National Grid USA

Revdex.com:At this time, my complaint, ID [redacted] regarding National Grid USA has been resolved.
Sincerely,[redacted]

At this time, I have been contacted directly by National Grid USA regarding complaint ID [redacted], however my complaint has NOT been resolved because:
National grid came and turned our gas on, but not to the level it was at before, as our burners barely work on the stove top. We need this...

resolved immediately. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
You cannot keep telling me it is going to be 60 days. In modern day technology, you can make a phone call to someone in processing and figure out where I am in the line. I am concerned my credit will be affected by this since your company does have my social security number. It has been over 45 days, I should have a better update than "within 60 days". 
Regards,
[redacted]

Dear [redacted],We received your Revdex.com complaint from July 14, 2015, regarding your electric account for service at [redacted].  We apologize for the inconvenience you may have encountered over this matter.  Our analysis indicates...

the meter for this unit was tested on June 9, 2015 and the results indicate the meter is functioning properly. Additionally in your complaint you indicated there were no wiring problems at this location.  National Grid is responsible for the meter working properly we would not be able to explain how the electricity was consumed.   Consequently it is the company's position that you would be responsible for the bills rendered.I have attached the meter reading history for your account due to your reference regarding the index readings on the meter. If you have any questions or need additional information, please call Customer Service at 1-[redacted] available Monday-Friday, 7:00am-5:00pm or, for your convenience, visit us at www.nationalgridus.com. Sincerely,National Grid

The billing practices of this organization are still atrocious I have to call up every month now to give them my credit card number..

Tell us why here...The customer was under the wrong account we had the customer on the first floor.  However, those ccharges were canceled and we put the customer on the 2nd floor but we will need to see a lease to show us date of responsibility as to when they took over the 2nd floor...

apartment.  They can fax the lease to ###-###-#### attention [redacted]

Sorry for the inconvience. A new agreement offer will be mailed to you immediately. Please make the downpayment once you receive it and returned the signed copy to us.
Thanks you,
Sorry for the inconvenience. A new deferred payment agreement offer will be mailed to you immediately. Please send...

us the downpayment along with a signed copy of the agreement. 
Thank You,
[redacted]
Customer Satisfaction & Regulatory Compliance. National Grid Phone: ###-###-#### Fax: ###-###-####

Balance was transfer out of customer account leaving only gas charges for their current account remaining. Left voice mail with name & phone number if customer has any questions. Thank you  [redacted]Customer Satisfaction & Regulatory Compliance.National Grid

We are truly sorry for the inconvenience and are currently working on correcting the problem.Please be patient with us while we review your documents and prepare to process your request.Thank You,Dawn R[redacted]Customer Satisfaction & Regulatory Compliance.National GridPhone: ###-###-####Fax:...

###-###-####

Dear [redacted]We apologize for any inconvenience you may have encountered. National Grid continually strives to provide exceptional service and attention to its customers. We will be crediting your account for $72.67 and have notified the collection agency to stop sending collection...

letters. If you have any questions, please call Customer Service at [redacted], available Monday-Friday, 7:00am-5:00pm or, for your convenience, visit us at www.nationalgrid.com.Sincerely,National Grid

Dear Ms [redacted],
I have reviewed your complaint and account.
you first issue was with the amount of your bill and I do see that your usage is quite high- average bill is 283.00 over the last 12 months.  I do not know if your residence is electric heat or not but that could explain at least a...

portion of why you bills are high-  electici heat uses quite a lot of power and can be very expensive.  if you do not use electric heat (or space heaters) and live in a apartemnt complex it is possible that your meter could be servicing another unit.  unfortunately National Grid cannot check this for you.  if you are concerned  that your meter may be serving other areas or units and your landlord does not allow you to have an electrcian check then you can call the local Board of health to see if any type of code violation exisits.
as for your agreement.  I would like to applogize that you were not informed that the account was coded as cash only due to the prior returned items this spring.  I am more than happy to place you on a new plan.  However any new plan has to include your current charges and as I mention before those average at 283.00 per month.  your balance now is $2,120.02  and so if we split that into 12 installments.  that would be 176.66 PLUS the 283 average current bills  for total plan of  459.66 per month.
if that is too expensive a plan for you to afford then I have 1 other option for you.  I see you are on our low income rate which qualifies you for our AMP or arrearage management program.  in this program you would pay only your average current bill of the 283.00 and each month you make a payment a portion of your balance would be forgiven.   the plan is a 1 time offer and so if you complete or default from the plan you may not enroll in this program again.
I will place a 2 week hold on you account so that you may call our contact cetner at 1[redacted] and speak to a representative about these two options I have provided.  your acocunt will be noted and you can enrol in the plan that best fits your needs.

removed the fees from customers account put in a request for refund removed 13 non-access fees form customer account as requested  bill account to the index customer sent via e-mail

I have contacted an attorney with regard to this complaint. You, in fact,have our correct information because you send us mail there once a month. So, you were well aware of our correct address. In fact, when we first contacted you about this, you sent us a one page bill as so called verification and you sent it to the correct address!  That, by the way, does not comply with Fair Debt Act. I will be filing a  complaint with the [redacted]s office. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear Mr. [redacted],Our Customer Order Fulfillment department indicated your request was completed today and they will be mailing you the demolition letter today.If you have any questions or need additional information, please call Customer Service at 1[redacted] available Monday-Friday, 7:00am-5:00pm...

or, for your convenience, visit us at www.nationalgridus.com. Sincerely,National Grid

At this time, I have been contacted directly by National Grid USA regarding complaint ID [redacted], however my complaint has NOT been resolved because: They have not taken steps to resolve it.  They do not care about endangering the life of an infant.  They will only respond to...

problems after the fact, after there has been explosions or death.  They don't care about prevention.  Since they have a monopoly in NYC for natural gas, they don't have to care.  They just care about collecting your money.
 
Sincerely,
Henry L**

Dear [redacted], We received your complaint but we are a little confused with what location you're inquiring about. Thank You, [redacted]###-###-####

Please accept my sincere apologies for the inconvenience you are experiencing in respect to the power outage. The storm resulted in many downed trees and wires along with damage to transmission lines, substations and transformers across our New England service territory. Our records indicated...

that your concerns were addressed via telephone conversation with a Supervisor, a generator provided at your home until a design resolution could be completed due to legal /trespass issues If you have any questions or need additional information, please call Customer Service at 1-[redacted] available Monday-Friday, 7:00am-5:00pm or, for your convenience, visit us at [redacted] National Grid

Revdex.com:
I have reviewed the response submitted by the business and have determined...

that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. the reason why I am rejecting their response is because Someone by the name of [redacted] called and left a voicemail and asked me to call back which I did. However I have not received a call back since and I've left 2 voicemails. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
[If you are rejecting the business's response please enter your rejection comments here.] The incomplete written  response to my complaint does NOT satisfy me, as it offers NO explanation as to why a simple phone call-made months ago-could not and did not honor my wishes as a customer in good standing and remove me from this junk mail list as my phone call months ago requested. I didn't request an apology in this complaint-merely a reasonable explanation. Why was a complaint to the Revdex.com necessary to have my most reasonable request honored? Since you at National Grid obviously have such contempt for your customers and hold us in such low regard-I will treat you with the same contempt and lack of respect in allfuture dealings that I should have with your representatives from this day forth.   
Regards,
[redacted]