National Protective Services, Inc.

The customer signed a months agreementThe months was crossed out, and was written in by the dealer, and the customer initialed the change, as required with a checkShe states "the agent crossed it out and changed it to months, before handing it back to me", which verified she had a copy, with the month term, never questioning why is was 60, and not Now that she wants to cancel, she is claiming she did not initial itShe was told, if she is accusing the dealer of fraud, she needed to report it to the policeShe states she went to the police, who sent her to courtThis was closed by the Revdex.com because it was in litigationThe customer is now claiming "it is not in litigation at all" The police did nothing but tell me not to pay Safe Guard anymoreThe police are obligated to investigate any potential fraud that is reported to them, and would not tell the customer to stop payingA copy of the contract that was presented to SHS, will be forwarded to the Revdex.com, for review

The system was installed and working, the customer signed the attached Install Certificate when the tech installed it. The customer called in July to cancel stating they were selling the home. The contract calls for a buyout provision or for the system to be moved. We are not
cancelling. We could also certainly schedule a service call if the system for some reason is not working

We have agreed to cancel out the agreement and do a refund when equipment is returnedAny questions, please contact Gary B*** at ###-###-####

The dealer stated the customer asked for a soft credit pull, as opposed to a hard pull, which was substanciated in her complaint referencing a "hard" inquiryCredit reports are required for scores, as well as ownership of residenceAs stated, if she would like to dispute the inquiry, we will be happy to agree to itIt is not a valid reason to cancel the contract

The account has been canceled, with no balance due, by *** ***Any adverse credit reported, will be repaired

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Here is another Revdex.com complaint that I’m respondingRevdex.com complaint # *** I reviewed the entire complaint and decided to release the customer from our agreementNo further obligations are requiredShould you have any questions please feel to contact meThank you

The customers topped paying in 2014. This was sent out to *** *** and collection agency and teh customer must deal with them directly to resolve at this point

Complaint: ***
I am rejecting this response because:
I need for MrGary to state exactly what is being done in one message as so I am understanding and so that I don't have to piece together these messagesIs he agreeing to cancel the contract, refund my monies and shut this box off at his location so that it can't be used again? If that is what he's agreeing to then I will accept those termsI need him to state it all in one messageI have three or four messages saying different things.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:I agree with partial of the agreementThey want their
equipment back but has yet to say if they are going to return my equipment that they tookGary always say he's going to call you back after talking with his supervisor but never calls you backI am still waiting on his call back since last Friday 9/11/He stated he will call back to tell me when I will or if I would get my equipment backThe cancelation and refund is agreedBut the return of the equipment he has yet to call back on.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I would like to
receive a letter from the business stating that my account has been cancelled and that I am under no further obligation to them
Sincerely,
*** ***

We will be honoring the customers desires and cancelling the accounthaving retetion mgr call to inform customer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this
resolution is satisfactory to me
I would like to receive a letter from the business stating that my account has been cancelled and that I am under no further obligation to them
Sincerely,
*** ***

The customer states in the rebuttal"They were not there for the interactions" We can not confirm what was said, or done, as no one was there except the dealer , and the customer We have no way to know, or determine, what took placeThe customer is accusing the dealer of fraud, which is why this has to be reported, and handled by law enforcementOur copy of the contract is signed, dated and initialed. A copy will be forwarded to the Revdex.com for review

I think you may have the wrong company. We cannot locate you by name, address or phone number in our system. Please attach a copy of the alleged agreement. Not *** but the new one

We offered the client a wireless module in which he declinedThe customer's phone line is not transmitting a signalThe equipment that is failing is not Safe Home Security'sWe did not change the configuration of the alarmIt is the customer's responsibility to maintain communication between the
alarm panel and the central station as clearly stated in his contract We offered a solution to the customer's problem but because it required him to sign an agreement for a rate increase, he declinedThe service offered costs money, which the customer would have to pay forSafe Home Security cannot pay for customer's cellular service when their home phone stops working correctlyHis agreement for monitoring is not up until February His contract stands until that timeOur offer to install a wireless module still standsOtherwise, the customer can resolve the issue with his telephone line so the alarm can again transmit signals properly

Complaint: ***
I am rejecting this response because:
We received a message that they would be honoring the customer's concerns and canceling the
accountSupposedly someone was to contact us to inform us. To date, we have not received a callWe still have their security system installedWe still would like them to make arrangements to remove it, in addition to having the written confirmation of the cancelationI want the confirmation to state that the contract is canceled and any fee waived
Thank you so much for your assistance*** ***/ *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me However, I would prefer to receive the refund and then cancel my service I would rather not do business with a company that required Revdex.com intervention to resolve a relatively simple matter
Sincerely,
*** ***

She was told her credit would be pulledShe states "the consultant didnt tell me there would be a credit check" , but when the dealer contacted her regarding her complaint, she told the dealer he told her it would be a "soft inquiry" not a hard inquiry, which would show up on
her credit, so there was a discussion about pulling creditSecondly, she did get the months free she was promised January, February and MarchThe electronic payment that was taken in March, is for AprilThe payments are due and payable a month prior to the service providedIf the customer would like to dispute the credit inquiry, we will confirm it may be removed

This was an independent dealer issue, who is not a Safe Home Security employeeNevertheless, the account will be canceled, with no balance due, per the custoners requestThe equipment will not need to be removed, and may remain part of the dwelling being sold