Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.He is correct that I said I would continue but this was only done to retrieve my information to access the FAFSA accountI had repeatedly attempted to contact them to access my FAFSA because of issues I was having applying for the late summer fall semesterI contacted them and went through a half hour discussion with a agent then requested to speak with a manager when she would not provide any assistanceShe said she would, then hung up on meI recalled and never let anyone else speak until I reached a managerHe then took forever to provide my information but would only do so after I said I would continueThe company even started to say they never changed any of the FAFSA or set up the account until I provided the dates given to me by FAFSA and said it was done by a third party debt consignment companyThe company has done nothing to try and reduce my debt and when I spoke with the agent from FAFSA she searched through my account and said the only interaction with the company was when the account and password was changedNothing with the finances has been applied for or worked on Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below National Student Loan solutions stated they would refund my money 100% if I was not satisfiedI was never able to get a hold of the person I spoke with after giving them my money, they left some of my loans out, they were wrong about my loan standingThey falsely advertise on there website http://www.my-nsls.com about 100% money back.After weeks and weeks of calling and having my calls ignore by [redacted] and the original person I spoke with [redacted] they did nothingThey gave me information and reassured me if I was unhappy with the service I could cancel and receive a refundAt first they told me they would take care of it, then they told me these people don't work for them any longer, then they told me they would deal with it the next dayAfter weeks of calling them every day I still have not gotten 100% of my refundThey sent me half, I decided not to use there service but they kept my money anywayHonestly, now I am afraid they will use my information for fraud Regards, [redacted] ***
Dear Ms [redacted] and Revdex.com, We have communicated with Ms [redacted] regarding this matter and a day prior to this complaint being posted by Ms***, she has agreed to us proceeding on working on her file and simply cancel the last scheduled payment of $We both agreed that it was a misunderstanding on Ms [redacted] side, since the letter that was forwarded to her was a Summary Sheet from the Department of Education that gave estimates for the Standard and Graduated repaymentsThere was no estimate provided for the Income Based repayment plan, which is exactly the plan that Ms [redacted] was being placed in This is a completely procedure that happens on 100% of clients that apply for the Income Based repayment plan, since the income information gets calculated after the new servicing agency gets the loans transferred to themUnfortunately at this point there is no way to stop the process from going throughApproximately 3-weeks from this point Ms [redacted] will receive all benefits that were discussed with her at the time of signing the agreement with NSLSMs***, we sincerely apologize for the confusion that happened, although everything is on the right track with the configuration of your filePlease contact our Processing Department for any further assistance
Hello [redacted] ,In regards to Complaint ID: [redacted] Made by: [redacted] *** We have been working with the client in resolving the miscommunication that occurred between the client and the Account Manager.I will attach the last Email that was sent to client regarding the situation and what we have done to fix itThis Email was sent to client already and we are currently awaiting her responsePlease let me know if any other action needs to take placeThank You, [redacted] [redacted] *** [redacted]
Dear Ms [redacted] and Revdex.com,In response to complaint made by Ms [redacted] , we'd like to mention that we have been in business for over years and have not had issues with our accounting systemAs the outcome of the services received by Ms [redacted] , the monthly payment on Ms [redacted] 's federal student loans were reduced from $to $0.00, which would constitute a dramatic differenceWe'd like to mention that monthly maintenance fee payments that were being withdrawn from Ms [redacted] 's account are due on a monthly basis on certain date per mutual agreement that was signed and datedLooking back through the account, we have not noticed any inconsistencies with withdrawals.NSLS is an equal opportunity employer and we believe that hiring personnel with an accent would not take away from productivity or well being of the company [redacted] is our Accounting Manager and was instructed to make such decisions on behalf of the company.The Director of Operations tried contacting Ms [redacted] via phone and email to resolve any issues with her account, but has not received any responseAs it stands at the moment, NSLS believes that we have gone beyond the call of duty to try resolving any issues with account, since all agreed upon services have been performed.Please free to contact us with any further questions., thank you and our Kindest regards,NSLS Management Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowHe is correct that I said I would continue but this was only done to retrieve my information to access the FAFSA accountI had repeatedly attempted to contact them to access my FAFSA because of issues I was having applying for the late summer fall semesterI contacted them and went through a half hour discussion with a agent then requested to speak with a manager when she would not provide any assistanceShe said she would, then hung up on meI recalled and never let anyone else speak until I reached a managerHe then took forever to provide my information but would only do so after I said I would continueThe company even started to say they never changed any of the FAFSA or set up the account until I provided the dates given to me by FAFSA and said it was done by a third party debt consignment companyThe company has done nothing to try and reduce my debt and when I spoke with the agent from FAFSA she searched through my account and said the only interaction with the company was when the account and password was changedNothing with the finances has been applied for or worked on Regards, [redacted]
First and foremost we would like to apologize to Ms [redacted] for any frustration that she may have experienced with usMs [redacted] had originally voiced some hesitation about enrolling into the program but after speaking with our General Manager she had decided to move forwardShe subsequently changed her mind some time laterWe will issue a full refund to the client in the amount of $We have spoken to our team to ensure that any refunds that are due to clients are handled in a timely mannerThank you
Dear Revdex.com and Ms [redacted] ,Until today we have been in constant communication with Ms [redacted] Our Processing Manager has personally handled the fileIt is very unfortunate that because of the student loan servicing agency mistake, our company is the one to receive bad pressNSLS has proof that all loans were originally included into the consolidation application, but unfortunately were never verified by AES (Ms [redacted] 's student loan servicing company)As of today, we have received the confirmation from the Department of Education that Ms [redacted] 's AES loan is being paid off in full and the confirmation of that was emailed to Ms [redacted] on 10/19/via email.We request to please place this complaint as resolved since we have actual hard documentation that AES loan is being paid off.Thank you greatly.NSLS Team
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below.? ? As I thought that it would cancel out the other business and it was not explained to me clearly, I feel NSLS are responsible for the refundI did not realize they both provided the same serviceThis should have been explained to meNSLS accepted my $plus payments without informing me that they were the same type of businessThey should have explained this to me and that I would have to cancel one to use the other as they had lower payments which did not go throughI was not making payments as they told me the application went through and I would start making the lower paymentI did not receive a bill for the lower payments so I was not making them, as I was waiting for the billI finally realized after receiving bills from FEDLoan that something was wrong, I started making phone callsMy account was going into delinquencyI have since cancelled both servicesHowever, I feel NSLS were negligent in not informing me that I was duplicating the serviceIt was not the other company's faultTherefore NSLS owes me the refundNSLS took my money knowing full well I another similar service company.? Regards, [redacted]
I contacted NSLS back in to reduce my student loans I paid an upfront fee and they told me that in months the payments would be reduced to a new monthly payment It is still over a year later and we have yet to hear from them, see any paperwork, etc and we are still being deducted from our debit card every month thier "fee" I have contacted them and still have yet to hear what their solution is Do not go through these people!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowThe company tried calling me a total of one time, while I was at workOnce I am out of work and able to call back their company is no longer receiving phone callsThey have attempted no other means of contactThey have emailed me in the past, I am not sure why they didn't try thatWhile it is nice to hear they were able to get me approved for a lower payment, I still no longer wish to do business with themThey seem to refuse to acknowledge what a huge oversight it was on their part to choose to change my preferred repayment plan without any confirmation from me, and the result of their oversight being me missing a payment because they did not hold up their end of the contractI never told them to change my payment plan, and there should have been no need to resubmit my information as it should have been done correctly the first timeI would much rather work directly with [redacted] myself from now onI do not need to pay a middle man company if they are going to cause me this much stress when they were supposed to bring me peace and a solution Regards, [redacted]
National Student Loan Solutions has investigated into the said complaint Ms [redacted] signed up with our company in June of for the sole purpose of helping her get into the best repayment plan for her Federal Student Loans We consolidated her loans and upheld our part of the agreement up until December of when we found out she was in and "In School" deferment This means that she cannot make payments until she is out of school We have corresponded this with Ms [redacted] We have also stopped all payments from being drafted from her account until she is out of school and can start repayment again We would be more than happy to go over her situation and explain all options that are available to Ms [redacted] Please have her call [redacted] our Processing Manager directly at [redacted] or she can always call our main number at 714-583-
Ms***,Our sincere apologies for any miscommunication that might have happened between you and our companyI would like to confirm that as per our phone conversation on 07/08/15, we both agreed that all necessary disclosures were made both verbally and written in the contract regarding the quoted new amount of you federal student loan monthly payment as well as the monthly maintenance fee that was part of the quoted payment but is charged separately by National Student Loan Solutions.In order to facilitate the satisfactory standing with Ms [redacted] we have mutually agreed to a 50% Refund of the Processing Fee, which was confirmed in the email sent to Ms [redacted] on 07/08/after we got off the phoneNational Student Loan Solutions strives to provide an excellent track record and we are making sure that everyone is satisfied with our serviceWe hope that Ms [redacted] sees our proactive stance on resolving any complaint that is coming towards our company.Please feel free to contact me if there are any other questionsThank you and best regards[redacted] Operations Manager National Student Loan Solutions East 1st Street, Suite Tustin CA [email protected] www.my-nsls.com
My wife and I file joint tax returns so When I heard "Income based"repayment plans I was scared to see what my payments would beAfter expoloring all of our options, S*h still was able to find us the best program and save us $a monthThank you for taking your time and treating us like we were your own family!!!
I've been with this company for a year now and have been very satisfiedDana Contreras is great and gets my questions answered quicklyI could have done the paperwork on my own, but this is so much easier and stress free, plus now I know it is being done on time and correctly!
We do apologize, however, we do not have [redacted] in our database and believe she is confusing us with another companyWe reached out to the client and will await a call back to find out if she is a client of National Student Loan SolutionsThank you.?
National Student Loan Solutions regrets any negative experience the client may have had with usWe will have a resolution for this client today and will contact her as well
[redacted] did an amazing job helping me w/ my IDR planTalking to her gave me the relief to not have to worry and that everything would be fully taken care of promptlyI fully endorse her on her discipline
Dear Ms [redacted] and Revdex.com, Based on the work done on Ms [redacted] ' file and years worth of maintaining the account, we believe that we doesn't deserve a refund based on the agreement signed with usNSLS has reduced Ms [redacted] ' payments by over $ a month for over years, which we have backup documentation to proveIn all faith, we still would like to do the right thing as a reputable business and have decided to issue 50% RefundA check has been placed in the mail for Ms [redacted] alreadyPlease feel free to contact us if there are any further questions regarding this complaint
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.He is correct that I said I would continue but this was only done to retrieve my information to access the FAFSA accountI had repeatedly attempted to contact them to access my FAFSA because of issues I was having applying for the late summer fall semesterI contacted them and went through a half hour discussion with a agent then requested to speak with a manager when she would not provide any assistanceShe said she would, then hung up on meI recalled and never let anyone else speak until I reached a managerHe then took forever to provide my information but would only do so after I said I would continueThe company even started to say they never changed any of the FAFSA or set up the account until I provided the dates given to me by FAFSA and said it was done by a third party debt consignment companyThe company has done nothing to try and reduce my debt and when I spoke with the agent from FAFSA she searched through my account and said the only interaction with the company was when the account and password was changedNothing with the finances has been applied for or worked on Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below National Student Loan solutions stated they would refund my money 100% if I was not satisfiedI was never able to get a hold of the person I spoke with after giving them my money, they left some of my loans out, they were wrong about my loan standingThey falsely advertise on there website http://www.my-nsls.com about 100% money back.After weeks and weeks of calling and having my calls ignore by [redacted] and the original person I spoke with [redacted] they did nothingThey gave me information and reassured me if I was unhappy with the service I could cancel and receive a refundAt first they told me they would take care of it, then they told me these people don't work for them any longer, then they told me they would deal with it the next dayAfter weeks of calling them every day I still have not gotten 100% of my refundThey sent me half, I decided not to use there service but they kept my money anywayHonestly, now I am afraid they will use my information for fraud Regards, [redacted] ***
Dear Ms [redacted] and Revdex.com, We have communicated with Ms [redacted] regarding this matter and a day prior to this complaint being posted by Ms***, she has agreed to us proceeding on working on her file and simply cancel the last scheduled payment of $We both agreed that it was a misunderstanding on Ms [redacted] side, since the letter that was forwarded to her was a Summary Sheet from the Department of Education that gave estimates for the Standard and Graduated repaymentsThere was no estimate provided for the Income Based repayment plan, which is exactly the plan that Ms [redacted] was being placed in This is a completely procedure that happens on 100% of clients that apply for the Income Based repayment plan, since the income information gets calculated after the new servicing agency gets the loans transferred to themUnfortunately at this point there is no way to stop the process from going throughApproximately 3-weeks from this point Ms [redacted] will receive all benefits that were discussed with her at the time of signing the agreement with NSLSMs***, we sincerely apologize for the confusion that happened, although everything is on the right track with the configuration of your filePlease contact our Processing Department for any further assistance
Hello [redacted] ,In regards to Complaint ID: [redacted] Made by: [redacted] *** We have been working with the client in resolving the miscommunication that occurred between the client and the Account Manager.I will attach the last Email that was sent to client regarding the situation and what we have done to fix itThis Email was sent to client already and we are currently awaiting her responsePlease let me know if any other action needs to take placeThank You, [redacted] [redacted] *** [redacted]
Dear Ms [redacted] and Revdex.com,In response to complaint made by Ms [redacted] , we'd like to mention that we have been in business for over years and have not had issues with our accounting systemAs the outcome of the services received by Ms [redacted] , the monthly payment on Ms [redacted] 's federal student loans were reduced from $to $0.00, which would constitute a dramatic differenceWe'd like to mention that monthly maintenance fee payments that were being withdrawn from Ms [redacted] 's account are due on a monthly basis on certain date per mutual agreement that was signed and datedLooking back through the account, we have not noticed any inconsistencies with withdrawals.NSLS is an equal opportunity employer and we believe that hiring personnel with an accent would not take away from productivity or well being of the company [redacted] is our Accounting Manager and was instructed to make such decisions on behalf of the company.The Director of Operations tried contacting Ms [redacted] via phone and email to resolve any issues with her account, but has not received any responseAs it stands at the moment, NSLS believes that we have gone beyond the call of duty to try resolving any issues with account, since all agreed upon services have been performed.Please free to contact us with any further questions., thank you and our Kindest regards,NSLS Management Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowHe is correct that I said I would continue but this was only done to retrieve my information to access the FAFSA accountI had repeatedly attempted to contact them to access my FAFSA because of issues I was having applying for the late summer fall semesterI contacted them and went through a half hour discussion with a agent then requested to speak with a manager when she would not provide any assistanceShe said she would, then hung up on meI recalled and never let anyone else speak until I reached a managerHe then took forever to provide my information but would only do so after I said I would continueThe company even started to say they never changed any of the FAFSA or set up the account until I provided the dates given to me by FAFSA and said it was done by a third party debt consignment companyThe company has done nothing to try and reduce my debt and when I spoke with the agent from FAFSA she searched through my account and said the only interaction with the company was when the account and password was changedNothing with the finances has been applied for or worked on Regards, [redacted]
First and foremost we would like to apologize to Ms [redacted] for any frustration that she may have experienced with usMs [redacted] had originally voiced some hesitation about enrolling into the program but after speaking with our General Manager she had decided to move forwardShe subsequently changed her mind some time laterWe will issue a full refund to the client in the amount of $We have spoken to our team to ensure that any refunds that are due to clients are handled in a timely mannerThank you
Dear Revdex.com and Ms [redacted] ,Until today we have been in constant communication with Ms [redacted] Our Processing Manager has personally handled the fileIt is very unfortunate that because of the student loan servicing agency mistake, our company is the one to receive bad pressNSLS has proof that all loans were originally included into the consolidation application, but unfortunately were never verified by AES (Ms [redacted] 's student loan servicing company)As of today, we have received the confirmation from the Department of Education that Ms [redacted] 's AES loan is being paid off in full and the confirmation of that was emailed to Ms [redacted] on 10/19/via email.We request to please place this complaint as resolved since we have actual hard documentation that AES loan is being paid off.Thank you greatly.NSLS Team
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below.? ? As I thought that it would cancel out the other business and it was not explained to me clearly, I feel NSLS are responsible for the refundI did not realize they both provided the same serviceThis should have been explained to meNSLS accepted my $plus payments without informing me that they were the same type of businessThey should have explained this to me and that I would have to cancel one to use the other as they had lower payments which did not go throughI was not making payments as they told me the application went through and I would start making the lower paymentI did not receive a bill for the lower payments so I was not making them, as I was waiting for the billI finally realized after receiving bills from FEDLoan that something was wrong, I started making phone callsMy account was going into delinquencyI have since cancelled both servicesHowever, I feel NSLS were negligent in not informing me that I was duplicating the serviceIt was not the other company's faultTherefore NSLS owes me the refundNSLS took my money knowing full well I another similar service company.? Regards, [redacted]
I contacted NSLS back in to reduce my student loans I paid an upfront fee and they told me that in months the payments would be reduced to a new monthly payment It is still over a year later and we have yet to hear from them, see any paperwork, etc and we are still being deducted from our debit card every month thier "fee" I have contacted them and still have yet to hear what their solution is Do not go through these people!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowThe company tried calling me a total of one time, while I was at workOnce I am out of work and able to call back their company is no longer receiving phone callsThey have attempted no other means of contactThey have emailed me in the past, I am not sure why they didn't try thatWhile it is nice to hear they were able to get me approved for a lower payment, I still no longer wish to do business with themThey seem to refuse to acknowledge what a huge oversight it was on their part to choose to change my preferred repayment plan without any confirmation from me, and the result of their oversight being me missing a payment because they did not hold up their end of the contractI never told them to change my payment plan, and there should have been no need to resubmit my information as it should have been done correctly the first timeI would much rather work directly with [redacted] myself from now onI do not need to pay a middle man company if they are going to cause me this much stress when they were supposed to bring me peace and a solution Regards, [redacted]
Our office has communicated with Mr [redacted] on 12/21/We thank him for the opportunity to address his concerns and have provided him a resolution.?
National Student Loan Solutions has investigated into the said complaint Ms [redacted] signed up with our company in June of for the sole purpose of helping her get into the best repayment plan for her Federal Student Loans We consolidated her loans and upheld our part of the agreement up until December of when we found out she was in and "In School" deferment This means that she cannot make payments until she is out of school We have corresponded this with Ms [redacted] We have also stopped all payments from being drafted from her account until she is out of school and can start repayment again We would be more than happy to go over her situation and explain all options that are available to Ms [redacted] Please have her call [redacted] our Processing Manager directly at [redacted] or she can always call our main number at 714-583-
Ms***,Our sincere apologies for any miscommunication that might have happened between you and our companyI would like to confirm that as per our phone conversation on 07/08/15, we both agreed that all necessary disclosures were made both verbally and written in the contract regarding the quoted new amount of you federal student loan monthly payment as well as the monthly maintenance fee that was part of the quoted payment but is charged separately by National Student Loan Solutions.In order to facilitate the satisfactory standing with Ms [redacted] we have mutually agreed to a 50% Refund of the Processing Fee, which was confirmed in the email sent to Ms [redacted] on 07/08/after we got off the phoneNational Student Loan Solutions strives to provide an excellent track record and we are making sure that everyone is satisfied with our serviceWe hope that Ms [redacted] sees our proactive stance on resolving any complaint that is coming towards our company.Please feel free to contact me if there are any other questionsThank you and best regards[redacted] Operations Manager National Student Loan Solutions East 1st Street, Suite Tustin CA [email protected] www.my-nsls.com
My wife and I file joint tax returns so When I heard "Income based"repayment plans I was scared to see what my payments would beAfter expoloring all of our options, S
*h still was able to find us the best program and save us $a monthThank you for taking your time and treating us like we were your own family!!!
I've been with this company for a year now and have been very satisfiedDana Contreras is great and gets my questions answered quicklyI could have done the paperwork on my own, but this is so much easier and stress free, plus now I know it is being done on time and correctly!
We do apologize, however, we do not have [redacted] in our database and believe she is confusing us with another companyWe reached out to the client and will await a call back to find out if she is a client of National Student Loan SolutionsThank you.?
National Student Loan Solutions regrets any negative experience the client may have had with usWe will have a resolution for this client today and will contact her as well
[redacted] did an amazing job helping me w/ my IDR planTalking to her gave me the relief to not have to worry and that everything would be fully taken care of promptlyI fully endorse her on her discipline
Dear Ms [redacted] and Revdex.com, Based on the work done on Ms [redacted] ' file and years worth of maintaining the account, we believe that we doesn't deserve a refund based on the agreement signed with usNSLS has reduced Ms [redacted] ' payments by over $ a month for over years, which we have backup documentation to proveIn all faith, we still would like to do the right thing as a reputable business and have decided to issue 50% RefundA check has been placed in the mail for Ms [redacted] alreadyPlease feel free to contact us if there are any further questions regarding this complaint