National Grid USA

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***, with the understanding that National Grid makes good on their promisesI understand that by choosing to accept the business response that my complaint will be closed as resolved. As noted in my earlier letter, I will await further information and proof from National Grid relative to the successful a) removal of errant National Grid charges, as well as b) notification of closure of debt collection from *** *** *** **
Regards,
*** ***

Revdex.com:At this time, I have not been contacted by National Grid USA regarding complaint ID ***.Sincerely,*** ***

I have attached our Summary of Rates which also explains If you are on the Fixed Rate for Basic Service and decide to switch to a competitive supplier before the period is over, your electric bill willbe recalculatedThis means that your electric bill for the current contract period, as definedby National Grid, during which you were on the Fixed Rate will be recalculated as if youwere on the monthly Variable RateThis ensuresthat all consumers pay the actual cost of the electricity they have usedThis adjustment may be a credit or a debit, and will be reflected on your first bill after the switch is effective.The Summary of Rates was included as a bill insert for all customers in the November bill envelope as well as always available on our websiteAlso on our site just about the Supplier List *** there is a PLEASE NOTE: explaining the Basic Service Market Price Adjustment National grid provides many ways of supplier *** *** information to our customersOur apologies if you did not take advantage of these toolsFeel free to call Customer Service at ###-###-#### available Monday-Friday, 7:00am-5:00pm if you have additional questions ( there were none listed in the rebuttal) For your convenience, visit us at ***where this is additional information regarding our rate structure

The customer has been removed from National Grid's energy individual reports as of today 1/4/The customer may receive one more report due to the printing cycle, but will not receive another energy report after days
*** *** - Supervisor
Customer Satisfaction & Regulatory
Compliance

hello Mr ***,
I have reviewed your complaint> However I do not have any customer by the name so *** *** listed in our billing system and in your complaint you did not list the address in question so I am unable to research this issue for you. the account number
you provided is also not a national grid number. it is more than likely a collection agency reference number which I am unable to use. If you could provide me with the address that you are disputing I can then review the issue and try to resolve this for you

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
[Just wondering if my paperwork was recieved? Haven't heard anything backMy phone number is ***]
Regards,
*** ***

dear Ms ***, I would like to apologize for the issues that you had in restoring your service. I have reviewed the account and see that we first terminated service on 10/26. a turn on order was placed on 10/when you called us to inform us about the payment on the account. all restoration takes place by next business after the payment is reported. our tech did indeed go out same day however- on 10/but found he had no access to the meter room where your meter ins located. He was therefore unable to restore service. we attempted restoration several more times without being able to gain access. we were finally able to get access to your meter on Monday 10/and restore service.unfortunately without access to your meter we were unable to restore service. providing the company access for restoration is the responsibility of the account holder or property owner. although we do sometimes have keys to certain premises that is no guarantee of access. since there was no error on the part of the company and the issue was simply one of lack of access I cannot provide any discount off your bill. however due to the inconvenience I will waive the re-connect fee of that was charged to the account. if we can be of any further assistance please call our contact center at 1***

We recognize that your recent issue with the bill statement was a major inconvenience to you. The inconvenience you have encountered with National Grid was out of the ordinary and we offer our apologies
National Grid continually strives to provide exceptional service and attention to
its customersWe will further reviewing the events so we may put measures in place to prevent similar events from occurring in the future
Our records indicate that a bill is being printed today and will mail out tomorrowWe would be happy to set payment arrangements with you as we recognize the combined month bill may cause a financial burden
Our records also indicate that this matter was brought to the DPU and they have been advise a bill is being generated and a month payment plan offeredWe hope that this resolves the matter to your satisfactory
If you have any questions or need additional information, please call Customer Service at *** available Monday-Friday, 7:00am-5:00pm or, for your convenience, visit us at www.nationalgridus.com
Sincerely,
National GridTell us why here

We apologize for the inconvenience you may have encountered. National Grid continually strives to provide exceptional service and attention to its customers and takes all customer complaints seriously.Our records indicate that a field investigation was completed on 4/2/and low voltage was
identifiedThe field supervisors and engineering are workign on a resolution and will be reaching out to youAlso, you may want to contact our Damage Claims Dept at ###-###-####In the meantime If you have any questions or need additional information, please call Customer Service at ###-###-#### available Monday-Friday, 7:00am-5:00pm or, for your convenience, visit us at www.nationalgridus.com. Sincerely,National Grid

Please find attached the bills for * *** ***, ***, MA from November 14, to January 14, Upon reviewing the bills they do not indicate a charge of $200.00. The bills are divided into sections one for the Delivery Service charges and the other for the Supplier
Service charges Please review and if you have any questions or need additional information, please call Customer Service at ###-###-#### available Monday-Friday, 7:00am-5:00pm or, for your convenience, visit us at www.nationalgridus.com

Our electric did not double for the last monthsOur electric has NEVER been that highSorry, we didn't go from to that is insaneAnd a rip offI will pay half and they can take responsibility for their mistake and pay the other halfIf this did not happen in the first placeMy account would have remained the same and so wouldn't have my paymentsFunny how my payments went up to double right after you closed my accountIts fraud and I plan on getting getting channel to investigate if I have toThey can expose national grid for what they areI want proof that I have been paying the correct bill for the past yearsI want proof that what I am paying for Now is actually my accountI want them to come out and check everything outI want the meter checked and an explain of how and why my payments doubled when no one is home from 8-5pm m-fEverything is off when I leave and not turned back on until themSo againCalling bs on the double payments! I have made a payment of today and that's all I am paying until this is resolved. Regards,
*** ***

National Grid is working with the town of *** to resolve the issue of approving permits for the company to do non emergency work . Our Community and Customer manager has reached out to the town on developing an action plan to resolve the approval of permits.
Unfortunately at the moment we are not able to do non emergency work without the appropriate approval from the town.Sorry for the inconvenience at this time. Sincerely, National GridCustomer Service* *** *** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
National Grid failed to show up to install our natural gas service on November 26th, 2016. We waited around all day for them to arrive. We also called and e-mailed National Grid representatives around 11:AM on November 26th. Most of their customer service representatives were unavailable and those that we were able to speak with were unable to provide a status regarding the installation. We request that National Grid schedule a new installation date right away and get the work done please
Sincerely,
*** and ***

Dear Mr***,
As previously stated in order for the charges incurred in your name to be removed we would need you to complete the billing dispute packet indicating that someone fraudulently used your name to activate serviceOnce we have the packet an investigation would be conducted
Sincerely,National Grid

Hello, We only bill for the electricity that is used. Due to this complaint we tested the meter at this location on 2/and the meter tested at 99.5%. If a meter tests between 98% and 102% it is considered as passing and accurate. All readings here are actual readsThere is or was something in this customers home that is using the power. I would recommend calling Mass Save and scheduling an energy audit or contacting an electrician. Based on all actual readings and the meter passing it's test the bill is accurate and can't be adjusted

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
I understand the cold at this time of the year but not $worth of electricity was definitely not usedMy house is one level and small and use wood for heat Something isn’t right and I want answers to why that much money? The bill itself doesn’t make senseSeems to me that random amounts are thrown on the billing statement, that I shouldn’t be responsible for. Regards,
*** ***

Please accept our sincere apologies for the inconvenience you are experiencing in respect to power outages.Our records indicate that back in July a trouble worker did inspect all the connections and equipment at your homeWe did not find a problem with the connections therefore about weeks
ago, we replaced the 15KVA transformer with a 50KVA in order to resolve any power quality issues you might have hadSince this did not fix the issues, we will look into installing a Recording Volt Meter on the house to measure voltage for about a week or so to help pin-point the problem and see if it on National Grid side, or the customer sideAn engineer will be reaching out to you shortly If you have any questions, please call Customer Service at 1-***, available Monday-Friday, 7:00am-5:00pm or, for your convenience, visit us at *** Sincerely, National GridCustomer Service

Dear Mr***,Would you pleasse provide the address and unit number for where the meter is missing in order for us to investigate?Sincerely,National Grid

Please call our office at ###-###-####. We are unable to locate your address additional information is requried in order to open an account

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards, *** ***