National Protective Services, Inc.

Complaint: [redacted]
I am rejecting this response because:This company lies and cheats and are immature to deal with.  The thing that made me really mad was when I first contacted them and their defense was that their copy had my initials on it.  That is forgery and fraud.  I have sent my copy to the Revdex.com, and it cannot be whited out.  I would like for the Revdex.com to see your copy of the contract.  The other comments that this company has said about this case are just opinions. They were not there for the interactions.Please look at their copy of the contract.
Sincerely,
[redacted]

Good afternoon [redacted], I’m responding to Revdex.com complaint #[redacted]. I pulled Ms. [redacted] file and customer was supposed to received 6 months free. I am going to refund Ms. [redacted] $199.95 plus giving her 1 month free for the inconvenience.  A check will be mailed out to Ms. [redacted]. Ms....

[redacted] account will not be terminated at the moment. Should you have any questions please feel free to contact me. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Thank You tou are a great institution.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Good!!  That is what I wanted!  I want the Revdex.com to see that my initials were placed on this business' copy, and not mine.  Talking about "the dealer".  I am not sure what that means.  I know this business has told me many times to press charges against the person that did this, as they have again said that in this rebuttal.  That person (dealer) was hired by this company and represented them.  It is not my burdon to take action against him, as he was hired by the company.  He represented them,  The fact that he initialed the white copy (yours) of the agreement shows that wrongdoing was done.  Any changes should be initialed, and he did that.  I did not.  The fact that he did that after my copy was no longer  in my possession shows that attempted to pull one over on me.  He worked for you, and represented you.  You should be going after him instead of me. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I agree with partial of the agreement. They want their equipment back but has yet to...

say if they are going to return my equipment that they took. Gary always say he's going to call you back after talking with his supervisor but never calls you back. I am still waiting on his call back since last Friday 9/11/15. He stated he will call back to tell me when I will or if I would get my equipment back. The cancelation and refund is agreed.... But the return of the equipment he has yet to call back on. 
Sincerely,
[redacted]

Nothing new to offer.  If customer sold home, send in closing docs and we will bill until date of sale.  If he has not sold home then under contract until January 16th, 2016.  Final balance of $656.13 but we would accept $400 to close to satify customer.  We are not forgiving back balance.  Customer may contact Cezar at the extension I gave in May to work with him directly if he does not wish to have collection calls.

We are not cancelling the contract(s).  the customer was given a free month at both locations and the systems are working properly.

I called customer daughter, [redacted], and she did not answer I left her a courtesy vm with our #. I called customer and she was not aware of any cancellations, she said she has not cancelled anything, why would this be an issue if I spoke to customer herself and she wants to keep the alarm system and stated she never cancelled anything.
I will continue to call daughter and find out what is going on. I will keep you updated of any changes.
Thank You Maria [redacted], [redacted]
Phone: ###-###-#### Fax: ###-###-####

Complaint: [redacted]
I am rejecting this response because:I like the fact we finally came to an agreement with the 3 months free but I also would like the the hard inquiry removed from my credit. Your consultant never mentioned the credit check and yes after the fact it is your contract I checked. The way he completely ignored me was very unprofessional.  So I'm asking you also to remove the inquiry.  So this will be settle. 
Sincerely,
[redacted]

Returning back to original agreement which is 32.00 and ends 2-7-16. Will charge customer if parts are not returned. Any questions feel free to contact [redacted] at [redacted] ext [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Complaint Information: We were in contact with [redacted], I must say he was kind courteous and understanding to our situation. The employees of the company should learn from him how to treat a customer. But because of what did happen to us with this company we are unable to trust staying with them, it's sad that I had to contact the Revdex.com to finally get this resolved. [redacted] did agree to Cancel our contract, he said to call him when he returns from vacation to call him and he will send us the documentation stating our service was canceled

Please see the attached commercial agreement you signed.  Refer to section 38.  All accounts require credit authorization and all accounts are credit reported.  This is not unsimilar to any other entity that extends credit.

There should be no back balance since I have tried to contact you back since October 2014 when I put the house on the market. You folks never returned any calls. Also I sent a copy of my [redacted] in multiply times. The last time was to a Jose on 10/1/15. Also how do I receive a settlement for $2100 dollars on Friday from Augustine. The same gentlemen who called and harassed my wife with out permission to discuss my account with anyone else.  Your company is a scam. This account needs to be closed at a zero balance. 
Thank you. 
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
I need for them to close out my account with a zero balance. This company is a scam. I was told in the Revdex.com complaint [redacted] to send in copy of my [redacted] that proves I sold my house and they would close out my account. I have emailed this in multiple time and I am still receiving harassing calls. I have copies of the emails. Today Augustin O[redacted]alled me and wanted me to settle my account for over $2100. When he did not get the answer from me he called my wife's phone to discuss my account with her. Augustin did discuss my account with my wife today. My wife is not on my account nor did I give him permission to discuss my account with her. This needs to stop and finally be resovled. I have tried to get this account closed for over a year now.
Desired Outcome:
My account close at a zero balance and compensated for the hours I have had to put in on this.
 
 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
There soliution is a higher cost product with a three year contract. Why would I sign a new contract with a company that has not fixed the current problem. I have been waiting since September 2014 to have two motion detectors replaced/repaired. I have not received the parts and the repairmen has not been here since he determined the problem again in January 2014. Recently 4 or 5 weeks ago my security warning system has been doing the same thing(noises/alarm going off) I had to disconnect it; moreover I have nobody to call, this company choose to make a simple repair turn into almost a year project and still counting.
Let's make this as simple as I can:
Called SHS September 2014   Repairmen showed said it was batteries I said I replaces them in August 2014  The repairman then said motion detectors were sending false signal needed to be replaced Security box connected and phone working fine
Called SHS November 2014   SHS said waiting for parts Security box connected and phone working fine
December 2014                      Repairman shows up with batteries. Again he says he has to order parts. Security box connected phone working fine.
Called SHS March 2015          SHS said parts not in. SHS has no record of any parts to be shipped. Security box connected phone working fine.
Called SHS  April 2015            SHS said they would send the parts and I was suppose to call them when they arrived. Still waiting for parts. Security box connected and phone working fine.
Called SHS May 2015               Asked them to cancel my contract  because they are not fullfilling their part of the contract. I am suppose to have a working security system per the contract; I have waited patiently for 9 months for a working security system to no avail. Just recently I had to disconnect the security box because it is making those noises again and SHS says if I sign a 3 year contract I can have a new security system. 
What I want:
The contract voided
I cannot nor will I sign another contract with a company that drags out a repair for 9 months and counting. Afterall your supposed to be a security company
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: They are wrong the dealer did not tell me about pulling my credit report because I would of refused. About the hard inquiry and soft inquiry he didn't know what it was when I called him. Actually before I called the dealer I called customer service and he didn't know what that was either and told me to call the dealer and I did and he said he'll get back to me and neverdid. Called him back a week later he said was busy and would call me back. Never did! I called again a few days later left a message on his voicemail. Guess what? He still didn't return my phone calls. The 3 months free? I only got one because I have on my bank statement that February and March was withdrawn so how's that giving me 3 months free when April should of been taken out in April. by looking on my credit report all this time it still from day one its a hard inquiry unless my credit report is lying.
The company's customer service is absolutely unreliable I made so many calls nobody ever returned my calls.  Last time I called was March 16 for like the 20th time and explained myself and ask that I want a manager to call me back so many times and he said they'll write in they're notes like they always do at least that's what they told me and a manager will call me. Guess what? No call! I called again March 17th I spoke with same customer service [redacted] or [redacted] I think and remembered me and said he was surprised so he left a message again for the manager. I told him though I had enough she can call or not but I don't trust there company don't want to be with them any longer because this is going on for months. Now guess who calls me the next day, the manager. I repeated myself she understands my frustration see what we can do. She said her boss was coming in that Friday which was the 20th and going to discuss it with him and kept saying I will definitely call you and me in the loop. Guess what? Never did!!!! 
I want them except my request and be done with it. I don't want to have anything to with them and their lies. 
Sincerely,
[redacted]

The customer was offered a new rate and new services, thusly needing a new agreement. The customer decided to not proceed with that new agreement. That decision does not negate the original agreement signed for 3 year in February of 2013.

Please confirm the amount you were told you would be reimbursed, and we will be sure it is issued to you. We were not aware of the agreement made between the salesman and the customer. Thank you for bringing it to our attention. We apologize for any inconvenience or misunderstanding...

Good afternoon [redacted], I’m responding to Revdex.com...

complaint #[redacted]. I pulled Ms. [redacted] file and customer was supposed to received 6 months free. I am going to refund Ms. [redacted] $199.95 plus giving her 1 month free for the inconvenience.  A check will be mailed out to Ms. [redacted]. Ms. [redacted] account will not be terminated at the moment. Should you have any questions please feel free to contact me. Thank you.