National Grid USA

National Grid apologizes for the inconvenience and we would like to resolve your concern. Please include your nationalgrid account number and the address where you were living

Hello, this customer had estimates 9/21/- 10/16/and 10/16/- 11/16/15. We exchanged the customers meter on 11/17/and took an actual reading off of the meter. Based on what was actually used and what was estimated the customer was underbilled by Kwh. Her next meter
reading was from 11/17/- 12/18/and was for Kwh. This added up to a total of Kwh and a bill of $293.96. We would be more then happy to offer a down payment agreement to the customer if she would like one

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
I will not accept that the only call from me you received is when I talked to a supervisorI have a letter from the landlord that says I moved out on the 31st of JulyAlso you have my email wrong it is ***_*** so again your customer service messed upI received no correspondence from you showing my billIn the phone calls to customer service I requested a final bill sent to my new addressIn all the calls in July august November December and in the email on your site the same site I called you all four timesI did not call national grid gas I called the national grid electricThe confirmed my account but was a little confused about the apartment number for some reason. *** ***
Regards,
*** ***

Dear Ms ***
I see by the notes on your account that a mix up of meters has been found at your location. apparently the meter servicing your unit actually serves a differnt unit in the building and the other units meter serves you. everything has been noted on the account
and the issue has been escalted to our Account processing unit. they will make the required corrections to both your account and the account for the other unit. there is a back log of work so as you were advised it could take up to days for the adjustments to be completed- you will not lose out on the adjustment when you move out in a few weeks. that will have no bearing on the acccunt corrections

Our records shows that no one called Nationalgrid to open an account and the gas services were turned off. Once the gas was turned off it shows that you called Nationalgrid to open an account. Your gas account was opened from the date of responsibility shown on your
lease and the services were restored on November **, 2014. Any additional questions or concerns please call ###-###-####

Dear Mr***,
Our records show that your account was activated with an estimated read of This was an error on our part as we had obtained an actual reading on 03/14/of We apologize for the error
When you called to dispute the $bill, $was canceled and your start
read was changed to Charges from 03/14/to 05/16/actual read of were $total of cubic feetWe also obtained an actual read of on 04/15/From 03/14/to 04/15/cubic feet were used and from 04/15/to 05/16/cubic feet of gas were usedYour account was finalized as of 05/25/with an estimated read of The bill from 05/16/to 05/25/was $The company applied a $missed appointment credit to your account on 05/24/The balance is $
Would you verify your new address so we may send you copies of your bills?
Regards,
National Grid

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response was exactly as expected: no indication of addressing communication of when actual usage exceeds planned usage, examples of how the program is ineffective when signing up in the spring, or specifically the optimal TIMING to sign up for the Balanced Billing Program at National GridMy issues and/or concerns in reference to complaint #*** will be resolved through additional payments over the next six months in order to pay off the balance at the end of the "Balanced Billing Winter months".While I understand that by choosing to accept the business response that my complaint will be closed as resolved, it does not resolve any of the ill will or mistrust created and perpetuated by the only utility in my area that offers gas service.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my
issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # .
It was unacceptable for National Grid to allow me and my two disabled children to go days without powerI kept calling National Grid to restore my power and they kept giving me excusesOnly after I contacted the Attorney General and the Department of Public Utilities did National Grid respond to my power outageDo you think this is acceptable for anyone? Regards,
*** ***

I will have our collections department contact the agency to let them know the account ha sbeen paid. I will also mail you out a letter from us indicating the accoutn has been paid in full that you can show to your mortgage company

Dear Mr ***,National grid is not in violation of the fair debt regualtions in regards to this account. All mail and calls were properly sent to the phone number and mailing addrress listed on the account at the time it was open. Again you opened the account in sept and had service thru december along with your secondary *** ***. Based on the notes on the account you and *** both called in regarding this account and the balance several times and so therefore were aware the account was in your name and th balcnes involved again the account was for service at *** *** ** in ESSEX MA. if you are trying to claim that you never resided at that address, that you do not know a *** brown and that this account was opened without your knowledge and that you are a victim of ID theft you must contact your local police department and report this as a crime. Without a policde report indicticating you are a victom of ID theft and proof of you residence during the time this accoutn was open national grid will not remove the account from your credit. we are more than happy to provide copies of the fional bill for the account to "prove the balance is legitimate". I will mail thaat informaiton to you at the address you have provided on this complaint

Dear Mr***,
Sorry for the delay in installing your gas service line
Per information provided by Customer Fulfillment, the gas service will be installed this Saturday November 26,
We have also been informed that this information has been conveyed to you by ***
***
Regards,
National Grid

Gas is meter was changed on 12/26. After reviewing the records I see there was a leak at the meter that was found on 1/21. I put thru a credit for the gas used from 12/to the reading on 1/21. Goodwill applied to account of Called the customer and explained the
credit and rebilling. She took down my direct line so that if she had any questions when she got the rebilling she would call me direct

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolvedThank you for your assistance
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Originally I agree to resolve as case closed thinking National Grid would just be on site to fulfill the workHowever it is not the case here even though I as customer had met all the requirements eg; pay the service fee in full.One month later job still in a non active status. As a small building owner I am placed in a tremendously financial hardship keeping up with property taxes, utility expenses and so onNational Grid seems to care very little about customerPlease help
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Still haven't received any responseI'd like to know if anything else is needed so I can provide it and get this sorted and over withMy email is *** and my numbers *** if you'd like to have direct contact with me ]
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
[I was not told that the only way to stop the billing was to lock off the meterWhich I can not do because I rent a apartment in said buildingI request the recorded conversations about what I was told and what was saidI one point I was threaten with turn of of the gas which I found ironic cause that what I requested a year and a half prior I was told that the pipe may freeze but that was the last Conversation after the threat..]
Regards,
*** ***

Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The information that is being requested has been submitted to their office using the same fax number indicated over five (5) times Staff continues to report that this information has not been received As of the Week beginning April ***, 2015, I have physically mailed in this documentation to their ***, ** location
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear *** ***,Our records indicate you spoke with out Contact Center and they have changed the turn on date for your gas service to 6/30/2015, which would be earliest date posssible. Please accept my sincere apologies for the inconvenience you are experiencing in respect to
this matter we will investigate why the connect order was not processed.Sincerely,National Grid

The gas was shut off on 8/ Customer called and paid in full on 8/and we issued an order to turn back on We went out on pm no one there and tech wrote voicemail full We sent someone back on 8/and gas got put back on that day