National Grid USA

Review: National Grid is a horrible company. They just follow their policies and ignore the health and life of a baby in the apartment. They are heartless and don't care about any emergencies until something bad happens.

I am the landlord. National grid came by to check a defective meter, and then suddenly shut off two of my tenant's meters due to some pipe issue. I call a licensed plumber to fix it immediately. When I called national grid to turn it back on, they scheduled for 2 days later. One of the apartments has a 4 month old baby that will not have heat and hot water for 2 days, and last night's temp went down to 40s degree celcius.

Talking to these people is like talking to a robotic machine. They just keep repeating the same useless policies. There is no common sense and a human factor to it. They don't seem to care until something bad happens, then they react.

One supervisor even said that there's no point to make complaints to the police because heating season is technically over. What a heartless person. The temperature will drop to 40s, but because it's not heating season anymore, she doesn't care about a 4 month old baby.

I was able to speak to one nicer representative, who spoke to another supervisor and was able to move the appointment earlier, but apparently that was a hoax. Today, the day of the "new" appointment, there's no record of it. I actually called in the morning to confirm, and they confirmed it. Then my tenants called in, and they said no. When I call back in, they also said no. So what happened to the confirmed appointment?Desired Settlement: Life and health of a baby is at stake. Immediate return of service.

Consumer

Response:

At this time, I have been contacted directly by National Grid USA regarding complaint ID [redacted], however my complaint has NOT been resolved because: They have not taken steps to resolve it. They do not care about endangering the life of an infant. They will only respond to problems after the fact, after there has been explosions or death. They don't care about prevention. Since they have a monopoly in NYC for natural gas, they don't have to care. They just care about collecting your money.

Sincerely,

Henry L**

Business

Response:

We sincerely apologize for any inconvenience that we may have caused and would like the opportunity remove any of the obstacles that prevented you from obtaining service. We tried to contact you but were unsuccessful and are also having a problem locating the apartment at the property. Please call us at your earliest convenience and we hope to hear from you soon so that these issues can be resolved. Dawn R[redacted]Customer Satisfaction & Regulatory Compliance.National GridPhone: ###-###-####Fax: ###-###-####

Review: I have lived in my home for 21yrs. [redacted] was my gas service provider from 1994 until dec 2013. National grid then took over. I have always been on the budget plan. I received a bill for the period Aprl *-june * stating that after my payment of 109.00 (budget amount) I owed national grid $3219.85. I called immediately. told someone would get back. they never did. I then called in June and spoke to a CS rep. I gave him my info. He told me it was a mistake in billing and to continue paying my normal amount. I received a bill yday stating I owe national t grid $2569.58 AFTER paying them a budget amount of $628.00 due sept *. I called and got a supervisor. She explained to me that since 2012 the electronic system they had was not recognizing the readings when they were called in by me and also when the reading was done by a meter reader in my home. Therefore, no adjustments were made to my usage. in jan 2014 the meter was read yet again. She explained although the reading was extremely high a year ago and a half ago, nat grid failed to notify me or make changes to my budget. She did not know why. in june 2015 a reader came to my house and changed the system to read the usage from outside the house. I then received the 3219.85 bill. The supervisor admits total wrong doing on their computerized system and how it failed to adjust my bills accordingly and could not explain why it took so long to notify me. I asked for my bills from 2010 to 2015. they can not provide them. I NEVER had an issue with [redacted] since 1994 and suddenly they take over and my problems apparently began. she apologized and admitted it was national grids fault that this happened but I used this gas and the exorbitant bill is because this process happened over a period of almost 4yrs. that their automated system failed me since 2012 but I have to pay this amount regardless. She further stated national grid does NOT NEGOTIATE or mediate the charges. They will work out a payment plan if I sign papers agreeing to that. It was THEIR mistake. They do not dispute this. They refuse to lower the amount.Desired Settlement: I want the 3219.85 bill rescinded. If that is not possible I want the bill reduced as much a possible. I would accept 500.00 and then pay that balance due in the amount of 25.00 a month added to my bill

Consumer

Response:

At this time, my complaint, ID [redacted] regarding National Grid USA has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,[redacted]

Review: My fathers gas and electric was disconnected by an error on national grids behalf. He has health issues such as seizures. Today the temperature was 80+ degrees outside. They told us that they had a 24 hour guarantee and that his electric would be back on by the end of the day. His power has been off since this morning around 8am and right now it is past 8pm. I have contacted them numerous times and they couldnt tell me anything regarding the dispatchers location or when his power would be restored. Awful customer service and I believe it is very inhumane that they would allow any elderly or ill person to be without the necessities that they need. Especially since it was an error on their behalf. My father has suffered 2 seizures today due to the heat in the home.Desired Settlement: I believe the least they could do is an adjustment on his bill. The money isn't the problem, it's the principal. To allow an ill man to suffer today because of their mistake is just uncalled for.

Review: They do not come to open gas when promised. They do not credit $30. As promised. They lie that they came.Desired Settlement: Open gas and credit me for fee.

Review: As I am living on a fixed income I am on the balanced budget billing plan with National Grid; I drive to the [redacted] every month & pay both my gas & electric bill at the same time in cash. My monthly bill for National Grid has been $165.00 a month. I did not get a bill for February 2015 so I called National Grid before I drove to the [redacted] February *, 2015. I was told by the person who answered in their [redacted] Office that there is no bill generated yet so the balance I should pay was $94.39 which I did. As I did not get a bill for March I called them again March *, 2015. I was told by the person who answered the telephone that I did not owe anything for March as I had overpaid, & that they are still working on solving issues with my bill. On April **, 2015 I finally received a bill from them. It stated that it was for the billing period "April **, 2014 to July **, 2014" that the total current charges were $383.26 and that I had to pay $300.00 by April **, 2015! I called them yesterday, Monday, April [redacted] 2015 to find out what was going on. I told them I have been on the balanced budget billing plan & my monthly payment has been $165.00 a month. The Customer Service persons who answered the phone were very rude & nasty & I had to hang up & call again hoping that someone better would answer the phone to help me, all to no avail ... one was worse than the other. Then to top it off I was informed that I owe National Grid $1,800.00!!! Shocked, I asked how that was possible as I have been paying my monthly payment of $165.00 every month. None of them would give me a proper answer. The last woman I spoke to who said her name was [redacted] said "Do you want to pay $700.00 instead of the $300.00?? We need your help immediately to stop this horrible treatment & grave injustice by National Grid to me & hundreds of other customers. We never had such horrible treatment by [redacted] our gas co. before National Grid took over. They are horrible! Thank you.Desired Settlement: This matter has to be cleared up as quickly as possible. They have to explain why last month I was told I did not owe anything to National Grid as I had overpaid, to being told yesterday, Monday, April **, 2015 that I owe them $1,800.00! I want my balanced billing amount restored to the $165.00 I was paying or a lesser amount, as I am living on a fixed income - my Social Security. Hundreds of customers have written to Consumer Affairs about their horrible experience. We need help urgently!

Review: I have been a customer with National Grid for over 6 years. Last year, they sent me a bill for a month's worth of service for over $2,000. I called right away to find out what is going on because it's impossible for my heating bill to be over $2,000 for one month. They said they will send someone over to check the meter. Someone came a month later and I was told the meter on the house is old and broken and therefore giving a wrong reading. They then said someone will come in a few days and replace the meter and billing department will correct the charge and adjust my bill. It has now been a year later and the billing is still not adjusted. I have been harassed by National Grid every single month for the last year. They call my phone constantly and even send people to my house to issue disconnect notices. I always call them every month and they say don't worry about it, we are still working on correcting the billing error so ignore the phone calls or people coming to your house.Desired Settlement: I have had enough with this issue. It's been well over a year and I cannot go thru this every single month with National Grid. I need them to correct my bill and stop harassing me for past due payment. I been making my current month's payment on time every single month.

Business

Response:

I called the customer and left a message on the customer v/m with my name and number advising the customer that they did not leave an address or an account number.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I would appreciate all correspondents from National Grid to be made thru writing. The information they requested is listed below.

[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,[redacted]

Consumer

Response:

At this time, I have not been contacted by National Grid USA regarding complaint ID [redacted].Sincerely,[redacted]

Review: National grid was not able identify meter number associate with apartment / flow number . Then National Grid set up 2 account number under my name with same address for same services I believe previous tenant charges start apply to my account. because service was not shout down from previous tenant.Desired Settlement: National Grid need verify which billing time apply to my current bill,, validate time frame which apply to my bill,

And explain in writing to order put this thing in line.

Business

Response:

Tell us why here...The customer was under the wrong account we had the customer on the first floor. However, those ccharges were canceled and we put the customer on the 2nd floor but we will need to see a lease to show us date of responsibility as to when they took over the 2nd floor apartment. They can fax the lease to ###-###-#### attention [redacted]

Review: in approximately December or January my landlord did not pay the gas bill at the location I am currently living at. We didn't have hot water of cooking gas for over 10 days. So I called national grid to open a meter in my name. National Grid informed me that I would need to forward over 2 proofs of ID and a lease. I never sent ANY documentation. This is because the landlord told me to cancel the account and that he would make sure it was in his name. So I called national grid on a recorded line and was reassured that this account would not be associated with my name or social from that moment on, and because I never sent any documentation that they could not activate the account without the documentation. Well a couple months pass and I get a call from national grid to confirm an appointment they stated I requested. Well being that I was under the impression the account was closed and I never made any requests for appointments, I called national grid to inquire about the call. They informed me that someone called and requested this appointment. I DID NOT make this request, which let's me know that someone else did and they had my information to verify the account. When this was brought to my attention I then requested for there to be some sort of security question on my account of some sort because I did not want just anyone to be able to make changes on the account before I could send documentation over. I was then later informed that I had to come down to the national grid office to show my documentation. I explained that this was impossible as I cannot take any time off of work to come down to the office. The reps refused to let me fax the information in. so today I received another phone call about an appointment I again supposedly requested, which again I did not. I called national grid to inquire again why am I still receiving these phone calls? why am I still associated with this account? I called and requested for this account to be cancelled before it was even activated. National Grid allowed this account to become active even after the assured me it would not be. They promised I would have no association with this account and that there would be no charges on my name...this account has now been placed on my credit and now is negatively affecting my credit.Desired Settlement: I would like this account to be investigated and fully removed from association with my social security number. I would also like all negative reporting to my credit to be removed

Business

Response:

Bill has been adjusted and the charges have been removed

Review: I have been receiving calls from National Grid continuously for many months. They are trying to arrange to have my gas meter changed. I have no control over the gas meter, since I live in an apartment complex. I have given them the name and number of the building manager on several occasions. I have also asked many different agents and supervisors to remove me from the call list, and have always been told they will. I have even brought the issue up with the highest customer service levels I can reach. But they still contact me, on my cell phone using up my minutes and time.Desired Settlement: Stop calling me. This is harassment and no one in the organization wants to do anything about it. They blame the system.

Business

Response:

Dear [redacted],

We apologize for the inconvenience you have encountered.

National Grid continually strives to provide exceptional service and attention to it's customers. We will be reviewing the events so we may put measures in place to prevent similar events from occuring in the future.

We have applied a $50.00 goodwill credit on your account which will be reflected on your next bill.

Regards,

National Grid

Review: [redacted] Inc [redacted] ###-###-####is deceitful & misrepresents its services in a misleading & predatory fashion particularly targeting disabled veterans like me. My wife & I were informed numerous times by the owner/plumber Mr. Angelo D[redacted] that the work to be performed would include an oil to gas conversion (converting the existing oil furnace to a gas furnace), removal & abatement of existing 275 gallon above ground oil tank (including removal & disposal of remaining oil), installing a standby backup 10KW natural gas generator (with all associated & necessary plumbing & electrical connections, permits, to code) & a natural gas barbeque hookup for a natural gas BBQ. The total cost of the proposed project was $8,000 including parts, service & labor. The break down included: $2,800 for the oil to gas conversion, removal & abatement of existing oil tank, removal & disposal of remaining oil, $200 for the BBQ hookup & $5,000 for the natural gas generator (including the cost of the generator + parts, labor, service & any & all associated electrical/plumbing connections). Mr. D[redacted] was advised this was very important since as a disabled veteran I can't physically use a portable generator. Mr. D[redacted] damaged the wall in the boiler room & failed to properly repair it to code since it's a fire rated wall which is now compromised jeopardizing the safety of my home & family which can be catastrophic as a 100% disabled veteran with an elderly father-in-law residing in my house. He also damaged the siding to my house & still hasn't properly sealed/caulked the wall penetrations into the boiler room. Mr. D[redacted] refuses to install the BBQ hookup although it's on the permit filed with the Town of Huntington dated 9/*/2015. Mr. D[redacted] failed to properly install the natural gas generator since he admittedly had no knowledge of the town codes & was in complete violation of town codes during the 1st inspection which failed. He further claims complete ignorance of the scope & details of connecting the natural gas generator including the plumbing & electrical connections & work involved for proper safe installation to code. This is a classic example of price gouging & a bait & switch coming in with a very low cost & scamming & running up the costs taking advantage of my disabilities. He didn't execute the contract or the job in good faith. I placed a $4,000 deposit on the job so since he failed/refused to complete the work that I paid for I am owed a $1,200 refund for the balance & he has to pay to have the damaged wall properly repaired. I attempted to resolve this with Mr. D[redacted] but he refused to honor the contract & the job as filed on the permits & refuses to have the damage to my house properly repaired. He is a National Grid approved installer yet the gas company refused to intervene/advocate on my behalf directing me to file with the Revdex.com when I called National Grid on 12/**/15.Desired Settlement: 1. A refund of $1,200. 2. To be reimbursed for repairs related to the damages he caused to my house as listed above. I do NOT trust him to do the repairs & I am frightened of him. I elect to have another contractor do the repairs which he should pay for. I can no longer talk with him on the phone since he berates, yells & curses at me. 3. He should be reported to his respective licensing body since he's a certified Master Plumber. 4. He should be reported to the Town of Huntington & barred from performing residential gas conversions based on the negative experience that I had as a disabled veteran. 5. He takes advantage of disabled people like me so he should NOT be listed as a National Grid recommended installer. 6. National Grid should take some culpability & responsibility since they list him as a certified/recommended installer. 7. He should be reported to the New York State Attorney General's office for scamming a disabled veteran. 8. He should be reported to the Suffolk County DA's office for investigation for scamming a disabled veteran. 9. He should be reported to the Suffolk County Consumer Protection Agency for scamming a disabled veteran. 10. National Grid should also be reported to the above listed agencies & the New York State Public Utilities Commission for refusing to assist a disabled person with one of their approved/recommended installers.

Business

Response:

Dear [redacted], This letter is to acknowledge that we are in receipt of your complaint filed to the Revdex.com mentioned above. We apologize for the experience you encountered while undergoing the process of a conversion. We will reach out to you and to [redacted] to see if we can offer any assistance to help resolve this matter.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Although I appreciate that National Grid will look into this matter, as it stands as a 100% disabled veteran I was taken advantage of by this National Grid approved installer. Green Synergy goes as far as to billet this in their advertising as well giving consumers a false sense of security. Nothing short of the requested refund plus repairs to the damage that the company did to my house will satisfy the conditions of an acceptable and responsible response.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted] Dear [redacted], As a follow up with the conversation you had with our Sales department last week, we have reached out to [redacted] and they will reimburse you the $1,200 that you’ve paid. We apologize for the experience you encountered during your conversion to gas heat. Sincerely, [redacted] Sr. Supervisor Customer Satisfaction & Regulatory Compliance

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Although I have not yet received the refund check I am satisfied with National Grid's response and handling of this matter.

Sincerely,

Review: After several phone calls with NG customer service attempting to correct this problem of repeated estimated readings, in order prevent future excessive unexpected bills I followed NGs advice and placed an order in February 2015 to have an automated meter installed. FOUR MONTHS LATER in June 2015 (after they failed to follow through with multiple scheduled installs), NG finally installed a non-functioning unit. TWO MONTHS AFTER THIS in August 2015 (and only after multiple cajoling calls from me), NG finally agreed to replace the dysfunctional meter. However, I am still receiving estimated bills because, according to NG, now they cannot get a proper signal/reading on the meter from the street and have no intention of trying to fix the meter problem because they say theyve done enough for me already. This is completely unacceptable. My August 2015 estimated bill was a WHOPPING $246.86! Now eight months into this problem, I demanded that an actual reading be taken, which resulted in a huge reduction of my bill (to $43.03): apparently, NG had MASSIVLY OVERESTIMATED MY USAGE BY 83%! The estimated reading of my next bill (September 2015) produced another hefty bill in the amount of $136.04. I am disputing this bill, because NG continues to refuse to do an actual reading AND they cannot clearly explain why this bill is so high. The next hefty bill (October 2015) of $253.38 was even more confusing because not only did it somehow combine estimated and actual reads, but also used readings from two separate meters. At that point, I asked my partner to call about this bill in the hopes that she would be better able to understand NGs explanations. NG told her right off that she would not be able to understand it, but would try to explain anyway. She said NG customer service proceeded to talk in circles for about four minutes, ending with I know its impossible to understand, but do you understand? No, we do not understand and weve had enough. I refuse to continue to try to decipher and pay severely overestimated bills based on incomprehensible, fragmentary information that cannot be properly explained. National Grids failure to return calls and keep multiple appointments; refusal to perform minimal actual readings on a regular basis; inability to produce reasonable estimates; and refusal to install a functioning meter demonstrates considerable incompetence in their general practices, which leads me to severely distrust their billing practices as well.Desired Settlement: I demand the immediate installation of a functioning automated electric meter that produces actual readings on a monthly basis so I am charged the correct amount for my electricity usage. I refuse to further endure large fluctuations with no decipherable explanation, and I demand that NG do its job properly so I can finally (after a year and a half in this tiny 900-square-foot apartment) be able to properly budget for my monthly electric bill.

Review: I had been paying my rental apartment's National Grid Gas Bill (Heating) since April 2011 to May 2013. After paying the bill off monthly, the bill of May 2013 suddenly jumped from a balance of $0 to $2997.61 in one month. After repeatedly contacting National Grid to investigate the problem, they eventually admitted there was an issue with the meter. There was a reduction in the bill, and the current bill has dropped from $2997.61 to $912.23. The $912.23 balance is still an extreme overcharge for the "heating" bill for around three summer months.

Besides, the landlord also asked them to close the account and stop the service on Sep 2013, but they still do not close the account and keep sending increased bill every month. Now the balance is already increased to $1209.43.

Detailed reports from two National Grid engineers visited us are listed as below:

June 2013:

(1) They had been charged us with the number from the remote reading, until one engineer came and wrote down the physical number on the meter on 2013 May.

(2) There was big difference between the number from the remote reading and the physical number on the meter. (2,900 vs 5,900 thermal)

(3) The meter is very old and the physical number on the meter rotates more than it supposes to be, which is why there is big difference between two numbers.

(4) Since the number from remote reading shows the right number close to our formal bills, we are not responsible for paying the big difference between two numbers.

September 2013:

(1) They already changed the number from the remote reading to the same as the physical number on the meter.

(2) They keep the record for changing the number from the remote reading, so the issue can be resolved.

However, this issue still is not resolved, and the balance on the latest bill is $1209.43. I have been bothered by this issue for more than one year, and I will really appreciate if you can help me resolve the issue.Desired Settlement: The balance should be closer to the $200-250 range.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I pay for credit monitoring and this months credit report had a collection account pop up on my credit report from KEYSPAN LONG ISLAND, [redacted].

It it showing a balance of $1651.00. Keyspan has never made one attempt to contact me on this debt and I have no idea where and when it is even from. If I legitimately owe the money, I will gladly pay it.

My report is showing it is from 2009! That is 5 years ago! I don't live at the same address, nor do I have the same cell phone number as I did 5 years ago. That being said, they had no way to contact me, and I had no way of knowing about thisDesired Settlement: If the money is owed, I will gladly pay it, but I want this debt removed off of my credit report immediately. NOT paid in full. REMOVED completely.

No one has EVER contacted me in the last 5 years regarding this.

Review: National grid has been charging me for service when I was not using the service it was turned off by fired department after a fire and no one was living in the house for 2 years before the fire, also, charging me for ESCO Charge I cancelled over a year ago. When I call them which has been numerous times the say they see it was cancelled May 2014 however they are still charging me.Desired Settlement: Reduce the bill to reflect the over 2 years and 6 month

Review: Our gas service was setup, installed on September [redacted] and then removed without our consent/notice on September [redacted]. Even though our account was obviously setup, in good standing, a disconnect order was issued and someone from National Grid removed our meter, shutting off gas to our unit. This represents an enormous lack of internal communication, organized process and/or employee training.

The order to remove our meter should've never been issued and the employee did not check to see if it still needed to be removed. It was simply removed. We purchased food that we can't cook and now have to take another day off from work to wait for someone else to come back and put everything back again.

Although this has been remedied, we expect to be credited for our time and lost/purchased food.Desired Settlement: Time: $300 ($75/Hour)

Lost Food: $100 ($25/4 days of meals)

Ordered Food: $150 ($25/6 days of ordered meals from lack of a stove)

Total: $550

Consumer

Response:

At this time, I have not been contacted by National Grid USA regarding complaint ID [redacted].Sincerely,[redacted]

Review: The National Grid company is illegally trying to collect funds from me for a prvious tenant of my apratment renal unit. I was asked to bring in documents from when I moved in from the property owner. I was not allowed prior to that to open an account. When I personally brought the documents in to the location I was assured that it would be handled accordingly. WhenI recieved my first bill it was extremely high and dated from the time that I was not occupying the rented unit.Desired Settlement: I will pay the bill but I would like it refunded to me when it is resolved. Furthermore it should havebeen handled months a go. I went to their office numerous times to resolve the matter and handed in all the proper documents.

Consumer

Response:

At this time, I have not been contacted by National Grid regarding complaint ID [redacted].

Sincerely,

Review: There has been a problem with my bill between 05/**/14 to 06/**/14. According to the bill, I used 416 therms in the amount of $419.64 during that month. This is abnormally high gas usage comparing to my previous bills. My highest gas usage was in Dec 2014 in the amount of 138 therms. This is an apparent billing error. I contacted national grid customer representative by phone numerous times. At first they think it is due to underestimation from previous month’s bill that results this abnormal high bill. However, I pointed out that the actually read in previous month was [redacted] on the 04/**/14-05/**/14 bill. The actual read for the next month (05/**/14 to 06/**/14) was [redacted]. This means I used 391 therms in 1 month. Consider my maximum gas usage in winter month is 138 therms, this is apparently unrealistic. National grid went for further investigation, they suggest in contrast to what the bill says, that the [redacted] read was an estimated read. The actual read was 5990. I raised the question that where does 5990 comes from, and why it is not on any of the customer bills? According to national grid, this is their “internal record”. First, I wonder why this was kept away from the customer, and was not shown on any of my bill. Second, how does the company tell the number on the “internal record is correct, and the one that on the customer bill was erroneous. Lastly, and most importantly, even according to the number on their “internal record”, the amount that they charged me still doesn’t make sense. Here is math. Going back to Dec [redacted] to Jan **, the read was 5508 (actual read). The “internal record” read on march ** was 5990. This means I used 392 therms from dec [redacted] to march **. The actual amount that I paid during the 3 months was 274 therms (109+83+82). So the difference is 118 therms. If as National Grid suggested that the 416 therm used between 05/**/14 to 06/**/14 was for the previous month’s bill, then it should be 118 therms instead of 416 therms. Furthermore this number based on their “internal record”, and not based on the bill.

I spoke to numerous customer representatives in national grid. None can sort out the problem, and make sense of the bills… This issue had been escalated, however, has never been resolved.

I would not pay for erroneous bill, unless National Grid comes up with a more reasonable explanation. Meanwhile, I request for the credit to be given back to my account. Thank you very much.Desired Settlement: I would like National Grid to correct the billing error.

Consumer

Response:

At this time, I have not been contacted by National Grid USA regarding complaint ID [redacted]. I tried to reach the company, however, they were not able to provide me with a reasonable answer. They said they will need to go through the bills and get back to me. However so far I have not heard anything from National Grid yet.

Sincerely,

Review: National grid sends me bills very frequently which state that their device was broken so the bill was estimated. This month bothered me even more since they estimated what they feel was comparable to my usage because it is November. I explained that it has been 65-70 degrees and I haven't even turned on my heat. They told me there would be a charge for them to come out to read my meter and get an actual reading. I spent over 30 minutes on the phone with their customer service which is extremely nasty and unprofessional in order to get this fee waived. I am extremely dissatisfied with my service at national grid while being a home owner. I feel I am entitled to an actual meter reading each month along w compassionate, helpful customer service representatives. They wee actual yelling At me! I can understand one month the device isn't working, but almost every other month? It's ridiculous. I pay too much money for gas to be stressed out and aggravated and spoken down to by a customer service rep. This isn't the first time I called them, either. If it is an error on their part, why should I be charged when I request an actual reading? Thank you.Desired Settlement: I would like my fee waived of my reading on November 26 as well actual readings going forward. Their devices shouldn't be broken that often. In addition, they should have their customer service reps trained better.

Business

Response:

Called customer and left message on voicemail. No fees were charged to the customers account and new remote device was installed on 12/*/2015. Meter readings going forward should be based on an actual reading by the remote device

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: This is my third time asking for your assistance with National Grid and their manipulating practices to collect late charges.On July [redacted], 2015, I mailed my monthly payments to all my creditors including National Grid.All the other creditors received their checks and processed them, except National Grid. Check #[redacted] for $88. 05 cents was mailed to this company.This morning, I received a call from National Grid stated that, my payment was not receive, yet all the other Creditors received their payments.This has been going on for months and as soon as I complain to Revdex.com the check suddenly appear.

I am tired of this harassment. I will also contact the Mayor and my Congress man about this unprofessional behavior from this company.I cannot take it anymore.Desired Settlement: For National Grid to apply my payments to my account and stop the harassment

Review: I recently bought a summer cabin at [redacted],I have nationalgrid for electric.dec to jan the charge was18.78 jan.to feb 18.54they now send ma a bill from feb.to march of 1,369.54.I called them and they claim the meter reading was right as this house still remains empty I could not have used this much electric.I sent my care taker to the house he found the meter broken,when I called to tell them that the water and or ice must have affected it they refused to understand this,they said something must have been runing.I asked them to send an inspector out to the house they said I had to get one on my own.I cannot afford this nor can I afford the price of this electric.something is very wrong when an empty house has this kind of a reading.they refuse to help me. [redacted]Desired Settlement: I would like them to investagate this matter and understand I didnot use this electric.

Consumer

Response:

At this time, I have not been contacted by National Grid USA regarding complaint ID [redacted].Sincerely,[redacted]