Nationwide Settlement Solutions

Initial Business Response /* (1000, 5, 2015/12/22) */
Mr *** signed our contract on 9/27/on 10/13/we sent him a form that he needed to sign and return to usOur contract clearly states that failure to comply with any written request for paperwork or information for a period greater than
will result in a decline of service and forfeiture of all monies paidWhen Mr *** called us on 12/10/we informed him again of our policy and offered to help him in any way we couldMr *** declined our helpMr *** is not eligible for a refund

We were switching lawyers to accommodate and finish Ms***'s work due to the lawyer who she speaks about above not handling her case in a proper fashion We wanted everything to be handled correctly and legally for the benefit of Ms*** However, Ms*** was able to get in
contact with our former lawyer and spoke with them after we had expressly told her that we were now working with a new legal team The old lawyer told her that they negotiated a settlement for her which they should not have done Had Ms*** been patient, a settlement most likely would not have ever happened Helping our clients is a hands on process and requires a bit of time and patience All clients are told that in our seminars Had Ms*** waited for the process to finish and not dealt with our old attorney as instructed, we could have finished her work and she would not have been out any more funds She chose to ignore our instructions and took matters into her own hands instead of letting us complete the work

Initial Business Response /* (1000, 5, 2016/09/23) */
I assure you this is not the way we do businessOur office phone number is XXX-XXX-XXXX or our email is ***@nationwidesettlement.servicesI would be very happy to place you on our Do not call list if you would please call or email with
your phone number and if you have the dates my representative called and the phone number they called from so that I may appropriately discipline them

Initial Business Response /* (1000, 5, 2016/11/04) */
We have been trying to reach this client by phoneIn order to help him we need to talk to clear up any confusionOur office phone number is XXX-XXX-XXXX and we can be reached here Monday through Friday between the hours of 9am and 4:pm
central standard time
Initial Consumer Rebuttal /* (3000, 7, 2016/11/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We were called by Nationwide on 11/1/and we told them that because they had not lived up to their promise of a resolution to the timeshare within the ninety days as they promised, we want our money returned to our credit cardTheir call on 11/1/did not clear up any issues in fact we got nothing from them except when I asked for my money back they responded " I'll check with my manager"That was the last conversation with them as of 4pm 11/7/We have caller id and there are no calls from them since 11/1/This shows a lack credibility on their partThis issue will only be resolved with a full refund of our money
Final Business Response /* (4000, 9, 2016/11/10) */
Clients was sent paperwork to be filled out and a partial refund on 10/13/Client then stopped calling our office and began calling a representatives cell phoneWhen we were made aware that the client was calling our place of business yet an off duty employee we called him from our officeAt this point client screamed into the phone and hung upWe then responded back to this complaint and again left our office number and asked for a call from himClient is not eligible for a refundWe can complete process and are more than willing to talk to him and get this sorted outOur phone number is XXX-XXX-XXXX
Final Consumer Response /* (4200, 11, 2016/11/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I called their number on 11/10/and talked to *** who said she would have her supervisor call me that dayAs of 7:30pm est 11/14/16, I have not received any communication from her or anyone at NationwideThis company is not acting in good faith over this issue and I want a full refundThis transaction with them was to be handled in days and it is now over days with no resolutionThis is totally unacceptable

Complaint: ***
I am rejecting this response because:
I never got a listing of where the money went from the $14,in my escrow accountI don't know how that money was dispersedAnd why did you transfer my account to *** *** *** and charge me a transfer fee of $and then again transfer to *** ***At each time the transfers were done, I needed to do paperwork again with my deed, my property location, and send that all in to be worked onIn April of my husband became ill, family members became very illAgain I called Nation Wide to see how much I had in the escrow accountI got no satisfaction, so I told them to not bother me anymoreThen as of 2018, I received information from a family member that on the computer was Nation Wide Transfers and problems began. I have documented statements from others consumers dating back to July that they believe the company is a fraudI do not understand the statement when the company says they do not sell timesharesIt is my understanding from the seminar I attended in the *** *** in Scranton, PA on October 10th, that you indeed did sell timeshares and that was the reason for us giving you credit cards, one being in the amount of $6,and the other in the amount of $7,It would be foolish on my part to give you this money if you did not sell timesharesWhen they say they would be happy to continue on and help us divest our timeshares, they informed me I have no money left. They would be happy to reopen my claim if I send them another $1,000. I am unable to do so, I am brokeI am very very upset to be out that kind of money with nothing having been accomplished in 1/years
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/09/22) */
Mr *** was refunded by check # *** and it was sent back to him via certified mailOur phone is and always has been 417-812-or 1-800-965-If Mr *** would like to call for a tracking number we would be happy to give it to him

We have been trying to get in contact with this client. We do wish to work out a mutually beneficial agreement with them to either complete process or to refund. Client's voicemail box is not set up therefore we can not leave a message. If client would please give
us a call we will make this right

We agreed to sign up with Nationwide after the presentation given in Cedar Rapids, IAAt that time, they were and accredited business with the Revdex.com and had a good ratingThis was almost years agoWe paid the $** they asked for They said it would take one year from the day we started with themLike I said...that was almost years agoThey told us to stop making payments to *** and they would send letters to the credit bureaus so our credit wouldn't get dingedWell, it did, big timeEvery time I call Nationwide, the "manager" tells me that "it's a waiting game", and that *** just needs to sign the final paperworkI'm fed upI was told it would take about months to clear our credit once we win the lawsuit against *** I feel like that is never going to happen!!! I wish we wouldn't have paid the fee up frontWe are stuck with bad credit now and still no resolution

Initial Business Response /* (1000, 5, 2015/10/02) */
Contact Name and Title: Melanie ***
Contact Phone:
Contact Email: ***@gmail.com
I am very sorry to hear thisWe here at Nationwide Transfer do not condone this type of behavior from our employeesIf Ms
*** would give me a call I will get her phone number put on our do not call list and I will make sure the representative that she spoke with is disciplined appropriately
Initial Consumer Rebuttal /* (2000, 7, 2015/10/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)

We have researched the consumer’s phone number in our voicemail system and do not show any record of his call. We are deeply sorry that his phone call(s) were somehow missed. We take great pride in our customer service and hate to hear of an experience such as this. The consumer
did sign a contract with our company on September 30, 2017, wherein he agreed to the provision that if he timely rescinded the contract, which he did, there would be a 20% charge that would be assessed to recover costs incurred to process the contract. Consumer was refunded the monies paid to Nationwide, less the 20% charge agreed to. There is no legal basis for the refund request

Initial Business Response /* (1000, 5, 2015/06/02) */
Ms*** did not stay to find out what kind of services we would be able to offer herShe left before anyone had a chance to talk to her about her particular situation

Initial Business Response /* (1000, 5, 2017/01/13) */
*** has been non-compliant from the moment she signed up for our serviceOn 9/11/We called her to ask for paperwork we had requested and not receivedOn 12/22/we still did not have the form and requested it againon 12/23/we
received the form12/23/***'s daughter got involved, the only thing her daughter did was yellShe did not allow anyone in the office to answer her questions, shouted obscenities and hung up1/27/***'s daughter called back and was very pleasant said they were going to get requested documents to us3/7/third and Final notice was sent to client by mail that we had not received requested documentThere was no response or any correspondence from this client till this complaintClient file is currently inactive, but we can and will complete this process for her she only needs to provide document, if she can not obtain the document she may call us and one of our staff members will be glad to help her
Initial Consumer Rebuttal /* (3000, 7, 2017/01/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Nationwide Transfer is not telling the truthMy daughter-in-law did not yell or swear during her conversation with this companyThey were very nasty with herThey never requested any documentHonestly I don't want any further dealing with themThey just steal money from individual and are vey nasty!! I visited their website and read where there were others who Nationwide Transfer took money from

This reply is not true If you read my complaint you will see that I documented all communication, so they were aware that there was a problem! As stated in my complaint I was told that they would litigate my case against Blue Green felt sure they could win the caseThe $10,would be split 60% for me 40% for nationwideI called Nationwide on Aug.10, spoke with ***, She informed me that they did not litigate cases against Time Share sellers and I should not have been told suchThis would have returned $6,to me On Monday Aug I received an e-mail from Standard Timeshare Transfers stating that I had to pay maintenance fees before they could complete the transferWhen I ask why she was saying days and in the Nationwide agreement it said days she did not have an answerCalled Nationwide again on Augspoke with LeoShe informed me at this time they were going to refund a portion of my money but they were having trouble with their merchant getting it postedI told her that VISA had informed me that all transactions should be posted within hoursI also informed her at this time I would not settle for less than $dollarsCalled again on Aug.22, 10:AM and was told everyone was in a meetingI requested they reply to my call or e-mail me a response. No response! Called again on Augat 3:PM was told management had left earlyCalled again on Aug28,2:PM Informed person I spoke with that I was filing a complaint with Missouri Attorney General, Consumer Protection division, and was also going to file one in Kentucky , and was also going to obtain an attorneyFiled complaint on line Sept5, 2017, with MoAG office. That same day my VISA account was credited $Called again on Sept13, 1:Pm to inform them I would settle for an additional $be credited to my VISA account. The $being the maintenance fee that was required because of the day changeIf this was not agreeable I would instruct my attorney to file in Kentucky, for the full amount plus any legal fees that I might incur. I was told office manager was out at present time, but would call or e-mail when she returnedNo response On Friday Febreceived call from Nation Wide stating they would refund my $maintenance fee that I paid. his was after I filed my complaint with Revdex.com on Feb They were well aware of all these transactionsI paid the $transfer fee to Standard Timeshare Transfers. This still leaves Nation Wide with $3,dollars that I paid them. *** ***

Complaint: ***
I am rejecting this response because: You have not provided a breakdown of the $I would like an accounting of where my money is or where it went.
Sincerely,
*** ***

Initial Business Response /* (1000, 6, 2016/11/14) */
Client signed up for our services on 12/7/then failed to return paperwork till 10/5/wich is out side of the day periodTherefore client forfeited all monies paid and is not due a refundWe have been working on these files and we
are able to terminate the contractsWe are more than willing to do so
Initial Consumer Rebuttal /* (3000, 8, 2016/11/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am waiting for proof that this was the case since I HAVE proof to the contraryI have several copies of the paperwork signed by my mother before her passing, and notarized (with the Commission Expiration not until March 31, 2016) on March 9th, 2015, and mailed on the same dayThe documents I assume you keep trying to refer to by conveniently neglecting to mention this FIRST set, are the SECOND set of papers that were sent in to your company but this time in my name as Executor and I personally signed and notarized on November 23rd, since YOUR COMPANY was unable to fulfill your contract while my mother was still aliveI was assured that this transfer was still in process you just needed the death certificate, executorship documents and new transfer papers in my name to update the file which all involved parties were made aware of and receivedThere have been ADDITIONAL sets of documents signed since then during the year with me as Executor, which I also have all the copies of as does *** *** which a transcription is availableEither myself or the Estate is owed a full refund by checkI will gladly post all documents on this site or email them to your company directly if you will provide a direct email address
Final Business Response /* (4000, 14, 2016/11/28) */
Final Consumer Response /* (4200, 17, 2016/12/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
After reading through many of the 40-something complaints on the Revdex.com site for this relatively new company, I can see that this "days without response" is a common theme since it basically equates to "because I said so"There is no validity to it but you seem to think it acceptableIn the interest of all the other people on here and hopefully any future prospective clients that will do research first I want there to be a record on here that will make them think twice about using your servicesIn your own words of "days without response" I am going to give you some dates: 12/7/my mother signed a contract with Nationwide Transfer with the assumption that she would get her money back in year if they couldn't liquidate the property she held through *** ***Now you site this date but Nationwide was waiting for nothing from her at this time and it was SHE who was waiting for a response from YOU (Nationwide Transfer) on what needed to be done nextINITIAL CONTACT was not made through you or your third-party broker, *** *** UNTIL 2/27/I know this because I have the original introduction letter with instructions and postmarked envelope stamped with this dateThe enclosed Transfer Agreement in my mothers name was signed and notarized on March 9th, and returned to Sunday *** right awayI also have the Certified Mail receipt for this transactionMy mother passed away soon after but I continued to call for progress reports and was told repeatedly that things were "in progress" and I heard "final stages" many times as wellTHESE COMPANIES DID NOT MAKE CONTACT UNTIL AFTER SAID DAYS, how can anyone respond in a timely fashion when you yourself work outside those limits?
There is no process to complete as it has been handled directly with the timeshare companyYou can not fault others with "days" when you don't adhere to those restrictions on your end and force the client outside of their supposed allowable windowWhile I hoped this could be resolved here I am willing to take the next stepsI want a full refund of $*** to be paid by check to myself or the estate and that is the minimum I am willing to settle for

Initial Business Response /* (1000, 5, 2015/09/14) */
In our contracts on line I/We understand that Nationwide Transfer reserves the right to dispose of the above timeshare property in any manner necessary to complete the liquidation process
Mr *** both initialed line and signed the form
acknowledging that he understood
In our contract on line our cancellation policy is clearly statedMr *** initialed and signed that he understood the day rescission period
Nationwide Transfer does have to use a title company to transfer the properties out of our clients name and *** *** is who we contracted to do this
Initial Consumer Rebuttal /* (3000, 12, 2015/10/05) */
If I hadn't been lied to by both the people at Nationwide Transfer, LLC, I never would have signed anything for them and they never would have gotten my moneyIs lying to do business acceptable in their world?
*** list as their business, Timeshare Sales and rental, not as a title companyThat is why I feel the whole thing is a scam
I just want my money back because of the lies and mis-advertisingNationwide Transfer advertises
"Your Timeshare Stops Here",They never mentioned *** *** ***
Final Business Response /* (4000, 18, 2015/10/16) */
We have spoke with the ***'s and are going to be allowing our attorney's to terminate their timeshareWe strive to do fulfill the client's wishes and are willing to conform when and if we can
Final Consumer Response /* (4200, 20, 2015/10/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
At this point I do not trust Nationwide Transfer,LLC.to handle my businessThe only reason
they are trying another way is to justify keeping my
moneyAfter lying, misrepresenting, and falsely
advertising their business, I have a hard time believing that all of a sudden, they will be honest
and do what they promise.I just want my money back

Mr*** was indeed told that he would be refunded in days and that did not happen Our processing department got behind and he was actually refunded a week to the day after the day deadline We would like to offer our apologies to Mr*** for the delay

Through an unsolicited and very high-pressure phone call I foolishly agreed to attend a timeshare meeting of Nationwide Transfer LLC and I was to pay $** which I would get back at the door when I attended I looked them up online and found very negative reviews so I called to cancel Their tone changed to belligerent and they weren't going to refund the $** charge on my *** I called ***, and Nationwide had put a $** (two $** charges) charge on ***! I had to get a new *** account Even though Nationwide got a couple of good reviews, they are mostly bad reviews I advise steering clear of them

Initial Business Response /* (1000, 9, 2016/07/05) */
Mr [redacted] knew of the transfer fee at the time of signing up with us. The problem is that these fees are constantly rising and Mr [redacted] failed to return documents to us in a timely manner.
Initial Consumer Rebuttal /* (3000, 11,...

2016/07/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Responding to your response about me knowing about a transfer fee.I was told at your seminar on 8/9/15 by Mr [redacted] that the money that I paid was a final payment for a transfer fee.I had no I dear there was another company [redacted] that would be asking for thousands of dollars more for a transfer fee.By the time I'm thru paying your fees I would have been paying more than I would owe the timeshare company.Until this day I have nothing to show for it,may I have a refund .Thank YOU
Final Business Response /* (4000, 17, 2016/07/18) */
Thank you for your response.
In order to avoid this confusion we have a sheet of paper that all clients sign at the seminar that is all by itself and a font size of 48 so that it can not be overlooked. It reads "I/We [redacted] J [redacted] are fully aware that we are going to receive a transfer fee during the process and it must be paid in order to complete the transfer of our timeshare."
We will be sending Mr [redacted] a copy of this form in order to ensure that the signature is in fact his. Also Mr [redacted] should have in his records a carbon copy of the page.
We have put many man hours into this process and will be unable to refund. We are more than willing to complete this process for Mr [redacted].
Final Consumer Response /* (4200, 19, 2016/07/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I'm replying to your response about me signing a form that I signed at your seminar.Yes I did sign a transfer fee form along with my initials to another form.When I questioned Mr [redacted] why I needed to initial another form after already paying close to 7,000 dollars for "many man hours"to complete a transfer form.I was told by Mr [redacted] that it will be for a "small fee".I received yet another bill in the mail for close to 3,000 dollars Who is to say that if I payed that bill that another one wouldn't follow.I don't own a lifetime timeshare that you discuss at your seminars,I own for thirteen more years. I pay 1,000 dollars a year for maintenance,with vacations a total of 13,000 dollars.If I pay you 10,000 dollars,you get to keep my money and my timeshare and I get nothing for it.There is something that is not right about that.

Initial Business Response /* (1000, 9, 2016/08/30) */
The [redacted] signed up for 2 processes with us. one was a liquidation on a which has been completed and the [redacted] were made aware of this. The other is Mortgage relief process that our attorneys are working on, this process will take on an...

average 12-18 months and the [redacted] were made aware of this at the time of signing. The [redacted] have been in constant communication with our attorneys so the accusation that we have refused to communicate is easily disproved. I am very sorry that they are upset and based on this complaint it seems that the [redacted] are simply confused and we are going to contact them directly to try and help them understand the process.
Initial Consumer Rebuttal /* (3000, 11, 2016/09/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Liquidation of was just verbally told that it was resolved, no paperwork was ever sent to me for final resolution of this property and the credit card linked with this Property was never addressed which messed up our credit completely and its still open.
At the time of signing papers with we were told that the other Mortgage relief will be a piece of cake, no one told us that it will take 12-18 months and it is not true that the attorneys are in constant contact with us, I attempted several times to talk to attorney's office and its been months no one ever called me even after leaving several messages
I do not want to deal with them at all. our credits has been completely messed up due to their lies
Final Consumer Response /* (4200, 15, 2016/09/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
now all of a sudden they have the completion paperwork? When I kept calling for the proof, they did not have it.
I will not accept any resolution until I see the paperwork and verify
they do have my correct address because in the past they sent their statement to the same address so I will not take that excuse about address issue.
I'll wait until I receive the paperwork from them
Final Business Response /* (4000, 13, 2016/09/09) */
Completion paperwork was resent to client on [redacted] If client does not have it by now I will need a phone call to verify clients address.