National Grid USA

Dear Mr [redacted] , Your complaint has been forwarded to our Engineering Department They have informed us that some one will be reaching out to you regarding the placement of the pole and will be investigating your request Sincerely, National Grid

Dear Ms [redacted] I would like to appologize for your experience We always strive to provide an excellence level of service to our customers however from time to time we do not succeed In your case the connect that your requested require certain paper work from youat first we requests a lease- but that lease was missing the signature pages and was unable to be accepted we then requested a notraized letter from the landlord to start service however per the notes on the account you sent in a the same lease but includeded a signature page when we attempted to contact you to let you know that what was sent was not acceptable the phone rang then went silent and we were unable to leave a message A second attmept should have been made I do see that we now have all fo the correct paperwork and the connect have been issued- due to the problems you experienced I have rescehduled the order and will have the power restored for you today again I appologize for the issues that you had in placing service in your name

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below They are saying the supply charge from 11/09/through 11/30/was The bill states the supply charge from 11/01/through 5/30/isSo no prorating is necessary The rate for the entire period should be Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [If you are rejecting the business's response please enter your rejection comments here.] The incomplete written response to my complaint does NOT satisfy me, as it offers NO explanation as to why a simple phone call-made months ago-could not and did not honor my wishes as a customer in good standing and remove me from this junk mail list as my phone call months ago requestedI didn't request an apology in this complaint-merely a reasonable explanationWhy was a complaint to the Revdex.com necessary to have my most reasonable request honored? Since you at National Grid obviously have such contempt for your customers and hold us in such low regard-I will treat you with the same contempt and lack of respect in allfuture dealings that I should have with your representatives from this day forth Regards, [redacted] ***

Revdex.com: At this time, my complaint, ID [redacted] regarding National Grid USA has been resolved (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted]

Dear Mr [redacted] , Our records indicate the refund was processed on August 25th, please allow business days to receive the refund Sincerely, National Grid

Dear Mr [redacted] , We apologize for the delay in having your gas service restored Our records indicate the service was restored on Friday 11/13/ If you have any questions or need additional information, please call Customer Service at [redacted] available Monday-Friday, 7:00am-5:00pm or, for your convenience, visit us at www.nationalgridus.com and select the appropriate state of service.Sincerely,National Grid

I have never received Mail at that location, not have I ever used that phone numberNational Grid is in violation of the Fair Debt Collection ActI will be reporting them for non compliance They have never, despite repeated requests to do so, ever provided me of any proof that this is a legitimate account I will also be contacting my attorney to discuss legal action against National Grid Regards, [redacted] ***

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below OneI did not default on my planPayment was "applied to an old account"TwoGo back and listen to what I was toldI was explained Tuesday the way it works but that's was not what I was told I was signing up forI find it odd that my payment was applied to a different account and then your rules change in the middle of AC seasonI was not happy with what I agreed to Tuesday but Debbie was rude and no help so I just wanted off the phone Regards, [redacted]

The call was listened to and the customer never requested to to stop the meter He is still being billed and needs to call [redacted] to place a service call to lock the meter if he doesnt want to keep getting bills.She told him he uses gas for heat and hot water and that even if his thermostat is on or it still uses gas in the winter She told him we could go out and lock the meter but he would lose his hot water and if his pipes froze it wouldn’t be our fault He said he understood and would talk to someone about it

Hello Mr [redacted] , Thank you for your response in this matter I have reviewed the address you provided but I still do not see any accounts in your name at that location There is an account with a balance from to but is in someone elses name I think that to resolve this properly that it might be best to have direct contact with youWith the holiday coming up it probably easiest to contact me early next week on this matter- Please email me at [redacted] or call me at [redacted] so that I can better assist you in getting this info removed from your credit

Dear Mr [redacted] I would like to appoliogize for the confusion and delay in having the electrci servcie connected into your name from my review of you address this looks to be a newly constructed home the builder requested a new meter and for power to be connected in their names back un June, Unfortunately there was a issue with completion of the orders in our billing system so althoguth the meter was installed and power turned on at the location our system is still showing no meter or power This is what caused the issue for you I have escalated this to our Account Processiing area to have them get all of the orders compeltred in the system and the poer moved into your name please know that yuor power will nto be in anyway interupited unitl we resiolve the issue and place the servide into your name

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I am extremely frustrated that this bullying tactic is actually allowed, only since I have made this complaint have the phone calls stopped I regret to inform you that I have the full list of calls to my cell phone as well as my work phone, furthermore, bullying tactics should not be part of a companies dynamics in business.I will continue to appeal your decision to harass ne Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below That is not true - they did not send me anything! I attached the only email I received from them since 8/(I signed up for paperless for my gas and electric accounts)I received an email this morning at 2:AM, and you'll note it says nothing about disconnecting me or revocation of my hardship protection Yes, I called and spoke with two reps today - [redacted] in Collections, and [redacted] in BillingBoth claimed my doctor never even sent over the medical hardship requestnot even the first time around! He sent it originally in April, then they shut me off in JulyI called in and they said they shut me off because the request supposedly was not effective for months - not because they never received itMy doctor faxed a request in again, that very day, and they came back out and turned me on The idea that they never received any documentation is laughable! Neither rep could explain why, if my doctor never sent in the request either of those times, National Grid would come back out and turn my service on in July without a payment or payment arrangement being madeObviously they did receive and process the medical hardship request, but someone on their end dropped the ball and didn't note the account correctlyInstead of apologizing, they lie and threaten to shut my service off and send me to collectionsThis company is unbelievable! My doctor is faxing a request in again, and CCing me on the fax to prove it went through so National Grid can't lie again and claim they didn't receive anythingAnd [redacted] said she was sending a rep out today to turn my service back onShe said she is putting a day freeze on my account to give them time to get the request in and process itI don't plan to close this complaint until those days have come and gone and a rep from National Grid responds to this complaint and confirms they received the request from my doctor and have processed it so I have proof in case they do this to me againHe is faxing it to ###-###-#### - the fax number [redacted] and [redacted] confirmed for me Regards, [redacted]

Dear Ms***, I apologize for any inconvenience the collection calls have causedWhen accounts are in arrears collection calls are made in an attempt to contact the customer in order to establish a payment arrangement If no contact has occurred the call will be repeated until successfulIf you would like to establish a payment agreement to avoid future call please let us know Sincerely,National Grid

We apologize for the inconvenience you may have encounteredNational Grid continually strives to provide exceptional service and attention to its customers We received your dispute of charges for service at [redacted] from the time period beyond 7/3/The final bill date was 7/31/with a final bill amount of $The total amount of billed charges from 6/29/to 7/31/is $ Unfortunately, we do not have a record of your request to close the electric account until your telephone call on July 26thWe will however, for customer satisfaction, remove the charges in dispute of $Your remaining balance is $ The change(s) will be reflected on a future statement which will be mailed to the address provide on this Revdex.com Complaint If you have any questions, please call Customer Service at 1- [redacted] , available Monday-Friday, 7:00am-5:00pm or, for your convenience, visit us at [redacted] Sincerely, National Grid Customer Service

Dear Ms [redacted] , We apologize for any inconvenience you may have encounteredNational Grid continually strives to provide exceptional service and attention to its customersOur records indicate the payment of $was taken into consideration when you called to have your service restored and were given the amount of $Your current balance is $ Unfortunately when there is a balance due on the account National Grid does not refund payments which have been made towards the past due amounts If you have any questions or need additional information, please call Customer Service at ###-###-#### available Monday-Friday, 7:00am-5:00pm or, for your convenience, visit us at www.nationalgridus.com Sincerely, National Grid

Mr [redacted] ,We apologize for the inconvenience you may have encounted with our billing department.While reviewing your account t he gas remained in your name until yesterday 4/22/when you called the office Seems that the roommates that remained didnt put in thier name? I do not show a request to stop the service till yesterday Attached is a final bill dispute form for you to fill out and send in with the proper documention to dispute the bill Also a day hold was put on the account.If you have any further questions you can contact customer service at [redacted] ***, available Monday- Friday 8:00-5:or for yur convenience you can contact nationalgrid.com.Sincerely,Nationalgrid

Dear Ms [redacted] Thank you for alerting us to your issue This is a known bill display issue for some of our co-generation customers all of the billing information is correct with the one exception of the current charges being doubled on the first page of the bill dsiplay The company is currently working on correcting the issue it has been forwarded to our billing and IT departments to determine the cause of the isue and have it corrected please be patient as we try to get this issue resolved unfortunately at this time I do not have a time frame for resolution but again it is a known issue and we are workign on trying to get this corrected for you

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolvedCan you please send me an email or call me with the updated status of the activation Regards, [redacted] ***