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Nationwide Settlement Solutions Reviews (78)

Again I do apologize that you are upset You did NOT pay 14,into escrow you paid 14,for multiple services in terminating your multiple timeshare ownerships if you no longer have a copy of your contract we can provide one to you so that you may see that in no way did we even imply that our service cost would be placed in an escrow account The service costs that are paid to us are used for various operating costs with regard to operating a business The money that you paid into escrow was used to pay you termination fees and maintenance fees As we have previously told you, you will have to speak [redacted] about your escrow account and if there is any money left in that account We do not have the legal right to an accounting of the escrow money that you paid to [redacted] ***, but you absolutly do and are at liberty to request that from them at any time

Initial Business Response / [redacted] (1000, 9, 2016/02/08) */ I am very sorry that there has been a disconnect in communication with youI assure you that this is not how we do businessOne of the girls from the office will be calling you to get more detailsie phone number(s) that you called, did you leave a message Initial Consumer Rebuttal / [redacted] (3000, 11, 2016/02/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) NEVER received any response from anyone! Final Business Response / [redacted] (1000, 16, 2016/02/23) */ At 3:pm on 2/11/we sent Mrs an email in response to the conversation we had just had with her over the telephoneThe phone conversation was cut short because Mrs was in an accident and said she would call backTo date she has not returned our call or responded to our emailPer the phone conversation Mrs admitted error when typing in both the phone and email

Complaint: [redacted] I am rejecting this response because: It is true that my father acknowledged that if the contract was cancelled there would be a 20% fee assessed to "recover costs incurred to process the contract", we cancelled the contract approximately hours after it was signed This was over a weekend and there is no way any "processing" of this contact occurred It is also our contention that Nationwide used very high pressure sales techniques on my father who is years old and suffers from significant memory and cognition issues As to your contention that you have no record of our repeated calls to you, that is an absolute lie! In fact when I finally was able to talk to a "manager" she initially used this same deflection until I provided her with a detailed log of all of our attempts to reach Nationwide I was also able to provide a detailed log of what was discussed and promised in terms of when we would get a call back from a "manager" At that point she suddenly acknowledged that they did have a record of these calls To state that Nationwide takes pride in their customer service is laughable at a minimum They only agreed, I think reluctantly, to provide the 80% refund after I told them that if we did not have proof that the refund had been made by the end of that day, we would be taking formal legal action through our Attorney and that we were opening a complaint with the Revdex.com as well as the Missouri Attorneys General Office.So while we may not have "legal" claim to the remaining 20% of this contract, the lack of good faith and morality to do "the right thing" shows exactly what Nationwide thinks of their customers (victims) Sincerely, [redacted]

As stated several times the that she is referring to is our service cost for her multiple deeds that we are assisting her to terminate To give a break down of her specific service cost would not be possible Some of the costs go toward costs of operating any business Some of the costs go toward processing and completing Miss [redacted] 's timeshare relief What Miss [redacted] is asking is not something we cannot accommodate as a complete breakdown of the processes of timeshare relief of different legal and professional costs associated as well as business operation costs are too many to give any detail We equate this request to asking a car dealer to break down the cost of the components of the car that someone would be paying for It just isn't possible

Initial Business Response / [redacted] (1000, 5, 2016/01/12) */ After many hours on the phone with our merchant account we were unable to determine the reason why the money was not refunded to the card as promisedAs a result we sent the refund via checkWe sent this certified mail and can provide a tracking number Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/01/23) */ (The consumer indicated he/she ACCEPTED the response from the business.) The check was received and we are satisfied with the resolutionWe regret having to involve a third party but the issue went on for too longWe also wish to acknowledge the excellent service the Revdex.com provides to the public

Initial Business Response / [redacted] (1000, 9, 2015/12/01) */ Mr [redacted] never received a letter of rejection from [redacted] or from us nor did we refuse proper documentation from himWhat he did receive was a letter from [redacted] that said "We are in receipt of your documents but we did not receive the below listed documents for your [redacted] ownershipTherefore we are returning these documentsPlease locate the below listed items and send them to us, so we may continue your transferShould you not have these documents you may need to contact the resort Certificate Verification document" Mr [redacted] then called our office and we also explained that he not been rejected by [redacted] but we understood his frustrations and we would come up with a solution We did find solutions that would not require Mr [redacted] to locate his recorded deed or certificateMr [redacted] has not returned our phone calls and therefore is unaware of all of his options We take pride in our client relations and are willing to go the extra mile in order to provide a positive experience for all parties involvedAll that we ask in return is cooperation and communication

I received a cold call from Nationwide Settlement Solutions that showed up on my caller IDI answered the call because I do car insurance with Nationwide Insurance Company and thought the call was in reference to the settlement on my son's car that was involved in a Hit and Run accidentAnyway, listened to their spillAll kinds of talk like they are big Christians (i.eGod Bless You, we are helping people because we feel God wants us to, etc.)Anyway went to their meeting in Columbia, SCListened to their spillThen the figure on how much to get their help to get out of timesharesTimeshares we never purchased but inherited (one is still listed under my parent's estate)We were astonished at what they wantedListened to the conversations around the room of what they wanted from other attendeesWe told them we wanted to go home and talk about itThey kept sending person after person to convince us to pay up that dayJust like going to a Timeshare spill for purchasing one, which we have not done in over yearsEven in our tender 20's we recognized a BAD investment We were the last ones in the meeting that dayThe others bought their bill of whatever and paidBy the last salesperson, the price had reduced to less than 1/of what they asked in the first placeWe felt so sorry for those that paid the high price originally quoted to themWe still said "No" to the significantly reduced priceThey continued to walk to the car with us hoping during the walk they could change our mindsNo dealWe left with our money which we will use to hire an estate attorney to help usSo reminded us of the companies holding the Timeshare property trying to convince us to convert to points if we let them talk to us while we vacation at their properties

Some time ago, we spoke with Mr [redacted] and gave him a refund of $which he agreed to and was satisfied with He wanted to continue with our process and relieve himself of his timeshare We agreed to continue working on his case and we are doing soPer the contract that Mr [redacted] signed with us, we did agree to pay his maintenance fees after the 90-day time frame, but he never contacted us about this We will indeed pay the maintenance fees, so we are uncertain why this is any issue and why he did not inform us if he received his bill for the maintenance feesWe continue to work on Mr [redacted] ’s case and will relieve him of his timeshare We are unsure of exactly why this complaint was filed as we have done everything he has asked us to do

Initial Business Response / [redacted] (1000, 5, 2015/09/02) */ Mr [redacted] was given a discount at the seminar of 75% offWe are unable to given him any further discounts seeing as how we are doing his process at costMr [redacted] was not given any information at the seminarWe have repeatedly tried to contact Mr [redacted] to help him understand our processMr [redacted] 's phone goes straight to voicemail and he will not return our calls Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) We have recieved all calls or returned any missed calls We were told that we had to do it this way because the laws changed & we now held it in inpertuity also that our heirs would be forced into keeping it Their time frame has also expired Final Business Response / [redacted] (4000, 28, 2015/10/02) */ I have spoke with Mr [redacted] and we are very sorry for the experience that he hadThe appropriate people have been disciplined and I will be giving him a full refund Final Consumer Response / [redacted] (2000, 30, 2015/10/05) */ (The consumer indicated he/she ACCEPTED the response from the business.) Donna from Nationwide Transfer called September & said I should have a reimbursement certified checkI have not received it as yet She was very apologetic & was unaware of these practices & thanked me for making her aware of them

Received cold call asking if I was satisfed with y timeshare Unintelligible speech - rude - brusque and hung up on me I would NEVER consider doing business with this company

Initial Business Response / [redacted] (1000, 5, 2017/03/22) */ We are very sorry for our mistakeThis refund not being issued was a clerical errorI have made sure that refund has been processed

Attending a Nationwide Transfer seminar is like attending a timeshare seminarBoth are out to sell you a bill of goods at whatever the market will bearI paid $6,to Nationwide to eliminate a timeshare for which I was still payingI paid $2,additional to transfer a paid-in-full timeshare out of my nameI thought all expenses would be paid but they catch you with the fine print and I was asked to cough up another $for a transfer feeIt seems I signed the document that said I would be responsible for the transfer feeBuyer beware! Read all the fine print! By the way, I was helped to get out of the first timeshare by accepting a declaration of foreclosure which had a negative affect on my credit ratingYou can get a lawyer to write the same $6,letter for a lot less! All in all, Nationwide consists of a glib presentation with the caveat of do it now or it will cost you more later! Don't believe it! Think about it then consult a lawyer before signing anything

Initial Business Response / [redacted] (1000, 5, 2015/06/29) */ I have all ready placed [redacted] on our Do Not Call ListIt is not our policy to repeatedly call a potential client and I will be looking into to the events [redacted] described to me in the e-mail he sent to us and the proper discipline will be given to those who deserve itI am very sorry for this inconvenience Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/06/30) */ (The consumer indicated he/she ACCEPTED the response from the business.) The almost daily calls have stoppedI am sorry it took this step to get them to stop, but I am pleased that something finally workedThank you

Initial Business Response / [redacted] (1000, 10, 2016/05/23) */ We are able to get the ***'s out of their timeshare contracts and are more than willing to do soThe ***'s have choose not to return any paperwork to usThey made this decision after visiting their timeshare and once again being sold by themWe have completed this process for thousands of people and there is no reason that we can not complete this for the ***'s if they would just return the paperwork Initial Consumer Rebuttal / [redacted] (3000, 16, 2016/08/09) */ They took our money and we signed everything over to them (time shares) & Nationwide never contacted us againI called them and wrote them often and all they said to us that we can & will sell your timeshareDuring my calls they never said or mentioned we need to get them more paperwork to sell them called them after reading your info to me by emale Saturday July 30, They said we told you send us more paperworkI asked what was the paperwork aboutShe could not tell me but said the supervisor would call me on Monday August 1, No one called me because there were no more to fill outTat lie was just a ploy to get you off their backI called them & told them that the [redacted] Law Firm had returned my [redacted] to us when I told them that I had visited my timeshare in person and took them a copy of all the 9-papers we signed at the work shopThey told [redacted] that it was a scam thats why he sent our money because the like Nationwide told me never to contact the timeshare to prevent us from learning that they were a scam [redacted] Law had called one of my time shares & had them change my address to his law firm addressMy name was on the contract when I took all my materials I signed they changed my address back to my home address & told me that [redacted] told them not to talk to me about my timesharesMy time share was person told me in person that if they say they never sold you your time share the maintainence fee & only other fees would be my responsibility because our only I could come to the office and change my title over to some one elsePlease know that they never mention more paperworkWhen I talked to them on Saturday they said I would not get my money back because I broke the contract by contacting the time shareThat was not written in the contractThey said that to prevent us from finding out the truthPlease help usThe attorney General offices told me Nationwide owner was [redacted] & another agency told me [redacted] was the ownerGoogle on the computer both of them has the same logo, the same family picture and the same wording but different addressesThat seem like a decoy of a scam we are adults & are very sick .We need our money to help with living expenses, hospital bills & medicinePlease help usThey are lying to stop you from helping us Final Business Response / [redacted] (4000, 18, 2016/08/15) */ Miss [redacted] and Nationwide have been in constant contact I can provide transcripts of the callsMiss [redacted] was never told that we would sell her timeshare as this is not what we doWe are able to get the ***'s out of their timeshare contracts and we are more than willing to do so Final Consumer Response / [redacted] (4200, 24, 2016/09/21) */ Thank you for working on my case for NationwideThe enternet has many negative complaints against Nationwide & Revdex.com know they are a scam who only tell lies to get byI have call & is only able to get to the receptionThey tell me they can get rid of my timeshare for me and my time share says they cannot, only I can change my title to someone else & they are a scamThey say I am still responsible for my maintenance fees yearlyI call & wrote Nationwide to leave my timeshare aloneI am paying my maintenance fees and using my timesharesI demand to be out of the contract with them & that we signed our timeshares over to them & send my money by to me & my husbandThey continue to tell me they can get me & my husbandThey continue to tell me they can get me out of the contract with the timeshareAll we want is our money back & those papers we signed be made voidPlease return any reply to be by mail

Initial Business Response / [redacted] (1000, 5, 2016/09/27) */ I have tried once to call [redacted] to get some more details on this complaint so that the appropriate person may be disciplinedI have no employees by the name of ***My office line is XXX-XXX-XXXXIf [redacted] could please call me and provide the dates and times of the calls and also the phone number she was called from I will get this problem resolved promptly

Initial Business Response / [redacted] (1000, 5, 2016/04/05) */ The clients tied our hands by not returning the required paperwork for over monthsIn which we reached out many times to get the paperworkAfter we finally received the paperwork back from the client we are now in the final stage of completionWe are completing the process as promised Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/04/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am not satisfied with Nationwide responsenow they claim that after receiving the paper work requested, they are now in the process of finalizing the work The truth is I never send them any paper work to help them finalize the process Between Nationwide, [redacted] s and [redacted] in Springfield Missouri they all had access to the info needed to take care of my contractsfor the first four months after signing the contracts,no one contacted me, I made the initial contact to see how the case was going, that trigger the request for more paper work.asking for more paper work, in my opinion, was just a way to delay the process I feel I should not have to pay for services I can get done for freefrom Mayan resort I stand firm in asking Nationwide for refund of $2,and to stop the process of terminating my contract with [redacted] I still expect Nationwide or [redacted] s to release my husband and I from contract with [redacted] I have already payed $3,for the services Final Business Response / [redacted] (4000, 9, 2016/04/19) */ We have documented conversations with client showing that our claims are trueClients failed to return paperwork and hindered our process causing a delay Final Consumer Response / [redacted] (4200, 11, 2016/04/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) Nationwide Transfer has no proposal resolution [redacted] is doing for me what they said they would, Now we are in the process of terminating the contract with out paying exuberant money for the services.and that is to let me out of the contract If Nationwide still refuses to reimburse the $2,I consider this two actions, Elder abuse and fraud

Initial Business Response / [redacted] (1000, 5, 2015/06/23) */ We here at Nationwide Transfer LLC never make a guarantee about time framesWe give an average amount of time that it normally takes in order to get the job doneUnder no circumstances did we ever write a check in pencil that is just an absurd thing to sayAfter [redacted] refused to cash the check that we wrote them to pay for this clients maintenance fee we determined that it would be in the clients best interest that we send the check directly to the resort to insure proper paymentI would like to point out that we were under no contractual obligation to pay these maintenance fees but we strive to always go above and beyond for our clients

Initial Business Response / [redacted] (1000, 5, 2015/12/31) */ Miss [redacted] process was never placed on hold and the process was proceeding as normal. Her resort confirmed they had all the necessary paperwork to complete the transfer. After we had done all the leg work in the process Miss Kern decided to... piggy back off our work in order to finalize the process herself. We are very happy to say that Miss Kern's process is complete and that would not have been possible with the work we put forth. Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/01/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) If you go through the records of conversations with your office staff, if indeed they keep proper records, you will see that I was told that my account had been place on hold about August forth. That was the reason given to me for them not talking care of the maintenance payment for the one unit. When I called back, [redacted] answered the phone and told me rudely that we had been through all that, that being the my account was on hold and that I would have to pay the maintenance fees for 2016 to put my account active. I was calling to learn when the account had been put on hold. She gave me to the office supervisor, [redacted] (spelling ?) Who assured me that she was at the top of the company ladder, excepting the owner. I had been told my account since January 2nd, 2015. But, since I had been in direct contact with the office for several month, per their records, in which I was told everything was going fine, I was told the account wasn't really on hold at all. I was told that in order to continue work on my account, as I said before, that I would have to pay the 2016 maintenance fees, in the neighborhood of $1,000. This is when I called the Williamsburg Plantation Resort, to see what they could do. By going thought them, I was able to free myself of the property in three weeks, without interacting with rude office personnel, and being lead to believe that 'everything was going well'. Taking a customer's money, passing the job off to some other branch to actually do the job, and never check to see if anything is being done, is an abuse. The timespan I am talking about is from February 2, 2015, to early October to find out why the request for the estoppel was not moving forward. This, even went I was calling monthly to find out what was taking so long. When I paid the initial approximately $4,000, I was told , other than paying the lawyer, transfer, any other required fees, that I would not have to worry about a thing. I would not have to pay maintenance fees or taxes again to the resort. Final Business Response / [redacted] (4000, 15, 2016/01/14) */ One of our employees did miss [redacted] incorrect information and for that we are very sorry. Our employee told Miss ***n that her process had been placed on hold. The reason our employee had incorrect information is because Miss [redacted] husband had called to place his process on hold and our database was mis-noted and all for of the files showed on hold. As far as the process goes we were doing our job with the 2 that Miss [redacted] wanted terminated. We do however understand the inconvenience of being misinformed and have tried to contact her to issue a partial refund. Final Consumer Response / [redacted] (4200, 17, 2016/01/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am certainly anxious to talk with the owner of company. I am still awaiting the call. I did call on Friday Friday, as I see NO evidence that I have received a call from them, except for a call from Sonnett. I would expect a call back tomorrow, as I had called near the end of the day, today, and got the answering machine. The representative I had talked to on Friday, that Mark was going to cal me on Tuesday, yesterday. It is Wednesday evening and I am still waiting.

my parents signed up with nationwide transfer awhile backi was sketchy at first about them doing so because they had been taken so many timenow that they am out of my timeshare I am glad that they did itthrough the whole process the office would take my calls and return my calls and ease my mindthere came a point where I had to take over everything for my parents because they could notit caused a few bumps but the office was very nice and helpful and walked me through everythingi would recommend them to anyone out there

As a response to the message from the business of March 7th, 2018:I am physically ill with your comments and disgustedTo me, $14,given to you in October is a lot of money in my worldWhere has it gone? Your response of operating any business to me is appalling and appears to be a scamIn regards to calling me Ms***, I am actually Mrs***Mr*** and I both gave you our moneyI believe you took advantage of a couple in there 70's who rely on social security and savings that we gave youAs far as stating you took care of multiple deeds in your response, we only had deeds and the cost of maintenance was not over $a year. Therefore again being redundant, $14,is a large sum that you had to work withYour response about asking a car dealer to break down costs is out of contextIf I bought a car, I would have had a CARWith you I have nothing and no moneyLastly, telling me it just isn't possible upsets me even more in thinking this is a scam.P.SDo I have any money left??

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Address: 1420 S Enterprise Ave Ste E, Springfield, Missouri, United States, 65804-1738

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