Nationwide Settlement Solutions

Initial Business Response /* (1000, 5, 2017/05/31) */
As Ms. [redacted] stated she signed up her son with out his permission. When he called and expressed displeasure that his mother had done so we of course refunded him as we had no contract with him only her and can not terminate ownership...

without the consent of the owner of the timeshare. Ms. [redacted] also later expressed interest that she did not wish to terminate ownership. We had all ready begun process and began to incur cost in doing such. For this reason and many more she was not eligible for a refund and still is not. We have requested proof from her that she was unable to donate her timeshare and have not received such proof. If she can provide us this proof we would be happy to refund her. As a timeshare is a debt not an asset it is an extremely rare occasion that you will find a charity willing to except them as a gift.
Initial Consumer Rebuttal /* (3000, 8, 2017/06/05) */
Nationwide is again not telling the truth, first of all the sales rep did have contact with my son over email to get his member number and copy of deed, I when it was time to sign the papers, I questioned who's name to put? The reason that my sons contract was cancelled was because the sales rep was not supposed to write a contract without the person present, I was told that the sales rep was also repremended for doing so. Nationwide is also stating that I did Not wish to cancel, which is a lie. I wanted mine cancelled at the same time, it was a 2 for 1 deal. Nationwide is also stating that the paperwork was already started, which is also Not true, they could Not proceed until I returned paperwork required. I also received a call stating that if I cancelled the dispute with my credit card they were willing to refund my money. I was also never asked for any proof of any kind. I have gifted my membership and therefore proof of another lie they tell innocent timeshare owners. Nationwide's response is again all lies.
Final Business Response /* (4000, 13, 2017/06/21) */
We are indeed telling the truth. Ms. [redacted] asked for our services at our seminar for herself and inquired about the same services for her son. We told her we would give her a multi deal discount if both she and her son wanted to sign with us. She agreed and signed a contract for herself and forged her son's name on a contract for him. Our representative should never have allowed this to happen. These representatives that did so were disciplined accordingly. Ms. [redacted]'s son contacted us and said that he absolutely did not want to get out of his timeshare. We refunded his fees IMMEDIATELY. After we did so Ms. [redacted] called saying that she wanted out as well. Ms. [redacted] claimed that the paperwork had not been started, but this also is untrue. It is started as soon as clients sign the contract and pay our fee. She never would have given us money if she had not signed our paperwork and wanted us to do the work for her. We feel that Ms. [redacted] suffered buyer's remorse and embarrassment at illegally forging her son's name for something he never authorized her to do. We regret the whole situation, and were definitely wrong for allowing her to forge her son's name, but the rest of her claims are simply fabrications.

Our company was working on Mr. & Mrs. [redacted]'s mortgage and money was paid into an escrow account.  We paid maintenance fees for them out of this account.In order to get the transfers processed, the [redacted]'s were required to send in transfer paperwork.  Mrs. [redacted] would not send in...

the transfer paperwork because it had a transfer bill attached.  We instructed her to ignore the bill and she still refused to send the paperwork.  We informed her that the process could not proceed until that paperwork was sent in.When she was finally convinced to send it in she did not have the paperwork notarized per instructions and it was sent back to her.  By that time the resort had increased their fee by $800 dollars and when we called her and tried to get that worked out with her and she told us that she never wanted us to call or contact her again and to put her file into inactive status.  We have detailed notes and times to account for this.We did as she requested in both putting her account into inactive status and not contacting her again.  Inactive status accounts can be picked up at any time and work can continue.Then she got her 2018 maintenance fee and now she is upset because we didn’t call her after she told us not to do so.Any additional funds required of the [redacted]s is because of their refusal to complete the things they needed to in a timely fashion.Another point that Mrs. [redacted] misrepresented was that we sell timeshares.  We do not.  We legally help customers get out of their ownership of timeshares with no buying or selling of timeshares involved.  We hold no ownership of any of our clients timeshares and we do not sell them.We would have been happy to continue on and help the [redacted]'s divest themselves of their timeshares but were told to stop and not contact them.  We still can.  In order to do so, we just need the [redacted]'s to do the things they agreed to do and in a timely fashion.  We would be happy to help the [redacted]'s get out of their timeshares but need their cooperation in order to do so as it is completely possible to complete the process they hired us to do.

Initial Business Response /* (1000, 10, 2016/05/23) */
We are able to get the [redacted]'s out of their timeshare contracts and are more than willing to do so. The [redacted]'s have choose not to return any paperwork to us. They made this decision after visiting their timeshare and once again being sold by...

them. We have completed this process for thousands of people and there is no reason that we can not complete this for the [redacted]'s if they would just return the paperwork.
Initial Consumer Rebuttal /* (3000, 16, 2016/08/09) */
They took our money and we signed everything over to them (3 time shares) & Nationwide never contacted us again. I called them and wrote them often and all they said to us that we can & will sell your timeshare. During my calls they never said or mentioned we need to get them more paperwork to sell them called them after reading your info to me by emale Saturday July 30, 2016. They said we told you send us more paperwork. I asked what was the paperwork about. She could not tell me but said the supervisor would call me on Monday August 1, 2016. No one called me because there were no more to fill out. Tat lie was just a ploy to get you off their back. I called them & told them that the [redacted] Law Firm had returned my [redacted] to us when I told them that I had visited my timeshare in person and took them a copy of all the 9-10 papers we signed at the work shop. They told [redacted] that it was a scam thats why he sent our money because the like Nationwide told me never to contact the timeshare to prevent us from learning that they were a scam. [redacted] Law had called one of my time shares & had them change my address to his law firm address. My name was on the contract when I took all my materials I signed they changed my address back to my home address & told me that [redacted] told them not to talk to me about my timeshares. My time share was person told me in person that if they say they never sold you your time share the maintainence fee & only other fees would be my responsibility because our only I could come to the office and change my title over to some one else. Please know that they never mention more paperwork. When I talked to them on Saturday they said I would not get my money back because I broke the contract by contacting the time share. That was not written in the contract. They said that to prevent us from finding out the truth. Please help us. The attorney General offices told me Nationwide owner was [redacted] & another agency told me [redacted] was the owner. Google on the computer both of them has the same logo, the same family picture and the same wording but different addresses. That seem like a decoy of a scam we are adults & are very sick .We need our money to help with living expenses, hospital bills & medicine. Please help us. They are lying to stop you from helping us.
Final Business Response /* (4000, 18, 2016/08/15) */
Miss [redacted] and Nationwide have been in constant contact I can provide transcripts of the calls. Miss [redacted] was never told that we would sell her timeshare as this is not what we do. We are able to get the [redacted]'s out of their timeshare contracts and we are more than willing to do so.
Final Consumer Response /* (4200, 24, 2016/09/21) */
Thank you for working on my case for Nationwide. The enternet has many negative complaints against Nationwide & Revdex.com know they are a scam who only tell lies to get by. I have call & is only able to get to the reception. They tell me they can get rid of my timeshare for me and my time share says they cannot, only I can change my title to someone else & they are a scam. They say I am still responsible for my maintenance fees yearly. I call & wrote Nationwide to leave my timeshare alone. I am paying my maintenance fees and using my timeshares. I demand to be out of the contract with them & that we signed our timeshares over to them & send my money by to me & my husband. They continue to tell me they can get me & my husband. They continue to tell me they can get me out of the contract with the timeshare. All we want is our money back & those papers we signed be made void. Please return any reply to be by mail

Initial Business Response /* (1000, 5, 2015/12/31) */
Miss [redacted] process was never placed on hold and the process was proceeding as normal. Her resort confirmed they had all the necessary paperwork to complete the transfer. After we had done all the leg work in the process Miss Kern decided to...

piggy back off our work in order to finalize the process herself. We are very happy to say that Miss Kern's process is complete and that would not have been possible with the work we put forth.
Initial Consumer Rebuttal /* (3000, 7, 2016/01/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
If you go through the records of conversations with your office staff, if indeed they keep proper records, you will see that I was told that my account had been place on hold about August forth. That was the reason given to me for them not talking care of the maintenance payment for the one unit.
When I called back, [redacted] answered the phone and told me rudely that we had been through all that, that being the my account was on hold and that I would have to pay the maintenance fees for 2016 to put my account active. I was calling to learn when the account had been put on hold.
She gave me to the office supervisor, [redacted] (spelling ?) Who assured me that she was at the top of the company ladder, excepting the owner.
I had been told my account since January 2nd, 2015. But, since I had been in direct contact with the office for several month, per their records, in which I was told everything was going fine, I was told the account wasn't really on hold at all.
I was told that in order to continue work on my account, as I said before, that I would have to pay the 2016 maintenance fees, in the neighborhood of $1,000. This is when I called the Williamsburg Plantation Resort, to see what they could do.
By going thought them, I was able to free myself of the property in three weeks, without interacting with rude office personnel, and being lead to believe that 'everything was going well'.
Taking a customer's money, passing the job off to some other branch to actually do the job, and never check to see if anything is being done, is an abuse. The timespan I am talking about is from
February 2, 2015, to early October to find out why the request for the estoppel was not moving forward. This, even went I was calling monthly to find out what was taking so long.
When I paid the initial approximately $4,000, I was told , other than paying the lawyer, transfer, any other required fees, that I would not have to worry about a thing. I would not have to pay maintenance fees or taxes again to the resort.
Final Business Response /* (4000, 15, 2016/01/14) */
One of our employees did miss[redacted] incorrect information and for that we are very sorry. Our employee told Miss [redacted]n that her process had been placed on hold. The reason our employee had incorrect information is because Miss [redacted] husband had called to place his process on hold and our database was mis-noted and all for of the files showed on hold. As far as the process goes we were doing our job with the 2 that Miss [redacted] wanted terminated. We do however understand the inconvenience of being misinformed and have tried to contact her to issue a partial refund.
Final Consumer Response /* (4200, 17, 2016/01/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am certainly anxious to talk with the owner of company. I am still awaiting the call. I did call on Friday Friday, as I see NO evidence that I have received a call from them, except for
a call from Sonnett. I would expect a call back tomorrow, as I had called near the end of the day, today, and got the answering machine.
The representative I had talked to on Friday, that Mark was going to cal me on Tuesday, yesterday. It is Wednesday evening and I am still waiting.

Again I do apologize that you are upset.  You did NOT pay 14,000 into escrow you paid 14,000 for multiple services in terminating your multiple timeshare ownerships if you no longer have a copy of your contract we can provide one to you so that you may see that in no way did we even imply that our service cost would be placed in an escrow account.  The service costs that are paid to us are used for various operating costs with regard to operating a business.   The money that you paid into escrow was used to pay you termination fees and maintenance fees.   As we have previously told you, you will have to speak [redacted] about your escrow account and if there is any money left in that account.  We do not have the legal right to an accounting of the escrow money that you paid to [redacted], but you absolutly do and are at liberty to request that from them at any time.

Initial Business Response /* (1000, 9, 2015/09/28) */
This file has been going on for some time now. We had sent him the documents to sign 6 different times. He finally sent us the documents on 7-29-15. This is over a year from the date He signed contracts with us.
During which time the transfer...

fees had increased. We have however worked out Mr [redacted]'s issue with fees and we are able to honor the 800 dollar fee. We have tried to contact him regarding this on 9/23/15 at 1030 am and his wife asked us to call back then again at 158pm we left a message on his cell phone.
Initial Consumer Rebuttal /* (3000, 11, 2015/09/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The details in the response are not entirely correct, however they did call and leave a message to the effect that the original transfer fee of $800 would be honored. This is exactly what I asked for originally and am satisfied if they actually provide that resolution in writing to me. I do not trust them to honor this proposed resolution based on their history in this matter. I would like this complaint left open until they actually perform what they claim they say they will.
Final Business Response /* (4000, 13, 2015/10/02) */
Mr [redacted] will be receiving a call and a written agreement from our attorney outlining the process and confirming the transfer fee.

Initial Business Response /* (1000, 9, 2015/11/20) */
We were successfully able to record Mr [redacted] deed out of his name. Mr [redacted] is no longer an owner of timeshare. Therefore he is not due a refund. I would be happy to provide Mr [redacted] a copy of the recorded inorder to proove that he is no...

the owner.

Initial Business Response /* (1000, 5, 2017/05/11) */
I am very sorry that one of my representatives treated you and your children in this manner. We take this behavior very seriously and appreciate your feed back. If you would not mind, please call us at [redacted] and speak with our...

administrative office. If you have it available, I would like to know either the name of my representative or the phone number they called from so that I can properly handle this behavior. Also, if you would please provide your phone number we will get you on our internal do not call list immediately. Thank you for your cooperation in this matter.

Ms. [redacted] has been refunded.   If a copy of her refund receipt is needed we can send this to her.

Initial Business Response /* (1000, 9, 2015/12/01) */
Mr [redacted] never received a letter of rejection from [redacted] or from us nor did we refuse proper documentation from him. What he did receive was a letter from [redacted] that said
"We are in receipt of your documents but we did...

not receive the below listed documents for your [redacted] ownership. Therefore we are returning these documents. Please locate the below listed items and send them to us, so we may continue your transfer. Should you not have these documents you may need to contact the resort.
1. Certificate
2. Verification document"
Mr [redacted] then called our office and we also explained that he not been rejected by [redacted] but we understood his frustrations and we would come up with a solution.
We did find 2 solutions that would not require Mr [redacted] to locate his recorded deed or certificate. Mr [redacted] has not returned our phone calls and therefore is unaware of all of his options.
We take pride in our client relations and are willing to go the extra mile in order to provide a positive experience for all parties involved. All that we ask in return is cooperation and communication.

Initial Business Response /* (1000, 5, 2017/06/27) */
Our customer representative [redacted] talked with Ms. [redacted] on June 26, 2017. She told [redacted] that she had called SVC and they told her she could do the process without paying $2500. [redacted] explained to Ms. [redacted] that the $2500 fee was...

for the cost of our services. Paying this fee was to have Nationwide Settlement Solutions take care of the process instead of her. She said this was fraud, but it clearly was not. [redacted] explained to her that this is not fraud but a service and she hired us to do the service. She said we could send her to collections but she is not paying the $2500. [redacted] explained that she already did pay that amount at the seminar. The then proceeded to curse and yell at [redacted]. [redacted] calmly informed Ms. [redacted] that she would end the call if she could not control herself and her language. Ms. [redacted] did calm down and [redacted] went on to explain inactive status to her.
During our seminar, it is explained to potential clients that removing yourself from your timeshare ownership can be a difficult and lengthy process. We give them the opportunity to hire us and have us do this work for them. We are not in any way deceiving the customer. We are very up front about what we do. Ms. [redacted] claiming that we are fraudulent is simply a lie.
Another outright falsehood is that we target the elderly. That is untrue in every way possible. The only people we deal with are those who own timeshares. It doesn't matter their age, race, gender, religion, or any other factor. If they own a timeshare and want our help in getting out of it, we are happy to help. Frankly, we are offended at the accusation. We pride ourselves in helping people and would certainly not discriminate in any way.

Initial Business Response /* (1000, 8, 2017/03/02) */
[redacted] has misunderstood what we have tried to tell her. Her statements are not correct about the settlement that was offered to her, her statements about the attorneys are false. If [redacted] would like to call us we can explain everything to her...

again. When we try to talk [redacted] yells and over talks. She has made many assumptions none of which are true. We would like to help [redacted] and are able to help [redacted]. If the things that [redacted] has accused us of were true we would be willing to refund her, but nothing in this complaint is accurate.
Initial Consumer Rebuttal /* (3000, 10, 2017/03/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I disagree with Nationwide response. I have worked in the business field for over 50 years and yelling is not what I do. So, they are saying that the $4,000 is not exactly what it will cost us to break this contract with [redacted] Nothing was mentioned in the meeting with Nationwide that there could be additional charges to break the contract. #1 - I understood from the phone conversation with [redacted] that we owed $10,000 balance to [redacted]
#2 - Nationwide is willing to pay $5,000 and we pay $5,000 to get out of the contract.
#3 - I have a letter from their lawyers dated [redacted] that if we paid $2,500 to terminate with [redacted] I told them no because we already paid Nationwide $4,000 which guarantees that the above resort contract will be cancelled or any monies paid to Nationwide Transfer will be refunded. This contract is signed by their representative dated [redacted]
#4 - Nationwide should have paid the $2,500.
#5 - When we signed with Nationwide were were paying [redacted] on a monthly basis and was told by Nationwide to stop payments and any correspondence should be sent to the lawyers. At that time we owed approx. $10,000 so please explain to us why we would pay Nationwide $4,000 and an additional $5,000 now to get out of the contract. That is over $9,000 to break the contract, we would have been better off to just keep paying [redacted] instead of hiring Nationwide.
So tell me why my assumptions are not true????
Final Business Response /* (4000, 12, 2017/03/10) */
Again these are not accurate statements the only accurate statement is the amount of money owed on the mortgage. There is a settlement offer from the resort and it is not even in the ball park of [redacted]'s statement. All attorney's are required to communicate all settlement offers with their clients. It is [redacted]'s discretion whether or not to take the settlement and we have offered to cover some of the cost of the settlement if [redacted] decides that is what she would like to do. However the settlement that was offered by her resort was for 2500 total. If [redacted] would like to call us to discuss what the resort is actually offering we would be happy to explain it to her again.

Initial Business Response /* (1000, 5, 2016/01/12) */
After many hours on the phone with our merchant account we were unable to determine the reason why the money was not refunded to the card as promised. As a result we sent the refund via check. We sent this certified mail and can provide a...

tracking number.
Initial Consumer Rebuttal /* (2000, 7, 2016/01/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The check was received and we are satisfied with the resolution. We regret having to involve a third party but the issue went on for too long. We also wish to acknowledge the excellent service the Revdex.com provides to the public.

We are working in good faith on this client's process.   Throughout the entire process he has tried to strong arm and bully us into doing his process for free.  We have discounted this process as much as we can and have fulfilled every contractual obligation.  This client has offered to to tell the Revdex.com that his complaint is resolved if we continue process and refund his process which is not something we are able to do.  We do feel it is very unfortunate that in the service industry our clients are able to use the Revdex.com in such a manner as to get something for free.

Initial Business Response /* (1000, 5, 2016/09/27) */
I have tried once to call [redacted] to get some more details on this complaint so that the appropriate person may be disciplined. I have no employees by the name of [redacted]. My office line is XXX-XXX-XXXX. If [redacted] could please call me and provide...

the dates and times of the calls and also the phone number she was called from I will get this problem resolved promptly.

Initial Business Response /* (1000, 5, 2016/08/29) */
This absolutely is not how we conduct business. If Mr [redacted] would provide me with his phone number I would be happy to place him on our do not call. It is also against our company policy to repeatedly call a potential client. If Mr....

[redacted] would provide me with either the name of my employee or the phone number that they called from as well as the date of the calls I will make sure that my employee is properly disciplined.
Initial Consumer Rebuttal /* (3000, 7, 2016/08/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I'm responding NO so that I can provide the requested information. My phone number is XXX-XXX-XXXX. The call today was about 9:55 a.m. Mountain time. I don't have caller ID so I do not know the phone number. I did not catch the caller's name - sorry.
Final Consumer Response /* (2000, 11, 2016/08/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Final Business Response /* (4000, 9, 2016/08/30) */
Thank you very much for your cooperation. I have you removed from our call list.

Initial Business Response /* (1000, 15, 2015/08/18) */
Our company does not condone this type of behavior and we disciplined the appropriate people accordingly.

Initial Business Response /* (1000, 9, 2016/07/05) */
Mr [redacted] was placed as an inactive client after several attempts at contact that were not answered. We are still very willing to complete this process for Mr [redacted].
Initial Consumer Rebuttal /* (3000, 11, 2016/07/11) */
(The consumer...

indicated he/she DID NOT accept the response from the business.)
The process of ownership transfer has already, recently been completed by another servicer. I still want a refund - in whole, or in part - for the service not completed.
Final Business Response /* (4000, 13, 2016/07/15) */
Per our contract failure to comply with any written request for documents for 60 days will result in a forfeiture of all money paid. However if Mr [redacted] will send me proof of non ownership I will discuss a refund with him.