Ms [redacted] , Please contact us at [redacted] at your earliest convenience and ask for [redacted] We have attempted to reach you multiple times and did not feel that an email would be appropriate due to the nature of your concernsThank you
National student loans got me help with my sons debt Ive been paying off for yearsI didn't realize how much I was paying in interest until we looked at my account togetherSo glad I got into a new program and I can afford the paymentsThank you Jimmy!!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The company tried calling me a total of one time, while I was at workOnce I am out of work and able to call back their company is no longer receiving phone callsThey have attempted no other means of contactThey have emailed me in the past, I am not sure why they didn't try thatWhile it is nice to hear they were able to get me approved for a lower payment, I still no longer wish to do business with themThey seem to refuse to acknowledge what a huge oversight it was on their part to choose to change my preferred repayment plan without any confirmation from me, and the result of their oversight being me missing a payment because they did not hold up their end of the contractI never told them to change my payment plan, and there should have been no need to resubmit my information as it should have been done correctly the first timeI would much rather work directly with [redacted] myself from now onI do not need to pay a middle man company if they are going to cause me this much stress when they were supposed to bring me peace and a solution. Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.After several days of calling National Student Loan Services, I received a call from the Loan Processing Manager, [redacted] (or ***, depending on who you ask) on 9/25/ Since they claimed on their response that I do not work for a nonprofit organization I offered to again give him the EIN number to confirm that I in fact do work for a nonprofit business He declined needing the information He continually wanted to discuss my student loan, which I declined to discuss with him since they were unable to assist me per the contract/ agreement He requested that I forward emails previously sent to me stating that I would receive the remaining refund 'shortly'- which I did send to him immediately He stated he would follow up with me on Monday- which he did not He has not returned any of my calls or emails since thenI would have been satisfied to accept the offer of the remaining refund due, just to have closure in this ordeal Unfortunately I can not get the company to uphold that agreement Their response to this complaint was clearly and just an attempt to avoid the need to refund the money Regards, [redacted]
Hello [redacted] ,In regards to Complaint ID: [redacted] Made by: [redacted] *** [redacted] initially signed up with us back in February of The client advised us that she was making monthly payments on her Federal Student loans in the amount of $We advised the client about the Income based programs that could qualify her for the Federal Student loan Forgiveness programWe advised the client on how the programs work and how we could get her into an income driven program with a lower payment.When placed in these programs your given a loan term and you are required to make your monthly payment for the full term length and at the end of the term, whatever the remaining balance is on the loan is what is forgiven. We advise our client that if they get approved for a Forbearance they will not have to make payments during that timeWe do this to cover the higher payment that is due with the client and their servicer, just until the paper work is done being processed. On 04/15/we submitted [redacted] ’s consolidation application to the servicer based off the pay stubs the client provided to usOn 05/03/we received the client’s day letter from her servicer, which states what loans were included in the consolidation and she had business days to contact us to correct any mistakes, add missing loans or cancel the applicationThat was Emailed and Mailed to client. Client called in on 05/04/requesting to cancel her services with usShe spoke with our processing manager and it was explained to the client that because of the contract that was signed with our company, and because the services that we promised have been provided, she would still be responsible for her processing feeAfter discussing her options she decided to stay with the company.Client stated that she was heading out the door and would contact us at a later timeWe received her consolidation approval on 05/19/We did get her approved for a $payment for the next months and we advised the client via Email and Mail. We have attempted to contact her via phone with no responseIf she wishes to part ways with our company it’s important that she understands that because the services have been given in full effect, she is responsible for her processing fee ($for more months) Once her processing fee is paid off we will cancel her out and no further deductions will be made from her account. We would love to keep [redacted] as a client and we are in hopes that she will contact us soon. Thank You, [redacted] Client Relations- Processing DepartmentNational Student Loan SolutionsEast 1st Street, Suite 200Tustin CA 92780Phone: 714-583-9355Fax: [email protected]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Hello [redacted] ,In regards to Complaint ID: [redacted] Made by: [redacted] *** We have been working with the client in resolving the miscommunication that occurred between the client and the Account Manager.I will attach the last Email that was sent to client regarding the situation and what we have done to fix itThis Email was sent to client already and we are currently awaiting her response. Please let me know if any other action needs to take place. Thank You, [redacted] [redacted] *** [redacted]
Dear Ms [redacted] and Revdex.com,We have communicated with Ms [redacted] regarding this matter and a day prior to this complaint being posted by Ms***, she has agreed to us proceeding on working on her file and simply cancel the last scheduled payment of $198.75.We both agreed that it was a misunderstanding on Ms [redacted] side, since the letter that was forwarded to her was a Summary Sheet from the Department of Education that gave estimates for the Standard and Graduated repaymentsThere was no estimate provided for the Income Based repayment plan, which is exactly the plan that Ms [redacted] was being placed in This is a completely procedure that happens on 100% of clients that apply for the Income Based repayment plan, since the income information gets calculated after the new servicing agency gets the loans transferred to them.Unfortunately at this point there is no way to stop the process from going through.Approximately 3-weeks from this point Ms [redacted] will receive all benefits that were discussed with her at the time of signing the agreement with NSLS.Ms***, we sincerely apologize for the confusion that happened, although everything is on the right track with the configuration of your file.Please contact our Processing Department for any further assistance
National Student Loan Solutions is amazingI thought I was going to be paying my student loan debt off until the day I dieBut, by them finding a resolution and putting me into a program that will have my loan paid off in years has changed my outlook on higher education to the fullestTo think I was debating my children through college because the debt is such a mightmareI couldnt have done it without them
Mr [redacted] contacted us about the billing error, and after researching his account we realized that he was correctWe advised him that we would issue the refund, and we issued a refund to his bank account for a portion of the amount and mailed him a check for the remainder of the amountThe client has received a refund in fullWe apologize for the inconvenience.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.He is correct that I said I would continue but this was only done to retrieve my information to access the FAFSA accountI had repeatedly attempted to contact them to access my FAFSA because of issues I was having applying for the late summer fall semesterI contacted them and went through a half hour discussion with a agent then requested to speak with a manager when she would not provide any assistanceShe said she would, then hung up on meI recalled and never let anyone else speak until I reached a managerHe then took forever to provide my information but would only do so after I said I would continueThe company even started to say they never changed any of the FAFSA or set up the account until I provided the dates given to me by FAFSA and said it was done by a third party debt consignment companyThe company has done nothing to try and reduce my debt and when I spoke with the agent from FAFSA she searched through my account and said the only interaction with the company was when the account and password was changedNothing with the finances has been applied for or worked on Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThe company has contacted me and consider this complaint resolved Regards, [redacted]
Ms [redacted] , Please contact us at [redacted] at your earliest convenience and ask for [redacted] We have attempted to reach you multiple times and did not feel that an email would be appropriate due to the nature of your concernsThank you
National student loans got me help with my sons debt Ive been paying off for yearsI didn't realize how much I was paying in interest until we looked at my account togetherSo glad I got into a new program and I can afford the paymentsThank you Jimmy!!
Yvette May helped me so much!! I was stressing about my school loans and she helped me take care of it all thank you!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The company tried calling me a total of one time, while I was at workOnce I am out of work and able to call back their company is no longer receiving phone callsThey have attempted no other means of contactThey have emailed me in the past, I am not sure why they didn't try thatWhile it is nice to hear they were able to get me approved for a lower payment, I still no longer wish to do business with themThey seem to refuse to acknowledge what a huge oversight it was on their part to choose to change my preferred repayment plan without any confirmation from me, and the result of their oversight being me missing a payment because they did not hold up their end of the contractI never told them to change my payment plan, and there should have been no need to resubmit my information as it should have been done correctly the first timeI would much rather work directly with [redacted] myself from now onI do not need to pay a middle man company if they are going to cause me this much stress when they were supposed to bring me peace and a solution. Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.After several days of calling National Student Loan Services, I received a call from the Loan Processing Manager, [redacted] (or ***, depending on who you ask) on 9/25/ Since they claimed on their response that I do not work for a nonprofit organization I offered to again give him the EIN number to confirm that I in fact do work for a nonprofit business He declined needing the information He continually wanted to discuss my student loan, which I declined to discuss with him since they were unable to assist me per the contract/ agreement He requested that I forward emails previously sent to me stating that I would receive the remaining refund 'shortly'- which I did send to him immediately He stated he would follow up with me on Monday- which he did not He has not returned any of my calls or emails since thenI would have been satisfied to accept the offer of the remaining refund due, just to have closure in this ordeal Unfortunately I can not get the company to uphold that agreement Their response to this complaint was clearly and just an attempt to avoid the need to refund the money Regards, [redacted]
Hello [redacted] ,In regards to Complaint ID: [redacted] Made by: [redacted] *** [redacted] initially signed up with us back in February of The client advised us that she was making monthly payments on her Federal Student loans in the amount of $We advised the client about the Income based programs that could qualify her for the Federal Student loan Forgiveness programWe advised the client on how the programs work and how we could get her into an income driven program with a lower payment.When placed in these programs your given a loan term and you are required to make your monthly payment for the full term length and at the end of the term, whatever the remaining balance is on the loan is what is forgiven. We advise our client that if they get approved for a Forbearance they will not have to make payments during that timeWe do this to cover the higher payment that is due with the client and their servicer, just until the paper work is done being processed. On 04/15/we submitted [redacted] ’s consolidation application to the servicer based off the pay stubs the client provided to usOn 05/03/we received the client’s day letter from her servicer, which states what loans were included in the consolidation and she had business days to contact us to correct any mistakes, add missing loans or cancel the applicationThat was Emailed and Mailed to client. Client called in on 05/04/requesting to cancel her services with usShe spoke with our processing manager and it was explained to the client that because of the contract that was signed with our company, and because the services that we promised have been provided, she would still be responsible for her processing feeAfter discussing her options she decided to stay with the company.Client stated that she was heading out the door and would contact us at a later timeWe received her consolidation approval on 05/19/We did get her approved for a $payment for the next months and we advised the client via Email and Mail. We have attempted to contact her via phone with no responseIf she wishes to part ways with our company it’s important that she understands that because the services have been given in full effect, she is responsible for her processing fee ($for more months) Once her processing fee is paid off we will cancel her out and no further deductions will be made from her account. We would love to keep [redacted] as a client and we are in hopes that she will contact us soon. Thank You, [redacted] Client Relations- Processing DepartmentNational Student Loan SolutionsEast 1st Street, Suite 200Tustin CA 92780Phone: 714-583-9355Fax: [email protected]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Hello [redacted] ,In regards to Complaint ID: [redacted] Made by: [redacted] *** We have been working with the client in resolving the miscommunication that occurred between the client and the Account Manager.I will attach the last Email that was sent to client regarding the situation and what we have done to fix itThis Email was sent to client already and we are currently awaiting her response. Please let me know if any other action needs to take place. Thank You, [redacted] [redacted] *** [redacted]
Dear Ms [redacted] and Revdex.com,We have communicated with Ms [redacted] regarding this matter and a day prior to this complaint being posted by Ms***, she has agreed to us proceeding on working on her file and simply cancel the last scheduled payment of $198.75.We both agreed that it was a misunderstanding on Ms [redacted] side, since the letter that was forwarded to her was a Summary Sheet from the Department of Education that gave estimates for the Standard and Graduated repaymentsThere was no estimate provided for the Income Based repayment plan, which is exactly the plan that Ms [redacted] was being placed in This is a completely procedure that happens on 100% of clients that apply for the Income Based repayment plan, since the income information gets calculated after the new servicing agency gets the loans transferred to them.Unfortunately at this point there is no way to stop the process from going through.Approximately 3-weeks from this point Ms [redacted] will receive all benefits that were discussed with her at the time of signing the agreement with NSLS.Ms***, we sincerely apologize for the confusion that happened, although everything is on the right track with the configuration of your file.Please contact our Processing Department for any further assistance
National Student Loan Solutions is amazingI thought I was going to be paying my student loan debt off until the day I dieBut, by them finding a resolution and putting me into a program that will have my loan paid off in years has changed my outlook on higher education to the fullestTo think I was debating my children through college because the debt is such a mightmareI couldnt have done it without them
Mr [redacted] contacted us about the billing error, and after researching his account we realized that he was correctWe advised him that we would issue the refund, and we issued a refund to his bank account for a portion of the amount and mailed him a check for the remainder of the amountThe client has received a refund in fullWe apologize for the inconvenience.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.He is correct that I said I would continue but this was only done to retrieve my information to access the FAFSA accountI had repeatedly attempted to contact them to access my FAFSA because of issues I was having applying for the late summer fall semesterI contacted them and went through a half hour discussion with a agent then requested to speak with a manager when she would not provide any assistanceShe said she would, then hung up on meI recalled and never let anyone else speak until I reached a managerHe then took forever to provide my information but would only do so after I said I would continueThe company even started to say they never changed any of the FAFSA or set up the account until I provided the dates given to me by FAFSA and said it was done by a third party debt consignment companyThe company has done nothing to try and reduce my debt and when I spoke with the agent from FAFSA she searched through my account and said the only interaction with the company was when the account and password was changedNothing with the finances has been applied for or worked on Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThe company has contacted me and consider this complaint resolved Regards, [redacted]