National Grid USA

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.Regards,
[redacted]

Dear Ms. [redacted],
Our Claims department has indicated this claim was addressed and paid earlier this week. Check should be received shortly by customer.
Sincerely,
National Grid

Dear [redacted],
A 25 % down payment would restore service, the payment would need to be paid in cash in the amount of $374.30.  Once the payment is made please contact the company with the receipt number so we can sissue the order.
If you have any questions or need additional...

information, please call Customer Service at [redacted] available Monday-Friday, 7:00am-5:00pm or, for your convenience, visit us at www.nationalgridus.com.
 
Sincerely,
National Grid

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]   National Grid finally showed up on August **, 2015 but...

started the work on August [redacted].  The job is complete.\

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID [redacted]. I agree that the issue has been resolved by the service person who came to my residence. However, it has been a very long and frustrating process to get the person to come in. I have repeatedly called to asked National Grid to send someone, but they refused until finally I had to take a day off work and go to their customer service location and speak with someone in person. 
Sincerely,
[redacted]

Called customer and left a message with my number, However, I do not see that the customer has an account under her name.  The gas services has been turned on, on 2/*/2015 but still it is not under the name of the complaint.

[redacted],
In response to your complaint we have tried to contact you on several occasions. We have left several messages in hopes that you return our call so that we would be able to resolve your problem. We apologize for any inconvenience in which we may have experienced...

and would like for you to contact us as soon as possible. Any issues that you have with National Grid can be rectified as soon as we hear from you.
Thanks,
Dawn R[redacted]
###-###-####

This issue was escalated to Mr [redacted] at the RI division of Public Utilities.  Please re-contact Mr [redacted] to follow-up on this complaint.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Personally, I want to thank you for all your help in this matter, I found out about this service through [redacted], and it has been amazing.
Sincerely,
[redacted]

Tell us why here...On August *, 2016, the complainant's gas service was interrupted due to non payment of a past due balance.  After the utility completed its collection notification process, the service was turned off .  On November **, 2016, Nationalgrid was contacted by *** *** and...

following payment of the outstanding balance, a connect order was issued by the utility representative to have service restored at ** *** *** *** NY.  The instructions given to the representative were that the customer was not going to be available to allow access until 10pm however it was permissible for the Nationalgrid serviceman to respond after midnight.  It was discovered in order for the gas to be restored, access needed to be obtained through the commercial property adjacent to the apartment.  As a result of the time of day, the service had to remain off.  The customer then contacted the Customer Contact Center and spoke with a service representative in order to have another appointment established, ideally expedited.  Unfortunately, the next available appointment was November 29, 2016 which ** *** was advised.  The customer requested to speak with a supervisor, at which time contact information was taken and *** *** was advised he would receive a callback as soon as a supvervisor became available.  On November **, 2016, a Call Center supervisor attempted to reach the customer via telephone. However, after allowing the phone to ring out, no voicemail or answering picked up therefore no message was able to be left for *** ***.    Based on Company records, on December *, 2016, a connect order was again issued and maintained with specific instructions stating that access to the gas meter(s) is through the adjacent commercial business between the hours of 6am-2pm.  The service was turned on and remains on at this time.

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Dear Mr. [redacted],
We have reviewed your records and found that you purchased heating equipment through our company.
Based on this information, your account has been rebilled on the heating rate from 11/06/2012 to 11/04/2015. You currently have a credit of $968.58. Due to the correction, Balance...

Billing had to be restarted with your December 2015 bill. The installment amount will be $84.00.
Going forward the company is putting new processes in place to ensure that the rate for new conversion customers is updated in a timely manner.
Regards,
National Grid

At this time, I have been contacted directly by National Grid USA regarding complaint ID [redacted], however my complaint has NOT been resolved because:I emailed national grid on February **, 2015 and reminded them that a copy of our lease had been received by them and our bill was still not...

adjusted accordingly. I also let them know that a bank account was set up by us in good faith for the balance due to national grid beginning December 2015 when we moved into the apartment.I received an email response from national grid on February **, 2015 - it requested that I call them because more information was needed.On February **, 2015 I called national grid and spoke to a woman named [redacted]. She confirmed that national grid received a copy of our lease effective December 2015. She put me on hold for a while and then told me that national grid required two forms of identification from me. She said I could mail them.On Thursday, February **, 2015, I mailed another copy of my lease and copies of three forms of my identification to national grid via certified mail with return receipt.They received the copy of the lease and the three forms of identification. But our bill has still not been adjusted. I am received past due bills dating from over a year ago when we weren't tenants and now they are sending us disconnect notices.To reiterate the issue. Myself and [redacted] are brand new tenants at [redacted] apartment ** as of December 2015. National Grid is asking us to pay for the previous tenants bills. Approx. 341 days prior to our occupancy.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.The first time the technician went out why did he not repair the ill fitting pilot tube why did I have to call two more times to report the same leak; how is that a safe setting?  The first time the techinician came out why did he not instruct me he was unable to repair the tubing and that I would need a plumber as the second technician did?  Why did he leave the leak ongoing for months afterwards?  Please explain to me how this is a safe setting.  The home has been vacant and continues to be vacant as we are remodeling same.  It would be really nice if you could just admit that your technician made an error instead of blaming the consumer.  I would like an explanation why you feel a consumer would consent to live with a gas leak.  If it is not your technician's fault then you are assuming it is my fault.  I believe at least I deserve an answer to my questions noted above.  Thank you.[redacted]
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
I am extremely frustrated that this bullying tactic is actually allowed, only since I have made this complaint have the phone calls stopped.  I regret to inform you that I have the full list of calls to my cell phone as well as my work phone, furthermore, bullying tactics should not be part of a companies dynamics in business.I will continue to appeal your decision to harass ne
Regards,
[redacted]

After a lot of back and forth, time wasting, and SIX WEEKS with no gas, National Grid finally opened an account for us and turned it back on. It turns out they didn't even put in a meter for us in the first place. Disgusting business practice, we were treated with total disregard by rude employees.Revdex.com:At this time, my complaint, ID [redacted] regarding National Grid USA has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]

Dear Mr [redacted]
I would like to appoliogize for the confusion and delay in having the electrci servcie connected into your name.
from my review of you address this looks to be a newly constructed home.  the builder requested a new meter and for power to be connected in their names back un...

June,  Unfortunately there was a issue with completion of the orders in our billing system.   so althoguth the meter was installed and power turned on at the location our system is still showing no meter or power.  This is what caused the issue for you.  I have escalated this to our Account  Processiing area to have them get all of the orders compeltred in the system and the poer moved into your name.
please know that yuor power will nto be in anyway interupited unitl we resiolve the issue and place the servide into your name.

I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.

Dear Ms [redacted]
I would like to appologize for your experience.  We always strive to provide an excellence level of service to our customers however from time to time we do not succeed.  In your case the connect that your requested require certain paper work from you. at first we...

requests a lease-  but that lease was missing the signature pages and was unable to be accepted.  we then requested a notraized letter from the landlord to start service however per the notes on the account you sent in a the same lease but includeded a signature page.  when we attempted to contact you to let you know that what was sent was not acceptable the phone rang then went silent and we were unable to leave a message.  A second attmept should have been made.  I do see that we now have all fo the correct paperwork and the connect have been issued-  due to the problems you experienced I have rescehduled the order and will have the power restored for you today
again I appologize for the issues that you had in placing service in your name.

National Grid has made contact with this customer regarding the matter and we are in the process of addressing it. We have scheduled an appointment to change the meter at [redacted]'s residence free of charge so that moving forward she will start to receive bills that reflect her actual usage. Once...

the appointment is complete we will be able to see if any adjustments need to be made to [redacted]'s account.