Nationwide Settlement Solutions

Initial Business Response /* (1000, 5, 2015/09/02) */
Mr [redacted] was given a discount at the seminar of 75% off. We are unable to given him any further discounts seeing as how we are doing his process at cost. Mr [redacted] was not given any false information at the seminar. We have repeatedly tried...

to contact Mr [redacted] to help him understand our process. Mr [redacted]'s phone goes straight to voicemail and he will not return our calls.
Initial Consumer Rebuttal /* (3000, 7, 2015/09/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We have recieved all calls or returned any missed calls.
We were told that we had to do it this way because the laws changed & we now held it in inpertuity also that our heirs would be forced into keeping it.
Their time frame has also expired.
Final Business Response /* (4000, 28, 2015/10/02) */
I have spoke with Mr [redacted] and we are very sorry for the experience that he had. The appropriate people have been disciplined and I will be giving him a full refund.
Final Consumer Response /* (2000, 30, 2015/10/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Donna from Nationwide Transfer called September 22 & said I should have a reimbursement certified check. I have not received it as yet.
She was very apologetic & was unaware of these practices & thanked me for making her aware of them.

I received a cold call from Nationwide Settlement Solutions that showed up on my caller ID. I answered the call because I do car insurance with Nationwide Insurance Company and thought the call was in reference to the settlement on my son's car that was involved in a Hit and Run accident. Anyway, listened to their spill. All kinds of talk like they are big Christians (i.e. God Bless You, we are helping people because we feel God wants us to, etc.). Anyway went to their meeting in Columbia, SC. Listened to their spill. Then the figure on how much to get their help to get out of timeshares. Timeshares we never purchased but inherited (one is still listed under my parent's estate). We were astonished at what they wanted. Listened to the conversations around the room of what they wanted from other attendees. We told them we wanted to go home and talk about it. They kept sending person after person to convince us to pay up that day. Just like going to a Timeshare spill for purchasing one, which we have not done in over 35 years. Even in our tender 20's we recognized a BAD investment. We were the last ones in the meeting that day. The others bought their bill of whatever and paid. By the last salesperson, the price had reduced to less than 1/3 of what they asked in the first place. We felt so sorry for those that paid the high price originally quoted to them. We still said "No" to the significantly reduced price. They continued to walk to the car with us hoping during the walk they could change our minds. No deal. We left with our money which we will use to hire an estate attorney to help us. So reminded us of the companies holding the Timeshare property trying to convince us to convert to points if we let them talk to us while we vacation at their properties.

Received cold call asking if I was satisfed with y timeshare. Unintelligible speech - rude - brusque and hung up on me. I would NEVER consider doing business with this company.

Initial Business Response /* (1000, 5, 2015/06/23) */
We here at Nationwide Transfer LLC never make a guarantee about time frames. We give an average amount of time that it normally takes in order to get the job done. Under no circumstances did we ever write a check in pencil that is just an...

absurd thing to say. After [redacted] refused to cash the check that we wrote them to pay for this clients maintenance fee we determined that it would be in the clients best interest that we send the check directly to the resort to insure proper payment. I would like to point out that we were under no contractual obligation to pay these maintenance fees but we strive to always go above and beyond for our clients.

Initial Business Response /* (1000, 8, 2017/06/16) */
Nationwide Settlement has never taken ownership of a timeshare. It has never been part of our services. We do not buy or sell timeshares. At our seminars we do inform clients on both successful ways and non-successful ways to terminate their...

timeshare contracts. Nationwide Settlement offers a service that help our clients terminate their timeshare contracts.
Our seminars are for anyone who owns a timeshare contract. We do not discriminate or target any audience. Anyone who owns a timeshare is welcome. We are happy to work with everyone. We would never target a select subset of individuals and any such accusation is simply not true.
We have been working diligently to finish the work needed to help Ms. [redacted] relieve herself of her timeshare burden. She provided all information we needed to terminate. We never heard or had a complaint from her until we received the Revdex.com complaint.
We would love to speak with Ms. [redacted] about any concerns she has with our service. We would love to amicably resolve any issues she may have.

I don't know what I paid $14000 for.  I want a breakdown of the maintenance fees because I know they were not $14000 in two years.  I also would like to know what the transfer fee was for and who they were transferring it to.  I want an itemized statement detailing all of it because I was never sent anything.

Complaint: [redacted]
I am rejecting this response because:
It is true that my father acknowledged that if the contract was cancelled there would be a 20% fee assessed to "recover costs incurred to process the contract", we cancelled the contract approximately 12 hours after it was signed.  This was over a weekend and there is no way any "processing" of this contact occurred.  It is also our contention that Nationwide used very high pressure sales techniques on my father who is 85 years old and suffers from significant memory and cognition issues.  As to your contention that you have no record of our repeated calls to you, that is an absolute lie!  In fact when I finally was able to talk to a "manager" she initially used this same deflection until I provided her with a detailed log of all of our attempts to reach Nationwide.   I was also able to provide a detailed log of what was discussed and promised in terms of when we would get a call back from a "manager".  At that point she suddenly acknowledged that they did have a record of these calls.  To state that Nationwide takes pride in their customer service is laughable at a minimum.  They only agreed, I think reluctantly, to provide the 80% refund after I told them that if we did not have proof that the refund had been made by the end of that day, we would be taking formal legal action through our Attorney and that we were opening a complaint with the Revdex.com as well as the Missouri Attorneys General Office.So while we may not have "legal" claim to the remaining 20% of this contract, the lack of good faith and morality to do "the right thing" shows exactly what Nationwide thinks of their customers (victims).
Sincerely,
[redacted]

Initial Business Response /* (1000, 10, 2016/07/08) */
5/11/16 @ 1:55pm Nationwide received notice that the Branches was willing to sign a release and that this property would be terminated.
5/12/16 received confirmation of release (2 months 1 week after signing)
5/26/16 Client refused to sign...

necessary paperwork so that we could pay the $800 bill for her.
5/27/16 Spoke to client and agreed to change our forms to fit her specific situation and resent her forms to sign.
6/14/16 client called [redacted] Law and said Nationwide needs to call her
6/21/16 Informed client of the release of the Branches and asked for the signed forms back so nationwide could pay the bill she had received and then complete the Dikhololo
7/6/16 email correspondence with client. Got everything word the way she wants and she sent back the signed forms. Began processing the Dikhololo again
7/7/16 sent confirmation letter of completion on the Branches via postal mail.
Initial Consumer Rebuttal /* (3000, 12, 2016/07/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My agreement with NSS was to terminate my timeshare ownership with two resorts: Dikhololo (South Africa) and The Branches (North Carolina) for a fee of $4500, paid on 3/6/2016.NSS decided to proceed with Dikhololo first, never mentioning anything about the Branches. Every document sent to me by NSS, [redacted] Law and [redacted] refers exclusively to Dikhololo resort. There was never any mention of The Branches until I proposed this settlement on 7/6/2016: that NSS return $2250 to me for 1/2 of my NSS fees + $993 from [redacted] escrow account; that they complete the termination of Dikhololo ownership and not proceed with terminating my Branches ownership. Until two days ago (7/6/2016)the Branches was NEVER mentioned in any correspondence, verbal or written.
I will gladly provide copies of all correspondence from NSS regarding Dikhololo. If they have any documents relating to the Branches, I have not seen them, so let them provide them to me and the Revdex.com as an outside party. Furthermore, I have written confirmation from RCI that I have deposited my 2017 week at the Branches, proving that there has not been a termination of my timeshare ownership.I can provide written confirmation of this deposit.
I believe that a fair resolution of my complaint with NSS is that they keep the $2250 +$800 termination fee to end my timeshare ownership with Dikhololo. On7/7/2016 I sent all the documents NSS required signed, witnessed and notarized. Until that timeshare ownership termination is complete, I request that the case remain open. Since there is no documentation of any sort regarding the Branches, NSS should return half the fee ($2255) + the escrow balance to me. Thank you.
Final Business Response /* (4000, 14, 2016/07/15) */
Thank you for the communication. We have reviewed your complaint along with the documentation from your hiring of our company, to terminate your timeshare interest with The Dikholo Resort in South Africa, and The Branches Resort in North Carolina. We would first like to clarify that both of the proprieties (Dikholo and The Branches) have been worked on since the case was sent from our office to [redacted] Law on March 11th, 2016. After our office sent them your completed contract documents for our services, [redacted] Law provided you with an invoice encompassing [redacted] of your timeshare properties.

Included on the aforesaid invoice "Fee Schedule" that was sent on March 23rd, 2016, requested payment be made in order for [redacted] Law to begin the process of the termination, this was clearly printed on the bottom portion of the Fee Schedule in 11-point font. After payment was received by [redacted] the termination proceeded with the beginning steps of the process, as stated in the aforesaid Fee schedule. Neally Law has attempted to contact The Dikholo Resort to no avail. Thus prompting our office to contract Sumday Vacations to assist with the termination of this timeshare, leaving The Branches with [redacted]

On April 28th, 2016 a letter was sent from [redacted] Law to The Branches in the request for a deed back to the Home Owners Association. This letter [redacted] that the resort had 30 days to respond to the offer of mutual release. On May 10th, [redacted] a phone conversation was held between [redacted] Law and [redacted] property manager for The Branches, which concluded in a mutual release being agreed upon.

This information is not typically communicated to a client until documents are received from the resort confirming the settlement and deed back to the Association. However, in this instance, this was not the case.

On May 26th, 2016 [redacted] per your request, issued an authorization form stating you would release the funds held in trust for The Dikholo Resort in the amount of $800.00 to [redacted] and releasing all claims to such funds, from [redacted] This in no way indicated that The Branches timeshare was not in progress. At no point in time was it ever mentioned that our office or Neally Law were not performing the contractual obligations for termination of ownership for The Branches. In fact, during a phone conversation on June 21st, 2016 with our office staff, it was made clear that the termination process with The Branches resort was underway and that the attorney's office would be sending the required termination documents to you.

Since, there have been many communications by phone about the release of ownership, at this time the documents are being prepared by The Branches Attorney, [redacted] and once [redacted] Law receives the said documents they will then be forwarded to your attention for completion. This process can take up to a year to be resolved and documented.
In closing, there is evidence that can be provided to ratify this misunderstanding. For this reason, along with the reasons stated above your request is respectfully declined. We appreciate your attention to this matter, please do not hesitate to contact us with any questions you may have.

Final Consumer Response /* (4200, 16, 2016/07/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I decline NSS' resolution because I have not received any legal documents indicating that my timeshare ownership in either The Branches or Dikhololo has been terminated, as my agreement with NSS of 3/6/2016 stipulates. Since terminating someone's timeshare ownership and thereby transferring that ownership to another entity such as Nationwide Settlement Solutions, [redacted] Law or [redacted] there must be legal documentation clearly showing that the termination has taken place.
The minimum acceptable documentation for such a transaction is: 1) recording of the transfer of the deed from my name to either another person or organization; 2) receipt from [redacted] Law that the funds residing in [redacted] escrow account ("the trust")have been dispersed from the trust to the resorts for the sole purpose of terminating timeshare ownership.
Thus far, although I have followed NSS and [redacted] instructions to have numerous legal documents signed, notarized, and witnessed I have received no written legal documents indicating that Dikhololo has released me from timeshare ownership. Please note that I have sent those documents both by email and by certified mail and can produce such proof if necessary.
I affirm that I have not received any written communication about the Branches. To say that there's a verbal agreement between NSS and the timeshare manager to terminate my ownership but it would take up to a year to resolve appears to be a stalling tactic.
I hereby request again that NSS return the $4500 in fees and [redacted] Law return the $1793 in the trust, or $6293 in total, within 10 business days to resolve this matter. Thank you.

Initial Business Response /* (1000, 5, 2016/10/07) */
I am very sorry that my representatives mislead you. I would like to first point out that we do NOT buy, sell or list timeshare. Also I have sent you a check for [redacted] certified. If you would like to call the office for the tracking number I...

will be sure that all of my representatives can get you the number.
Initial Consumer Rebuttal /* (2000, 12, 2016/10/20) */
Thank you very much for your help in this matter, I received my check by certifed mail yesterday.
Hopefully Nationwide Settlement Solutions will correct any future issues at there seminar.
Thank you!
[redacted]

Initial Business Response /* (1000, 5, 2016/04/05) */
The clients tied our hands by not returning the required paperwork for over 9 months. In which we reached out many times to get the paperwork. After we finally received the paperwork back from the client we are now in the final stage of...

completion. We are completing the process as promised.
Initial Consumer Rebuttal /* (3000, 7, 2016/04/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am not satisfied with Nationwide response. now they claim that after receiving the paper work requested, they are now in the process of finalizing the work.
The truth is I never send them any paper work to help them finalize the process.
Between Nationwide, [redacted]s and [redacted] in Springfield Missouri they all had access to the info needed to take care of my contracts. for the first four months after signing the contracts,no one contacted me, I made the initial contact to see how the case was going, that trigger the request for more paper work.asking for more paper work, in my opinion, was just a way to delay the process.
I feel I should not have to pay for services I can get done for free. from Mayan resort.
I stand firm in asking Nationwide for refund of $2,000.00 and to stop the process of terminating my contract with [redacted].
I still expect Nationwide or [redacted]s to release my husband and I from contract with [redacted]. I have already payed $3,000.00 for the services.
Final Business Response /* (4000, 9, 2016/04/19) */
We have documented conversations with client showing that our claims are true. Clients failed to return paperwork and hindered our process causing a delay.
Final Consumer Response /* (4200, 11, 2016/04/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Nationwide Transfer has no proposal resolution.
[redacted] is doing for me what they said they would, Now we are in the process of terminating the contract with out paying exuberant money for the services.and that is to let me out of the contract
If Nationwide still refuses to reimburse the $2,000.00. I consider this two actions, Elder abuse and fraud.

Initial Business Response /* (1000, 5, 2015/06/29) */
I have all ready placed [redacted] on our Do Not Call List. It is not our policy to repeatedly call a potential client and I will be looking into to the events [redacted] described to me in the e-mail he sent to us and the proper...

discipline will be given to those who deserve it. I am very sorry for this inconvenience.
Initial Consumer Rebuttal /* (2000, 7, 2015/06/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The almost daily calls have stopped. I am sorry it took this step to get them to stop, but I am pleased that something finally worked. Thank you.

Some time ago, we spoke with Mr. [redacted] and gave him a refund of $3000.00 which he agreed to and was satisfied with.  He wanted to continue with our process and relieve himself of his timeshare.  We agreed to continue working on his case and we are doing so. Per the contract that Mr....

[redacted] signed with us, we did agree to pay his maintenance fees after the 90-day time frame, but he never contacted us about this.  We will indeed pay the maintenance fees, so we are uncertain why this is any issue and why he did not inform us if he received his bill for the maintenance fees. We continue to work on Mr. [redacted]’s case and will relieve him of his timeshare.  We are unsure of exactly why this complaint was filed as we have done everything he has asked us to do.

Initial Business Response /* (1000, 5, 2015/07/10) */
Email correspondence With Mr. [redacted] on May X XXXX.
"Nationwide Transfer LLC
May 7
to [redacted]
The day before yesterday I gave her the the break down of what we were able to do. I did not say that I would be calling her back though she did...

ask for a call back. I have nothing new that I can offer at this point. When and if I do I will get you a call back. At this point, as I told [redacted], what we can do is pay your maintenance fee bills and the transfer fees with a different title company leaving you with no additional costs and we would still be fulling our contract. What I would need from you is for you to fill out the new transfer agreement and send it back in. I have all ready spoke with Resort Closings and they told me that they have mailed you a refund check for the transfer fees that you paid to them. I am very sorry that this has taken longer than normal to get completed but we are diligently working on this and at this point we have not exhausted all options."
At that time in may we did pay the maintenance fee. We had also sent the addition documents to them in April of 2015. They did not return the documents to us until the end of June which did put them over the time-frame and now their 2016 maintenance fees will be due. From the time that Nationwide Transfer became aware of the problem with [redacted] we have been in constant communication with Mr. & Mrs. [redacted]. We told them that we were going to pay their 2015 maintenance fees and any new transfer fees in April of 2015. We have went above and beyond what we are contractually obligated to do for these clients and we will continue to do so.

As stated several times the 14000 that she is referring to is our service cost for her multiple deeds that we are assisting her to terminate.  To give a break down of her specific service cost would not be possible.  Some of the costs go toward normal costs of operating any normal business.  Some of the costs go toward processing and completing Miss [redacted]'s timeshare relief.   What Miss [redacted] is asking is not something we cannot accommodate as a complete breakdown of the processes of timeshare relief of different legal and professional costs associated as well as business operation costs are too many to give any detail.  We equate this request to asking a car dealer to break down the cost of the components of the car that someone would be paying for.  It just isn't possible.

Initial Business Response /* (1000, 5, 2017/03/09) */
We are all very sorry that his credit has been affected and are diligently working to dispute the hit. We did successfully terminate his timeshare contract.
Initial Consumer Rebuttal /* (3000, 7, 2017/03/12) */
(The consumer indicated...

he/she DID NOT accept the response from the business.)
If the timeshare contract was terminated successfully, I would not have a credit issue now, I never received any confirmation paperwork from the timeshare or the lawyers showing any termination, and the letter you wrote saying they were terminated is no proof to the credit bureaus. I either want to see paperwork from the timeshare showing the termination of the contracts or a complete refund. just saying something is does not make it true.
Final Business Response /* (4000, 9, 2017/03/15) */
The termination and the credit are 2 different things. We are still working on the credit as we have no control of what resorts decide to report on the credit report. We did complete the service we were hired to do and are going above and beyond to repair the credit.

Client did not pay $14000 into any escrow account so it will be impossible to account for that much money in escrow.   What her escrow account was used for was to pay for both her 2017 maintenance fees and her transfer fee.  What client is referring to is that she now has to pay her 2018 maintenance fees.   The only reason these fees must be paid is because she would not allow us to complete her process in a timely manner.   We are still happy and willing to complete this process for her.

Initial Business Response /* (1000, 5, 2017/03/22) */
We are very sorry for our mistake. This refund not being issued was a clerical error. I have made sure that refund has been processed.

Initial Business Response /* (1000, 9, 2016/11/25) */
I am very sorry, this is not how we do business. If you could please call our office at XXX-XXX-XXXX I would be happy to get you on our Do Not Call List. Also if you are able to remember the name of my representative you spoke to or the...

telephone number so that I can properly discipline them it would be helpful.

Attending a Nationwide Transfer seminar is like attending a timeshare seminar. Both are out to sell you a bill of goods at whatever the market will bear. I paid $6,000 to Nationwide to eliminate a timeshare for which I was still paying. I paid $2,000 additional to transfer a paid-in-full timeshare out of my name. I thought all expenses would be paid but they catch you with the fine print and I was asked to cough up another $595 for a transfer fee. It seems I signed the document that said I would be responsible for the transfer fee. Buyer beware! Read all the fine print! By the way, I was helped to get out of the first timeshare by accepting a declaration of foreclosure which had a negative affect on my credit rating. You can get a lawyer to write the same $6,000 letter for a lot less! All in all, Nationwide consists of a glib presentation with the caveat of do it now or it will cost you more later! Don't believe it! Think about it then consult a lawyer before signing anything.

Initial Business Response /* (1000, 9, 2016/02/08) */
I am very sorry that there has been a disconnect in communication with you. I assure you that this is not how we do business. One of the girls from the office will be calling you to get more details. ie phone number(s) that you called, did...

you leave a message...
Initial Consumer Rebuttal /* (3000, 11, 2016/02/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
NEVER received any response from anyone!
Final Business Response /* (1000, 16, 2016/02/23) */
At 3:08 pm on 2/11/16 we sent Mrs an email in response to the conversation we had just had with her over the telephone. The phone conversation was cut short because Mrs was in an accident and said she would call back. To date she has not returned our call or responded to our email. Per the phone conversation Mrs admitted error when typing in both the phone and email.