Nationwide Business Concepts

Review: I was contacted by this company early October and they explained that they were our supplier of printer ink. They told me that they were my supplier for our printer maintenance company and they saw that we were due for new ink. I told them we were under contract to receive ink, which the representative agreed with. They had my printer model # which essentially led me to believe that they were working with our printer maintanence company. They wanted to confirm that we will only be getting one unit (toner) and then confirmed that a single black toner would be coming to us. Fast forward a month, I receive a single toner cartridge and put it aside. 1 month later, 2 additional cartridges come and I call their number on 12/8 to confirm this unrequested order. I talked to Jennfer Hill and she said that someone will be calling me back. No one called me back. After the call we recived two more cartridges. I called again on 12/12 no answers and then again on 12/19. I finally got a return call 12/22 from [redacted] Mitchell. She had left a message with [redacted] my front desk girl. I called back just to leave another message. We received three invoice now for $489.00 per cartridge. When my distributer popped in for some Christmas Cheer I asked him what was going on. He said that we have been SCAMED. I called today and [redacted] answered and identified herself as the collections agent of the company. [redacted] would not discuss the unordered items, only money. Admittedly, I had been scammed by this business, but am now unable to contact them to arrange a return shipment of the 4 unopened toners. I also want my $489.25 for the toner that we originally payed for and now cannot used (unopened) as they took advantage of our company. They don't even have our legal name on the first invoice. So I have 5 toner cartridges that I am waiting for a return label on as I did not want any of this. They misrepresented their company to us and I want justice and to warn others of this company.Desired Settlement: Billing Adjustment and refund

I want to return their product unopened for a full refund

$489.25 refund requested as paid already

$988.75 current inv. credit requested

$988.75 current inv. credit requested

Business

Response:

[redacted] ordered the original order on 10/7/14 on behalf of California Closets. It was communicated to [redacted] on 12/29/14 that she would not be able to receive a refund since it was processed 2 months ago. She also requested a return on 2 outstanding invoices. One dated 11/6/14 and the other 12/4/14. Nationwide Business Concepts will only be able to arrange a return on the December invoice since it is within the 30 day return period.

Consumer

Response:

Review: A sales person from this company called our [redacted] branch office front desk receptionist who was on her 2nd week with the company and just "announced" to her that the toner shipments that the branch manager (and used her correct name) "always ordered" where ready and he just wanted to tell her the shipment was on its way. He asked for her name and when she asked in return, she was again simply told the "order was on its way."

I am in charge of ordering supplies for all our branches, [redacted] included, so the receptionist immediately called me about this odd call. I instructed her to refuse the shipment when it arrived - which she did and now today she received an invoice which we are writing "refused ordered and returned to sender" on and mailing back. But through this invoice we received their name and thus are filing this complaint so they cant scam anyone else into toner they don't need. BTW, the toner they sent was NOT for any of the machines we have & they charged $469.50 + shipping for one toner cartridge!

There is off verbiage on their invoice that says "all returns must be first approved and issued a ** by our return department prior to being received and /or credited. returns are subject to a 20% restocking fee." My guess is I have not heard the end from this company and that they scam people $100 a time for return fees on products they never ordered in the first place!Desired Settlement: Please stop them from doing this to other unsuspecting companies.

Business

Response:

The original order was placed by [redacted] on 10/9/14 for [redacted] Nationwide Business Concepts has received the supplies that were returned and the account has been credited. Since it was placed in error, restocking fees do not apply.

Review: My office manager, [redacted], received repeated phone calls regarding toner for our printers. The calls came unknown name, unknown number but the caller indicated that he was with [redacted]. She gave him our copier/printer model and he shipped a toner to us. This package will be refused, as he was NOT a representative of [redacted].

We will not pay any part of the invoice we received.Desired Settlement: They should never contact our offices again and should write the invoice issued off in full.

Business

Response:

Unfortunately we were not able to match your information to an account. It is possible that the account was cancelled.

Review: Per the [redacted] -

I received a phone call from a representative apologizing for the delay in sending our [redacted] and for our recent pricing error. She advised that because of their error we would receive 6 more toner cartons at our old rate of $469.50 before the price was raised to the standard price. She confirmed our address and informed me the shipment would be sent within the week. We received an invoice a few days later. I provided the invoice to our Accounting Assistant and confirmed the toner had not arrived. The invoice was held for the delivery to be received. The company called back to follow up with the status of the invoice. I explained we had not received the toner and would not be paying for product that had not been received. The toner arrived a few weeks after that conversation and the invoice was paid at that time. Shortly after, we received a second shipment of toner and a second invoice. This delivery seemed to be auto-shipped as we had not yet opened the toner received in the previous shipment nor received notification that more was being sent. At that time the Controller discovered the shipments and confirmed that toner had never been ordered from this company before and the toner we should receive is part of our contract with our local photo copy machine vendor. We attempted to return the second shipment of toner but were told we are not allowed to make a return past 30 days. The company has now followed up on the invoice, which we have informed them will not be paid. They refuse to allow us to return the toner, all of which is unopened.Desired Settlement: As [redacted] I request the following -

- Refund of $419.25 from paid Invoice Number [redacted] ($489.25 paid - $70.00 approximate actual price of toner)

- Cancellation of Invoice Number [redacted]

I would also like for this company to never contact [redacted]

Business

Response:

Nationwide Business Concepts contacted [redacted] and arranged a return for credit. Once the return has been made then the account will have a zero balance.

Review: This company shipped our non-profit organization a package of two toner cartridges that we did not order. Our copiers are all serviced locally by a company that provides our toner free of charge under the contract, so we have no need to order toner, and certainly not from a company 3,000 miles away that we have never heard of. [redacted] has now invoiced us for three toners (even though the package only contained two) at the exorbitant price of $1,408.50 (or $469.50 each), plus $49.75 shipping and handling. This pricing scheme is outrageous, but more so than that, their practices are misleading and unethical and seem designed to prey upon the unwary. The employee listed as the contact on the invoice remembers receiving a call a few months ago during which she was questioned about which model copiers we have. She did not place an order (as she is aware of the company that we use) but that phone call apparently was the source of information that [redacted] used to generate a shipment.Desired Settlement: We do not want any further shipments from this company, nor do we intend to pay for the product that has been shipped to us without being ordered. Please void invoice for the toner we received and provide a prepaid shipping label so we may return it without cost.

Business

Response:

Nationwide Business Concepts has contacted [redacted] and has arranged a return. Once the supplies have been returned the account will be credited and closed. The account was discussed in detail and the matter has been resolved.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I spoke with [redacted] from the company today and she indicated that an error had been made in shipping and offered to delete our invoices and close the account upon return of the products we have received. [We got 2 shipments, each containing 2 shrinkwrapped boxes of MP C8002 toner. We have not disturbed the shrinkwrap or opened these boxes]. Lauren Mitchell then emailed "return authorization" sheets, one for a shipment on 8/26/14 and one for a shipment on 9/24/14. I should note here that the return sheet for 8/26/14 indicates a quantity of 3, when we only received 2 shrinkwrapped boxes, and the return sheet for 9/24/14 indicates a quantify of 4, when we only received 2 shrinkwrapped boxes. We would be more than glad to return the 4 boxes; however, the company did not send us postage-paid mailing labels as we had requessted. Since we did not order these products, we are not authorized to spend our municipal members' money to return therm. We are still asking that we be provided a method of return at no cost to us. Otherwise we will have to consider any such unsolicited, unordered products to be gifts to our organization.

Regards,

Review: This company called and got the name of the a clerical staff member and stated they were our copier company and wanted to verify our copier make and model before sending a toner order. Then they sent invoice # [redacted] for $489.25, which we mistakenly paid, and then another invoice # [redacted] to us for $988.75 for toner. I've called this company multiple times and left messages to send us a refund. Received a call back by [redacted] at extension **. When I call her back, I get voice mail. I have left her 12 message with no response.Desired Settlement: Send a refund, zero all open billings and never contact us again.

Business

Response:

Nationwide Business Concepts attempted to reach [redacted] and was unsuccessful. She was emailed a return form to close out the account. Once the supplies have been returned the account will be credited.

Review: This company deceived one of our employees about printer toner. We rent a printer and have a contract with the rental company to automatically resupply us. This company claimed to be the supplier and then started sending us and charging huge fees for the printer ink as well as shipping. At least $3453 in ink in the last 4 months. That's for 6 cartridges. They also tricked our employee into ordering double the amount telling her they were expecting a shortage of ink. When accounting finally got to the bottom of it they were unable to even reach anyone at the company.Desired Settlement: I would like to send back all of the toner and be fully refunded for the purchase as well as the shipping. We have not even opened any of the toner because we don't even need it.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[I have left messages with [redacted] and [redacted] on multiple dates 9/2, 9/16, 9/19 9/14 and today 10/14 with no response. [redacted] left me a message on 10/13 a day I did not work. They know I only work Mondays and Wednesdays and so they only call me on days I do not work. I also sent this email to [redacted] on 9/21 with no response. Hello [redacted] I believe you left a message on the 17th. As it seems difficult to reach anyone at your office I thought I would try this email. I would like a refund for two invoices #[redacted] and #[redacted] totaling $1478. I would like this refund because your company sent these products without our authorization or request. We were misled by your company and would like a refund for the checks that we have already sent to you. If you would like the ink returned then please send me prepaid shipping labels. If I do not hear back from you on this matter I will move forward with legal action. I hope that we can resolve this matter and leave it at that. [redacted]

Review: I was called about 3-4 weeks ago from a representative from Nationwide Business Concepts where they told me that an order was placed for our photocopier. I was under the impression that possibly someone else in the office ordered it, but it was strange because we typically go through CPI for all of our office supplies. They asked me for the model number of my photocopier and I told them, but they continued to ask for 5 times or more. They told me it was incorrect and to double/triple check, so I got frustrated and said that is our model, if it isn't correct then you shouldn't send the product. I was called three more times asking about the model number and I gave it reluctantly. I only did this because I was under the impression that the order was already placed but that there must be difficulty with it. Finally, the week of Feb. 2 the item was sent addressed with my name and NOT our business. We had been sent NO invoice and no one knew what to do with it. Today, Feb. 10, we called to investigate it and were emailed an invoice (that I assume was JUST created today!) and the price totaled 489.25 for a "RICOH AFICIO MPC305SPF BLK". We do not have a RICOH AFICIO anything in our office. They are saying that to return it will require a 20% restocking fee! [redacted] spoke with me on the phone and I asked if the calls were recorded and she said yes. I told her to return and listen to those calls, but now I am getting no response and get answered by a different representative every time I call.

I am convinced I WAS SCAMMED! I did NOT authorize any order NOR did I ASK for this, I was put under the wrong impression...and now it is here and we cannot get rid of it because it is a scam. I have researched the company and found them to NOT BE ACCREDITED WITH THE Revdex.com, I have found them on RIP OFF REPORT, and in an article with a complaint reaching a federal district court. I will fight this to the bone, I will not pay for a scam.Desired Settlement: I would like to return the UNWANTED MERCHANDISE WITHOUT PAYING A 20% FEE and I would like this business to be closed so that no one else is scammed. I am being nice by only asking to NOT PAY FOR SOMETHING THAT I DID NOT ASK FOR. If they do not comply, I will go further up the ladder to fight this.

Business

Response:

Nationwide Business Concepts has waived the restocking fee and issued a return. Also I think [redacted] is looking up the wrong company because we have never had any complaint reach the federal court. If an order was placed in error we have done everything on our end to accommodate the consumer. When the items are returned we will credit the account.

This company uses the "printer toner" scam. They use contact info from some unknown mailing lists to cold call random people at companies, pretending to have an existing relationship with the company or be from Ricoh, Xerox, or some other copier or toner service provider. They they say that your printer is reporting it's low on toner, and could they verify the employee's name, address, and printer model so they can send the right toner right away?

They then send an outrageously priced invoice and promise to send the toner once the invoice is paid...or they send the item along with an invoice and refuse to take the item back (or charge a high shipping/handling/restock fee to do a return).

Technically, what they do may not be illegal from the Revdex.com's perspective (since they do get "authorized" from some person at the company being scammed, even if it's not an authorize purchaser from the company's perspective), but it is certainly unethical.

This company should be avoided at all costs.

Review: This company has incorporated phishing as a way to make money. They have gotten the make and model from my copier and then proceeded to bill me $489.25 for toners they never sent! When I called them to find out the tracking number from the toners they allegedly sent, they told me that it had been returned to them due to "unspecified damage". Had we not caught this, they would have made money illegally.

Beware of this company, they are out to SCAM YOU!Desired Settlement: Cease and Desist sending these bogus invoices that are thinly disguised scams.

Review: This company shipped our office printer cartridges along with an outrageous invoice. We did NOT order any product from them. They called our office and misrepresented themselves to my staff as our current copier toner supplier and obtained enough info under false pretenses to ship out an order. We have attempted to return the product, this company claims we must pay return shipping charges and a 20% restocking fee. We did not order product from this company. They pulled this scam on us back in 2012 as well under a similar name. See "Associated Business Solutions". I have both company invoices, identical process, identical fraudulent charges for an identical printer toner cartridge. Simply a different name and address.Desired Settlement: This company needs to accept a return of the merchandise and close my account at no cost to me. We will not pay return shipping or a restock fee, or the invoiced amount for the unused toner cartridge.

Business

Response:

This order was placed by [redacted] on 11/14/15 for [redacted]. All of the information was confirmed prior to shipment. Nationwide Business Solutions waived the restocking fee and approved a pre-paid return shipping label. A message was left for [redacted] as well as [redacted] to arrange a return. We are also not associated with any other company.

Review: Several months ago, we received a phone call regarding our order for our Xerox machine's printer toner. I was told that the price of the toner we order had raised, so if we ordered a case, we would retain the rate at which we had ordered the toner in the past. I have since discovered that our company has never used Nationwide Business Concepts to order any of our business office supplies, so I was blatantly lied to when this order was taken. Upon receiving a second bill for almost $1000.00, we have tried to contact them to ship this unwanted, scammed merchandise back. I have been hung up on twice, routed to voicemail six times, and have been told that there is not a supervisor that I can speak to about resolving this. I will be in contact with the company daily, until this fraudulent situation is resolved. We will also be contacting our bank to have the payment that was previously made reversed, as we were lied to when Nationwide Business Concepts contacted us in the first place. We will be calling any and all local chambers of commerce, business associations, and if necessary seek legal assistance in regard to this matter.Desired Settlement: We will be sending all three of these unopened, unwanted, toner cartridges. We expect to get our original payment back in full, and we absolutely WILL NOT BE PAYING for anything else they are fraudulently trying to scam us for.

Business

Response:

We have noted [redacted]s concern and will work to resolve these issues. Unfortunately the person that handles her account had already left for the day.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

This complaint will not be resolved until we have been given the authorization to send this unwanted, unused product back, and have the money that is involved with this fraudulent order returned to us.Furthermore, I find it hard to believe that there is not a single person who can handle and escalated situation within your company aside from the office person who handles "D" accounts. I would like to speak to the manager, or an owner, or a C.E.O. in regard to resolving our issue with your company's unsavory business practices.

Regards,

Review: This company phished for details over the telephone about our copiers and office supplies; then sent us a toner along with a high dollar invoice. When our accounting department was contacted for payment, research determined that no one here placed an order with the company for the toner. We have a supply/maintenance agreement with a local vendor; we verified with that vendor that this toner was not provided by them. Requests for return shipping labels were made by telephone and email with a NBC account manager but no label has been sent. The account manager has said that it's too late to return the toner. We did not order this toner; we do not want this toner; and, we will not pay for this toner.Desired Settlement: Send a return label to have the toner shipped back to where it came; we will not be using it or paying for it. Once toner has been returned, do not contact our company again.

Business

Response:

The original order was processed on 1/30/15. [redacted] placed an order for the Imagistics supplies on behalf of Sheldon Manufacturing. We were able to arrange a return and a return authorization for was emailed to [redacted]. Once the supplies have been returned the account will be credited.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. Once business has sent a return shipping label to accompany the return authorization form, we will return their product and consider this complaint resolved.

Regards,

Review: As with all other complaints listed in this company's profile on Revdex.com, this company got the type of printer from our receptionist and proceeded to send us a cartridge of toner without us ever ordering it. I have attempted to call them a number of times to return it and left a number of messages, with no success. After doing research online, it has come to my attention that this is a very common scam, especially from this company.Desired Settlement: While WA and CA state law dictates that we may treat this as a gift, as we never placed an order a cartridge of toner from them, I am willing to return it to them if they pay the full price of shipping and send me a shipping label. The toner is still in the original box, with original shrink wrap. If I do not hear back, I am going to assume it was a gift and we will be keeping the toner and not paying the invoice. Under no circumstances will we be paying the cost of shipping or the 20% restocking fee that is listed on the invoice.

Business

Response:

We have attempted to reach [redacted] and have been unsuccessful. A return authorization form has been issued via email. Once the supplies have been returned we will close out this account.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Ms. [redacted] response is objectively not true - they sent me a "return authorization" form, which simply authorizes me to return the toner (that they sent me in error); however, they neglected to send me a shipping label. I returned both their call and their email, saying that we would not be paying for shipping, as it was their error to ship it to us in the first place. The unethical and fraudulent practices of this company are completely ridiculous. Already this issue has taken up too much of my time - either they send me a shipping label to [redacted] in the next seven days or we will be keeping the toner.

Regards,

This is the biggest scam on the planet! I do now know exactly what was said since the employee is no longer with us, but our receptionist was in some way contacted regarding toner. She did not have the authority to make purchases on behalf of the company but a toner showed up anyway, along with an Invoice for $489.25. Not only do we not have the machine the toner was for, our toner is free through our maintenance agreement. Beware of this company. If they call, hang up - don't tell them anything!!!!!!!

Review: We received a call from a gentleman representing himself as someone from our supply company telling us that their was an issue with the last person who ordered the toner. Their has been a "price increase." He "looked into our account" and saw we had a contract before the rate increase so they would be able to honor that price but it would arrive over time in 8 shipments because it would come from their other warehouse.... (Even typing this makes me feel foolish). The problem I realized later is we get free toner from our printing company. He misrepresented himself and scammed our company. Very frustrating.Desired Settlement: We will send back the toner and would like our account to be fully refunded. We do not want any other toner coming to our company from Nationwide Business Concepts nor contacted by any of their reps past the resolution of this claim.

Business

Response:

The supplies have been shipped back. Once they are received the account will be credited and closed out.

Review: I receive a call stating that Boise Office Equipment had contacted NBC to order toner but that the price had gone up and that they would still honor our previous price. I then received a second call to verify what copier we had. They misrepresented themselves and then sent us toner for our copier. We were billed 489.25 for toner that we are on contract with BOE for.Desired Settlement: I am rejecting the toner and want them to delete the bill and take us off their calling list.

Business

Response:

The supplies have been returned and the account has been credited. We have placed this business on our do not call list.

Review: We received an invoice for supplies we did not order. We receive free toner from another company from whom we rent our copier and therefore have no need to order toner from this company, which no one in the office has heard of before their harassment began. Someone with the this company calls repeatedly but is unavailable when calls are returned. She somehow has my email address and sent an invoice. I responded to the email asking for more information and received a response with a phone number but no additional information. The person who keeps calling has been informed we only work with another company and did not order supplies but she continues to call from a blocked number and harasses our front desk staff about the invoice. We have no idea how they got our information or why they started calling.Desired Settlement: We simply want this company to stop calling us and to delete us from their records.

Business

Response:

The original order was placed by [redacted] on 12/12/14 for [redacted]. Nationwide Business Concepts has attempted to resolve this matter over the past few months. [redacted] which is the supervisor is never available. In order to resolve this matter Invoice needs to be paid or the items need to be returned.

Review: Nationwide business concepts sends toners at triple the price to businesses with out business approval.

Pretty much a scam they call and get an employee name and begins to lie to them that we have open an account with them which we never did they then send out toners which we can't use at triple the market price.

This is the third year in a row this has happen to us.

I called them when alerted by employee not to send and not to call back yet I still received an outrages bill.

Invoice #[redacted]Desired Settlement: They should be shut down they are scammers and we will not pay invoice for product never ordered / approved or delivered.

Business

Response:

The original order was placed by [redacted] on 10/31/14 for [redacted]. All orders go through our verification and confirmation departments prior to being shipped. The order was received on 11/18/2014 at 11:43 A.M and signed for by Receiving. If any order was placed in error we are glad to provide a return authorization. A message was left today for a return.

Review: This company pirated our corporate information to send toner for our printer and bill us for toner that we never requested. [redacted] at the NBC company was very courteous and said she would fax a return authorization form within 48 hours. This was on 3/7/2016. No Authorization was received. Called on 3/11. Spoke with [redacted] again, she kindly faxed RA immediately but could not authorize a return shipping label. Transferred to [redacted] who refused to authorize return shipment label. My company has a contract with [redacted] to fulfill all supplies related to our printer. This company (NBC) is taking advantage of the disconnect between our corporate headquarters where billing is paid and a branch office where the machine is located. We NEVER contacted this company, NEVER placed an order with them, NEVER requested to do business with them. One poor unsuspecting employee at my office signed and accepted toner from NBC. From there, we were billed for items we did not request. WE now REFUSE all packages from NBC. [redacted] DID authorize a return shipment label today and that is greatly appreciated.

Business

Response:

Edgate has already been issued a return shipping label. Once the supplies have been returned the account will be closed out.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,