Nationwide Business Concepts

Review: NBC contacted our office and requested to know who provided our toner for copier. They proceeded to let us know that the price of oil was driving up the cost of black toner and that if we ordered that day, we could "lock in" the current price of $489. Without full investigation, the order was placed for one black toner. The toner was paid for. However, upon full consideration, we discovered that our copier is under contract and we do not have to pay for any toner outright. About two weeks later, we received a box with three more toner cartridges inside and a bill for $1458. This toner was not ordered or needed. After multiple attempts to contact NBC by phone as prescribed on the invoice and request that the toner be returned, no one ever answered the phone there and no one returned our calls. The toner was returned with the prescribed 30 days in the original box. A letter was also sent requesting that the account they set up for our company be closed and for them to cease contacting us or shipping toner to us.Desired Settlement: That the shipment will be received by them and we are not held responsible for any "restocking fee" since we did not place the order. The invoice will not be charged or held as unpaid by us.

Business

Response:

The supplies have been returned and the account is closed out.

Review: The salesperson called our clinic and represented himself as being our current supplier of Lexmark toner and asked if we received our latest toner cartridge. He stated that the price would be going up next year, but we wouldn't have to worry about it now because we're under contract. We are under contract with Lexmark but he did not represent Lexmark. We didn't realize this until we got Invoice # [redacted], billing us $589.25 in the mail and received a cartridge from them that wasn't even the right model. When I called to dispute the charge I was told we had ordered it. I told the customer service rep that there were shady business practices by at least one of their sales reps. She laughed at me. By the end of the call, she did say she would send us a return shipping label. But we have not received that yet.Desired Settlement: We want the bill reversed, the account cancelled, a pre-paid return label for the cartridge, and no further calls from this company.

Business

Response:

A return shipping label was faxed on 4/15/15 to the fax # that was provided ([redacted]). It was also re-faxed today. Once the supplies have been returned the account will be credited.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. We have received the shipping label and returned the unwanted item. I will wait for the business to credit the charge and, if it does, will consider this complaint resolved.

Regards,

Review: Nationwide Business Concepts (NBC) made a call to the administrator of our copy machine supplies posing as a Ricoh employee. The representative stated Ricoh was changing vendors on the Ricoh Toner Cartridges and the price would increase with the new vendor. They stated we could purchase 8 cartridges at "The old Price" and would ship on the as needed basis. We never authorized release of any product. Last week our administrator noticed we had 10 bottles of toner on our shelf and discovered deliveries from Nationwide Business Concepts. Our Ricoh contract actually includes toner. The market price for this product is $25 to $80.00 per bottle. NBC charged $469.50 per bottle, plus freight. I called Nationwide Business Concepts on March 2 and spoke to an administrator. I requested they take back all toner and issue full refund, advising this product was not ordered. The administrator informed me that she would void the last unpaid invoice, but that no credit or refund would be offered for the prior deliveries. Unsatisfied, I asked to speak with the manager. The administrator stated it had to go through normal channels, refusing to give me any contact names. She stated she would email their accounting department and copy me, so I would have record of this request. No email and no correspondence was received.Desired Settlement: Credit all invoices (5 invoices totalling $4913.75 dated from October 2015 to February 2016) and issue a full refund of all payments made. $3411.17

Business

Response:

Nationwide Business Concepts attempted to reach Lori and was unsuccesseful. We have credited the February invoice and the account has been closed out. There is a zero balance.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

No attempt to contact me has been made. I do not know why they say they have. I have not heard from anyone at Nationwide Business Concepts regarding this issue.

Regards,

Review: This company called and got the name of the receptionist stating that they were with our copier company and wanting to verify the information on the copier so that they can send out the toner. They even went so far as to say that the toner was on back order and they needed to verify contract information and address for shipment. They sent an invoice to us for $489.25 for toner. I've tried to call this company multiple times but they do not answer.Desired Settlement: I would like our name and contract information taken off their call list. I want no more contact by them and I do not want any more invoices for product not ordered.

Business

Response:

This account has been closed and placed on our do not call list.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,