Dear Ms [redacted] and Revdex.com,The consolidation summary sheet is a middle stage of the overall process, which is completely a way of processing the consolidation via the Department of EducationBased on the information in the complaint, Ms [redacted] believes that the repayment estiamtes given under the Standard repayment plan is the one she would be obligated to, which entirely not the caseAs Ms [redacted] was explained, her account is being placed into the Income Based repayment programAt the time of the Summary Sheet the estimates for this repayment plan never appear 100% of the timeAll that is happening is confusion, since the correct repayment will be processed anyway once the loans get transferrred to the new servicing agencyWe believe that Ms [redacted] is not eligible for a refund since all the work has been performed on her behalf and all that was necessary to do is wait until the new repayment schedule arrivesAt this point Ms [redacted] will receive the quoted results in the mail anyhow, so the work that was promised to be done is considered complete.?
Dear Ms [redacted] and Revdex.com, In response to complaint made by Ms [redacted] , we'd like to mention that we have been in business for over years and have not had issues with our accounting system As the outcome of the services received by Ms [redacted] , the monthly payment on Ms [redacted] 's federal student loans were reduced from $to $0.00, which would constitute a dramatic difference We'd like to mention that monthly maintenance fee payments that were being withdrawn from Ms [redacted] 's account are due on a monthly basis on certain date per mutual agreement that was signed and datedLooking back through the account, we have not noticed any inconsistencies with withdrawalsNSLS is an equal opportunity employer and we believe that hiring personnel with an accent would not take away from productivity or well being of the company [redacted] is our Accounting Manager and was instructed to make such decisions on behalf of the companyThe Director of Operations tried contacting Ms [redacted] via phone and email to resolve any issues with her account, but has not received any responseAs it stands at the moment, NSLS believes that we have gone beyond the call of duty to try resolving any issues with account, since all agreed upon services have been performedPlease free to contact us with any further questions., thank you and our Kindest regards, NSLS Management Team
Dear Ms [redacted] and Revdex.com,The consolidation summary sheet is a middle stage of the overall process, which is completely a way of processing the consolidation via the Department of EducationBased on the information in the complaint, Ms [redacted] believes that the repayment estiamtes given under the Standard repayment plan is the one she would be obligated to, which entirely not the caseAs Ms [redacted] was explained, her account is being placed into the Income Based repayment programAt the time of the Summary Sheet the estimates for this repayment plan never appear 100% of the timeAll that is happening is confusion, since the correct repayment will be processed anyway once the loans get transferrred to the new servicing agencyWe believe that Ms [redacted] is not eligible for a refund since all the work has been performed on her behalf and all that was necessary to do is wait until the new repayment schedule arrivesAt this point Ms [redacted] will receive the quoted results in the mail anyhow, so the work that was promised to be done is considered complete
Dear Ms [redacted] and Revdex.com, The consolidation summary sheet is a middle stage of the overall process, which is completely a way of processing the consolidation via the Department of EducationBased on the information in the complaint, Ms [redacted] believes that the repayment estiamtes given under the Standard repayment plan is the one she would be obligated to, which entirely not the caseAs Ms [redacted] was explained, her account is being placed into the Income Based repayment programAt the time of the Summary Sheet the estimates for this repayment plan never appear 100% of the timeAll that is happening is confusion, since the correct repayment will be processed anyway once the loans get transferrred to the new servicing agencyWe believe that Ms [redacted] is not eligible for a refund since all the work has been performed on her behalf and all that was necessary to do is wait until the new repayment schedule arrivesAt this point Ms [redacted] will receive the quoted results in the mail anyhow, so the work that was promised to be done is considered complete
A salesman from National Student Loans told me that their services would save me an extreme amount of moneyI am a teacher, but because my loans are parent plus loans and under my father's name, I do not qualify for the government relief programsThe salesman knew I was in over $100,of debt from my degree, and had extreme interest rates, yet claimed that he could enroll me in the Public Service Loan Forgiveness Program through the governmentI specified several times that the loans were in my father's name, not mine, and he was 100% certain that he could get us in this program which would forgive all of my debt after making paymentsAlthough National Student Loans charges a service fee of close to $1,300, it seemed worth it to sign a contract with them because it would save me over $30,in the endI asked to have this in writing, and the salesman told me he would 'get it to me soon' but to sign and return the contextAfter signing the contract, I was denied access into the PSLF program by the government, and once again told that my dad is not working in public service so my loans could not be enrolled in this programI had to call several times to get ahold of the salesman who was working with me, and when I finally Got ahold of him, he claimed it was a "mistake" for telling me this, and they could do nothing to help me or refund the $1,service fee I paid themI called a manager who apologized but still did not help meI feel completely taken advantage ofThis salesman understood I was a teacher and in more debt than I can handle, yet he scammed me into paying them another $1,I have called several times and not offered even a partial refund, yet they continue to apologize for their mistake of telling me I could be enrolled in the public service loan forgiveness programI would absolutely never recommend this company to anybodyThey do not care that you are in debt and just want to lie to you to make moneyThey make promises, and skew their words into telling you that what they are doing cannot be done for free anywhere else - when in the end, you can do all of their services for freeThey have terrible customer service and Are a complete scam
Dear [redacted] and Revdex.com,? In response to the complaint above, NSLS wants to mention that there was a big deal of confusion going on with this accountWhen one of our managers spoke with Ms [redacted] , it became clear that there was another company also helping process paperwork on this accountAs part of the agreement the Ms [redacted] had with our company, we were processing the application and submission for the Public Service Loan ForgivenessThis was finalized and we have a copy of the approval letter from the Department of Education servicerWe would be happy to resolve the issue the correct way, and in fairness to NSLS, we were the company to process the documentation for Ms [redacted] , so we believe that the refund needs to be deducted from the other company that was involved.Ms [redacted] , please feel free to comment, we would like to make sure that the outcome is satisfactory for you.Regards,NSLS Team
We are sorry to hear that Ms [redacted] feels that her experience with us was unsatisfactoryMs [redacted] was attending school until March and stated she would contact us in March after she graduated so that we could submit everything to the Department of EducationMs [redacted] contact us in March and stated that she had finished schoolShe was still showing to be “In School Status” since she had just graduatedThe client contacted us again in April 07, and we advised her that the DOE still showed her as “In School Status” and that she needed to have that addressed with her school in order for us to move forwardThe client also advised us that she had lost her job so we requested a written document from the client stating that she was unemployed After that we did not hear from the client for a month so we reached out to her in May requesting the information that we were still pending from herShe spoke with a couple of people in our office on the following dates and we have the recorded conversations: 5/13/ [redacted] - Client had requested some information from us via email which was emailed to herOur operations manager [redacted] called her, she did not answer so he left a voicemail and let her know we were pending updated proof of income from her 5/17/ [redacted] -Client called in with questions and she spoke with [redacted] who explained the process to her in full detail and explained to her again that we needed her proof of incomeThe conversation with the client was minutes long and the conversation ended extremely wellThe client stated that she would not be able to send in her proof of income until Mid-June due to her pay cycle 5/20/ [redacted] -Client updated some information with us 6/6/16- [redacted] -Client had emailed us on Sunday 6/5/requesting to cancel [redacted] called the client and left a voicemail in regards to email we receivedClient did not call us back In conclusion, our contract clearly states that the client is responsible for sending all documentation to us in a timely manner, and Ms [redacted] has not provided the necessary documents to usWe were always ready and eager to finish the work however her lack of urgency on the documents is out of our controlIf the client would like to send us the documents that we have been asking for during the past two months we will gladly proceed with our end.
Dear Ms [redacted] and Revdex.com,In response to complaint made by Ms [redacted] , we'd like to mention that we have been in business for over years and have not had issues with our accounting system. As the outcome of the services received by Ms [redacted] , the monthly payment on Ms [redacted] 's federal student loans were reduced from $to $0.00, which would constitute a dramatic difference. We'd like to mention that monthly maintenance fee payments that were being withdrawn from Ms [redacted] 's account are due on a monthly basis on certain date per mutual agreement that was signed and datedLooking back through the account, we have not noticed any inconsistencies with withdrawals.NSLS is an equal opportunity employer and we believe that hiring personnel with an accent would not take away from productivity or well being of the company [redacted] is our Accounting Manager and was instructed to make such decisions on behalf of the company.The Director of Operations tried contacting Ms [redacted] via phone and email to resolve any issues with her account, but has not received any responseAs it stands at the moment, NSLS believes that we have gone beyond the call of duty to try resolving any issues with account, since all agreed upon services have been performed.Please free to contact us with any further questions., thank you and our Kindest regards,NSLS Management Team
We have canceled the client's account per her requestWe regret that the client feels that her experience with us was not satisfactoryAfter looking into her account, we performed our obligation under the contract and we are in no way scamming this client or any other, and are canceling her account in good faith although we have completed all work appropriately
I couldn't have asked for more when dealing with a companyIsabelle was very patient, although she was feeling under the weather due to illnessShe walked me through the process, without leaving anything outI just signed the documents and Not only a couple hours later My Forbearance to Servicer was sent outI'm allready impressed with the work they have done as well as making me feel like I choose the right company to help me with this
Hello [redacted] , 12.8px;">In regards to Complaint ID: [redacted] Made by: [redacted] [redacted] initially signed up with us back in February of The client advised us that she was making monthly payments on her Federal Student loans in the amount of $We advised the client about the Income based programs that could qualify her for the Federal Student loan Forgiveness programWe advised the client on how the programs work and how we could get her into an income driven program with a lower paymentWhen placed in these programs your given a loan term and you are required to make your monthly payment for the full term length and at the end of the term, whatever the remaining balance is on the loan is what is forgiven We advise our client that if they get approved for a Forbearance they will not have to make payments during that timeWe do this to cover the higher payment that is due with the client and their servicer, just until the paper work is done being processed On 04/15/we submitted [redacted] ’s consolidation application to the servicer based off the pay stubs the client provided to usOn 05/03/we received the client’s day letter from her servicer, which states what loans were included in the consolidation and she had business days to contact us to correct any mistakes, add missing loans or cancel the applicationThat was Emailed and Mailed to client Client called in on 05/04/requesting to cancel her services with usShe spoke with our processing manager and it was explained to the client that because of the contract that was signed with our company, and because the services that we promised have been provided, she would still be responsible for her processing feeAfter discussing her options she decided to stay with the companyClient stated that she was heading out the door and would contact us at a later timeWe received her consolidation approval on 05/19/We did get her approved for a $payment for the next months and we advised the client via Email and Mail We have attempted to contact her via phone with no responseIf she wishes to part ways with our company it’s important that she understands that because the services have been given in full effect, she is responsible for her processing fee ($for more months) Once her processing fee is paid off we will cancel her out and no further deductions will be made from her account We would love to keep [redacted] as a client and we are in hopes that she will contact us soon Thank You, [redacted] Client Relations- Processing Department National Student Loan Solutions East 1st Street, Suite Tustin CA Phone: 714-583-Fax: [email protected] www.my-nsls.com
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. As I thought that it would cancel out the other business and it was not explained to me clearly, I feel NSLS are responsible for the refund. I did not realize they both provided the same service. This should have been explained to me. NSLS accepted my $700 plus payments without informing me that they were the same type of business. They should have explained this to me and that I would have to cancel one to use the other as they had lower payments which did not go through. I was not making payments as they told me the application went through and I would start making the lower payment. I did not receive a bill for the lower payments so I was not making them, as I was waiting for the bill. I finally realized after receiving 3 bills from FEDLoan that something was wrong, I started making phone calls. My account was going into delinquency. I have since cancelled both services. However, I feel NSLS were negligent in not informing me that I was duplicating the service. It was not the other company's fault. Therefore NSLS owes me the refund. NSLS took my money knowing full well I another similar service company. Regards, [redacted]
What makes a difference in the company you choose is how responsive they are to your inquiries and their customer serviceI shopped around looking for a combination of the description above and low ratesNational Student Loan Solutions offered both and I am a completely satisfied customerThank you Isabelle
National Student Loan Solutions was very professional and helped me every step of the process to get me great rate on the loanThey followed back with me when I wasn't able to finish the phone call because of slight emergency, in which they were very understanding
Dear Revdex.com and Ms [redacted] , Until today we have been in constant communication with Ms [redacted] Our Processing Manager has personally handled the fileIt is very unfortunate that because of the student loan servicing agency mistake, our company is the one to receive bad pressNSLS has proof that all loans were originally included into the consolidation application, but unfortunately were never verified by AES (Ms [redacted] 's student loan servicing company) As of today, we have received the confirmation from the Department of Education that Ms [redacted] 's AES loan is being paid off in full and the confirmation of that was emailed to Ms [redacted] on 10/19/via emailWe request to please place this complaint as resolved since we have actual hard documentation that AES loan is being paid offThank you greatlyNSLS Team
***,I would like to thank you again for taking time out of your day to speak with me with regards to your accountI am glad that we were able to find resolution to your questions and concernsAs a company built and centered around customer service, it is valuable that we are able to resolve these issues effectively We are glad to hear that in the future, if your situation changes, you might consider our services again Thank you so much for your time, [redacted] Client Services National Student Loan Solutions East 1st Street Tustin CA Direct: [redacted] F: 714-734- r [redacted] @my-nsls.com www.my-nsls.com
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowHere are the emails that NSLS stated they did not receive regarding end of full time enrollment status, and loss of employment I was responsive in a timely manner and this is my complaint, that the information was given, and did not have any action taken on its behalf The second email referring to Sergie's stated lack of response by me regarding loss of employmentThis email was never responded to by ***ary despite attempts by me to verify that it was receivedI have attached screen shots of the email correspondencesI did speak with both [redacted] and ***- and both times I felt bullied into simply agreeing once again to contuse their services despite my discomfort I returned the call to [redacted] on June 28th at pmwith no response Regards, [redacted]
Mr [redacted] contacted us about the billing error, and after researching his account we realized that he was correctWe advised him that we would issue the refund, and we issued a refund to his bank account for a portion of the amount and mailed him a check for the remainder of the amountThe client has received a refund in fullWe apologize for the inconvenience
Dear Ms [redacted] and Revdex.com,We have communicated with Ms [redacted] regarding this matter and a day prior to this complaint being posted by Ms***, she has agreed to us proceeding on working on her file and simply cancel the last scheduled payment of $198.75.We both agreed that it was a misunderstanding on Ms [redacted] side, since the letter that was forwarded to her was a Summary Sheet from the Department of Education that gave estimates for the Standard and Graduated repaymentsThere was no estimate provided for the Income Based repayment plan, which is exactly the plan that Ms [redacted] was being placed in This is a completely procedure that happens on 100% of clients that apply for the Income Based repayment plan, since the income information gets calculated after the new servicing agency gets the loans transferred to them.Unfortunately at this point there is no way to stop the process from going through.Approximately 3-weeks from this point Ms [redacted] will receive all benefits that were discussed with her at the time of signing the agreement with NSLS.Ms***, we sincerely apologize for the confusion that happened, although everything is on the right track with the configuration of your file.Please contact our Processing Department for any further assistance
Dear Ms [redacted] and Revdex.com,The consolidation summary sheet is a middle stage of the overall process, which is completely a way of processing the consolidation via the Department of EducationBased on the information in the complaint, Ms [redacted] believes that the repayment estiamtes given under the Standard repayment plan is the one she would be obligated to, which entirely not the caseAs Ms [redacted] was explained, her account is being placed into the Income Based repayment programAt the time of the Summary Sheet the estimates for this repayment plan never appear 100% of the timeAll that is happening is confusion, since the correct repayment will be processed anyway once the loans get transferrred to the new servicing agencyWe believe that Ms [redacted] is not eligible for a refund since all the work has been performed on her behalf and all that was necessary to do is wait until the new repayment schedule arrivesAt this point Ms [redacted] will receive the quoted results in the mail anyhow, so the work that was promised to be done is considered complete.?
Dear Ms [redacted] and Revdex.com, In response to complaint made by Ms [redacted] , we'd like to mention that we have been in business for over years and have not had issues with our accounting system As the outcome of the services received by Ms [redacted] , the monthly payment on Ms [redacted] 's federal student loans were reduced from $to $0.00, which would constitute a dramatic difference We'd like to mention that monthly maintenance fee payments that were being withdrawn from Ms [redacted] 's account are due on a monthly basis on certain date per mutual agreement that was signed and datedLooking back through the account, we have not noticed any inconsistencies with withdrawalsNSLS is an equal opportunity employer and we believe that hiring personnel with an accent would not take away from productivity or well being of the company [redacted] is our Accounting Manager and was instructed to make such decisions on behalf of the companyThe Director of Operations tried contacting Ms [redacted] via phone and email to resolve any issues with her account, but has not received any responseAs it stands at the moment, NSLS believes that we have gone beyond the call of duty to try resolving any issues with account, since all agreed upon services have been performedPlease free to contact us with any further questions., thank you and our Kindest regards, NSLS Management Team
Dear Ms [redacted] and Revdex.com,The consolidation summary sheet is a middle stage of the overall process, which is completely a way of processing the consolidation via the Department of EducationBased on the information in the complaint, Ms [redacted] believes that the repayment estiamtes given under the Standard repayment plan is the one she would be obligated to, which entirely not the caseAs Ms [redacted] was explained, her account is being placed into the Income Based repayment programAt the time of the Summary Sheet the estimates for this repayment plan never appear 100% of the timeAll that is happening is confusion, since the correct repayment will be processed anyway once the loans get transferrred to the new servicing agencyWe believe that Ms [redacted] is not eligible for a refund since all the work has been performed on her behalf and all that was necessary to do is wait until the new repayment schedule arrivesAt this point Ms [redacted] will receive the quoted results in the mail anyhow, so the work that was promised to be done is considered complete
Dear Ms [redacted] and Revdex.com, The consolidation summary sheet is a middle stage of the overall process, which is completely a way of processing the consolidation via the Department of EducationBased on the information in the complaint, Ms [redacted] believes that the repayment estiamtes given under the Standard repayment plan is the one she would be obligated to, which entirely not the caseAs Ms [redacted] was explained, her account is being placed into the Income Based repayment programAt the time of the Summary Sheet the estimates for this repayment plan never appear 100% of the timeAll that is happening is confusion, since the correct repayment will be processed anyway once the loans get transferrred to the new servicing agencyWe believe that Ms [redacted] is not eligible for a refund since all the work has been performed on her behalf and all that was necessary to do is wait until the new repayment schedule arrivesAt this point Ms [redacted] will receive the quoted results in the mail anyhow, so the work that was promised to be done is considered complete
A salesman from National Student Loans told me that their services would save me an extreme amount of moneyI am a teacher, but because my loans are parent plus loans and under my father's name, I do not qualify for the government relief programsThe salesman knew I was in over $100,of debt from my degree, and had extreme interest rates, yet claimed that he could enroll me in the Public Service Loan Forgiveness Program through the governmentI specified several times that the loans were in my father's name, not mine, and he was 100% certain that he could get us in this program which would forgive all of my debt after making paymentsAlthough National Student Loans charges a service fee of close to $1,300, it seemed worth it to sign a contract with them because it would save me over $30,in the endI asked to have this in writing, and the salesman told me he would 'get it to me soon' but to sign and return the contextAfter signing the contract, I was denied access into the PSLF program by the government, and once again told that my dad is not working in public service so my loans could not be enrolled in this programI had to call several times to get ahold of the salesman who was working with me, and when I finally Got ahold of him, he claimed it was a "mistake" for telling me this, and they could do nothing to help me or refund the $1,service fee I paid themI called a manager who apologized but still did not help meI feel completely taken advantage ofThis salesman understood I was a teacher and in more debt than I can handle, yet he scammed me into paying them another $1,I have called several times and not offered even a partial refund, yet they continue to apologize for their mistake of telling me I could be enrolled in the public service loan forgiveness programI would absolutely never recommend this company to anybodyThey do not care that you are in debt and just want to lie to you to make moneyThey make promises, and skew their words into telling you that what they are doing cannot be done for free anywhere else - when in the end, you can do all of their services for freeThey have terrible customer service and Are a complete scam
Dear [redacted] and Revdex.com,? In response to the complaint above, NSLS wants to mention that there was a big deal of confusion going on with this accountWhen one of our managers spoke with Ms [redacted] , it became clear that there was another company also helping process paperwork on this accountAs part of the agreement the Ms [redacted] had with our company, we were processing the application and submission for the Public Service Loan ForgivenessThis was finalized and we have a copy of the approval letter from the Department of Education servicerWe would be happy to resolve the issue the correct way, and in fairness to NSLS, we were the company to process the documentation for Ms [redacted] , so we believe that the refund needs to be deducted from the other company that was involved.Ms [redacted] , please feel free to comment, we would like to make sure that the outcome is satisfactory for you.Regards,NSLS Team
We are sorry to hear that Ms [redacted] feels that her experience with us was unsatisfactoryMs [redacted] was attending school until March and stated she would contact us in March after she graduated so that we could submit everything to the Department of EducationMs [redacted] contact us in March and stated that she had finished schoolShe was still showing to be “In School Status” since she had just graduatedThe client contacted us again in April 07, and we advised her that the DOE still showed her as “In School Status” and that she needed to have that addressed with her school in order for us to move forwardThe client also advised us that she had lost her job so we requested a written document from the client stating that she was unemployed After that we did not hear from the client for a month so we reached out to her in May requesting the information that we were still pending from herShe spoke with a couple of people in our office on the following dates and we have the recorded conversations: 5/13/ [redacted] - Client had requested some information from us via email which was emailed to herOur operations manager [redacted] called her, she did not answer so he left a voicemail and let her know we were pending updated proof of income from her 5/17/ [redacted] -Client called in with questions and she spoke with [redacted] who explained the process to her in full detail and explained to her again that we needed her proof of incomeThe conversation with the client was minutes long and the conversation ended extremely wellThe client stated that she would not be able to send in her proof of income until Mid-June due to her pay cycle 5/20/ [redacted] -Client updated some information with us 6/6/16- [redacted] -Client had emailed us on Sunday 6/5/requesting to cancel [redacted] called the client and left a voicemail in regards to email we receivedClient did not call us back In conclusion, our contract clearly states that the client is responsible for sending all documentation to us in a timely manner, and Ms [redacted] has not provided the necessary documents to usWe were always ready and eager to finish the work however her lack of urgency on the documents is out of our controlIf the client would like to send us the documents that we have been asking for during the past two months we will gladly proceed with our end.
Dear Ms [redacted] and Revdex.com,In response to complaint made by Ms [redacted] , we'd like to mention that we have been in business for over years and have not had issues with our accounting system. As the outcome of the services received by Ms [redacted] , the monthly payment on Ms [redacted] 's federal student loans were reduced from $to $0.00, which would constitute a dramatic difference. We'd like to mention that monthly maintenance fee payments that were being withdrawn from Ms [redacted] 's account are due on a monthly basis on certain date per mutual agreement that was signed and datedLooking back through the account, we have not noticed any inconsistencies with withdrawals.NSLS is an equal opportunity employer and we believe that hiring personnel with an accent would not take away from productivity or well being of the company [redacted] is our Accounting Manager and was instructed to make such decisions on behalf of the company.The Director of Operations tried contacting Ms [redacted] via phone and email to resolve any issues with her account, but has not received any responseAs it stands at the moment, NSLS believes that we have gone beyond the call of duty to try resolving any issues with account, since all agreed upon services have been performed.Please free to contact us with any further questions., thank you and our Kindest regards,NSLS Management Team
We have canceled the client's account per her requestWe regret that the client feels that her experience with us was not satisfactoryAfter looking into her account, we performed our obligation under the contract and we are in no way scamming this client or any other, and are canceling her account in good faith although we have completed all work appropriately
I couldn't have asked for more when dealing with a companyIsabelle was very patient, although she was feeling under the weather due to illnessShe walked me through the process, without leaving anything outI just signed the documents and Not only a couple hours later My Forbearance to Servicer was sent outI'm allready impressed with the work they have done as well as making me feel like I choose the right company to help me with this
Hello [redacted] , 12.8px;">In regards to Complaint ID: [redacted] Made by: [redacted] [redacted] initially signed up with us back in February of The client advised us that she was making monthly payments on her Federal Student loans in the amount of $We advised the client about the Income based programs that could qualify her for the Federal Student loan Forgiveness programWe advised the client on how the programs work and how we could get her into an income driven program with a lower paymentWhen placed in these programs your given a loan term and you are required to make your monthly payment for the full term length and at the end of the term, whatever the remaining balance is on the loan is what is forgiven We advise our client that if they get approved for a Forbearance they will not have to make payments during that timeWe do this to cover the higher payment that is due with the client and their servicer, just until the paper work is done being processed On 04/15/we submitted [redacted] ’s consolidation application to the servicer based off the pay stubs the client provided to usOn 05/03/we received the client’s day letter from her servicer, which states what loans were included in the consolidation and she had business days to contact us to correct any mistakes, add missing loans or cancel the applicationThat was Emailed and Mailed to client Client called in on 05/04/requesting to cancel her services with usShe spoke with our processing manager and it was explained to the client that because of the contract that was signed with our company, and because the services that we promised have been provided, she would still be responsible for her processing feeAfter discussing her options she decided to stay with the companyClient stated that she was heading out the door and would contact us at a later timeWe received her consolidation approval on 05/19/We did get her approved for a $payment for the next months and we advised the client via Email and Mail We have attempted to contact her via phone with no responseIf she wishes to part ways with our company it’s important that she understands that because the services have been given in full effect, she is responsible for her processing fee ($for more months) Once her processing fee is paid off we will cancel her out and no further deductions will be made from her account We would love to keep [redacted] as a client and we are in hopes that she will contact us soon Thank You, [redacted] Client Relations- Processing Department National Student Loan Solutions East 1st Street, Suite Tustin CA Phone: 714-583-Fax: [email protected] www.my-nsls.com
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. As I thought that it would cancel out the other business and it was not explained to me clearly, I feel NSLS are responsible for the refund. I did not realize they both provided the same service. This should have been explained to me. NSLS accepted my $700 plus payments without informing me that they were the same type of business. They should have explained this to me and that I would have to cancel one to use the other as they had lower payments which did not go through. I was not making payments as they told me the application went through and I would start making the lower payment. I did not receive a bill for the lower payments so I was not making them, as I was waiting for the bill. I finally realized after receiving 3 bills from FEDLoan that something was wrong, I started making phone calls. My account was going into delinquency. I have since cancelled both services. However, I feel NSLS were negligent in not informing me that I was duplicating the service. It was not the other company's fault. Therefore NSLS owes me the refund. NSLS took my money knowing full well I another similar service company. Regards, [redacted]
What makes a difference in the company you choose is how responsive they are to your inquiries and their customer serviceI shopped around looking for a combination of the description above and low ratesNational Student Loan Solutions offered both and I am a completely satisfied customerThank you Isabelle
Our office has communicated with Mr [redacted] on 12/21/We thank him for the opportunity to address his concerns and have provided him a resolution
National Student Loan Solutions was very professional and helped me every step of the process to get me great rate on the loanThey followed back with me when I wasn't able to finish the phone call because of slight emergency, in which they were very understanding
Dear Revdex.com and Ms [redacted] , Until today we have been in constant communication with Ms [redacted] Our Processing Manager has personally handled the fileIt is very unfortunate that because of the student loan servicing agency mistake, our company is the one to receive bad pressNSLS has proof that all loans were originally included into the consolidation application, but unfortunately were never verified by AES (Ms [redacted] 's student loan servicing company) As of today, we have received the confirmation from the Department of Education that Ms [redacted] 's AES loan is being paid off in full and the confirmation of that was emailed to Ms [redacted] on 10/19/via emailWe request to please place this complaint as resolved since we have actual hard documentation that AES loan is being paid offThank you greatlyNSLS Team
***,I would like to thank you again for taking time out of your day to speak with me with regards to your accountI am glad that we were able to find resolution to your questions and concernsAs a company built and centered around customer service, it is valuable that we are able to resolve these issues effectively We are glad to hear that in the future, if your situation changes, you might consider our services again Thank you so much for your time, [redacted] Client Services National Student Loan Solutions East 1st Street Tustin CA Direct: [redacted] F: 714-734- r [redacted] @my-nsls.com www.my-nsls.com
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowHere are the emails that NSLS stated they did not receive regarding end of full time enrollment status, and loss of employment I was responsive in a timely manner and this is my complaint, that the information was given, and did not have any action taken on its behalf The second email referring to Sergie's stated lack of response by me regarding loss of employmentThis email was never responded to by ***ary despite attempts by me to verify that it was receivedI have attached screen shots of the email correspondencesI did speak with both [redacted] and ***- and both times I felt bullied into simply agreeing once again to contuse their services despite my discomfort I returned the call to [redacted] on June 28th at pmwith no response Regards, [redacted]
Mr [redacted] contacted us about the billing error, and after researching his account we realized that he was correctWe advised him that we would issue the refund, and we issued a refund to his bank account for a portion of the amount and mailed him a check for the remainder of the amountThe client has received a refund in fullWe apologize for the inconvenience
Dear Ms [redacted] and Revdex.com,We have communicated with Ms [redacted] regarding this matter and a day prior to this complaint being posted by Ms***, she has agreed to us proceeding on working on her file and simply cancel the last scheduled payment of $198.75.We both agreed that it was a misunderstanding on Ms [redacted] side, since the letter that was forwarded to her was a Summary Sheet from the Department of Education that gave estimates for the Standard and Graduated repaymentsThere was no estimate provided for the Income Based repayment plan, which is exactly the plan that Ms [redacted] was being placed in This is a completely procedure that happens on 100% of clients that apply for the Income Based repayment plan, since the income information gets calculated after the new servicing agency gets the loans transferred to them.Unfortunately at this point there is no way to stop the process from going through.Approximately 3-weeks from this point Ms [redacted] will receive all benefits that were discussed with her at the time of signing the agreement with NSLS.Ms***, we sincerely apologize for the confusion that happened, although everything is on the right track with the configuration of your file.Please contact our Processing Department for any further assistance