seriously in our effort to maintain the highest standards of quality for our tests and testing servicesI apologize for the difficulties you experienced when registering for your examI have searched your account and cannot the additional chargePlease send me the below information so that I may investigate further" Your name" Reason for inquiry: (duplicate charge, failed registration, etc.)" Credit card or PayPal account holder's name:" Transaction date(s):" Amount(s):" Payment type: [redacted] (please include all payment types attempted)" Sequence number/last four digits of credit/debit card or email address if using [redacted] " Any additional information or proof of payment that you can provide (optional) I look forward to hearing from you in the near futureSincerely, Katie H***, AdvocateEducational Testing ServiceTest Taker Advocacy Dept.GRE Services
Complaint: [redacted] I am rejecting this response because: You are giving vindications and justifications on how you refused to let me reschedule the GRE testYou mentioned that the reason was that I presented an ID that didn't match my name when I registered for the testI called the customer services and they confirm my identity using my mailing address, my email and my phone numberI really, really don't understand what this has to do with the feeYou can ask me to provide a correct ID, but you can't tell me because of that your fee is gone, I have to pay againIf you have a law, or policy or regulation that allows you to take people's money like this will a lame law and your practice will be "scam" Please explain to me how is this not an scamWhy do you want me to pay the fee againProvide a single legal and logic reason to allow you to ask for money again Regards, [redacted]
Please see our customer response below: [redacted] *We were notified by the Revdex.com (Revdex.com) that you informed the Agency about an issue you encountered that you believed to be a technical problem during your exam Our customers are very important to us Every complaint received is thoroughly investigated to ensure that the services we provide are delivered within our standard level of agreement With no exception, your test activity for this exam was pulled and reviewed for the discrepancies you mentioned The detailed investigation determined that there were no technical or server issues during the administration of this exam The essay was skipped and the option was chosen to exit the exam Test takers are given the option to exit the test at any time they chooseThe early termination of the exam is a candidate error and not a technical issueWe hope this clarification is helpful to you, and thank you for advising us of your concerns Comments from test takers are always welcome and taken seriously in our efforts to maintain the highest standards of the quality for our tests and testing services We wish you success in all of your future endeavorsRegards,
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Please see our response below:Dear [redacted] I have requested the $refund to be added to the monthly refund listPlease allow to weeks to receive the check at the address listed belowI apologize for the inconvenienceSincerely, Test Taker Advocacy
Complaint: [redacted] I am rejecting this response because: I did not state I needed more timeIn your check out process it does not state the time span a test takes, misleading customers and charging them for an appointment full duration is not disclosed Regards, [redacted]
Please see our customer response below: Dear [redacted] *** Your complaint to the Revdex.com (Revdex.com) was forwarded to me for a response Thank you so much for sending me a copy of the letter you sent to MrRobert SM*** I apologize for the delay getting back to youUnfortunately, as I stated on the voicemail I left on your home phone, MrM [redacted] is no longer a chairman at ETS and has been promoted to a new position That is why I asked that you send a copy of the letter to me We have received your response regarding the iBT TOEFL exam you had taken on December 2, We have made an exception and granted your request, since the technical problems that occurred during the December 2, exam was not your fault A $refund has been issued for your test fees in the form of a credit on your [redacted] charge card, ending with *** You will need to allow ten working days for the credit to post to your card A refund of the remaining $51.00, paid for the TOEFL Value Pack Prep material will be processed separately through our finance department It will also be issued back to your [redacted] credit card, ending with *** You will need to allow working days for the credit to post to your card Sincerely,Test Taker AdvocacyTOEFL Services
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI appreciate MsM [redacted] thoughtful consideration and look forward to seeing the charge for refunded on my credit cardIf the ETS could please personally contact me by email or telephone to confirm the refund is actually moving forward, I would be most grateful Regards, [redacted]
According to our records, because of the customer frustration, a one time exception was made and a full refund was grantedA message was left for the customer
Good Morning [redacted] As per our conversation on Friday December I await your return call so I can assist you to get a credit doneI look forward to hearing from you.Judy D***Operations ManagerTest Taker Advocacy
Please see customer response below:From: Test Taker Advocacy Sent: Thursday, November 03, 4:PM To: D***, Judith L < [redacted] Subject: FW: Revdex.com [redacted] *ETS was notified by the Revdex.com (Revdex.com) that you submitted a complaint regarding the services you received from our organization In your complaint, you noted that your credit card was charged two times for one successful registration of the GRE examI received a call from your daughter, [redacted] today and I personally refunded the card over the telephone before seeing this Revdex.com complaintIf you should have any other issues regarding this refund transaction that was processed today, please do not hesitate to contact me directlyI hope this information is helpful and apologize for the length of time this refund issue took to be rectified Regards,Linda M [redacted] AdvocateGRE Test Taker Advocacy Group
Please see our customer response below: Dear [redacted] ETS was notified by the Revdex.com (Revdex.com) that you submitted a complaint to receive a 100% refund for the GRE® General Test that was scheduled for September 18, I apologize for any inconvenience caused by the technical issues with your ETS accountAfter reviewing your case, I am granting an exception to our reschedule and cancellation policies and I have issued a full refund of your September 18, General Test registration feeThe $refund should appear on your credit/debit card statement in approximately seven daysAlthough the Revdex.com is familiar with our policies and procedures, I thank you for taking the time to contact us granting the opportunity to provide clarification regarding your complaint with the Revdex.com Sincerely, Brian F*, AdvocateEducational Testing ServiceGRE Test Taker Advocacy
Please see our customer response below: From: Test Taker Advocacy Sent: Tuesday, October 25, 12:PM To: D***, [redacted] Subject: RE: Revdex.com T [redacted] GRE Dear [redacted] Your complaint to the Revdex.com (Revdex.com) regarding the score reports for your GRE® General Test you had taken on September 27, was forwarded to me for a responseThank you for sharing your concerns with us Comments from test takers are always welcomed and are taken seriously in our effort to maintain the highest standards of quality for our tests and testing services Please be advised when selecting recipients on test day you select via school/fellowship name and not solely by the institutions codeIt is clearly stated on the GRE website and at the end of your exam that if you do not select score recipients on the test day, or you would like to send your scores to more than four score recipients, you will need to submit an Additional Score Report request for a fee of US$per score recipientHowever, as a one-time exception to the policy we will add one additional score to your file free of chargePlease reply back with the code and department code you would like addedPlease respond within days Sincerely, Katie H [redacted] AdvocateEducational Testing ServiceTest Taker Advocacy Dept.GRE Services
Please see our response below:-----Original Message-----From: TTA GRE Advocacy [mailto:[email protected]] Sent: Wednesday, April 08, 11:AMTo: [redacted] Subject: The GRE® revised General Test/Case# [redacted] [# [redacted] ] Dear [redacted] I am writing in reference to the complaint you filed with the Revdex.com concerning the GRE® revised General Test that you registered to take on April 3, According to your complaint, you are seeking a full refund because you state that there was a failed transaction while registering for the examYou advised that you never received a confirmation of your test appointmentPlease note, per our records, you registered for your April 3, test on March 5, at 1:P.M On that same day, at 1:P.Myou logged into your profile and canceled this appointmentPlease note, the reschedule and cancellation policies are clearly stated on the website, http://www.ets.org/gre/subject/register/changeYou must reschedule or cancel your test no later than four days before your test date or your test fee will be forfeited If you reschedule your test date, you will be charged a fee of US$If you cancel your test no later than four full days prior to your test date, you will receive a refund equivalent to half of the original test feePlease note, when registering for an exam via the Internet, you are presented with the following: "By clicking the "Complete Appointment" button below, you agree to all the terms and conditions related to payments, reschedules, cancellations, refunds and other policies set forth by your sponsoring organization." To complete your registration, you clicked "Complete Appointment"Our investigation shows that a refund in the amount of $was systematically processed on March 9, On March 10, at 12:P.M., you called GRE Services with questions concerning the refund policy and asking if your test appointment could be "un-canceled." Unfortunately, once an appointment is canceled it cannot be reinstatedI cannot comply with your request to refund the additional 50% of the test feeI hope this information is helpful to you and wish you much success in your future academic endeavors Sincerely, [redacted] ***, AdvocateEducational Testing ServiceTest Taker Advocacy Dept
Please see our response below:From: TTA TOEFL Response [mailto:[email protected]] Sent: Thursday, July 09, 3:PMTo: [redacted] Subject: [redacted] - June 27, TOEFL Exam - Case # [redacted] - DJ [redacted] ] Dear [redacted] Your complaint to the Revdex.com (Revdex.com) was forwarded to me for a responseYou have expressed dissatisfaction with the score in the Reading section of the June 27, iBT TOEFL examWe have reviewed your Reading section and we could not find any testing or scoring irregularitiesYou received questions and you were given minutes to answer all of the questionsThe iBT TOEFL test does not have a question and answer service that would disclose the detailed scoring information for the Reading and Listening sections Some test questions are used multiple times with different versions of the test Earning points in the Reading section does not mean that you only answered questions correctly Some test forms are easier or more difficult than others because it's impossible to build every form of exact difficulty in practice The minute allotted time limit elapsed leaving questions unanswered in the Reading section We hope this information has been helpful and wish you much success in your future academic endeavors Sincerely,Doris LJ [redacted] Test Taker AdvocacyTOEFL Services ?
Complaint: [redacted] I am rejecting this response because: ETS provided statements to my credit card company and the $chargeback was reversed in ETS's favorSo, no I did not received a $refund (see attached documentation)I wasn't even aware that ETS had charged me another $fee on top of the original $I can't believe that ETS canceled my exam and then charged me an extra $instead of providing a complete refund, that is unethicalI see my account was updated to remove the unethical $chargeYou agreed in your response that I am owed the $205, so refund the $ Regards, [redacted]
Please see our customer response below: From: Test Taker Advocacy Sent: Thursday, May 12, 2:PM To: [redacted] Subject: RE: Revdex.com Rejection [redacted] GRE [redacted] The call was recorded for training purposes and remediation if necessary You were notified on the call that you would not be able to change your name on the old ID, and you were given assistance to generate your password on the new IDNo assistance was offered or completed on your old account There had to be some misunderstanding when you used your old ID Again, ETS cannot change test takers’ name A new account was created which you acknowledged that you had already done.After your contact with our customer service team in January 2016, you used your new id with the newly assigned ID and password to register and complete three Praxis exams under the name [redacted] ( [redacted] which indicated that you were aware of the need to complete your registration under your new account The following registrations have since been completed by you under your new account:03/26/ -SPEECH COMM02/23/ -CORE MATH 01/30/ - CORE MATHThe identification presented for all three test admins matched your new ID and you were able to complete your exams without incident The April 30, registration was completed using the old account When you logged into this ID ( [redacted] ), the name that would have appeared on this registration would have been, [redacted] If this were a case of ETS’ error, a call would have been made to our customer service department informing us of the discrepancy you foundWe were not able to locate any record of contact from you following the April 30th registration and our investigation shows that the registration was completed online by you.Despite the error, a onetime exception to refund the test fee under the old ID has been submitted and ETS will pay for your absenteeism Please note that any further registration under the old account will not be refunded For security purposes, the name on your registration must be an exact match to the ID presented at the test center.Thank you for allowing us to complete a thorough review.Regards, [redacted] H***
Please see our customer response below: Good Afternoon [redacted] Your most recent comments reflect high level of disagreement about our organization's score sending and refund policy While our opinions may differ we respect your right to your point of view All specific concerns were thoroughly investigated and addressed We are unable to be of further assistance regarding this matter.Regards,Judy D***Operations ManagerTest Taker Advocacy
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I would like a refund of my money Regards, [redacted]
Complaint: [redacted] I am unequivocally rejecting this responseI find the lack of end user support and service provided by ETS and GRE to be in poor taste, but unsurprising given lack of business ethics by which your organization is runMainly by actively participating in a monopoly on graduate admission standards, and the willful extortion of hopeful graduate school students by frivolously charging them to pay fees for services which they have already paid, as is the situation in this caseIt is clear to me now that the "customer" of ETS is not the end user in regard to the GRE test.The registration fee for the GRE test, which I paid in full, covered all costs for the services in which I renderedI expected these services, including the score reporting, to be delivered in good faithIt should not come as a surprise that any unwilling patron (as all end users of ETS and the GRE assuredly are by virtue of subjugation to your services through the aforementioned monopoly) expect the same whether that be at the time of the test or any reasonable amount of time afterIf the service has been paid for, it should be delivered.This being my uncompromising belief, I will continue to pursue my complaint against ETS' and GRE's non-sensical and unethical business practices in escalation to the relevant consumer protection agencies and departments until which time I am afforded a refund for the scores that I must report to complete pending graduate admissions applications, or I am provided access to the four score reports which I have already paid for.I will not wait for your response in my foregoing measures of complaint, however I will take the appropriate corrective action upon a satisfactory delivery of the reports or refund being deliveredI sincerely hope that ETS and GRE use this example of poor service and atrocious policy as a guide in reviewing and changing its policies to be more appreciative of end users in the future [redacted]
Please see our customer response below: From: Test Taker Advocacy Sent: Tuesday, October 04, 9:AM To: [redacted] Subject: RE: Revdex.com [redacted] GRE Dear [redacted] Your complaint to the Revdex.com (Revdex.com) regarding a duplicate charge you received while registering for your GRE® General Test was forwarded to me for a responseThank you for sharing your concerns with us Comments from test takers are always welcomed and are taken seriously in our effort to maintain the highest standards of quality for our tests and testing servicesI apologize for the difficulties you experienced when registering for your examI have searched your account and cannot the additional chargePlease send me the below information so that I may investigate further" Your name" Reason for inquiry: (duplicate charge, failed registration, etc.)" Credit card or PayPal account holder's name:" Transaction date(s):" Amount(s):" Payment type: [redacted] (please include all payment types attempted)" Sequence number/last four digits of credit/debit card or email address if using [redacted] " Any additional information or proof of payment that you can provide (optional) I look forward to hearing from you in the near futureSincerely, Katie H***, AdvocateEducational Testing ServiceTest Taker Advocacy Dept.GRE Services
Complaint: [redacted] I am rejecting this response because: You are giving vindications and justifications on how you refused to let me reschedule the GRE testYou mentioned that the reason was that I presented an ID that didn't match my name when I registered for the testI called the customer services and they confirm my identity using my mailing address, my email and my phone numberI really, really don't understand what this has to do with the feeYou can ask me to provide a correct ID, but you can't tell me because of that your fee is gone, I have to pay againIf you have a law, or policy or regulation that allows you to take people's money like this will a lame law and your practice will be "scam" Please explain to me how is this not an scamWhy do you want me to pay the fee againProvide a single legal and logic reason to allow you to ask for money again Regards, [redacted]
Please see our customer response below: [redacted] *We were notified by the Revdex.com (Revdex.com) that you informed the Agency about an issue you encountered that you believed to be a technical problem during your exam Our customers are very important to us Every complaint received is thoroughly investigated to ensure that the services we provide are delivered within our standard level of agreement With no exception, your test activity for this exam was pulled and reviewed for the discrepancies you mentioned The detailed investigation determined that there were no technical or server issues during the administration of this exam The essay was skipped and the option was chosen to exit the exam Test takers are given the option to exit the test at any time they chooseThe early termination of the exam is a candidate error and not a technical issueWe hope this clarification is helpful to you, and thank you for advising us of your concerns Comments from test takers are always welcome and taken seriously in our efforts to maintain the highest standards of the quality for our tests and testing services We wish you success in all of your future endeavorsRegards,
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Please see our response below:Dear [redacted] I have requested the $refund to be added to the monthly refund listPlease allow to weeks to receive the check at the address listed belowI apologize for the inconvenienceSincerely, Test Taker Advocacy
Complaint: [redacted] I am rejecting this response because: I did not state I needed more timeIn your check out process it does not state the time span a test takes, misleading customers and charging them for an appointment full duration is not disclosed Regards, [redacted]
Please see our customer response below: Dear [redacted] *** Your complaint to the Revdex.com (Revdex.com) was forwarded to me for a response Thank you so much for sending me a copy of the letter you sent to MrRobert SM*** I apologize for the delay getting back to youUnfortunately, as I stated on the voicemail I left on your home phone, MrM [redacted] is no longer a chairman at ETS and has been promoted to a new position That is why I asked that you send a copy of the letter to me We have received your response regarding the iBT TOEFL exam you had taken on December 2, We have made an exception and granted your request, since the technical problems that occurred during the December 2, exam was not your fault A $refund has been issued for your test fees in the form of a credit on your [redacted] charge card, ending with *** You will need to allow ten working days for the credit to post to your card A refund of the remaining $51.00, paid for the TOEFL Value Pack Prep material will be processed separately through our finance department It will also be issued back to your [redacted] credit card, ending with *** You will need to allow working days for the credit to post to your card Sincerely,Test Taker AdvocacyTOEFL Services
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI appreciate MsM [redacted] thoughtful consideration and look forward to seeing the charge for refunded on my credit cardIf the ETS could please personally contact me by email or telephone to confirm the refund is actually moving forward, I would be most grateful Regards, [redacted]
According to our records, because of the customer frustration, a one time exception was made and a full refund was grantedA message was left for the customer
Good Morning [redacted] As per our conversation on Friday December I await your return call so I can assist you to get a credit doneI look forward to hearing from you.Judy D***Operations ManagerTest Taker Advocacy
Please see customer response below:From: Test Taker Advocacy Sent: Thursday, November 03, 4:PM To: D***, Judith L < [redacted] Subject: FW: Revdex.com [redacted] *ETS was notified by the Revdex.com (Revdex.com) that you submitted a complaint regarding the services you received from our organization In your complaint, you noted that your credit card was charged two times for one successful registration of the GRE examI received a call from your daughter, [redacted] today and I personally refunded the card over the telephone before seeing this Revdex.com complaintIf you should have any other issues regarding this refund transaction that was processed today, please do not hesitate to contact me directlyI hope this information is helpful and apologize for the length of time this refund issue took to be rectified Regards,Linda M [redacted] AdvocateGRE Test Taker Advocacy Group
Please see our customer response below: Dear [redacted] ETS was notified by the Revdex.com (Revdex.com) that you submitted a complaint to receive a 100% refund for the GRE® General Test that was scheduled for September 18, I apologize for any inconvenience caused by the technical issues with your ETS accountAfter reviewing your case, I am granting an exception to our reschedule and cancellation policies and I have issued a full refund of your September 18, General Test registration feeThe $refund should appear on your credit/debit card statement in approximately seven daysAlthough the Revdex.com is familiar with our policies and procedures, I thank you for taking the time to contact us granting the opportunity to provide clarification regarding your complaint with the Revdex.com Sincerely, Brian F
*, AdvocateEducational Testing ServiceGRE Test Taker Advocacy
Please see our customer response below: From: Test Taker Advocacy Sent: Tuesday, October 25, 12:PM To: D***, [redacted] Subject: RE: Revdex.com T [redacted] GRE Dear [redacted] Your complaint to the Revdex.com (Revdex.com) regarding the score reports for your GRE® General Test you had taken on September 27, was forwarded to me for a responseThank you for sharing your concerns with us Comments from test takers are always welcomed and are taken seriously in our effort to maintain the highest standards of quality for our tests and testing services Please be advised when selecting recipients on test day you select via school/fellowship name and not solely by the institutions codeIt is clearly stated on the GRE website and at the end of your exam that if you do not select score recipients on the test day, or you would like to send your scores to more than four score recipients, you will need to submit an Additional Score Report request for a fee of US$per score recipientHowever, as a one-time exception to the policy we will add one additional score to your file free of chargePlease reply back with the code and department code you would like addedPlease respond within days Sincerely, Katie H [redacted] AdvocateEducational Testing ServiceTest Taker Advocacy Dept.GRE Services
Please see our response below:-----Original Message-----From: TTA GRE Advocacy [mailto:[email protected]] Sent: Wednesday, April 08, 11:AMTo: [redacted] Subject: The GRE® revised General Test/Case# [redacted] [# [redacted] ] Dear [redacted] I am writing in reference to the complaint you filed with the Revdex.com concerning the GRE® revised General Test that you registered to take on April 3, According to your complaint, you are seeking a full refund because you state that there was a failed transaction while registering for the examYou advised that you never received a confirmation of your test appointmentPlease note, per our records, you registered for your April 3, test on March 5, at 1:P.M On that same day, at 1:P.Myou logged into your profile and canceled this appointmentPlease note, the reschedule and cancellation policies are clearly stated on the website, http://www.ets.org/gre/subject/register/changeYou must reschedule or cancel your test no later than four days before your test date or your test fee will be forfeited If you reschedule your test date, you will be charged a fee of US$If you cancel your test no later than four full days prior to your test date, you will receive a refund equivalent to half of the original test feePlease note, when registering for an exam via the Internet, you are presented with the following: "By clicking the "Complete Appointment" button below, you agree to all the terms and conditions related to payments, reschedules, cancellations, refunds and other policies set forth by your sponsoring organization." To complete your registration, you clicked "Complete Appointment"Our investigation shows that a refund in the amount of $was systematically processed on March 9, On March 10, at 12:P.M., you called GRE Services with questions concerning the refund policy and asking if your test appointment could be "un-canceled." Unfortunately, once an appointment is canceled it cannot be reinstatedI cannot comply with your request to refund the additional 50% of the test feeI hope this information is helpful to you and wish you much success in your future academic endeavors Sincerely, [redacted] ***, AdvocateEducational Testing ServiceTest Taker Advocacy Dept
Please see our response below:From: TTA TOEFL Response [mailto:[email protected]] Sent: Thursday, July 09, 3:PMTo: [redacted] Subject: [redacted] - June 27, TOEFL Exam - Case # [redacted] - DJ [redacted] ] Dear [redacted] Your complaint to the Revdex.com (Revdex.com) was forwarded to me for a responseYou have expressed dissatisfaction with the score in the Reading section of the June 27, iBT TOEFL examWe have reviewed your Reading section and we could not find any testing or scoring irregularitiesYou received questions and you were given minutes to answer all of the questionsThe iBT TOEFL test does not have a question and answer service that would disclose the detailed scoring information for the Reading and Listening sections Some test questions are used multiple times with different versions of the test Earning points in the Reading section does not mean that you only answered questions correctly Some test forms are easier or more difficult than others because it's impossible to build every form of exact difficulty in practice The minute allotted time limit elapsed leaving questions unanswered in the Reading section We hope this information has been helpful and wish you much success in your future academic endeavors Sincerely,Doris LJ [redacted] Test Taker AdvocacyTOEFL Services ?
Complaint: [redacted] I am rejecting this response because: ETS provided statements to my credit card company and the $chargeback was reversed in ETS's favorSo, no I did not received a $refund (see attached documentation)I wasn't even aware that ETS had charged me another $fee on top of the original $I can't believe that ETS canceled my exam and then charged me an extra $instead of providing a complete refund, that is unethicalI see my account was updated to remove the unethical $chargeYou agreed in your response that I am owed the $205, so refund the $ Regards, [redacted]
Please see our customer response below: From: Test Taker Advocacy Sent: Thursday, May 12, 2:PM To: [redacted] Subject: RE: Revdex.com Rejection [redacted] GRE [redacted] The call was recorded for training purposes and remediation if necessary You were notified on the call that you would not be able to change your name on the old ID, and you were given assistance to generate your password on the new IDNo assistance was offered or completed on your old account There had to be some misunderstanding when you used your old ID Again, ETS cannot change test takers’ name A new account was created which you acknowledged that you had already done.After your contact with our customer service team in January 2016, you used your new id with the newly assigned ID and password to register and complete three Praxis exams under the name [redacted] ( [redacted] which indicated that you were aware of the need to complete your registration under your new account The following registrations have since been completed by you under your new account:03/26/ -SPEECH COMM02/23/ -CORE MATH 01/30/ - CORE MATHThe identification presented for all three test admins matched your new ID and you were able to complete your exams without incident The April 30, registration was completed using the old account When you logged into this ID ( [redacted] ), the name that would have appeared on this registration would have been, [redacted] If this were a case of ETS’ error, a call would have been made to our customer service department informing us of the discrepancy you foundWe were not able to locate any record of contact from you following the April 30th registration and our investigation shows that the registration was completed online by you.Despite the error, a onetime exception to refund the test fee under the old ID has been submitted and ETS will pay for your absenteeism Please note that any further registration under the old account will not be refunded For security purposes, the name on your registration must be an exact match to the ID presented at the test center.Thank you for allowing us to complete a thorough review.Regards, [redacted] H***
Please see our customer response below: Good Afternoon [redacted] Your most recent comments reflect high level of disagreement about our organization's score sending and refund policy While our opinions may differ we respect your right to your point of view All specific concerns were thoroughly investigated and addressed We are unable to be of further assistance regarding this matter.Regards,Judy D***Operations ManagerTest Taker Advocacy
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I would like a refund of my money Regards, [redacted]
Complaint: [redacted] I am unequivocally rejecting this responseI find the lack of end user support and service provided by ETS and GRE to be in poor taste, but unsurprising given lack of business ethics by which your organization is runMainly by actively participating in a monopoly on graduate admission standards, and the willful extortion of hopeful graduate school students by frivolously charging them to pay fees for services which they have already paid, as is the situation in this caseIt is clear to me now that the "customer" of ETS is not the end user in regard to the GRE test.The registration fee for the GRE test, which I paid in full, covered all costs for the services in which I renderedI expected these services, including the score reporting, to be delivered in good faithIt should not come as a surprise that any unwilling patron (as all end users of ETS and the GRE assuredly are by virtue of subjugation to your services through the aforementioned monopoly) expect the same whether that be at the time of the test or any reasonable amount of time afterIf the service has been paid for, it should be delivered.This being my uncompromising belief, I will continue to pursue my complaint against ETS' and GRE's non-sensical and unethical business practices in escalation to the relevant consumer protection agencies and departments until which time I am afforded a refund for the scores that I must report to complete pending graduate admissions applications, or I am provided access to the four score reports which I have already paid for.I will not wait for your response in my foregoing measures of complaint, however I will take the appropriate corrective action upon a satisfactory delivery of the reports or refund being deliveredI sincerely hope that ETS and GRE use this example of poor service and atrocious policy as a guide in reviewing and changing its policies to be more appreciative of end users in the future [redacted]