I just graduated from USM I went back to school while working and received my BSN I applied for federal loans and didn't really understand what I was signing I just wanted to get back in schoolNow that my payments are due, I finally got my statement in the mail of how much my interest rate is and how much my payments areI couldn't believe what I signed myself up forI was in tears crying to my Dad, so he told me he would look into finding me help My dad and I called National Student Loan Solutions and Thank the Lord if it wasn't for them I think I would be in a lot of troubleI recommend all my family friends and coworkers to call them Angelica was the Lady who helped me with the application and also Katie she was really sweetThank you and God bless
Ms [redacted] ,? Please contact us at [redacted] at your earliest convenience and ask for [redacted] We have attempted to reach you multiple times and did not feel that an email would be appropriate due to the nature of your concernsThank you.?
DEAR Revdex.com AND MS [redacted] ,NATIONAL STUDENT LOANS SOLUTIONS WOULD LIKE TO EXPRESS OUR SINCERE APOLOGIES FOR THE MISCOMMUNICATION THAT SEEMS TO HAVE HAPPENED BETWEEN USBASED ON THE INFORMATION THAT WE HAVE ON MS [redacted] IN OUR FILE, THE PAYMENT THAT WAS QUOTED TO CLIENT HAS BEEN ACHIEVEDNATIONAL STUDENT LOAN SOLUTIONS (NSLS) HAS PROCESSED THE FILE CORRECTLY WITHIN THE APPROXIMATE TIMEFRAME THAT WAS GIVEN AT THE TIME OF SIGNATURE PRIOR TO COMING ON BOARD WITH NSLS MS [redacted] STATED THAT HER PAYMENT WAS $FOR A YEAR REPAYMENT PERIODNSLS QUOTED THE PAYMENT OF $(INCLUDING ALL FEES) FOR A YEAR PERIOD WITH CERTAIN QUALIFICATIONS TO MEETTHAT WOULD BE THE SAVINGS OF OVER $51,OVER THE TERM OF THE REPAYEMENT AS LONG AS ALL NECESSARY ELIGIBILITY REQUIREMENTS (THAT HAVE BEEN ALL DISCLOSED TO THE CLIENT BASED ON D.O.EPROGRAMS) ARE MET THROUGHOUT THE REPAYMENT PERIODNSLS HAS RECEIVED THE CONFIRMATION OF THE NEW REPAYMENT FROM THE NEW SERVICING AGENCY THAT TOOK OVER MS [redacted] ’ LOANS ON BEHALF OF THE DEPARTMENT OF EDUCATIONTHE NEW PAYMENT CAME BACK @ $57.27, WHICH IS EVEN LOWER THAN WAS QUOTED TO THE CLIENT.THERE ARE VARIOUS TYPES OF DEFERMENT THAT ARE AVAILABLE ON FEDERAL STUDENT LOANS TO MAKE SURE THERE ARE NO PAYMENTS DUE WHILE THE NEW LOWER PAYMENT IS BEING PROCESSEDONE OF THE MOST POPULAR IS GENERAL FORBEARANCE, WHICH NSLS IS ALWAYS HAPPY TO PROCESS ON CLIENT’S BEHALF TO POSTPONE PAYMENTSALTHOUGH AS A COMPANY, WE CANNOT MAKE A DECISION TO POSTPONE PAYMENTS, WE CAN ONLY DO WHAT A CLIENT IS ASKING US TONSLS BELIEVES THAT IT HAS DONE EVERYTHING POSSIBLE IN OUR POWER TO CORRECTLY PROCESS THE AGREED UPON DEPARTMENT OF EDUCATION PROGRAM FOR MS [redacted] THE BENEFIT THAT HAS BEEN RECEIVED IS VERY SIGNIFICANTTHUS, WE DO NOT BELIEVE THAT MS [redacted] QUALIFIES FOR A REFUND IN ALL FAIRNESS TO THE WORK THAT HAS BEEN DONE ON HER BEHALFPLEASE FEEL FREE TO CONTACT US IF THERE ARE ANY ADDITIONAL QUESTIONS
We guarantee money back in the event we cannot get you in some sort of program by preparing the paperwork on your behalfWe did the documentation the client hired us to do and by doing so, client obtained a $payment from a $monthly payment she was paying on before signing up with our companyWhen client enrolled, one of the questions we go over in our compliance call is do you work for a nonprofit or government organization, client stated yesWe cannot be liable for client not knowing if her employer is in the public sector We have made several attempts to contact [redacted] with no response, I have placed a request for cancelation per clients request, and a confirmation of cancellation Email has been sent to client [redacted] Client Relations- Processing Department
Dear [redacted] and Revdex.com, In response to the complaint above, NSLS wants to mention that there was a big deal of confusion going on with this accountWhen one of our managers spoke with Ms [redacted] , it became clear that there was another company also helping process paperwork on this accountAs part of the agreement the Ms [redacted] had with our company, we were processing the application and submission for the Public Service Loan ForgivenessThis was finalized and we have a copy of the approval letter from the Department of Education servicerWe would be happy to resolve the issue the correct way, and in fairness to NSLS, we were the company to process the documentation for Ms [redacted] , so we believe that the refund needs to be deducted from the other company that was involved.Ms [redacted] , please feel free to comment, we would like to make sure that the outcome is satisfactory for you.Regards,NSLS Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved My bank went through an reversed ACH and retained fundsThe check arrived on 1/at my home I will shred the check Please continue to do what you can to question this company They need to be stopped Regards, [redacted]
We spoke with Mr [redacted] on 12/28/and advised him that the refund would be going out that weekIt was sent out on 12/in the form of a check exactly as had been explained to Mr[redacted] Please see email thread below [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted]
Dear Revdex.com, We have been in communication with Ms [redacted] and have agreed to settle the case with refunding months worth of fees charged and provide service at no charge for months going forwardMs [redacted] is communicating with out Accounts Manager to make sure all problems are resolved on this accountThank you for attention
National Student Loan Solutions has investigated into the said complaint? Ms [redacted] signed up with our company in June of for the sole purpose of helping her get into the best repayment plan for her Federal Student Loans? We consolidated her loans and upheld our part of the agreement up until December of when we found out she was in and "In School" deferment? This means that she cannot make payments until she is out of school? We have corresponded this with Ms [redacted] ? We have also stopped all payments from being drafted from her account until she is out of school and can start repayment again? We would be more than happy to go over her situation and explain all options that are available to Ms [redacted] ? Please have her call [redacted] our Processing Manager directly at [redacted] or she can always call our main number at 714-583-?
My Mother passed away this last year, right after she saw me graduateWith my Student Loan Debt at an extreme high, this being the first time that I had to deal with ANYTHING on my own, to say it was one of the hardest things ive ever had to deal with in my life, would be an understatement! I had SO many questions.I talked to Isabelle for about minutes during my first discussionShe was extremely helpful and patientShe always called me back when she said she would as wellNow that I am enrolled, we have been exchanging e-mails and she has been extremely nice and helpfulShe always responds your e-mail within a dayI have addressed my issue, and now all I have to do is to wait for my forgiveness to take effect!!! All these consultations were totally free btw!
On September 8, our office contacted Ms [redacted] and explained the process in detail, reviewed her account status, as well as addressed her concernsWe are grateful that Ms [redacted] gave us an opportunity to have worked on her behalf and apologize for any frustration she experiencedWe have canceled her file at her request and consider the matter closed
Dear Valued Customer, Thank you so much for providing such valuable feedback for our companyWe have tried to reach out to you a few times via phone and email I hope that I can speak to you personally very soonCustomer service is incredibly important and this incident does not reflect our morals as a company Due to this feedback, we have implemented new procedures to better ensure serviceThese services include call recording, monitoring and weekly customer service trainingAgain, we apologize for this and ensure you, this is an isolated event of which we take full responsibilityAgain, please contact me at your earliest convenience [redacted] Client Services National Student Loan Solutions [redacted] www.my-nsls.comNSLS MAIN LOGO SMALL
Each conversation that is had in our office with a client is recorded for quality assurance purposesWe are working on attaching these conversations to our response to the client in order to show that absolutely no bullying was done to the clientNone of our employees represent the company in such a mannerWe thoroughly explained each step of the process to the client and went above and beyond in trying to accommodate her needs
DEAR Revdex.com AND MR [redacted] ***WE WOULD LIKE TO SHOW OUR SIDE OF THE STORY AND EXPLAIN EXACTLY WHAT HAS BEEN DONE ON YOUR ACCOUNTTHE CONTRACT BETWEEN MR [redacted] AND NATIONAL STUDENT LOAN SOLUTIONS WAS SIGNED ON 02/06/ON THE FRONT PAGE OF THE CONTRACT THERE IS A FULL BREAKDOWN OF ALL FEES ASSOCIATED WITH FURTHER PROCESSING OF THE FILETHERE IS A SPECIFIC SEPARATE INITIAL ON RIGHT NEXT TO THE DISCLOSURE ABOUT THE MAINTENANCE FEE THAT IS BEING CHARGED.NATIONAL STUDENT LOAN SOLUTIONS (NSLS) HAS PROCESSED THE FILE CORRECTLY WITHIN THE APPROXIMATE TIMEFRAME THAT WAS GIVEN AT THE TIME OF SIGNATURE PRIOR TO COMING ON BOARD WITH NSLS MR [redacted] STATED THAT HIS PAYMENT WAS $FOR A YEAR REPAYMENT PERIODNSLS QUOTED THE PAYMENT OF $(INCLUDING ALL FEES) FOR A YEAR PERIOD WITH CERTAIN QUALIFICATIONS TO MEETTHAT WOULD BE THE SAVINGS OF OVER $OVER THE TERM OF THE REPAYEMENT AS LONG AS ALL NECESSARY ELIGIBILITY REQUIREMENTS (THAT HAVE BEEN ALL DISCLOSED TO THE CLIENT BASED ON D.O.EPROGRAMS) ARE MET THROUGHOUT THE REPAYMENT PERIODFIRST WEEK OF APRIL NSLS HAS RECEIVED THE CONFIRMATION OF THE NEW REPAYMENT FROM THE NEW SERVICING AGENCY THAT TOOK OVER MR***’S LOANS ON BEHALF OF THE DEPARTMENT OF EDUCATIONTHE NEW PAYMENT CAME BACK @ $167.11, WHICH IS EVEN LOWER THAN WAS QUOTED TO THE CLIENT.NSLS HAS ALL NECESSARY PROOF TO BACK WHAT IS SAID ABOVEGENERALLY, IN THIS CASE THE CLIENT WOULD NOT QUALIFY FOR A REFUND FOR THE REASON THAT ALL DOCUMENTATION HAS BEEN PROCESSED ON THEIR BEHALF ALTHOUGH IN GOOD FAITH AND TO MAKE SURE THAT WE PROVIDE EXCELLENT CUSTOMER SERVICE TO EVERY CLIENT, WE HAVE MAILED A CHECK TO MR [redacted] FOR A 50% REFUNDWE BELIEVE THAT WE HAVE RESOLVED THIS ISSUE TO THE BEST OF OUR ABILITIES AND FAIRNESSPLEASE FEEL FREE TO CONTACT US IF THERE ARE ANY ADDITIONAL QUESTIONS[redacted] [redacted]
Dear Ms. [redacted] and RevDex.com,As it was previously discussed and agreed upon with our client Ms. [redacted] ***, the 50% Refund was mailed as a check on August 1, 2015. This check cleared on August 12, 2015 in the amount of $297.50. Please feel free to contact us if there are any further questions in this regard. National Student Loan Solutions.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] They provided me with 50% of the fees they charged meAnd the statement that they reduced my payments was due to them spreading the remaining balance across years instead of the I already had setup
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me.? I will wait? for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowAfter several days of calling National Student Loan Services, I received a call from the Loan Processing Manager, [redacted] (or ***, depending on who you ask) on 9/25/ Since they claimed on their response that I do not work for a nonprofit organization I offered to again give him the EIN number to confirm that I in fact do work for a nonprofit business He declined needing the information He continually wanted to discuss my student loan, which I declined to discuss with him since they were unable to assist me per the contract/ agreement He requested that I forward emails previously sent to me stating that I would receive the remaining refund 'shortly'- which I did send to him immediately He stated he would follow up with me on Monday- which he did not He has not returned any of my calls or emails since then I would have been satisfied to accept the offer of the remaining refund due, just to have closure in this ordeal Unfortunately I can not get the company to uphold that agreement Their response to this complaint was clearly and just an attempt to avoid the need to refund the money Regards, [redacted]
I just graduated from USM I went back to school while working and received my BSN I applied for federal loans and didn't really understand what I was signing I just wanted to get back in schoolNow that my payments are due, I finally got my statement in the mail of how much my interest rate is and how much my payments areI couldn't believe what I signed myself up forI was in tears crying to my Dad, so he told me he would look into finding me help My dad and I called National Student Loan Solutions and Thank the Lord if it wasn't for them I think I would be in a lot of troubleI recommend all my family friends and coworkers to call them Angelica was the Lady who helped me with the application and also Katie she was really sweetThank you and God bless
Ms [redacted] ,? Please contact us at [redacted] at your earliest convenience and ask for [redacted] We have attempted to reach you multiple times and did not feel that an email would be appropriate due to the nature of your concernsThank you.?
We have spoken to the client in regards to her concerns, which we take very seriouslyWe will have a resolution for the client within the next hours
DEAR Revdex.com AND MS [redacted] ,NATIONAL STUDENT LOANS SOLUTIONS WOULD LIKE TO EXPRESS OUR SINCERE APOLOGIES FOR THE MISCOMMUNICATION THAT SEEMS TO HAVE HAPPENED BETWEEN USBASED ON THE INFORMATION THAT WE HAVE ON MS [redacted] IN OUR FILE, THE PAYMENT THAT WAS QUOTED TO CLIENT HAS BEEN ACHIEVEDNATIONAL STUDENT LOAN SOLUTIONS (NSLS) HAS PROCESSED THE FILE CORRECTLY WITHIN THE APPROXIMATE TIMEFRAME THAT WAS GIVEN AT THE TIME OF SIGNATURE PRIOR TO COMING ON BOARD WITH NSLS MS [redacted] STATED THAT HER PAYMENT WAS $FOR A YEAR REPAYMENT PERIODNSLS QUOTED THE PAYMENT OF $(INCLUDING ALL FEES) FOR A YEAR PERIOD WITH CERTAIN QUALIFICATIONS TO MEETTHAT WOULD BE THE SAVINGS OF OVER $51,OVER THE TERM OF THE REPAYEMENT AS LONG AS ALL NECESSARY ELIGIBILITY REQUIREMENTS (THAT HAVE BEEN ALL DISCLOSED TO THE CLIENT BASED ON D.O.EPROGRAMS) ARE MET THROUGHOUT THE REPAYMENT PERIODNSLS HAS RECEIVED THE CONFIRMATION OF THE NEW REPAYMENT FROM THE NEW SERVICING AGENCY THAT TOOK OVER MS [redacted] ’ LOANS ON BEHALF OF THE DEPARTMENT OF EDUCATIONTHE NEW PAYMENT CAME BACK @ $57.27, WHICH IS EVEN LOWER THAN WAS QUOTED TO THE CLIENT.THERE ARE VARIOUS TYPES OF DEFERMENT THAT ARE AVAILABLE ON FEDERAL STUDENT LOANS TO MAKE SURE THERE ARE NO PAYMENTS DUE WHILE THE NEW LOWER PAYMENT IS BEING PROCESSEDONE OF THE MOST POPULAR IS GENERAL FORBEARANCE, WHICH NSLS IS ALWAYS HAPPY TO PROCESS ON CLIENT’S BEHALF TO POSTPONE PAYMENTSALTHOUGH AS A COMPANY, WE CANNOT MAKE A DECISION TO POSTPONE PAYMENTS, WE CAN ONLY DO WHAT A CLIENT IS ASKING US TONSLS BELIEVES THAT IT HAS DONE EVERYTHING POSSIBLE IN OUR POWER TO CORRECTLY PROCESS THE AGREED UPON DEPARTMENT OF EDUCATION PROGRAM FOR MS [redacted] THE BENEFIT THAT HAS BEEN RECEIVED IS VERY SIGNIFICANTTHUS, WE DO NOT BELIEVE THAT MS [redacted] QUALIFIES FOR A REFUND IN ALL FAIRNESS TO THE WORK THAT HAS BEEN DONE ON HER BEHALFPLEASE FEEL FREE TO CONTACT US IF THERE ARE ANY ADDITIONAL QUESTIONS
We guarantee money back in the event we cannot get you in some sort of program by preparing the paperwork on your behalfWe did the documentation the client hired us to do and by doing so, client obtained a $payment from a $monthly payment she was paying on before signing up with our companyWhen client enrolled, one of the questions we go over in our compliance call is do you work for a nonprofit or government organization, client stated yesWe cannot be liable for client not knowing if her employer is in the public sector We have made several attempts to contact [redacted] with no response, I have placed a request for cancelation per clients request, and a confirmation of cancellation Email has been sent to client [redacted] Client Relations- Processing Department
Dear [redacted] and Revdex.com, In response to the complaint above, NSLS wants to mention that there was a big deal of confusion going on with this accountWhen one of our managers spoke with Ms [redacted] , it became clear that there was another company also helping process paperwork on this accountAs part of the agreement the Ms [redacted] had with our company, we were processing the application and submission for the Public Service Loan ForgivenessThis was finalized and we have a copy of the approval letter from the Department of Education servicerWe would be happy to resolve the issue the correct way, and in fairness to NSLS, we were the company to process the documentation for Ms [redacted] , so we believe that the refund needs to be deducted from the other company that was involved.Ms [redacted] , please feel free to comment, we would like to make sure that the outcome is satisfactory for you.Regards,NSLS Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved My bank went through an reversed ACH and retained fundsThe check arrived on 1/at my home I will shred the check Please continue to do what you can to question this company They need to be stopped Regards, [redacted]
We spoke with Mr [redacted] on 12/28/and advised him that the refund would be going out that weekIt was sent out on 12/in the form of a check exactly as had been explained to Mr[redacted] Please see email thread below [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted]
Dear Revdex.com, We have been in communication with Ms [redacted] and have agreed to settle the case with refunding months worth of fees charged and provide service at no charge for months going forwardMs [redacted] is communicating with out Accounts Manager to make sure all problems are resolved on this accountThank you for attention
National Student Loan Solutions has investigated into the said complaint? Ms [redacted] signed up with our company in June of for the sole purpose of helping her get into the best repayment plan for her Federal Student Loans? We consolidated her loans and upheld our part of the agreement up until December of when we found out she was in and "In School" deferment? This means that she cannot make payments until she is out of school? We have corresponded this with Ms [redacted] ? We have also stopped all payments from being drafted from her account until she is out of school and can start repayment again? We would be more than happy to go over her situation and explain all options that are available to Ms [redacted] ? Please have her call [redacted] our Processing Manager directly at [redacted] or she can always call our main number at 714-583-?
My Mother passed away this last year, right after she saw me graduateWith my Student Loan Debt at an extreme high, this being the first time that I had to deal with ANYTHING on my own, to say it was one of the hardest things ive ever had to deal with in my life, would be an understatement! I had SO many questions.I talked to Isabelle for about minutes during my first discussionShe was extremely helpful and patientShe always called me back when she said she would as wellNow that I am enrolled, we have been exchanging e-mails and she has been extremely nice and helpfulShe always responds your e-mail within a dayI have addressed my issue, and now all I have to do is to wait for my forgiveness to take effect!!! All these consultations were totally free btw!
On September 8, our office contacted Ms [redacted] and explained the process in detail, reviewed her account status, as well as addressed her concernsWe are grateful that Ms [redacted] gave us an opportunity to have worked on her behalf and apologize for any frustration she experiencedWe have canceled her file at her request and consider the matter closed
Dear Valued Customer, Thank you so much for providing such valuable feedback for our companyWe have tried to reach out to you a few times via phone and email I hope that I can speak to you personally very soonCustomer service is incredibly important and this incident does not reflect our morals as a company Due to this feedback, we have implemented new procedures to better ensure serviceThese services include call recording, monitoring and weekly customer service trainingAgain, we apologize for this and ensure you, this is an isolated event of which we take full responsibilityAgain, please contact me at your earliest convenience [redacted] Client Services National Student Loan Solutions [redacted] www.my-nsls.comNSLS MAIN LOGO SMALL
Each conversation that is had in our office with a client is recorded for quality assurance purposesWe are working on attaching these conversations to our response to the client in order to show that absolutely no bullying was done to the clientNone of our employees represent the company in such a mannerWe thoroughly explained each step of the process to the client and went above and beyond in trying to accommodate her needs
DEAR Revdex.com AND MR [redacted] ***WE WOULD LIKE TO SHOW OUR SIDE OF THE STORY AND EXPLAIN EXACTLY WHAT HAS BEEN DONE ON YOUR ACCOUNTTHE CONTRACT BETWEEN MR [redacted] AND NATIONAL STUDENT LOAN SOLUTIONS WAS SIGNED ON 02/06/ON THE FRONT PAGE OF THE CONTRACT THERE IS A FULL BREAKDOWN OF ALL FEES ASSOCIATED WITH FURTHER PROCESSING OF THE FILETHERE IS A SPECIFIC SEPARATE INITIAL ON RIGHT NEXT TO THE DISCLOSURE ABOUT THE MAINTENANCE FEE THAT IS BEING CHARGED.NATIONAL STUDENT LOAN SOLUTIONS (NSLS) HAS PROCESSED THE FILE CORRECTLY WITHIN THE APPROXIMATE TIMEFRAME THAT WAS GIVEN AT THE TIME OF SIGNATURE PRIOR TO COMING ON BOARD WITH NSLS MR [redacted] STATED THAT HIS PAYMENT WAS $FOR A YEAR REPAYMENT PERIODNSLS QUOTED THE PAYMENT OF $(INCLUDING ALL FEES) FOR A YEAR PERIOD WITH CERTAIN QUALIFICATIONS TO MEETTHAT WOULD BE THE SAVINGS OF OVER $OVER THE TERM OF THE REPAYEMENT AS LONG AS ALL NECESSARY ELIGIBILITY REQUIREMENTS (THAT HAVE BEEN ALL DISCLOSED TO THE CLIENT BASED ON D.O.EPROGRAMS) ARE MET THROUGHOUT THE REPAYMENT PERIODFIRST WEEK OF APRIL NSLS HAS RECEIVED THE CONFIRMATION OF THE NEW REPAYMENT FROM THE NEW SERVICING AGENCY THAT TOOK OVER MR***’S LOANS ON BEHALF OF THE DEPARTMENT OF EDUCATIONTHE NEW PAYMENT CAME BACK @ $167.11, WHICH IS EVEN LOWER THAN WAS QUOTED TO THE CLIENT.NSLS HAS ALL NECESSARY PROOF TO BACK WHAT IS SAID ABOVEGENERALLY, IN THIS CASE THE CLIENT WOULD NOT QUALIFY FOR A REFUND FOR THE REASON THAT ALL DOCUMENTATION HAS BEEN PROCESSED ON THEIR BEHALF ALTHOUGH IN GOOD FAITH AND TO MAKE SURE THAT WE PROVIDE EXCELLENT CUSTOMER SERVICE TO EVERY CLIENT, WE HAVE MAILED A CHECK TO MR [redacted] FOR A 50% REFUNDWE BELIEVE THAT WE HAVE RESOLVED THIS ISSUE TO THE BEST OF OUR ABILITIES AND FAIRNESSPLEASE FEEL FREE TO CONTACT US IF THERE ARE ANY ADDITIONAL QUESTIONS[redacted] [redacted]
Great company Great people
Dear Ms. [redacted] and RevDex.com,As it was previously discussed and agreed upon with our client Ms. [redacted] ***, the 50% Refund was mailed as a check on August 1, 2015. This check cleared on August 12, 2015 in the amount of $297.50. Please feel free to contact us if there are any further questions in this regard. National Student Loan Solutions.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] They provided me with 50% of the fees they charged meAnd the statement that they reduced my payments was due to them spreading the remaining balance across years instead of the I already had setup
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me.? I will wait? for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowAfter several days of calling National Student Loan Services, I received a call from the Loan Processing Manager, [redacted] (or ***, depending on who you ask) on 9/25/ Since they claimed on their response that I do not work for a nonprofit organization I offered to again give him the EIN number to confirm that I in fact do work for a nonprofit business He declined needing the information He continually wanted to discuss my student loan, which I declined to discuss with him since they were unable to assist me per the contract/ agreement He requested that I forward emails previously sent to me stating that I would receive the remaining refund 'shortly'- which I did send to him immediately He stated he would follow up with me on Monday- which he did not He has not returned any of my calls or emails since then I would have been satisfied to accept the offer of the remaining refund due, just to have closure in this ordeal Unfortunately I can not get the company to uphold that agreement Their response to this complaint was clearly and just an attempt to avoid the need to refund the money Regards, [redacted]