National Grid USA

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Dear Ms***,
Sorry for any confusion regarding the charges on your bill and any misinformation that was provided to you by our representative
The peak rates and the gas supply charge are two separate parts of your billPeak rates are in effect from November first to April thirtieth and off
peak rates are in effect from May first through October thirty first
The peak rate refers to the distribution charge on your billThe gas supply is the amount of the cost of purchase, storage and interstate transmission of gasThe company passes along it's costs to the consumerWe charge the consumer the amount that we are charged
When the Gas Supply charge changes it typically occurs on the first of the monthOn your current bill the billing period covers from 11/09/to 12/11/The Gas Supply charge is pro-rated for the billing cycleIn turn, if the Gas Supply charge were to increase from one month to the next your bill would not have the higher Gas Supply charge for the entire billing cycle
Regards,
National Grid

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments belowi I believe you need to go back and listen the the conversation I had with your representative when the original payment plan was set up It was explain to me that after the months of payments were made we would be even Regardless of the amount of energy used If I used less than the amount I would not receive a credit That's what I was told so I agreed You changed the agreement and I will not be satisfied until the old agreement is back in place
Regards,
*** ***

Dear *** ***, Please accept our sincere apologies for the inconvenience you have experience in respect to the recent scheduled meter test. We will be exchanging and testing your meter to determine it’s accuracy and to make any adjustments if necessary. Our records indicate the
meter is outside therefore you do not have to be home for us to exchange the meter. Upon completion of the meter test you will be provided with the results. Again, we apologize for the frustration and inconvenience this may have caused you. Sincerely, National Grid

Thank you for looking into this for more details That makes sense but unfortunately you have sent us to a collection agency We were contacted by the NRA and they are requesting documentation of the payment from National Grid Can you please send documentation to the NRA as soon as possible since we are currently under contract to buy a home and this will affect our credit As long as this is completed within the next business day, this will be a satisfactory response and I will not file again using the Revdex.com Thank you.Sincerely,*** ***
*** ***

Dear Ms***, We apologies for any inconvenience this matter has caused, the reason for the confusion is due to your account being closed in error due to an application from another customer stating they were taking responsibility for the account. When it was determined the customer
applied for the wrong address the service was re-instated into your name using the meter readings from the meter associated with your unit The bill you received dated September 16th is a day bill from July to September 16th, based on the actual readings from the meter. The average daily usage is kWh; this usage is in line with last year’s usage for the same period I have attached your billing history for your review National Grid offers customer payment agreements if you are interested in spreading the balance over a period of up to six months please let me know and we can set up a plan. Sincerely,National Grid

The town of *** has now allowed us to apply for the permit which should be reading mid week next week. Also the customer has been in touch with our order fulfillment department and was made aware that the job is going forward

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
The address that I have been given by *** that is associated with this account is ** *** *** *** *** **I have never lived at this address and never opened an account at this addressFurthermore, during the date that this reported to *** as delinquent, I was living almost miles from that addressPlease remove whatever the account is from reporting on my *** credit report immediatelyEnough is enough
Regards,
*** ***

Dear Ms***,
Thank you for your feedback. If you would like to provide an alternative number for your accounts so you will not be interrupted during business hours please provide the phone number and I will have your accounts updated
Sincerely,National Grid

all the late payments were removed however our payment processing area is looking for the EFT Transmission Report she can have her back fax that directly to us with the same fax # she used beforeI left my name and # for her to call if she has any questions

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

I'm not satisfied because they let someone cancel my accountsThey didn't even know what happened until I called to complain and they didn't fix itHow often does this occur and they keep getting away with it.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Regards,
*** ***

Dear Mr***,
As previously suggested in order to address your current charges I would recommend you contacting MA save for a free energy audit to help determine what else may be causing the high bills. You may contact them at ###-###-#### or www.masssave.com
To determine that a meters is working properly we test the meters accuracy, once tested there is no additional inspection conducted since the meter is working as designed
Due to the lack of a down payment the payment plan that was on your account has defaulted. In order to avoid an interruption in service please make the down payment amount of $to re-establish the payment plan
Sincerely,
National Grid

Records indicate that the budget was short by Our budgets are based on prior history and every person uses gas differentlyAlong with this being a colder winter than last year the usage was higher Looks like the team lead that you spoke to cancelled the budget and put on on a
payment arrangement of down and then months of plus current bills If in the fall you want to try the budget again, it will then have the history of your months usage which should be more accurate Sorry for any inconvenience this caused you. If you have any questions or need additional information, please call Customer Service at *** available Monday-Friday, 8:00am-4:30pm or, for your convenience, visit us at ***

10/13/17Case: Re:final bill Acct ***Dear Mr ***:e received a dispute of charges from 09/16/through10/17/in the amount of for the above accountUnfortunately, we do not have a record of your request to close the accountThis account was
closed due to the new tenant calling to establish servicePlease be advised that it is the account holder’s responsibility to contact the company to final the account to avoid billing issues.We will however, for customer satisfaction, remove the charges in dispute and recall from the collection agency.f you have any questions or need additional information, please call Customer Service at 1-*** *** *** available Monday-Friday, 8:00am-5:00pm or, for your convenience, visit us at ***.Sincerely,National GridCustomer Service

*** *** to [email protected] just wanted to add to my complaint against National Grid that as of 10/30/my house hold @ *** *** *** *** ** still has no electricityNot to mention a tech was out to read my meter for billing purposes on 10/27/2017, my past
due was already paid, and they still didn’t restore my servicesI don’t know what it’s going to take to get service backThis has cause deep anxiety for me for days, and I will still wake up tomorrow with no electricity, day

Our records do not show any emails, phone calls, or other correspondence , including payments, in regard the account prior to the initial request for service on 5/3/16, until 12/17/Our records show that on Saturday 12/17/a caller contacted us but was unable to verify any account information, therefore was not able to be assistedThat person said they would call back on Monday 12/19/The record shows the next contact was on 12/27/16, a telephone call to request the account be closed. We would understand one representative making an error and not properly notating an accountHowever to have claims of several calls as well as an email and not one of them is recorded in our database, seems unlikelyIs there a chance you may have been contacting a different utility?It may be helpful for us to further investigate your claim, if you could provide supporting documentation, such as a copy of your lease agreement showing you had vacated the premises and/or a copy of the email you send requesting the service be disconnectedThank you

Dear Ms***,
Our outbound Collections Department did call your telephone number that ends in nine times between 02/02/and 02/05/That is the only telephone number that we have on file for your gas accountThey call up to three times a day attempting to get a live contact
On the third attempt of the day, if they do not have a live contact they would leave a message if there is an answering machine
The usage on the December bill for the period from 11/24/to 12/28/was thermsThe same period in was therms, therms and in therms
Our records show that your meter is read remotely from the streetIf you would like a Service Technician to re-read your meter please call *** to schedule an appointment
Regards,
National Grid

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***