Nationwide Business Concepts

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We forwarded the return authorization form on 8/5/15 and we still have not received the supplies in return.

We are currently waiting for the outcome of the UPS investigation.

This account has been closed out.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have...

determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I don't believe the response was intended for me. There is no [redacted] working at my company nor has one ever been employed here. If they wrote that name in error that is fine but I have not seen a shipping label and due to the response referring to an order placed by Leslie I think the shipping label will be sent to a different company therefore still leaving me with the toner.Regards,[redacted]

Nationwide Business Concepts confirms all orders prior to shipment. [redacted] placed an order in error and we have done everything we can to rectify this matter. The Canon supplies have been returned and the account has a zero balance.

A prepaid shipping label was faxed to Tanya.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would...

not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Along with the shipping label I want any and all charges waived and that they never contact this business again. The name of this business is not Leigh Buick. It has not been [redacted] since 2008.Regards,[redacted]

The original order was placed by Diamond Fowler on 7/21/14 for [redacted] Triangle. Prior to all shipments, the company is contacted for confirmation after the order. Nationwide Business Solutions spoke with [redacted] on 12/11/14 and made an arrangement to close out the account.

Nationwide Business Concepts spoke with [redacted] today to attempt and resolve this matter and was unsuccessful. [redacted] does not want to return or pay for invoice in order to close out the account.

We have tried to resolve this matter with [redacted] but we she will not transfer us to the owner. There is a 30 day return period that has lapsed on this account. In order to close out this account a return authorization will be issued.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have...

determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.This complaint will not be resolved until we have been given the authorization to send this unwanted, unused product back, and have the money that is involved with this fraudulent order returned to us.Furthermore, I find it hard to believe that there is not a single person who can handle and escalated situation within your company aside from the office person who handles "D" accounts. I would like to speak to the manager, or an owner, or a C.E.O. in regard to resolving our issue with your company's unsavory business practices.
Regards,
[redacted]

The supplies have been returned and the account is closed.

Nationwide Business Concepts is not affiliated with any other company nor does it state they are. All of the information provided to [redacted] clearly states Nationwide Business Concepts. [redacted] placed an order for the Ricoh supply and confirmed it prior to shipment. [redacted]...

also called in and a Return Authorization Form was authorized and the restocking fee was waived. [redacted] called again this morning and a pre-paid shipping label was provided to her. Once the supply is returned in its original state the account will be credited.

This account has been closed out. There is not an open balance.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed...

action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Their response is correct they did say I could return the product and they would clear out the order. The company also said I would have to pay for the toners to be returned and they needed to be packaged separately, even though they came in one box. We will not pay for the cost to return this product since we did not order this. If they would like their product back they need to email me a return label and I will send it back in the box it came in. They do have my email as well since they sent me a return slip that was supposed to go inside the return box. I will not field anymore calls from this company or waste any more time dealing with this issue.
Regards,[redacted]

We have a signed proof of delivery on the supplies. I have emailed the UPS document along with a return authorization. Once the supplies have been returned the account will be closed out.

[redacted] ordered the original order on 10/7/14 on behalf of California Closets. It was communicated to [redacted] on 12/29/14 that she would not be able to receive a refund since it was processed 2 months ago. She also requested a return on 2 outstanding invoices. One dated 11/6/14 and the other...

12/4/14. Nationwide Business Concepts will only be able to arrange a return on the December invoice since it is within the 30 day return period.

Nationwide Business Concepts attempted to resolve this matter this morning but the number on file does not have voice mail options. Invoice [redacted] has been returned and has been credited to the account. In regards to the refund, it clearly states on our invoice " Once an invoice is paid no refunds...

can be issued". All orders go through our verification and confirmation departments to ensure that we have all of the correct information prior to shipment.

Revdex.com:
I have reviewed the response made by the business...

in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  [redacted]pp DID NOT place, nor authorize any order.  The people that called from NBC asked for her name and to verify Peak Health's mailing address - this is a common request for our business.  She DOES NOT have the authority to place or approve such an order unless specifically directed by the owner of our Company.  NBC solicited Peak Health - no one sought out their service from Peak Health.  NBC presented this as an order that had to be approved ASAP in order to take advantage of some lower prices.  They called me first a week before they spoke with [redacted]  I told them that I did not believe we had placed any order with them and could not approve anything.  They called back the next week and Leigh Ann happened to answer the phone.  NBCs business practices are fraudulent.
Regards,
[redacted]