Nationwide Business Concepts

Nationwide Business Concepts arranged a return with [redacted] and waived the restocking fee.

Revdex.com:
I did not want the other toners and made an effort to call them with no response.  If I need to I will keep the one that they tricked me into buying (already pd for)  but not the other ones!
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Nationwide Business Concepts has attempted to reach [redacted] a few times. Neither of the times have been after hours. One of the calls is documented at 8:35 a.m. Pacific time. There machine might not have the correct time settings. We have attempted to reach them to arrange a rtn. If the order...

was placed in error we are willing to provide a return shipping label to credit the account. All orders go through a confirmation process to ensure we have the correct information.

The original case order was established by Julie Henley. Prior to the supplies being shipped out it went through a verification process. Our company clearly states Nationwide Business Concepts and does not work with any other company. We will continue to contact the location to resolve this...

matter.

A return shipping label has been provided to [redacted]. Once the supplies have been returned the account will be closed out.

The supplies have been returned and the account is closed out.

Nationwide Business Concepts has emailed return authorization forms. Once the supplies are returned the account will be closed out.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[The order was not verified, the business indicated on the phone they were with our current provider and NOT honest.  We will not pay for this item and the vendor needs to send us via email a shipping label for returning the product.  If we do not receive this label by September 1, 2015 as indicated in our letter received by Nationwide Business Concepts via UPS we will report this to the attorney general office for the State of Texas.   ]Regards,[redacted]

The original order was placed by [redacted] on 1/8/2015 for [redacted]. All orders go through our verification and confirmation departments. If the order was placed in error we will arrange a return.  A message was left today for [redacted] to discuss this matter.

As stated previously, all orders go through 3 different departments prior to the supplies being shipped out. After the order was placed our verification department contacted [redacted] on 6/12/15 to go over the account again. Our shipping department contacted her on 6/25/15 prior to the supplies being shipped out and opted for the regular ground shipping.

The original order was placed on 10/7/14 by [redacted] for [redacted]. All orders are verified prior to being shipped. Nationwide has attempted to resolve this matter for the past few weeks and was unsuccessful until finally reaching [redacted]. We will contact them again and issue a...

return authorization.

I have forwarded a return authorization to [redacted]. Once the supplies are returned the account will be closed out.

Unfortunately we were not able to match your information to an account. It is possible that the account was cancelled.

This is the biggest scam on the planet! I do now know exactly what was said since the employee is no longer with us, but our receptionist was in some way contacted regarding toner. She did not have the authority to make purchases on behalf of the company but a toner showed up anyway, along with an Invoice for $489.25. Not only do we not have the machine the toner was for, our toner is free through our maintenance agreement. Beware of this company. If they call, hang up - don't tell them anything!!!!!!!

I attempted to reach [redacted] in regards to this account. A return can be arranged to close out the account.

We have noted [redacted]s concern and will work to resolve these issues. Unfortunately the person that handles her account had already left for the day.

The original order was placed by [redacted] and was processed on 2/27/15 for [redacted]. The order went through our verification department prior to it being shipped out. Payment was received on the first order and was processed on 3/25/15. The second half of the order went out on...

3/30/15. They did receive the Toshiba supplies but the radio was a complimentary gift for making a payment and keeping the account current. I did see that [redacted] returned the supplies. Once they are received we will credit there account. I don't understand how they do not have out information being that we have been in communication with [redacted].

As a courtesy we have closed this account. There is no open balance.

We arranged a return for the July invoice with [redacted]. Once those supplies are returned the account will be closed out.

Nationwide Business Concepts provided them with a return shipping label. The supplies were delivered today and the account has been closed out. We have also placed them on our do not call list.