National Protective Services, Inc.

Complaint: ***
I am rejecting this response because:
This company lies and cheats and are immature to deal with. The thing that made me really mad was when I first contacted them and their defense was that their copy had my initials on it. That is forgery and fraud. I have sent my copy to the Revdex.com, and it cannot be whited out. I would like for the Revdex.com to see your copy of the contract. The other comments that this company has said about this case are just opinionsThey were not there for the interactionsPlease look at their copy of the contract
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Please confirm the amount you were told you would be reimbursed, and we will be sure it is issued to youWe were not aware of the agreement made between the salesman and the customerThank you for bringing it to our attentionWe apologize for any inconvenience or misunderstanding

This will confirm the account has been canceled, with nothing due or owing on the accountThere is no charge for the equipment, which is theirs to with, what they wish

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID
***, and find that this resolution is satisfactory to me, except the amount of money returned is wrongSafeguard contacted me and told me all the money, the amount now totaling $would be returned, as I was being charged per month and the contract cancelation is applied to all, both, two (2) accountsAlso, I will not be billed for cancellation or termination of the contractsThis was the agreement made, as I received a phone call from Safeguard on August and was told thisThank you for your assistance resolving this matterIt is greatly appreciated
Sincerely,
*** ***

I have reviewed the complaint and have requested your account file to make sure I understand the concernAs soon as I receive the file I will consult with my supervisor and come up with a resolution.
A quick note:
Changing the phone company did play a factor in the system not workingVoice over internet providers (Time Warner) do not work with most alarm systemsI will get back to you as soon as possible,
Respectfully,
*** ***

SPOKE WITH CUSTOMER HE REMEMBERS SIGNING AGREEMENT HE WAS GIVEN FREE BATTERY AND TWO MONTHS FREE MONITORING AS AN INCENTIVE FOR SIGNING THE AGREEMENT WE EVEN COMPROMISED AND MADE IT A MONTH AGREEMENT INSTEAD OF
Salvatore C***
Resolutions Department Manager
Safe Home Security
**
*** *** ***, CT***
###-###-####
mailto:S*** *** ***

Complaint: ***
I am rejecting this response because: I do not have trust no confidence in th service provided by Safe Home Security Service to make my home safe is always delayed for at least one week I have to make several service calls to indicate the severity of service needs Safe Home does not provide reliable service and are therefore not living up to their contract I would therefore like a reasonable opportunity to get out of this contractLegal device received is that the company has a duty to mitigate the damage they would suffer, should I terminate the contract Safe Home representatives are telling me that I have to pay the full year of service.m I think this is unreasonable since they do not provide prompt service, sometimes do not show up on date promised and never call to reschule I have undergone a grea deal,of stress dealing with customer service to schedule calls no is like out of this contract
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: of the lack of follow up on their behalfI would like one point of contact to send this information toI would also expect to be refunded any payments I made to keep my account current while I tried to work to resolve this with them since my obligation was met with them at the time when my home sold but could not close out my account because of their lack of willingnessAgain I made several attempts with no response from themAlso when I did speak to someone the stated they had no record of my communication with themThat is fraudulent and unethical because I can prove the number of attempts I made to close out my account.
Sincerely,
*** ***

From: *** *** *** Sent: Friday, July 10, 6:PM To: *** Subject: complaint # *** Hi, I
have a question about my complaint (#***) You said it was closed because it was in litigation. I do not understand. It is not in litigation at all. The police did nothing but tell me to not pay Safeguard any more. I only told you that I went to the police because that is what Safeguard told me to do and I wanted to show you how ridiculous that wasMaybe that was their plan, so I couldn't get you to help me resolve this issue? They DID tell me that you had resolved several hundred issues with them Please help. I am at my wit's end and cannot afford legal counsel. Thank you very much, *** ***

Gary has left messages to customer explaining the account is cancelled and when parts are returned, a refund will be issuedand concerns, please call Gary B*** at ###-###-####

We will allow customer to keep panel and have de activated at the central station so it cannot be used in the futureAny question, please direct to Gary B*** at ###-###-####

The customer has the option of having a technician come out to see if their new phone service is compatible. If it is found to not be compatible with alarm systems, the customer has the option to add a cellular back up unit to their alarm. This would then use a cell chip to send signals instead of...

requiring a land line phone. Despite the customer's claims, the customer did in fact have our telephone number as they called in 4 times on August 7th, 2013. We tested the alarm with the customer and informed them that we were not able to receive a signal. We recommend setting up a service technician to inspect the alarm so that the system can function properly. We will not be canceling the account, however.

Complaint: [redacted]
I am rejecting this response because: the account number was...

listed in the original complaint it is [redacted]. The name listed on the account is [redacted]. Address [redacted] [redacted] phone number on the account is ###-###-####. Every time I call about her account customer service tells me they cannot find her account in their system. I called on 9-23-15 and was told I would get a response within 24-48 hours. Over a week later (10-3-15) I have not received a return call. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution...

is satisfactory to me, except the amount of money returned is wrong. Safeguard contacted me and told me all the money, the amount now totaling $340.88 would be returned, as I was being charged per month and the contract cancelation is applied to all, both, two (2) accounts. Also, I will not be billed for cancellation or termination of the contracts. This was the agreement made, as I received a phone call from Safeguard on August 14 and was told this. Thank you for your assistance resolving this matter. It is greatly appreciated.
Sincerely,
[redacted]

From: [redacted] Sent: Friday, July 10, 2015 6:15 PM To: [redacted] Subject: complaint # [redacted]   Hi, I have a question about my complaint (#[redacted]).   You said it was closed because it was in litigation.  I do not understand.  It...

is not in litigation at all.  The police did nothing but tell me to not pay Safeguard any more.  I only told you that I went to the police because that is what Safeguard told me to do and I wanted to show you how ridiculous that was. Maybe that was their plan, so I couldn't get you to help me resolve this issue?  They DID tell me that you had resolved several hundred issues with them.   Please help.  I am at my wit's end and cannot afford legal counsel.    Thank you very much, [redacted]

There is no new information please see our last response.

The account has been canceled and shredded, per the customers request. A refund of $34.99 will be issued. Please allow 10 days for receipt.

Complaint: [redacted]
I am rejecting this response because:Good!!  That is what I wanted!  I want the Revdex.com to see that my initials were placed on this business' copy, and not mine.  Talking about "the dealer".  I am not sure what that means.  I know this business has told me many times to press charges against the person that did this, as they have again said that in this rebuttal.  That person (dealer) was hired by this company and represented them.  It is not my burdon to take action against him, as he was hired by the company.  He represented them,  The fact that he initialed the white copy (yours) of the agreement shows that wrongdoing was done.  Any changes should be initialed, and he did that.  I did not.  The fact that he did that after my copy was no longer  in my possession shows that attempted to pull one over on me.  He worked for you, and represented you.  You should be going after him instead of me. 
Sincerely,
[redacted]

WE CAN NIT LOCATE THE ACCOUNT WITHOUT THE CUSTOMERS INFORMATIONS. THE COMPLAINT WAS MADE ON BEHALF OF THE CUSTOMER BY HER DAUGHTER. PLEASE PROVIDE THE NAME AND ADDRESS THE ACCOUNT IS UNDER, AND/OR THE ACCOUNT NUMBER